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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,569 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Boston Waterfront
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NYC
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 12, 2011

The location is excellent, a stone's throw from the airport=- directly across from the best seafood shacks, Overall just a great place. A nice feeling of spaciousness pervades the whole complex. The lobby is especially appealing, bright airy , serene- with fresh coffee at the shop in the hotel lobby. The rooms are nice, clean and modern.

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for the kind comments you had for our hotel. We hope you will consider staying with us in the future. More 

Miami, Florida
Top Contributor
110 reviews 110 reviews
18 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed September 12, 2011 via mobile

Like most Westins, you have very nice decor, very zen, very clean. The price is what brought me here. The location is a bit far, so walking was a bit much. WHat we saved on the room, we ended up spending in taxis. We did enjoy the pub in the lobby and the breakfast restaurant. It was more by necessity... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post such valuable feedback. I hope we get the opportunity to host you in the future. More 

Burlington, Vermont
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 12, 2011

Not really a family hotel, although they try. There were plenty of families staying there though. Easy to get to destinations. But it is a longer walk than it looks to get to Quincy Market or Aquarium.

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for providing your feedback. While it is a pleasant walk to Faneuil Hall, we also provide complimentary shuttle service to that locattion. Perhaps you can take advantage of that feature on your next trip to Boston. More 

Charlotte, North Carolina
1 review
4 of 5 stars Reviewed September 11, 2011

This is wonderful place to stay for the most part. Away from the hectic big city by about a mile it was a great place to stay after a long day of work. Over all the staff was very helpful especially he front desk, bar staff, and 2/3 of the concierge. This is where the one big issue comes in.... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. I will share your comments with Debra's immediate Supervisor since we expect our guests to be treated in a friendly, professional manner by all hotel associates. If you would contact me directly, I would appreciate the opportunity to speak with you to receive additional feedback. We look forward to hosting... More 

Media, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed September 8, 2011

This Westin has everything I count on during a hotel stay: Clean rooms, modern, well kept furniture and nicely appointed fabrications, a workout room and pool and a great location. The beds? Deliciously comfortable. The pillows? Most excellent choices of two densities (soft or firm) for each person. There's nothing not to like about this Westin. It's gorgeous and well... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

I was delighted to read the wonderful comments you had for our hotel and we look forward to hosting you in the future. More 

PA
Top Contributor
65 reviews 65 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 7, 2011

This was a nice business hotel but the staff is like robots. No warm and fuzzy feeling here! We had 2 free nights here with our credit card points. We would not have paid the high price if we were paying. They also charge $32 per day parking and $12 per day WiFi. If you keep your car in parking... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2011 via mobile

We were celebrating my boyfriends 50th birthday and decidedto go to Boston. He grew up in Boston and wanted to show me around. We took the silver line from the airport and arrived at the hotel in no time. We arrived prior to our 3pm checkin time, but room was ready. The check in process was flawless and our Guest... More 

Was this review helpful? Yes 1
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for the wonderful comments you had for our hotel and our staff, with a special mention of Joseph. We believe the secret to our success is teamwork and we are happy to have great associates such as Joseph on our team. We hope you will consider The Westin Boston Waterfront for your next trip to Boston! More 

Montreal, Canada
Top Contributor
60 reviews 60 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 5, 2011

We spend a week in this hotel. The T (metro) is a 5 min walk so it's easy to go downtown. What about those heavenly beds? There is nothing to write your mother about... The hotel Starbuck is a good place to have your breakfast. The pool is pretty small and was very noisy. Not a place to relax. When... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing your experience with us. We look forward to hosting you in the future. More 

Washington, DC
Top Contributor
55 reviews 55 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 3, 2011

Excellent 4 diamond property right next to the convention center, great city and harbor views, well maintained, very good food.

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

We do appreciate you taking the time out of your busy day to share your comments with us. We hope you will consider staying with us in the future. More 

London
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 3, 2011

I stayed 3 nights here and found it very comfotable and beautifully clean, I was very impressed by all the staff members I had contact with. The location is not the best: a 20 minute walk into town or 10 minutes to a metro station and Boston's metro is not the greatest by any means. If you are sight seeing... More 

Was this review helpful? Yes 1
ExecutiveAssistant32, Executiv e Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for providing such valuable feedback. I will have our Engineering Team look into the feasibility of adding the BBC to our television lineup. We hope you will stay with us for a return visit in the future. More 

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#29 Luxury Hotel in Boston
#34 Business Hotel in Boston
#35 Family Hotel in Boston
#45 Romantic Hotel in Boston

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