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Sheraton Boston Hotel

4.0 of 5 39 Dalton Street, Prudential Center, Boston, MA 02199
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Sheraton Boston Hotel
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Sheraton Boston Hotel
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484 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
77 reviews 77 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars NEW

I had a top floor room overlooking the Christian Science Plaza. The enormous bed was comfortable. The air-con wasn't too noisy. The bathroom was excellent. The location in Boston was superb. Staff couldn't have been more helpful at check-in and check-out and looked after me through bad weather and concerns about flights. Good internet access speeds but VERY pricey!

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this Sheraton last weekend while shopping for wedding gowns and suits with my son and his wife to be. I experienced some things that are sadly so uncommon these days. It all started when I received a nice email from their Director of Rooms Charles preparing us for our stay and assuring us his goal was to... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Tom W, Thank you very much for taking the time to share your wonderful review of your recent stay at the Sheraton Boston Hotel. I am so proud of the team members you mention in your review who provided you with the type of service we strive to deliver to every guest every day. The feedback you have given... More 

Long Island, New York
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I had prepaid reservations at the Sheraton Boston the evening of Feburary 9-10th, the night of the huge snowstorm in Boston. Knowing the snowstorm was imminent, I called the hotel a few days before at 617-236-2000, and explained my concerns to a service rep. I let her know the room was prepaid and I was there for a business trip... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear ParacleteLI, I appreciate the time you took to explain the series of events you experienced when trying to cancel your reservation due to winter weather. I am disappointed that our response time has been less than ideal and you've experienced such difficulty getting the matter resolved. I would so grateful if you could send me more information about your... More 

Stockholm, Sweden
1 review
5 of 5 stars Reviewed 1 week ago

Arriving at the Sheraton Boston Hotel after a long flight we were greeted with admirable efficiency and given a room with a great view, and having breakfast in the Club Lounge is special treat -- Memsura Zilic makes it feel like coming home to mom's! She creates such a warm and welcoming atmosphere and the brightness of her smile is... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear a n, Thanks for taking the time to share your review. Your feedback and positive comments are just what the Sheraton Boston team strives for each time we welcome a guest into the hotel. Memsura is a standout team member and makes every effort to ensure guests in our Club Lounge experience Sheraton service at its finest. I look... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Boston Sheraton after planning a last minute trip to see the Patriots Championship Parade! From the moment we checked in the staff was so geneorus and helpful. We were given a gorgeous corner room on the 29th floor! The views were incredible. We could see from Fenway to Faneuil Hall. The staff at the hotel were... More 

Was this review helpful? Yes 1
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Melanie M, Thank you for sharing such a positive review of your recent stay at the Sheraton Boston Hotel. What an exciting time to visit Boston and I'm certain you enjoyed the Patriots Parade despite the chilly temperatures that day! I am so pleased that you enjoyed the service you received while staying with us. Wendy is an exceptional... More 

Berlin, Germany
Top Contributor
58 reviews 58 reviews
51 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed in Boston for three days during a big snow storm. The Sheraton was really a safe heaven. The staff was extremely friendly and helpful, particularly in the club lounge. They made us feel at home and it did not feel at all like in a large hotel. I would definitely book again a room at the club level.... More 

Was this review helpful? Yes 1
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Batta83, Thanks for your recent visit to the Sheraton Boston Hotel and for taking the time to share your positive review! This winter's weather certainly has been challenging for visitors and residents of the city of Boston and I am happy to hear that you enjoyed your stay with us. Many guests have also enjoyed the hotel's location with... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Club lounge was amazing. Breakfast was good, service great! .. Memsura Zilic made my son feel special & at home.... Definitely will stay here again!! The club lounge made a big difference in our stay as we did not have to go far to eat or for my son to make friends!!

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Ruthanne C, Thanks for taking the time to share your review of the Sheraton Boston Hotel. I am so happy to hear that Memsura made you and your son's stay so memorable. She strives to deliver exceptional service to guests in the Club Lounge and I am certain your comments will be rewarding for her to hear. Thank you... More 

Berlin, Germany
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Sheraton Boston is in the heart of the city, within a few blocks from the Public Gardens and Newbury Street. It's located within the Prudential Center building complex and has indoor access to the the Hynes Convention Center and a mall. The rooms are nice, the views can be breathtaking. The Starbucks in the lobby is also appreciated by... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear KayOnTheRoad, Thank you for your kind words regarding the Sheraton Boston Hotel. I am so happy to hear that you enjoyed the hotel's superb location in the heart of Boston's Back Bay neighborhood. Like you, many guests enjoy being able to easily get to Boston's best sightseeing areas such as the Public Garden and Newbury Street's famous shopping and... More 

Stockholm
Senior Contributor
49 reviews 49 reviews
48 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Sheraton Boston is a very "safe option" for good-size rooms, great service, a good location in Boston's Back Bay, and nice views from its two high towers. Still, I think the hotel and the rooms totally lack character, and the hotel feels very much like what it is: a huge conference hotel (it's joined with the Hynes Convention Center).... More 

Was this review helpful? Yes 2
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear roamingmatt, Thank you for taking the time to share your review of the Sheraton Boston. While I am pleased to hear that you enjoyed your room, its view, and the service you received while staying with us, I would greatly appreciate more feedback from you. When you have a moment, please reply to me directly at GMAngelaVento@sheraton.com with the... More 

Jersey, United Kingdom
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Probably one of the best hotels I've ever stayed in. The staff are always really friendly, our room was spotless on arrival, we were the ones who messed it up! The cleaners always did a great job, the food in the restaurant was tasty, and the facilities are great. I loved both the shopping malls attached, really convenient. The only... More 

Was this review helpful? Yes
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear MyNamesTom, Thank you for your great review. I am so happy that you enjoyed your recent stay at the Sheraton Boston Hotel. I look forward to sharing your feedback with our Housekeeping team who strive to deliver flawless rooms to each guest upon check-in and throughout the course of their stay. They will be happy to hear that their... More 

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Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#11 Green Hotel in Boston
#30 Luxury Hotel in Boston
#39 Business Hotel in Boston
#52 Family Hotel in Boston
#52 Romantic Hotel in Boston

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