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InterContinental Boston

#14 of 81 Hotels in Boston
Certificate of Excellence
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510 Atlantic Avenue, Boston, MA 02210
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InterContinental Boston
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1,973 Reviews from our TripAdvisor Community

Traveler rating
    1,191
    540
    138
    57
    47
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404
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for InterContinental Boston
See the most recent reviews
Northampton, Massachusetts
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 15, 2013

Was here for business. Hotel staff was friendly, rooms were clean and comfortable. Location was within walking distance to most of what you would want to see in Boston. Faneuil Hall and the north end. Boston overall is very pricey so I personally don't feel like I get enough for the cost. Parking was valet and good for 24 hours... More 

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Chugiak, Alaska
Contributor
20 reviews 20 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 14, 2013

High quality staff makes all the difference. Desperately seeking a late breakfast with 3 little ones who slept in late we were guided to restaurant tucked behind the bar after getting lost in the hotel. Apparently, the breakfast sign was meant only for a special conference having a buffet on the second floor. Personally escorted only to find we had... More 

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Atlanta, Georgia
Contributor
11 reviews 11 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 12, 2013

I spent 3 nights at the Intercontinental Boston during our recent trip to Boston. Great location. In the middle of everything. Get shops, restaurants, attractions, sight seeing, T-station, are all within walking distance. Front desk staff were friendly, polite, courteous, and attentive. Check in was fast and efficient. Rooms are modern, comfortable, and nicely decorated. Parking at the hotel will... More 

Was this review helpful? Yes 2
Amsterdam, The Netherlands
Top Contributor
78 reviews 78 reviews
71 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed June 12, 2013

We stayed here for a business trip and we were very happy with the club room and the lounge access. The hotel is nice and quiet, the room is perhaps colourwise a bit dated but everything is nice and clean. Nice big comfy bed, little den like area with a desk, big bathroom with a bath tub, shower, sink with... More 

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New York City, New York
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 9, 2013

Check your incidentals. They tried to hit me with a three figure mini-bar bill, but I never touched the thing. And use cash at the lounge - I took a party for after-work food and drinks. Little under 400 bucks. Added a 100 dollar tip. Next statement showed they hit my card for another 100 later that evening. Big, new... More 

Was this review helpful? Yes 2
Farmington, Maine, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2013

No detail is overlooked. When you enter you are greeted by the most delicious of smells I am not sure if it is the beautiful floral arrangements or if the hotel just smells that great. The Front desk staff is efficient with your check in and very polite and helpful. The rooms are lovely, the bed was so comfortable I... More 

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Jupiter, Florida
Top Contributor
98 reviews 98 reviews
43 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed June 4, 2013

Very much a business hotel but with good public spaces on the ground floor, including a great terrace/bar overlooking the harbor. Room was nice with all essentials and plenty of space, but the check in staff and concierge staff were particularly upbeat, friendly and efficient. Will stay there again

Was this review helpful? Yes 1
Rockville Centre, New York
Contributor
20 reviews 20 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 2, 2013

Stayed this weekend for one night. Check in and check out was very smooth. It is in walking distance to the Acquarium, Children's Museum and Boston Tea Party Attraction. The room was exceptionally clean, amenities fine. Only draw back - you have to pay for water and wi-fi. The buffet breakfast was ok but could be a lot better for... More 

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Wethersfield, Connecticut
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 30, 2013

We normally stay at Nine Zero when we visit Boston, and I wish we had this time. However, we were running a race, and wanted to be near the start/finish line, so we chose this hotel. What a mistake. When we arrived, there were dirty towels in the bathroom, and it was obvious it had not been cleaned. It took... More 

Was this review helpful? Yes 2
ICBoston, Director of Rooms at InterContinental Boston, responded to this review

Dear airrmann, 

 Please accept our sincerest apologies for the service challenges you experienced during your recent stay at our hotel. We appreciate you taking the time to bring your disappointing experience to our attention and are sorry we did not respond appropriately to your complaints. The experience you have described in no way reflects the high standards of cleanliness... More 

Paso Robles, California
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 29, 2013

My husband & I stayed for 4 nights. He had a conference to attend & I was going to enjoy the sights. The hotel lobby is fresh & modern and our room was surprisingly large, well appointed & best of all, quiet. The staff at the hotel is very friendly & attentive. The concierge was helpful in answering a number... More 

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