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All 77 Boston hotels

Sheraton Boston Hotel

4.0 of 5 Hotel   |   39 Dalton Street, Prudential Center, Boston, MA 02199 (Back Bay)
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Ranked #58 of 77 hotels in Boston
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed yesterday
Andrew Z Groton
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2,066 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (505)
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English first
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel and rooms are fine. Check in at 3:15 was a nightmare. Line out the door... Breakfast is absolutely horrible. Restaurant looks like a converted ballroom. Buffet is weak and very crowded. Eggs taste like cardboard and if you want an omelet - there is only one guy making them so the line is really long. At $25 a... More

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Miami, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Great location. The staff at the front desk was really nice, courteous and helpful. Everything was always good. Nice gym, the room was always cleaned at the right time and the hotel personnel nice. The business lounge is small but good attention of dedicated personnel there too all the time.

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Clinton, Maryland
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my first trip to Boston and this hotel did not disappoint. I arrived by train and did not need to get a cab as you can walk to the hotel from the train station. It's a short trip through an adjacent mall, maybe a 15 minute walk. The hotel shows well and the front desk staff seems well... More

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Senior Contributor
22 reviews 22 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for a night due to a quick work visit to Boston. The hotel is really very central and my room was big although there was quite a musty smell in it. There are 2 towers and I stayed in the North one so would maybe try and stay in the South next time as maybe the views... More

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Thomaston, Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We recently held a national meeting at this property. The meeting was scheduled months in advance with the majority of the group (300 +) arriving on Monday afternoon. I arrived at 2:30PM and upon trying to check in was told that no rooms were available, despite having status with Starwoods. I was told that a room would be ready in... More

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Luke M, Thank you for your review. I'm disappointed to hear that you did not have a positive experience and that you were underwhelmed by your meeting. I would appreciate being able to look at the details of your event so that I can address these issues and ensure improvements are made. Would you reach out when you have... More

Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

really nice location, great pool/sauna nice rooms really perfect for what we needed. UBER cabs great for getting around boston. took the Boston Harbor Fast Ferry to Cape code this am it was great, club floor is really good, food good

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Frisco, Texas
1 review
1 of 5 stars Reviewed 5 days ago NEW

During our stay 7/11-7/17 we had not 1 but 2 nights where the fire alarm went off. We were on the 12 floor and at 2:30 am the announcement and alarm sounded advising all to evacuate immediately. I called guest services and was advised that a fire truck was on site and we must evacuate. My mother in law has... More

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Bundle C, Thank you for sharing your experience, we appreciate your feedback. I did receive your initial email and I'm aware that you have been in touch with our Hotel Manager and that he is working with you to provide a resolution. I am so very sorry that this trip was ruined because of the fire alarms. Please know... More

Mankato, Minnesota, United States
Senior Reviewer
9 reviews 9 reviews
1 of 5 stars Reviewed 6 days ago NEW

Terrible experience, the room ( suite) was nice, location was ok, but twice the heat went on maximum and the windows don't open! Terrible. But mgmt did drop $25 off the bill. Left a very bad taste for Sheratons all over.

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Jason K, Thank you for your review. I'm sorry to hear that you encountered an issue with your heat and even more so that you did not feel your concern was met with a sincere response. I'm pleased to hear that you were compensated for the inconvenience however and that overall you were happy with your suite. Please connect... More

Floyds Knobs, Indiana
17 reviews 17 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

SNA annual conference was at Boston Convention Center. Hotel was on the shuttle line but no where close to conference. Hotel was nice, clean, staff pleasant, and was attached to the Mall. The last thing in the world you want to hear in the middle of the night when your room is on the 17th floor is a fire alarm-... More

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Melbourne, Australia
13 reviews 13 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Sheraton for 3 nights and it was what you would expect from a top class hotel. We did have an issue with the desk on check in where we were booked into a twin room. the receptionist intermated we would not need a twin and proceeded to put us in a suposably upgraded room. when we... More

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Hotel Summarization (Beta)

What travelers say

  • Prudential center(74)
  • Back bay(43)
  • Charles river(41)
  • Great location(40)
  • Very nice(38)
  • Fenway Park(26)
  • South tower(22)
  • Hynes convention(21)
  • Newbury street(21)
  • Club lounge(19)

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Boston Hotel 4*
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton

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Pool (33)
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The Hotel (41)

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#12 Green Hotel in Boston #33 Luxury Hotel in Boston #48 Family Hotel in Boston #51 Romantic Hotel in Boston #58 Business Hotel in Boston
Hotel Class
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 
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