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The Inn at Longwood Medical

3.0 of 5 342 Longwood Avenue, Boston, MA 02115
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The Inn at Longwood Medical
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The Inn at Longwood Medical
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608 reviews from our community

Traveler rating
    299
    146
    86
    42
    35
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209
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166
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel room heater was broken, the parking lot stole from us - 45' and $9. the elevator had a bad noise and expired certificate. Bad stay. To add to all that the staff was rude. The guy who came up to try to fix the heater just stood over it instead of fixing it. I guess we didn't look... More

Was this review helpful? Yes
Bloomfield, Connecticut
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

the room was clean but very small the air conditioning / heat was uncontrollable it was always hot you could not cool the room down. Also the elevator seemed like it needed maintenance because it sounded like chirping birds all night long squeaking away. Lastly the restaurand was a disappointment. I had the fish and chips for dinner it came... More

Was this review helpful? Yes 2
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review

Please accept my apologies regarding your experience in our restaurant. I am truly sorry you were not pleased. Your comments have been shared with our staff. Thank you for posting a review, commenting on our cleanliness and for staying with us. Regards Brian Stiglets More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This place is not worth the money. Terrible customer service. No tv channels come in and the staff just shrug & say "what do you want me to do?" Vending machine stole the 1 dollar it eventually decided to accept. Went down to front desk & they couldn't do anything because the supervisor wasn't around. They asked if I wanted... More

Was this review helpful? Yes 1
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review

Thank you for your post and for staying with us. Your comments have been shared with our entire staff. Please accept my apologies regarding the lack of service you received. We do not want to treat our guests this way. Please give us a chance to regain your confidence by staying with us again. If you choose to do so... More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

It's a Best Western. It's $250. It's in Longwood near the Partners hospitals. That's the reason people would stay here, for the proximity to the hospital. Everything else about this hotel is straight 80's Best Western but at 5 times the price.

Was this review helpful? Yes 2
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review

Thank you for posting your review of our hotel. Yes we were once a Best Western ,but left them in November of 2012. Thank you again Brian Stiglets More

Chapel Hill, NC
Top Contributor
88 reviews 88 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is nestled in a huge medical complex and near several academic institution. It's a small older hotel, but it well kept and clean. My room was near the elevators, but I never noticed any hall or elevator noise. Both the room and bathroom were very small compared what is the norm for newer hotels. Small and very comfortable... More

Was this review helpful? Yes 1
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review

Thank you for staying with us and for taking the time to post a thorough detailed review. The staff and I are grateful for your comments. Regards Brian Stiglets More

Bermuda
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just needing to give a well deserved 'Shout Out' to Gizelle and her staff at the Inn at Longwood Medical-Boston. My husband was recuperating at the Inn for 5 months from a lengthy illness. The warmness from Gizelle and all staff gave us the strength we needed to face each new day as we were so far away from home.... More

Was this review helpful? Yes 1
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review

Hope your husband is doing well. Thank you for posting a review and for mentioning Gizelle. Glad her and the entire staff could during your stay with us. Regards Brian Stiglets More

Hamilton, Bermuda
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I went to The Inn at Longwood Medical for medical reasons. As I got there I was advised that they did not have a confirmation of payment from the Organization that was to pay for it. As I did not have the funds to pay for the time spending. I was very stress and I wasn't feel well either. Instead... More

Was this review helpful? Yes 1
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review

Thank you for taking time to post a review and for mentioning DeWanya in the review. My apologies we did not have confirmation for your payment when you arrived and that it took so long to finally clear up. Best Regards Brian Stiglets More

Senior Contributor
37 reviews 37 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Longwood Inn is a $37 cab ride from the airport (not the $21 promised by an on-line site). It is located in the heart of the Brookline Medical District and therefore great for a business trip or for a visit to Fenway Park. I was surprised at the cost - $300+) and felt that was justified when I saw... More

Was this review helpful? Yes 1
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review

Thank you for staying with us while visiting Fenway Park . The staff and I appreciate the time you took to post such a thorough review. Thank you for the many details you list in describing our hotel. Best Regards Brian Stiglets More

Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff at The Inn at Longwood Medical are extremely kind, they pay attention to every detail and really aim to give the best service in town. We had a very difficult family situation and were not able to make our scheduled trip to Boston. The staff was very empathetic with our situation and was kind enough to refund our... More

Was this review helpful? Yes 1
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review

Thank you for posting a review. We look forward to serving you again in the future. Best Regards Brian Stiglets More

Yarmouth, Maine
2 reviews
4 of 5 stars Reviewed 4 weeks ago

You don't book this hotel for the size of the room or the pool (non-existent)....you book this hotel because it is a building away from Boston Children's Hospital. Was so happy we were able to stay here (including one additional night) when we had to be in close proximity to BCH...best place to stay if you need to be in... More

Was this review helpful? Yes
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review

Thank you staying with us and thank for posting your review. The staff and I truly appreciate it. Hope your visit to the area went well. Regards Brian Stiglets More

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Additional Information about The Inn at Longwood Medical

Address: 342 Longwood Avenue, Boston, MA 02115
Phone Number:
Location: United States > Massachusetts > Boston > Fenway / Kenmore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Inn at Longwood Medical 3*
Number of rooms: 155
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Also Known As:
Best Western Plus Boston - The Inn At Longwood Medical Hotel Boston
Best Western Boston
Boston Best Western
Hotel Style:
#41 Family Hotel in Boston
#44 Romantic Hotel in Boston
#57 Business Hotel in Boston

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