We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Boston Hotel

#48 of 82 Hotels in Boston
GreenLeadersSilver level
Hotel website
Hotel deals
39 Dalton Street, Prudential Center, Boston, MA 02199
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Sheraton Boston Hotel
Professional photos View all
Browse nearby
Sheraton Boston Hotel
Add Photo Write a Review

747 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    270
    315
    106
    29
    27
See reviews for
149
168
22
299
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (747)
  • Mar-May only
    (136)
  • Jun-Aug only
    (297)
  • Sep-Nov only
    (201)
  • Dec-Feb only
    (113)
All months
Newton Falls, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

I was pleased that every staff member made a point to acknowledge you in the lobby or hallways. They would always smile and say "Hello" and "Have a nice day". The housekeeping staff was exceptional. I was always greeted appreciatively with a smile, they were very nice to talk with. From check-in to check-out, I felt appreciated.

Was this review helpful? Yes
Baltimore, Maryland
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Sheraton Boston has a great location in Back Bay - just around the block from the convention center, and short walking distance to airport shuttle bus stop, and two different subway lines stations. Dozens of restaurants and bars within a couple blocks. Beds and pillows were comfortable. Bathroom is very small. Service was below expectations - a tray of half-eaten... More 

Was this review helpful? Yes
Brazil
Level Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is an amazing hotel. First of all, I found the location perfect. There is a subway station around the corner, the airport express bus stops almost in front of the lobby, the neighborhood is full of life with restaurants, pubs, cafes, stores, cultural sites etc, you can easily walk to almost all the major touristic spots in the city... More 

Was this review helpful? Yes
Leola, Pennsylvania
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The bellmen were actually borderline rude. We pulled up in our minivan and we were barely unloading and one of the bellman actually asked us to "hurry up", geez.... but luckily the rest of the experiences were excellent. At check-in we were pleasantly surprised that they upgraded both of our rooms to Suites (I am SPG Plat), and their lounge... More 

Was this review helpful? Yes 1
Portland, OR
Level Contributor
96 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed one night here prior to an early am flight out of Boston. One of the better Sheraton properties in the continental U.S. located in the heart of the Back Bay it's well located for walking around town, and a stones throw from the bride over the Charles River to Cambridge if you need to go to MIT or Harvard.... More 

Was this review helpful? Yes
Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Prior to coming to Boston, the Hilton was my default hotel. Conrad (Hilton) is rolling in his grave because, the Sheraton is my new go-to lodging. Both have Starbucks in their lobby. The Hilton has a line with one barista taking money and then making coffee (without a hand wash). The Sheraton has at least three baristas at all times... More 

Was this review helpful? Yes 1
Maidenhead
Level Contributor
74 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We really enjoyed staying at the Sheraton. The facilities are brilliant, the staff very friendly- in particular Elliott the barman who was extremely friendly and helpful. The rooms are clean and well presented and the location is perfect. The only negatives are that we were charged $10 per day for wifi and when we asked for a room with a... More 

Was this review helpful? Yes 1
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Natalie D, Thank you for taking the time to review your recent stay. I am so glad that you enjoyed your stay overall and found the hotel's location to be convenient to many of Boston's best shopping and dining options. I am sorry that we were unable to accommodate your request for a room with a view. We make... More 

Parsippany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The room was a junior suite river view top floor. The staff was not that friendly sadly, but the room was impeccable, and the view was nice... Shopping at Prudential Mall was very convenient. They have a public parking with direct connection to the hotel elevators, at a cheap price compare to other Boston garage parking...

Was this review helpful? Yes 2
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear lizo730, Thank you for staying at the Sheraton Boston Hotel! I am so pleased that you enjoyed your room and had a memorable birthday celebration however, I apologize that the service you received fell short of your expectations. Whether on a stay for a special occasion or if in town for business, our associates are trained to deliver superb... More 

Kailua, Hawaii
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here in January. Nice hotel, friendly staff, comfortable beds. Location is great as it connects to the prudential center that's makes shopping easy! Stay on the club floors to take advantage of the continental breakfast and evening snack.

Was this review helpful? Yes 1
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Lisa r, Thank you for staying with us! I am so pleased to know that you enjoyed your stay in one of our Club Level rooms and enjoyed the complimentary breakfast and all-day snacks and beverages offered to our Club guests. We look forward to welcoming you back on your next trip to Boston! Warm Regards, Angela Vento, General... More 

Karalee, Australia
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The location was excellent in the Prudential Centre and a short walk took one to the shops and a supermarket and a place where you could book to do the duck tour. The property itself was dated with very little room to move in our room. There was not even enough room to have a bedside table on both sides... More 

Was this review helpful? Yes
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Feathers013, Thank you for your candid review of your recent stay. I am glad that you enjoyed the hotel's convenient location in Boston which allows our guests to access many of the city's best shopping and dining only a short walk from our front doors. I am sorry that the size of your room fell short of your expectations.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

377 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (136)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (6)
Viewed
Bathroom (18)
Viewed
Room/suite (48)
Viewed
View from room (36)
Viewed
Hotel & grounds (12)
Viewed
Dining (1)
Viewed
0:57
Videos (1)
Viewed
Other (10)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (214)
Viewed
Amenities (47)
Viewed
Pool (33)
Viewed
Restaurants and Bars (36)
Viewed
Standard Room (57)
Viewed
The Hotel (41)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Dining (2)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (4)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Viewed
Other (16)
Check In Check Out
Price Your Stay
Hotels you might also like...
Travelers also viewed these Boston hotels
Back Bay
The Westin Copley Place
Back Bay
Boston Marriott Copley Place
Show Prices
Show Prices
Show Prices
Back Bay
Colonnade Hotel
Colonnade Hotel
#21 of 82 in Boston
4.5 of 5 stars 2,243 reviews
Back Bay
Courtyard by Marriott Boston Copley Square
Back Bay
Copley Square Hotel
Copley Square Hotel
#40 of 82 in Boston
4.5 of 5 stars 1,110 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay