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Sheraton Boston Hotel

4.0 of 5 39 Dalton Street, Prudential Center, Boston, MA 02199
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Sheraton Boston Hotel
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Sheraton Boston Hotel
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456 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City, Missouri
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I was responsible for the planning of multiple events during and following a huge city-wide conference, and the Sheraton Boston really came through. Chris Fortini was an amazing help and constantly anticipated my needs. The staff were always willing to help, and the food was above average for banquet fare. Thank you Chris!

Was this review helpful? Yes 2
Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Our stay at the Sheraton in Boston was the highlight of my year. The room service was immaculate, check-in was friendly and easy while the food was fantastic. I especially loved the Starbucks in the lobby and the hotel's proximity to numerous attractions. The hotel is great for those who like to keep fit because of the gym and it... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Kamogelo M, Thank you for sharing such wonderful feedback about your recent stay at the Sheraton Boston Hotel! I am so happy to know that your visit was enjoyed on so many levels. I value the feedback you shared about your check-in experience, the cleanliness of your room, and the Starbucks location in our lobby. I will be sharing... More 

Amesbury, Massachusetts
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Easy to get in and out of and the staff was very friendly and helpful. It was the perfect location for a couple of days in the city to do some shopping, sight seeing and attend to some business. We will go back.

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Nortonsmomma, Thank you for your positive review of the Sheraton Boston Hotel! I am so pleased that you enjoyed the hotel's close proximity to shopping at the Prudential Center and Copley Place and were able to do some sightseeing in the city of Boston. I look forward to welcoming you back again very soon! Warm Regards, Angela Vento, General... More 

Limerick, Ireland
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent Christmas in Boston and really enjoyed the trip and the city. The hotel and their staff were excellent .What made the trip for my daughters was that the hotel had an Elf on the Shelf' in the lobby, on Christmas Eve morning we found the Elf and that evening before bed the hotel sent Chocolate Chip Cookies and... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear kwiseman28, Thank you for your kind review! I am so pleased that you chose to spend Christmas at the Sheraton Boston Hotel and that your daughters enjoyed the treats sent to your room as a result of finding the "Elf on the Shelf" in our lobby. So many of the families who visited the hotel during the holidays enjoyed... More 

baltimore
Top Contributor
62 reviews 62 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I chose the Boston Sheraton for its perfect location, not because of any hotel chain loyalty at all. I booked it through the airline, as a "package" to save a bit of money, which it did. When I arrived, after my on-time flight, I was told that the airline cancelled my reservation the minute after it was made, but they... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear jenkatze, Thank you for sharing such wonderful feedback about your stay with us! I am so pleased that you experienced great customer service from the staff at our Front Desk when there was an issue with your room reservation and that you were able to so easily correct the situation with your airline. I am also happy that you... More 

Greece
Contributor
12 reviews 12 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

stayed there for two nights. the room was a bit small, clean though. location is not bad considering that Boston is small and you can walk around easily. not very nice that i had to wait a lot to do the check out and the fact they don't offer me a room with view, even though i had it requested... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear clog13, Thank you for sharing your review of your recent stay with us. I am glad that you enjoyed our convenient location and you were pleased with our Housekeeping team's efforts in providing you with a clean room upon check-in. I apologize for any inconvenience caused to you during check-out. It is our goal to provide efficient service at... More 

Coxsackie, New York
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

We stayed at the Sheraton Boston hotel for our anniversary this weekend. Upon entering the beautiful lobby, I was greeted by a line of at least 50 people waiting to be checked in for a conference. Luckily, I was able to jump to an extra line set up for other guests. When the guest services agent heard it was our... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Chrissie121, I am pleased to hear that you chose to stay at the Sheraton Boston Hotel to celebrate your anniversary and thank you for taking the time to provide a review of your stay with us. While I am happy to hear that you enjoyed the service you received upon check-in, the view from your room, and our convenient... More 

Little Rock, Arkansas
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently attended a business conference held at this "convention" hotel. The lobby and lounge are very inviting. My room was a bit small, but because I was not in the room very much, that wasn't an issue. The cleaning crew were immaculate. My room was always fresh and clean when I returned at day's end after conference meetings. It... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Layne A, Thank you for taking the time to share your comments regarding your recent stay at the Sheraton Boston Hotel. I am very pleased to know that our Housekeeping team's efforts were on target. Our Housekeeping staff of professionals prides themselves on providing immaculate rooms to our guests and they will be happy to hear of how much... More 

Baton Rouge, Louisiana
1 review
4 of 5 stars Reviewed 1 week ago

I stayed in Sheraton-Boston in the beginning of January for the first time. I was given a very tiny room. In terms of a room in a Sheraton, I was expecting more. However, my room was clean and being cleaned properly everyday. The lounge was on the floor I was staying. The food was ok. It was nice to have... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear sef_travel, Thank you for sharing your review. I am so pleased to hear that our Housekeeping team's efforts met your expectations and look forward to sharing your comments with them. I am especially glad that Memsura in our Club Lounge made such a lasting impression. She is a valued team member and I am sure she will be pleased... More 

dundalk ireland
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in this excellent hotel just before Christmas. Lobby and public areas are impressive. We usually took lift to 2nd floor where you enter the Pru shopping centre. Room was good size, comfortable and clean,with fine views of city (24th Floor). Staff were pleasant and courteous. Boston is a very walkable city and the hotel being close to Boylston and... More 

Was this review helpful? Yes
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear joeysoap, I am so pleased that you chose to stay at the Sheraton Boston Hotel on your first trip to the United States and the historic city of Boston! I am glad that you found your room and its view to be so enjoyable and the hotel's location to be so convenient. You experienced not only some of Boston's... More 

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Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#11 Green Hotel in Boston
#30 Luxury Hotel in Boston
#35 Business Hotel in Boston
#52 Romantic Hotel in Boston
#55 Family Hotel in Boston

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