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The Liberty Hotel

#40 of 77 Hotels in Boston
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215 Charles Street, Boston, MA 02114
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The Liberty Hotel
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The Liberty Hotel
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758 reviews from our community

Traveler rating
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    78
    29
    33
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130
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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maine
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed at the Liberty over Patriot's Day weekend. We have stayed at the hotel several times over the past year. We have had most room types including suites, regular rooms( some with a not so great view of Mass Eye and Ear),and corner rooms but we have never stayed in the old jail cell portion of the hotel. This... More 

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Columbus, Ohio
Contributor
17 reviews 17 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Take the socialness of a W & the elements of a classic hotel and you get The Liberty. My stay here was without a doubt a great one and plan on being back sooner than later. When you first walk in and go up the escalator, you'll find that the hotel lobby area is the coolest one ever. It used... More 

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Top Contributor
130 reviews 130 reviews
7 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

A very dear family friend was having his wedding here and we made our reservations as soon as we received the date. I asked for a quiet room. It was my fault and did not inquire about a room with a view, but it was not offered either. We checked in for the entire weekend and to my total dismay... More 

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Portland, Oregon
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is my second time to stay in this hotel. Each time I came, the members of the staff treat me like I am someone special - I am just a lowly visitor to this beautiful city. I truly appreciate the staff. The most wonderful thing about this hotel are its people! Thank you. The guest room is very comfortable.... More 

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BLDOR, Director of Rooms at The Liberty Hotel, responded to this review

Thank you for this stellar feedback, it's so valuable to us and we'll be sure to share with our staff, who will certainly appreciate it! Thank you for choosing The Liberty on your travels to Boston, and we look forward to welcoming you back here soon. Kind regards, Brian L. Director of Rooms More 

Leduc, Canada
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stopped here on the way back home from Eastern Canada, and were instantly impressed with the hotel. The fact that it was a former prison really peaked our interest. The inside was tastefully decorated for the Christmas season, with elements of the former prison still present. The staff was quite helpful and friendly. Even our dog enjoyed the visit... More 

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BLDOR, Director of Rooms at The Liberty Hotel, responded to this review

Thank you for this fantastic review! We can't wait to welcome you - and your pup - back to The Liberty soon. Kind regards, Brian L. Director of Rooms More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I am writing to let you know how much I appreciated the outstanding customer service that the staff of The Liberty Hotel Boston provided throughout our stay. The employees I interacted with, especially Ms. Nikki Jenner (Service Agent), Mirko Bisseta (Concierge) and Ms. Stephanie Hardy (Service Agent) were genuinely interested in helping us meet our needs. They were always pleasant... More 

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BLDOR, Director of Rooms at The Liberty Hotel, responded to this review

Thank you for the excellent feedback regarding our friendly staff, which we will be sure to share with the associates you mentioned in your review - we really appreciate it! Kind regards, Brian L. Director of Rooms More 

San Francisco, California
Top Contributor
205 reviews 205 reviews
30 hotel reviews
160 helpful votes 160 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My husband and teen daughter were more interested in this renovated prison than I was. Frankly, the idea of a renovated prison as a hotel strikes me as bizarre. This one is placed next to a hospital on one side and a busy road on the other. The renovation is not done with the best finishes in the rooms. In... More 

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BLDOR, Director of Rooms at The Liberty Hotel, responded to this review

Thank you for writing a review regarding your recent stay! I am sorry to hear that we did not meet your expectations during your stay. I understand the need for a comfortable and quiet place to stay. We do have a vibrant lobby atmosphere with several complimentary events that have been taking place for several years. We have also been... More 

Allendale, New Jersey
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Highly recommend checking out this hotel if you are in Boston, the history behind the jail is very cool and they've redone the building to look very trendy. We stayed in one of the jail cell rooms, well I wouldn't recommend if you are a light sleeper we loved it and had a really fun time people watching from our... More 

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BLDOR, Director of Rooms at The Liberty Hotel, responded to this review

I'm glad that you enjoyed the unique/historical aspect of The Liberty; it is truly one-of-a-kind! Thank you for sharing this review with us. Kind regards, Brian L. Director of Rooms More 

New York City, New York
1 review
1 of 5 stars Reviewed 1 week ago

The so called "luxury" Liberty Hotel provided me with the worst experience in particular interacting with the front desk manager. It is supposed to be an hotel with something special - they charge for it - in particular coffee to the room, but the front desk manager acted as careless motel night concierge. When sharing my complaint and explaining my... More 

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BLDOR, Director of Rooms at The Liberty Hotel, responded to this review

I’m so sorry to hear that you did not have a positive experience, and for your interaction with the manager on duty. We share your philosophy and consistently recommend using Starwood channels for an optimal reservations experience. We also have a best rate guarantee policy honoring the lowest available rate. The Liberty is a special hotel and once again, I... More 

Boston, Massachusetts
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Liberty due to apartment renovations and I can see why it's a luxury hotel. We were greeted with two glasses of prosecco when checking in and the lobby was cool and comfortable. There were people hanging out and having a great time all throughout the lobby. What's nice is that the historic section, where all of... More 

Was this review helpful? Yes
BLDOR, Director of Rooms at The Liberty Hotel, responded to this review

Thank you so much for the recommendation, and I'm happy you enjoyed your "stay-cation" at The Liberty! Kind regards, Brian L. Director of Rooms More 

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