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Sheraton Boston Hotel

#48 of 82 Hotels in Boston
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39 Dalton Street, Prudential Center, Boston, MA 02199
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Sheraton Boston Hotel
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837 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Level Contributor
105 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed at this hotel for 5 nights on a business trip. Positive: Good location-connection to the convention center on the third floor; connected to shopping; short walking distance to many good restaurants; airport shuttle bus in front of convention center; easy walk to Fenway Park; clean room; comfortable bed; good food for room service; and choice of green environment program.... More 

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Coldbrook, Canada
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here as we were in town of a Sox game. Close to Fenway Park which was nice. Rooms were excellent. We were on the 9th floor and the views were great. Would certainly stay here again. Staff at front desk made check in easy and fast and under ground parking was nice.

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Leeds
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Everything you would expect from a large hotel in this price range. Large bedroom with a comfortable bed. Clean bathroom, adequate size and good shower. Safe in the room and a Concierge Service who provided information on Boston. Valet who stored our cases after check out so we could go and do some more exploring. Room did not include breakfast... More 

Was this review helpful? Yes 1
Grand Prairie, Texas
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've stayed at this hotel for conferences multiple times. The rooms in the south tower have now been updated and have a decent working area. The bar has eight beers on tap but be careful what wines you order. Some are quite expensive. Actually everything is a bit overpriced here but that's to no surprise. I usually go into the... More 

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London
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9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great rooms clan and tidy, as you would expect from this hotel group. The check in was a little slow but concierge helpful. Has a minor incident late in the evening with an abusive guest however the hotel were quick to recover the situation and compensated with a free breakfast.

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Harveyralph, Thank you for your review! I apologize for the disturbance you encountered from another guest but am glad that our team of associates were able to offer a quick response to the issue and offer you a complimentary breakfast for being inconvenienced. The comfort and enjoyment of our guests is a priority and I am pleased that the... More 

Dubai
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Sheraton for 2.5 weeks. It was very comfortable and perfectly located (walked right out onto Boylston St and Newbury St, right next to Prudential Mall and Copley Mall), but what really made this stay great was the customer service provided by Allison. At the beginning of my stay, the maid accidentally took my gym clothes (I... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear KVADXB, Thank you for taking the time to share your review! I am so happy to hear that Allison provided a prompt and efficient response to the issue you encountered during your stay. I apologize for any inconvenience caused by the gym clothing being mistakenly removed from your room but I am happy to know that you were pleased... More 

London
Level Contributor
63 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I travelled to Boston with my wife and 2 children and spent 4 nights at the Sheraton Boston It's a big hotel with more than 1000 rooms (the largest in Boston according to our Duck Tours tour guide!). It's certainly a bustling hotel with lots of people in the lobby all day and a hive of activity especially if a... More 

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AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Londonholidayaddict, Thank you for choosing to stay at the Sheraton Boston Hotel during your recent visit to Boston. I am so glad to hear that you enjoyed your room and the hotel's convenient location allowing easy access to some of Boston's best shopping and dining. I am also glad that you were able to find time to enjoy our... More 

Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Food service was non-existent. When a conference rolls in you need to make sure you have the staff to cover people getting meals fast between sessions. It was faster to go to the mall. They used my credit card to pay another person's bill!

Was this review helpful? Yes 1
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Suzanne K, Thank you for taking the time to provide candid feedback about your recent stay at the Sheraton Boston. We strive to meet the needs of each of our guests and I apologize that your experience fell short of your expectations. I understand the need for quick meal options and while the adjacent Prudential Center offers some choices,... More 

Alfred,m
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is within walking distance from Fenway Park, and it has one of the best pools. We enjoyed a adjoining room on the 17th floor, it was plenty of room for the kids to spread out; the room sizes are good at this location. Everything is well maintained and updated. The pool has a great roof that opens on... More 

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Boston, Massachusetts
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here on Points during a recent trip to Boston. The management and staff are always accommodating. Even with last minute room change requests. Front desk staff was very bright and cheery during what I would only characterize as a "hectic" check in time. They handles themselves with the utmost professionalism even with the "hostile" guests that did not seem... More 

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