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The Westin Copley Place

#30 of 82 Hotels in Boston
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10 Huntington Ave, Boston, MA 02116
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1 room 1 guest
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2,599 Reviews from our TripAdvisor Community

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    1,217
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here for 6 nights. The hotel has helpful front desk staff and Lori at the concierge desk was very helpful. We moved rooms twice before finding a room suitable. First room had double beds and not queen like booked and requested. Hotel needs to be updated. It has lots of mirrors and gold which is reminiscent of the... More 

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Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Copley Place is in the heart of Boston so you can walk to many places and check out the city. The adjacent shopping mall is a plus with high end as well as affordable stores and restaurants. The staff were all very attentive and helpful from check-in to the gift shop. I recommend the breakfast buffet at The Huntington Restaurant... More 

Was this review helpful? Yes 1
Spruce, Michigan
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The front desk people are most accommodating. The hotel is located in a very convenient position in the city and very close to the subway which you can use to travel to the north part of town. We stayed in a suite on the 25th floor that had an amazing view of the city! The concierge service is most helpful... More 

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Charleston, South Carolina
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Yep it is a pretty giant-like facility at the Center of Back Bay. It is going through some remodeling but it is efficient and well oiled. From the front desk staff to the bellman and the concierge, everyone is ready to welcome you and anticipate your every move. I asked for an upgrade and was given a room on the... More 

Was this review helpful? Yes 1
Chester, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for five nights and found this hotel to be perfect for exploring Boston. The hotel is a cut above many typical chain hotels, with very attentive staff and great facilities. The Westin is located on Copley Square which was a great spot during New Years Eve to observe the parade and ice sculptures. Also the hotel is... More 

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New York
1 review
3 of 5 stars Reviewed 3 days ago NEW

First of all, when I checked in, the desk person was very rude to a group of foreign travelers who were ahead of me and seemed a bit discombobulated. He stared at them as they struggled with their bags and made a joke to the gentleman standing at the counter with him. He wasn't that friendly to me either and... More 

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Toronto
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I booked the Westin for 3 nights for our family visit to Boston. On the positive side the Westin has a small pool and a fitness centre, there is free Wifi for SPG members and the location is not bad. However, the hotel is a little tired and doesn't offer any "extras" that make a hotel stay memorable. The lobby... More 

Was this review helpful? Yes 1
Fort Myers, Florida
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed three nights in this hotel. It was perfect. Location, amenities, and service. Access to great shopping, dining and the parks. Service was wonderful, the concierge lent us an umbrella for the day when needed and after check out my when daughter realized she had left her stuffed animal in the room, the concierge walked with us upstairs & helped... More 

Was this review helpful? Yes 1
Northampton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Really enjoyed our couple of days in Boston staying at the Westin Copley Place hotel. Special mention to Lori and Regina on the concierge desk who were superb, with their advice and local knowledge. Great suite with fabulous views. Our room was superb and clean, contrary to other reviews stating that rooms were not clean. Brilliant location and very cool,... More 

Was this review helpful? Yes 1
JohnWedig, Manager at The Westin Copley Place, responded to this review

Thank you for taking the time to share your wonderful review. I'm happy to hear you enjoyed your stay with us and the beautiful views from your guest room. I'm delighted to hear you found Lori and Regina to be suburb and knowledgeable. I will be sure to pass along your positive feedback. We look forward to welcoming you back... More 

Shanghai
Level Contributor
96 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Maybe I am spoiled by standards in Asia, but overall the Westin Copley Place in Boston was a disappointment. I chose it based on the ratings in Tripadvisor. The location is very good, close to good shopping and good restaurants. Check-in was speedy despite the understaffed check-in counter. Valet parking was also efficient. The room was - well, beige and... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Back bay(38)
  • Great location(32)
  • Charles river(30)
  • Very nice(29)
  • Junior suite(18)
  • Room service(13)
  • Newbury street(13)
  • Shopping mall(9)
  • Heavenly beds(6)
  • Convention center(6)
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