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Sheraton Boston Hotel

4.0 of 5 39 Dalton Street, Prudential Center, Boston, MA 02199
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#59 of 77 Hotels in Boston
2,199 Reviews 4 of 5 stars
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Sheraton Boston Hotel
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2,199 reviews from our community

Traveler rating
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    903
    428
    141
    88
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483
550
141
763
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cherry Hills Village, CO
Top Contributor
69 reviews 69 reviews
13 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Th s hotel is big and centrally located. It should be renovated and undergo intense customer service training. Our room was a closet and when we complained we were told that since it was booked by Hotwire (which it was not) we get what we get. When we told them that it was booked through Amex and were Starwood gold... More

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Napoli
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is very nice ad connected to the congress center through escalators. The room was large enough, and well maintained. Breakfast was good, but I miss the reason why guests should be seated individually. The result is that you may have to wait several minutes before being seated. Breakfast personnel should be improved in their skills and manners. The... More

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Vermont
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is in a great location, the rooms are comfortable and spacious and it is stylish. There's a starbucks in the lobby that opens at 6 am, if you need an early breakfast before going to a meeting. But, the best part: the staff is friendly and goes above and beyond. As a business traveler, I appreciate it when... More

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Stavanger, Norway
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Reception, Location, rooms, and cleaning is excellent, making the hotel as a nice alternative for business travellers. Unfortunately, this first impression is lowered by the fact that you have to pay for wifi in the rooms. The breakfast restaurant offered a rich and well prepared menu although it was a bit too crowdy some mornings.

Was this review helpful? Yes 1
Michigan
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent Location to all the hot spots and great location in the Back Bay area. Very busy hotel (the largest in Boston), lots going on all the time. Valet staff was very helpful and tried to do their best when hotel parking was full. Nice to be able to walk right to the Prudential Center. Close to great food and... More

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My family and I stayed at this hotel for 2 nights. The service from the second we pulled up the car to check out was perfect! Our front desk agent was so courteous and friendly. Location was perfect! Easy to get around Boston (especially with two small children). Food options around every corner and walkable to several places as well.... More

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Orinda, California
Top Contributor
162 reviews 162 reviews
44 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my favorite location because it is attached to the Prudential Shopping Center and our favorite sea food restaurant is across the street - 'Summer Shack'. They keep their Lobby area fresh and clean. We had a major problem with housekeeping with a very large yellow wet stain (about 3 ft by 4 ft) on the mattress from a... More

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Devonshire, Bermuda
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

We visited Boston to enter our daughter in school. Firstly, I requested a room from the Club suite Selection in the newly upgraded part of the hotel and that will have French doors, so that we could have some privacy from our daughter, we were bundled into a room in the old part of the hotel which was not as... More

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Thomas B, Thank you for your feedback, I'm terribly sorry to hear about the experience you have outlined here. This is certainly not representative of the service the Sheraton Boston is proud to provide. We'd like to make it up to you. Please reach out at GMAngelaVento@sheraton.com so we can discuss further and understand where this went wrong. Warm... More

Tulsa, Oklahoma
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I moved to this hotel after a 2 night stay at an older hotel in the historic district. I arrived here to find a very helpful staff in a beautiful and massive lobby. My room was very clean, large, and comfortable. The staff was very attentive to my late check out request and helpful with other questions about the area.... More

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New York City, New York
Top Contributor
82 reviews 82 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of the Sheraton is great -- connected to the malls, so you it is easy to buy what you need or eat at your choice of restaurants; near the T (subway) and walking distance to many other tourist sites. That said it is your standard large conference type hotel. We were there on Labor Day weekend which was... More

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Hotel Summarization (Beta)

What travelers say

  • Prudential center(74)
  • Back bay(43)
  • Charles river(41)
  • Great location(40)
  • Very nice(38)
  • Fenway Park(26)
  • South tower(22)
  • Hynes convention(21)
  • Newbury street(21)
  • Club lounge(19)

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Boston Hotel 4*
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton

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