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The Westin Copley Place

4.0 of 5 10 Huntington Ave, Boston, MA 02116
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2,261 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Copley Place
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New York City, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 4, 2008

The rooms are quite large, well-decorated, clean and comfortable. There is nothing you will not like. The front desk staff is extremely efficient and friendly, and the bellmen are not pushy. But, you may have to wait a bit for an elevator, as they have to accommodate around 30 floors. If you are staying in Boston, this is where you... More 

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Fort Worth
Top Contributor
64 reviews 64 reviews
50 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed May 2, 2008

My husband and I stayed at the Westin Copley Place from April 17-19, 2008, and we had no problems. Check in was prompt and the staff was nice. The room was average size, deluxe king room, had Starbucks coffee, but we don't drink coffee, and the room was very clean. It is in a GREAT location for shopping, restaurants, and... More 

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Dallas, Texas
Top Contributor
51 reviews 51 reviews
40 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed April 29, 2008

Business trip. Comfortable rooms-beds are great. Clean hotel-close to T and many restaurants and stores. Since not paying for this have no issues- Boston hotels are expensive all over. Nice that hotel is attached to mall. South end area close walk with lots of good restaurants. Newbury St shopping right around corner. Overall great location and comfortable rooms.

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Sterling, Kansas
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 17, 2008

Stayed at this hotel while attending a business conference. Check in was very fast and efficient. I obtained the king room I requested and it was ready at 11:30am on Sunday morning, which I found to be outstanding! The common areas were pretty worn, especially the carpet. There were some weird smells in the hallways also, like old grease from... More 

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3 reviews 3 reviews
3 of 5 stars Reviewed April 15, 2008

Mass Pike is right around the block; Across the street from the T; Skywalk that leads to the shops / malls are nice if the elements outside are not. Great hotel if you on business time. I did not pay for this hotel and I am very glad. Its expensive.... a word of caution....dont touch the mini bar..... Use the... More 

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Various, UK, Aus, NZ, HK
Top Contributor
94 reviews 94 reviews
64 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed April 14, 2008

As a Starwood Platinum guest and a frequent traveller, I have high standards and high expectations for a Westin. Often they are met. In this case, this hotel was very lacklustre. I got my upgrade due to status, but the "suite" was all one room (so hardly a "suite"!); there was no bathrobe and when I did ask for one,... More 

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York, Maine
Top Contributor
77 reviews 77 reviews
17 hotel reviews
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed March 29, 2008

I stayed here this past winter for a company holiday party. We pulled in and the valet came to greet us. The valet guys were super nice. They were quick to take our car but didn’t rush us at all while we were getting our things out of the car. Check in was good, they were friendly and honored our... More 

Was this review helpful? Yes 1
Top Contributor
521 reviews 521 reviews
137 hotel reviews
263 helpful votes 263 helpful votes
2 of 5 stars Reviewed March 23, 2008

Staff below average in terms of customer service for a large hotel. Very stand-offish, don't like to assist. Feels like you are in a very upscale store where the sales associates act really snotty like they own the store. That is the attitude held by many staff at the Copley Westin. I got a Junior Suite. It felt like the... More 

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New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 21, 2008

I was expected to have a vendor machine which supplies bottled water or soda that usually westin hotel chains offer, however, that was not the case on this hotel. I had no choice to have one of them from my hotel room mini bar, but it's very very expensive. oK I wanted to have a bottled of Perrier at $4... More 

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norwich, ct
11 reviews 11 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 19, 2008

Allright, it's a great hotel. We've stayed there many times before, but this time is different. When we got to our room, we opened the outer door to the minibar. We saw the ominous blue light on the door. We had run into this before in Dublin, and read the instructions (printed in diamond type and posted two inches above... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Back bay(40)
  • Great location(38)
  • Very nice(32)
  • Charles river(31)
  • Junior suite(21)
  • Room service(16)
  • Newbury street(14)
  • Shopping mall(10)
  • Heavenly beds(7)
  • Convention center(6)

Additional Information about The Westin Copley Place

Address: 10 Huntington Ave, Boston, MA 02116
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Copley Place 4*
Number of rooms: 803
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Also Known As:
The Westin Copley Place Hotel Boston
Westin Boston
Westin Copley Place
Boston Westin
Hotel Style:
#9 Spa Hotel in Boston
#19 Business Hotel in Boston
#19 Luxury Hotel in Boston
#24 Romantic Hotel in Boston
#24 Family Hotel in Boston

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