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Hilton Boston Downtown / Faneuil Hall

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89 Broad Street, Boston, MA 02110
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Hilton Boston Downtown / Faneuil Hall
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Hilton Boston Downtown / Faneuil Hall
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887 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Middletown, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

My wife had stayed here for two nights and could not believe that for this price they wanted to charge me $14.99 per day for internet in my room. The cost of this room was over $450 a night with two full size beds and a bath. I get better rooms at the Homewood Suites with Free internet and a... More 

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Aarhus, Denmark
Top Contributor
149 reviews 149 reviews
57 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel during our recent stay in Boston. The hotel is located quite close to may of the central attractions and as well subway stations, and the harbor. As the hotel was under renovations the price level was lower than similar hotels in the area.

Was this review helpful? Yes 2
Morristown, New Jersey
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel was nice even with construction going on. The location is terrific for the waterfront, Faneuil Hall, and even to the North End. Wish Hilton offered free wifi - if they need to charge do it for premium wifi.

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HiltonBoston, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear 1234esam, Thank you for staying with us at the Hilton Boston Downtown/ Faneuil Hall. We are happy to hear you enjoyed the hotel as well as our downtown location! We hope to have you back on your next trip to Boston! Sincerely, Ed Mroz General Manager emroz@hiltonbostondowntown.com More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Checked in 3 days ago. Was told my hilton honors number couldnt be applied because i had booked them through hotels.com. Got to my room and air conditioning was pre set to 75f. Went downstairs and asked about air conditioning. I was told to open the window on the tenth floor because it was 60 degrees outside. Of course couldn't... More 

Was this review helpful? Yes 3
HiltonBoston, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear SandraZ, we're disappointed to hear that your stay with us was not to your satisfaction and we apologize for any inconveniences. We hope that you were satisfied with the compensation that our Front Office Director extended to you and that you'll consider staying with Hilton Hotels again in the future. Best regards, Ed Mroz, General Manager More 

Troy, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

I can not say enough about this marvelous hotel. The staff, from the valet parking attendees to the front desk personnel to the house keeping people, were extremely friendly and very helpful. Our room, corner room with a spectacular view, was very clean and well equipped. A special thank you to Winnie at the front desk for sending chocolate covered... More 

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HiltonBoston, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Mary S, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall for your daughter’s birthday and sharing your wonderful comments! We are delighted to hear you enjoyed your accommodations and the service from our team members, we will be happy to share your comments with them, especially Winnie. We hope to have you all back again soon! Sincerely,... More 

San Francisco, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

The Hilton on Boraid Street in Boston is in the midst of remodeling, so I hope they find it useful feedback to know that the (existing? new?) credenza holding the TV, safe and drawers has drawers that are considerably too small to hold a folded dress shirt. Rather a basic requirment for a business traveler. Also, would it hurt to... More 

Review collected in partnership with Hilton Hotels & Resorts

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Swindon, England
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

Good standard Hilton Hotel with professional staff and premium quality rooms. Pros: Handy for most of the touristy venues around the Seaport so that suited us fine. Lots of fine restaurants & bars within walking distance as well. Cons: In the process of a refurbishment and Logan airport is noisy.

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HiltonBoston, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear KFJH, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall for your trip to Boston and commenting on your stay. We are happy to hear you enjoyed your stay and your accommodations, as well as our downtown location. We are finishing up our renovations very soon, so we hope you come back for a visit and see our... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Just stood here 4/3 - 4/5 room was very clean a bit small .. bathroom is huge though.. staff was phenomenal they made reservations at very good restaurants for me both nights. Only complaint is hotel is by many bars and on the weekend you get the college kids screaming. Get a room high up

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HiltonBoston, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear lviera44, Thank you for staying with us at the Hilton Boston Downtown/ Faneuil Hall and sharing your comments. We are happy to hear our team members made some great recommendations for you to enjoy while you were here in Boston! We hope to have you back on your next trip to Boston! Sincerely, Ed Mroz General Manager emroz@hiltonbostondowntown.com More 

Johns Creek
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is within .4 mile of subway. Very handy to restaurants as well. Helpful, friendly staff. Thought it odd that there was not a safe in the room, something we expect even in cheaper properties. No protein at Continental Breakfast except peanut butter & yoghurt.

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HiltonBoston, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Cathy D, Thank you for staying with us at the Hilton Boston Downtown/Faneuil Hall and sharing your feedback. We had in-room safes installed in all of our guestrooms last winter, so if you would like to contact us directly with your guestroom number, we can check in with our team to ensure all rooms have a safe. We are... More 

Wilmette, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hilton's downtown Fanueil Hall hotel would normally be a great place to stay. Right now, in the midst of construction in the hotel and much more important, construction on the Green Line, it's pretty inconvenient to stay there if you need to do anything, say, in the Back Bay. For some reason, power was reduced to our room during their... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonBoston, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear AdmiralGanteaume, Thank you for staying with us at the Hilton Boston Downtown/ Faneuil Hall and sharing your feedback. We do apologize for the outlet trouble you seemed to have and are sorry we weren't able to remedy the issue right away for you. Hopefully your next visit will be issue-free but should any come up, please let us know... More 

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