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Hyatt Boston Harbor

#34 of 77 Hotels in Boston
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101 Harborside Drive, Boston, MA 02128
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1,162 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Basking Ridge, NJ
Top Contributor
108 reviews 108 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Embassy Suites near Logan Airport December, 2014 and this visit I decided to see the competition. Cheeriness and helpfulness at Hyatt is better, but if you want to eat at restaurant not in the Hotel, you need to take a taxi from the Hotel while at Embassy Suites there are at least two good restaurants within... More 

Was this review helpful? Yes 1
Tom B, General Manager at Hyatt Boston Harbor, responded to this review

Dear Irving Place, Thank you for your review. We appreciate you pointing out our outstanding service and our unique views. Many of our guests request the airport view, as it amazing to watch one of the busiest airports in the world as it operates day and night. We are disappointed that you prefer our competition, however, we are grateful for... More 

Brookline, Massachusetts
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

To us, staying one night at an airport hotel is the best solution to a ridiculously-early morning flight, or after arriving too late to continue to our ultimate destination until morning. Our recent stay at the Hyatt Boston Harbor, during the February blizzard period, was to ensure our ability to make our SFO-bound plane at 06:00. All we really hoped... More 

Was this review helpful? Yes 1
Tom B, General Manager at Hyatt Boston Harbor, responded to this review

Dear Arthur-Susan, We greatly appreciate your recommendation. We are excited to hear that we were able to exceed your expectations and look forward to your next visit. More 

Houston, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Highly recommended! Excellent Staff . Boston Hyatt knows how to take care of their guest. A+ Hotel . Boston is a small city where everyone knows your name . They made me feel right at home. It's been 20 years since I last visited.

Review collected in partnership with Hyatt Hotels

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Tom B, General Manager at Hyatt Boston Harbor, responded to this review

Dear Enis A, We appreciate your kind review. We hope it won't be another 20 years before we can welcome you back! Consider us your home whenever you would like to visit Boston. More 

Brewster, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I thought my stay would be functional, not much fun. Eat sleep leave the next day. Instead the service was outstanding, the room was nice, the food was great, the people were genuinely kind. I do recommend this hotel. They were great.

Review collected in partnership with Hyatt Hotels

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Tom B, General Manager at Hyatt Boston Harbor, responded to this review

Dear Rosa W., We appreciate your kind review of your recent stay with us here at the Hyatt Boston Harbor. Thank you for pointing out for all that we are not just an airport hotel. We want to create a unique experience for all of our guests. Thank you for allowing us to do so for you. We hope to... More 

San Francisco, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

this is a nice hotel and the staff is good, but the rooms are not great for business travelers. There are no desks in the rooms, no drawers for storing clothes and no surface in the poorly-lit bathroom to put your toiletries on. The updates are a nice touch, but they were not considering business travelers, apparently.

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Boston, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The stay was great. There was always someone available to assist with luggage and services. Even on my way to the elevator, I was greeted by staff and he assisted me with my luggage. The Harborside Grill serves the best breakfast buffet and clam chowder. The view of the harbor from the grill is so pleasant. This place is truly... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Tom B, General Manager at Hyatt Boston Harbor, responded to this review

Dear Mercida H, Thank you for your kind review. We are so happy to hear you enjoyed your stay with us here at the Hyatt Boston Harbor. We agree that our Chef Kaeo Yuen's award winning clam chowder is amazing, and must for anyone visiting the hotel. We are delighted to know you will be returning soon and look forward... More 

Taipei, Taiwan
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

On my annual home leave visit back to Boston from Taiwan, we chose to spend our entire 14 night trip at The Hyatt Boston Harbor. This hotel has been our usual end of stay booking while in Boston before we head back to Asia. This time we chanced it and were not disappointed in any way by staying at this... More 

Was this review helpful? Yes 2
Tom B, General Manager at Hyatt Boston Harbor, responded to this review

Dear LiQ, What an amazing review! Thank you for taking the time to recognize Angel, Louie, Patrick and Matt for their efforts throughout your stay. Our entire team of associates was elated to read your review and excited that through one of the biggest storms in Boston history you were able to have such a positive experience. We look forward... More 

Leavenworth, Kansas
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My stay here was excellent. When I comment that I had no issues, it is a good thing, I honestly could not come up with something bad to say. The front desk was very courteous, as were the shuttle drivers. They were all very prompt and friendly. The room was nice and clean, and the bed was quite comfortable. The... More 

Was this review helpful? Yes 3
Tom B, General Manager at Hyatt Boston Harbor, responded to this review

Dear Patrick R, We are so happy to hear you had an excellent stay with us here at the Hyatt Boston Harbor. Thank you for commenting on how you enjoyed the views of the airport. Many guests underestimate how interesting it is to have a view of one of the busiest airports in the U.S. We appreciate having had the... More 

Cincinnati, Ohio
Top Contributor
95 reviews 95 reviews
39 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hyatt was as one would expect from the brand in a business market setting; a provider of attentive service with an understated, non-showy New England-esque elegance throughout the property. For starts the hotel is fairly intimate judging by the size of the property. Advantages that this intimacy brings are speedy check-in and check-out and a warm welcoming feel upon... More 

Was this review helpful? Yes 2
Sedgwick, Maine
Top Contributor
50 reviews 50 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

this was a very challenging experience from a hotel that shoudl know better. Three calls and a 30 minute wait to ge tthe 5 minute shuttle to the hotel. The room was OK but the toilet had not been flushed since the last guest and the gold water handle in the bathroom was not attached. Maintenance cared for that after... More 

Was this review helpful? Yes 1
Tom B, General Manager at Hyatt Boston Harbor, responded to this review

Dear Dennis D. Thank you for your review. We appreciate your feedback and are disappointed that you experienced so many challenges during your stay. We apologize for our service failures and any inconvenience you encountered as a result. We will continue to work to provide a consistently great experience for all of our guests. More 

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