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BEST WESTERN University Hotel Boston-Brighton

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1650 Commonwealth Ave, Boston, MA 02135 (Formerly BEST WESTERN University Hotel-Boston/Brighton)
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BEST WESTERN University Hotel Boston-Brighton
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392 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ontario
Top Contributor
106 reviews 106 reviews
36 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Upon check in the reception area is fine and also the breakfast area. Rooms were scattered in different buildings, tried our room keys it does not work, and after three rooms we manage to get into our room. Doors need to repaint but inside room facilities is quite ok with microwave and kitchen sink. Breakfast is fine with waffle machine,... More 

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Portland, Oregon
1 review
2 of 5 stars Reviewed 5 days ago NEW

Reservations botched for guests much of the time. Wrong room, wrong size, wrong amenities, etc. Gal at front desk in constant apologizing and negotiating mode. Overbooked hotel with a lot of improvements needed. Paint falling from ceiling. Thin walls. Decent parking and breakfast though dining area is small.

Review collected in partnership with Best Western

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Travelers are raving about these Boston hotels

1 review
1 of 5 stars Reviewed 1 week ago

Was the worst hotel I ever stayed in. The room was dirty, the couch was ripped in numerous places, the floors were sticky, and the paint was peeling on the door trims, and in the bathroom. Boston is such a great town, this place almost ruined the trip. Stuart the night deskman was so helpful, courteous, and caring. Do Not... More 

Review collected in partnership with Best Western

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Honolulu, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Best Western University Hotel was very convenient and a good value for our first trip to Boston. The transit line is about a block away and there are other amenities close to the hotel that made our stay enjoyable.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwcommave, Director of Sales at BEST WESTERN University Hotel Boston-Brighton, responded to this review

Let me take this opportunity to thank you for choosing Best Western University Hotel for your recent stay. We are proud to welcome satisfied clientele and look forward to your return in Boston. We are so glad that you were able to use the subway, located right in front of our hotel. If you have any questions about our property... More 

Baltimore, Maryland
2 reviews
1 of 5 stars Reviewed 3 weeks ago

We stayed at this Best Western near BU during our college visitation trip. It was horrible. The rooms were worn out, dirty appearing and dreary. Our room was next to a mechanicals room. The noise overnight was so loud, neither of us slept at all. When I called the front desk to remedy, they told us there was no open... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwcommave, Director of Sales at BEST WESTERN University Hotel Boston-Brighton, responded to this review

Please accept our sincere apologies for the inconvenience you may have experienced in respect to mechanical noises. At Best Western University Hotel, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by having... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel was a nice place to stay, but the employees made the trip amazing. Jenee and Chante were so helpful, caring, kind, and so willing to go the extra mile for your guests. The breakfast staff was continually stocked and welcomed you just as soon as you came through the door.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwcommave, Director of Sales at BEST WESTERN University Hotel Boston-Brighton, responded to this review

Thank you so much for letting us know about what a great stay you had and also about the associates that assisted you in everything. Jenne and Chante are exceptional associates and we are so pleased to have them working for us. We will be sure to acknowledge them with a token of appreciation. Please next time you are planning... More 

Breezewood, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is in an ideal location for taking the train/subway to both Fenway Park and downtown. It's just a short walk to the train pick/up location. The hotel is very nice outside and even nicer inside. They are very family friendly and offered directions and general information without hesitation. The complimentary breakfast was amazing.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwcommave, Director of Sales at BEST WESTERN University Hotel Boston-Brighton, responded to this review

Let me take this opportunity to thank you for choosing Best Western University Hotel for your recent stay. We are proud to welcome satisfied clientele and look forward to your return in Boston. It is a great location for the subway, right in the front of our hotel and Fenway Park. If you have any questions about our property Best... More 

Fort Lauderdale, Florida
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Pleasant, friendly staff. Helpful and patient. Clean and comfortable. Nice breakfast. Kind of far for us but definitely a nice place to stay in the Boston area. Front desk staff went out of their way to help us and our parents who are older and needed accommodations.

Was this review helpful? Yes
bwcommave, Director of Sales at BEST WESTERN University Hotel Boston-Brighton, responded to this review

Let me take this opportunity to thank you for choosing Best Western University Hotel for your recent stay. We are proud to welcome satisfied clientele and look forward to your return in Boston. If you have any questions about our property Best Western University Hotel Brighton, we invite you to call us immediately at 617-566-6260, and we will be happy... More 

Chicago, IL
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

First room - bedroom air conditioner leaked. Second room - living room air conditioner did not work. Sofa bed was terrible and needed repair and new mattress- cushions has rips in them, no excuse for that.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwcommave, Director of Sales at BEST WESTERN University Hotel Boston-Brighton, responded to this review

Please accept our sincere apologies for the inconvenience you may have experienced in respect to the air conditioners and sleep sofa. At Best Western University Hotel, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never... More 

Bangor, Maine
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2015 via mobile

Very nice room and great continental breakfast. The staff was super nice and very helpful with places to go. You can jump on the T right down the street. Would definitely stay there again when in Boston.

Was this review helpful? Yes
bwcommave, Director of Sales at BEST WESTERN University Hotel Boston-Brighton, responded to this review

Let me take this opportunity to thank you for choosing Best Western University Hotel for your recent stay. We are proud to welcome satisfied clientele and look forward to your return in Boston. If you have any questions about our property Best Western University Hotel Brighton, we invite you to call us immediately at 617-566-6260, and we will be happy... More 

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