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The Westin Copley Place

#30 of 82 Hotels in Boston
GreenLeadersBronze level
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10 Huntington Ave, Boston, MA 02116
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The Westin Copley Place
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2,519 Reviews from our TripAdvisor Community

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Traveler rating
    1,178
    909
    298
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (605)
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Level Contributor
14 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The Westin is located in Copley square which is less then a mile walking distance from the Prudential Center, less than a 200ft walk from the public library and 2 mile walk from Boston Common. Not only was this a great location but the hotel it self was clean, and well taken care of. I would recommend it for anyone... More 

Was this review helpful? Yes 1
JohnWedig, Manager at The Westin Copley Place, responded to this review

Camila, thank you so much for taking the time to share your review. I'm so happy to hear you were pleased with our location and were able to explore the area. We are fortunate to be situated in such a convenient location and to be connected to many shops via sky bridge- it's a great way to stay cool during... More 

Erie, PA
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We arrived here on a Friday in July before check-in time. We understood that our room wasn't ready and left the hotel to have lunch and explore a bit. However, we were very disappointed to return to the hotel at 3pm only to find that our room was still not ready and would not be until after 5pm due to... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 3 days ago NEW

I asked for Housekeeping service 2 hours ago and nobody came. I dialed their Service Express for 5 min straight and their main line 617-262-9600, and no one picked up. I ended up dialing In-room dining who transferred me to Housekeeping. I asked both why no one is picking up on their main lines, and no answer. Also, the sound... More 

Was this review helpful? Yes
JohnWedig, Manager at The Westin Copley Place, responded to this review

Thank you for choosing to stay with us on your recent visit to Boston. I want to thank you for your patience when you were trying to reach out Housekeeping department. We do occasionally experience a high call volume which may explain for the delay but I want to ensure that we can accommodate any requests that you have. Should... More 

Evansville, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The staff was phenomenal. The running concierge Erin was fantastic and even sent water and fruit up to my room later that day. Hotel was clean and very centrally located to anything you would want to do in Boston. I went for a conference which was in the hotel and they had nice meeting rooms. I really enjoyed my stay... More 

Was this review helpful? Yes 2
JohnWedig, Manager at The Westin Copley Place, responded to this review

Molly, thank you so much for sharing your 5 star review. I'm thrilled to hear you found our staff "phenomenal" and that you enjoyed the runWESTIN program. I'm delighted to hear Erin enhanced your experience and made it memorable. We look forward to welcoming you back for future trips to Boston. More 

Witless Bay, Canada
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is in a great location. Room was fine. It could of been cleaner. And needs some updating. Wall paper was dated. Bathroom was small and there was a hole in the tile in the bathroom. Elevators were slow at times but it is a big hotel. I would stay here again but it would be only for the... More 

Was this review helpful? Yes
JohnWedig, Manager at The Westin Copley Place, responded to this review

Thank you for taking the time to share your review. We appreciate the compliments regarding our location and the comments regarding areas where can improve. We thank you for your business and we hope to see you again when your travels bring you back to Boston. More 

Chicago
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the Westin Copley for two nights on a recent visit to Boston. The hotel is in a great location at Copley Square. We were able to take the "T" to several locations. The hotel also has an Enterprise Car Rental center which made it very convenient. The hotel is also attached by a walkway to the Copley Mall.... More 

Was this review helpful? Yes 1
JohnWedig, Manager at The Westin Copley Place, responded to this review

Thank you for taking the time to share your experience with other travelers. We are lucky to be situated just minutes away from public transportation as well as conveniently located to shops and restaurants. I'm delighted to hear our staff was responsive and concierge was helpful. We hope to see you again soon. More 

New Fairfield, Connecticut
Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW

we love getting a junior suite with a view of the city. Service is always wonderful. Convenient to restaurants shopping and attractions. Set apart from the most crowded parts of Boston. We love it here.

Was this review helpful? Yes
JohnWedig, Manager at The Westin Copley Place, responded to this review

Thank you for sharing a review of your recent stay. I'm thrilled your experience at Westin Copley continues to leave you with a positive impression. We look forward to welcoming you back for many future visits. More 

Bronxville, New York
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed here with 10 other guys for a bachelor party weekend. This was not my first choice as I had previously made reservations to stay at Revere Hotel Boston Commons. I had 4 of the guest cancel on me and therefore had to pull the audible. This hotel was booked by one of the guys who had 'Silver Status'.... More 

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Yorktowights, New York, USA, NY
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel has a warm interior pool, is close to lots of restaurants and shops, as well as two subway lines. Fun family activities are steps from the hotel, or no more than 10 minutes away by taxi. Staff at the hotel is super helpful! The hotel has shops, and a climate controlled walkway across to an upscale mall.

Was this review helpful? Yes
JohnWedig, Manager at The Westin Copley Place, responded to this review

Thank you for taking a moment to share your review. I'm happy to hear you and your family had a pleasurable stay. Your kind words about our staff and accommodations are very much appreciated. We look forward to welcoming you back in the future. More 

Honolulu, Hawaii, USA
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

From check-in to check-out, front-desk and concierge service was very good. Lulu (i believe this was her name), was extremely courteous and very helpful even with an after mid-night check-in and a long flight. I had a room on the 36th floor (what a view!) that was spacious and seemed to have been renovated within the past several years. TV... More 

Was this review helpful? Yes
JohnWedig, Manager at The Westin Copley Place, responded to this review

Thank you so much for taking the time to share your experience during your recent stay. I'm so happy to hear you were pleased with the level of service you received, as that is very important to us here at The Westin Copley- especially your kind words regarding Lulu. Thank you for pointing our the issue you experienced with the... More 

Hotel Review Summarization

What travelers say

  • Back bay(38)
  • Great location(32)
  • Charles river(30)
  • Very nice(29)
  • Junior suite(18)
  • Room service(13)
  • Newbury street(13)
  • Shopping mall(9)
  • Heavenly beds(6)
  • Convention center(6)
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