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Hyatt Boston Harbor

4.0 of 5 101 Harborside Drive, Boston, MA 02128
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Hyatt Boston Harbor
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Hyatt Boston Harbor
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1,046 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklyn, New York
Contributor
19 reviews 19 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My experience began with the free shuttle ride from the airport. Make sure to call and request a pickup from your airline location. The shuttle came relatively quick and the driver was such a nice guy who also drove pretty fast but safe at the same time. We got to the hotel and was welcomed with an equally friendly concierge.... More

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Thomas B, General Manager at Hyatt Boston Harbor, responded to this review

Hi there, thank you for taking a moment to tell us about your stay. I am delighted to hear you enjoyed your time here and we appreciate your positive comments. Hope to see you again in the near future! More

Oakland, California
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This property has views that are tough to beat. It also has great service - with authentically warm and knowledgeable people every where. The shuttle service is amazing. I have stayed at other facilities in Boston with free shuttles, but these folks are the best. So, when you factor that into the rate, this hotel has great value. Unfortunately, they... More

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Thomas B, General Manager at Hyatt Boston Harbor, responded to this review

Hello, thank you providing us with some feedback about your stay. I am excited to let you know we will be starting a room renovation shortly that is scheduled to finish up Spring 2015. This renovation will address those bathroom issues you mentioned in your comment. We are very excited about the changes and know our guests will be too.... More

Wyoming
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We arrived at night, and while the lights of the city were attractive, parts of the room were not. There was a pretty significant water stain on the ceiling in the bathroom, to the extent that I thought of calling the housekeeping staff just to let them know. The tub didn't drain well, and the caulking needs a little attention.... More

Was this review helpful? Yes 1
Thomas B, General Manager at Hyatt Boston Harbor, responded to this review

Thank you for sharing your feedback. We appreciate hearing from our guests! We are about to embark on a room renovation project that is due to finish up Spring 2015. The project should address the items you mentioned in your feedback. I do apologize for the inconvenience and always encourage our guests to report any issues experienced during the hotel... More

San Pancho, Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago

Great service across the board, from wait staff, front desk, to in-room cleaning. People make a business, and this staff is top notch. Very enjoyable stay. Facility appears well kept but general design is out of date in public spaces....like chairs in the dining room are odd to begin with and difficult to maneuver, young or old. Typical hotel food... More

Review collected in partnership with Hyatt Hotels

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1 review
3 of 5 stars Reviewed 1 week ago

The view from the room was spectacular. The water taxi from the hotel into Boston was excellent. However, the hotel itself left a lot to be desired. The main dining room had been closed down and the outside pool permanently closed down. No inside pool. Because of its location, there is no where to go shopping or dine. The food... More

Review collected in partnership with Hyatt Hotels

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Thomas B, General Manager at Hyatt Boston Harbor, responded to this review

Hello, thank you for taking the time to leave some feedback about your recent stay. I am sorry to hear you had some disappointment while here. We never had an outdoor pool at this location but we did have an indoor pool. We decided to close our indoor pool due to little demand for its use. We replaced it with... More

Baltimore, Maryland
Top Contributor
56 reviews 56 reviews
45 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a PM in October--overall a nice place to stay. The rates are competitive for Boston (we used points, so can't give an exact price). The facilities are new, modern, and clean. Lobby restaurant is great, as is the bar. It's a bit out of the way from other spots in Boston, but can't be beat for... More

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1 review
4 of 5 stars Reviewed 1 week ago

The Harborside rooms are wonderful! They look out over the Charles River. WaterTaxis are available to taxi across the river to both the North end and the Aquarium. The North end has fabulous italian food and seafood. The Aquarium is fascinating.

Review collected in partnership with Hyatt Hotels

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Raglan
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful harbour views and a really nice room. It was cool to get the water taxi over to the main part of Boston and the water taxi drivers were helpful. We took the ferry to Salem for Halloween and that was really good. We appreciated the free shuttle pick up and drop off to the airport. It was really convenient... More

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Ann Arbor, MI, United States
1 review
5 of 5 stars Reviewed 1 week ago

Friendly staff offering impeccable service. Efficient and timely shuttle service to airport or subway/trains Delicious food service within the hotel - no need to leave. Clean rooms with excellent light shuttering if desired. View of Boston across the harbor could be a trip destination of its own.

Review collected in partnership with Hyatt Hotels

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Thomas B, General Manager at Hyatt Boston Harbor, responded to this review

Thank you for sharing your experience with us. I am delighted to hear you had a great stay. We hope to see you again soon. More

Milwaukee, United States
1 review
3 of 5 stars Reviewed 1 week ago

Remote location. Limited dining available. Take a water taxi to Boston for dinner - very convenient. The hotel would be greatly improved with some dining alternatives and some grab and go healthy choices.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Thomas B, General Manager at Hyatt Boston Harbor, responded to this review

Hello, thank you for sharing your experience and providing some feedback for us. It is through comments such as yours that we are able to continously improve upon ourselves. We do have a full service restaurant on property that features a full menu through 10pm. We also offer Room Service which delivers all day as well. If you are interested... More

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Additional Information about Hyatt Boston Harbor

Address: 101 Harborside Drive, Boston, MA 02128
Phone Number:
Location: United States > Massachusetts > Boston > East Boston / Logan Airport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Boston Harbor 4*
Number of rooms: 270
Reservation Options:
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Also Known As:
Hyatt Harborside At Boston`s Logan International Airport Hotel Boston
Hyatt Hotel Boston
Boston Hyatt Harborside
Hyatt Boston

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