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InterContinental Boston


InterContinental Boston
Hotel class 5 of 5
510 Atlantic Avenue, Boston, MA 02210
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Traveler Reviews

84% Recommend
4.0 of 5 stars 232 reviews
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By trip type
All (232)
[ Date ] [ Rating ]
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3 of 5 stars
ghastly007 1 contribution
NYC
Jul 8, 2009 | Trip type: Business New

I stayed at this hotel for 2 weeks on business and I do travel for a living, so believe me when I tell you there staff was rude and snotty! The front desk and concierge acted like they were the guests and that you were bothering them when ever you asked them something. In one instance I was at the... more

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5 of 5 stars
suz320 3 contributions
Chicago, IL
Jul 6, 2009 New

Stayed three nights over 4th of July weekend. The hotel was full, but we still got a great rate on hotwire. My sister and nephew met me for the weekend and we enjoyed swimming in the pool and sitting in the steam room each morning before getting on our way to walking around the city. What a great city to... more

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5 of 5 stars
capecodMass 3 contributions
mass
Jul 6, 2009 | Trip type: Couples New

We stayed here 4th of July weekend, wonderful hotel! Got a good internet, non refundable rate. Yes, bar and breakfast were a bit pricey, but that is Boston and we just enjoyed oursleves and did not worry! What a place, excellent service, beautiful room. RumBar was great, breakfast was very good. We ate at Cafe Fiore in the N End... more

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4 of 5 stars
CDandRW 8 contributions
Fredonia, NY
Jul 5, 2009 | Trip type: Couples New

No problems at check in, we were given a room on the 12th floor overlooking the city. The room was very nice, and clean. The bathroom was large, with a separate shower and tub. There is a "window" above the tub, which was frosted glass that could be open or shut. During the night if you used the restroom and... more

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4 of 5 stars
JuliaFlorida 2 contributions
Florida
Jul 5, 2009 | Trip type: Family New
1/1 found this review helpful

This hotel did not appear family friendly when booking. However, I have to say we were plesantly surprised to find the staff more then accomodating to our 4 roudy children. I think this hotel was mostly geared toward the business traveler, however we were treated with the most accomodating professionals. The concierge staff was excellent, knowlegable and willing to direct... more

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4 of 5 stars
panzergirl 1 contribution
Damascus, MD
Jun 29, 2009 | Trip type: Couples
0/1 found this review helpful

I took my husband to Boston for a surprise birthday getaway, and we truly enjoyed our stay, with a few exceptions. Pros: The "standard" room was beautiful, new, and unique, with modern decor and and a very comfy bed. We got a kick out of the shutters above the bed that opened into the bathroom. The bathroom was exquisite with... more

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4 of 5 stars
Vacationqueen84 4 contributions
Massachusetts
Jun 22, 2009 | Trip type: Couples

Pros; Spacious rooms, very cozy, beds/pillows were comfy and had a wonderful bathroom with seperate shower and tub. Lots of marble and granite. Staff were mostly friendly and helpful and the location was really great; only 10 minutes to Quincy Market and another few minutes to the North End. Cons; I wonder why they don't have 2 robes in the... more

Management response from
ICBoston, Carrie Flynn Asst. Marketing Manager

We are sorry to hear that you encountered some problems during your stay with us. It is certainly within our standards to deliver a coffee machine to the room when requested and we apologize for any inconvenience that this may have caused. We do our best to keep the breakfast buffet replenished as quickly as possible and I apologize for...

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4 of 5 stars
jpod1 2 contributions
Chicago
Jun 21, 2009 | Trip type: Couples

We stayed at the Intercontinental on a Thursday and Friday evening. We had also booked our room for a Wednesday night stay. Unfortunately due to travel circumstances we were unable to check in to the hotel until Thursday. When I had found out that we would not be checking in on time I called the hotel to inform them that... more

Management response from
ICBoston, Carrie Flynn Asst. Marketing Manager

It is wonderful to hear that even though you experienced some problems, overall you enjoyed your stay. We understand that the construction noise was bothersome during the first night of your stay. While our newly redeveloped urban location is very desirable, at times one of the challenges is the noise from the adjacent building as that project is entering its...

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3 of 5 stars
riprussell 14 contributions
Manhattan Beach, CA
Jun 15, 2009 | Trip type: Business
2/2 found this review helpful

The location is good; on the water, roughly on the site of the Boston Tea Party, and about a ten minute walk from Quincy Market. The hotel is newer, with a cavernous (echoing) lobby and bar (The RumBa) with sound levels reminscent of a train station. The rooms are modern and comfortable. There is NO in-room coffee offered. Swimming pool... more

Management response from
ICBoston, Carrie Flynn Asst. Marketing Manager

Thank you for taking the time to review our hotel. We sincerely apologize that we did not exceed your expectations and can understand your frustration with some of these extra charges. For future reference to you and other visitors, if you would like an in room coffee maker, please request one at the front desk and we will be more...

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5 of 5 stars
Acornart 18 contributions
Toronto, Ontario
Jun 14, 2009 | Trip type: Family

This was our second stay at the Intercontinental Boston. Due to some minor hitches we experienced with baggage handling during our previous stay, the management kindly upgraded us to a beautiful suite that overlooked Boston Harbour and the Children`s Museum. We were travelling with our one year old son and my parents, and a very comfortable cot was provided for... more

Management response from
ICBoston, Carrie Flynn Asst. Marketing Manager

Thank you for taking the time to share your experience with our hotel in such detail. It’s always a delight to hear from guests who obviously truly appreciated all that our hotel has to offer. Your comments about the minor glitches are also well taken as they give us an opportunity to improve upon or service. I have shared your...

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InterContinental Boston Address

510 Atlantic Avenue, Boston, MA 02210
Boston Hotels InterContinental Boston
4.0/5.0
232