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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,554 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Boston Waterfront
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Southern California
Top Contributor
77 reviews 77 reviews
27 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed September 18, 2011

My wife and I stayed here over a weekend in Boston. * This hotel is modern, comfortable and clean- the Westin Hotel scent is fresh and pleasing. Check-in is fast and efficient. * It is conveniently located next to the convention center. * If you can, avoid arriving during rush hour-- car traffic getting onto Summer Street can be gnarly.... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for providing your feedback. We hope you will consider staying with us in the future. More 

Hartford, Connecticut
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 15, 2011

Spent labor day weekend at the Westin Boston Waterfront hotel. The room was immaculate and the service very good. The concierge was very knowledgeable about local attractions. The hotel staff was very accommodating and provided excellent service throughout the stay. Definitely one of the best Westin properties and will definitely stay there again.

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to provide your feedback and for acknowledging our staff. We look forward to hosting you in the future. More 

Cornwall UK
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 15, 2011 via mobile

We stayed here for 3 nights. Lovely clean hotel. Porters were very helpful and plenty of staff about. Did find in a bit far out but that would not put me off staying again. Some great eateries in this area. It was a shame that there was no free Internet in the rooms. You would think now a days you... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for providing such positive feedback. We hope you will consider The Westin Boston Waterfront for your next trip to Boston. More 

Jakarta, Indonesia
Top Contributor
61 reviews 61 reviews
50 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed September 15, 2011

Stayed there while in Boston for sightseeing. The hotel opened about one year ago, so everything is modern and new. As SPG Platinum, we got upgraded to a suite, and we greatly appreciated the extra space. Small drawback: The hotel has no club lounge. Hotel staff was professional, friendly and helpful. The location is somewhat off the beaten track, next... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for the wonderful comments you had for our hotel. We look forward to hosting you in the future. More 

Londonderry, New Hampshire
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 12, 2011

Stayed in town for one night but the hotel was beautiful, nice lobby lounge, comfortable rooms and great location. View fromf our room was awesome.

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Pacifica, California
Contributor
19 reviews 19 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 12, 2011

Had a great welcome experience at the Westin. Loved the high ceilings and how open the whole lobby is. It's a really busy, happening hotel. I appreciated that there was wall to ceiling window in the room, made the room look much bigger than it was. Otherwise, it's a typical Westin room, with the usual amenities, minus the bath gel.... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

I would like to take this opportunity to thank you for providing such positive feedback and I hope you will consider staying at The Westin Boston Waterfront on your next trip to the East Coast. More 

NYC
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 12, 2011

The location is excellent, a stone's throw from the airport=- directly across from the best seafood shacks, Overall just a great place. A nice feeling of spaciousness pervades the whole complex. The lobby is especially appealing, bright airy , serene- with fresh coffee at the shop in the hotel lobby. The rooms are nice, clean and modern.

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for the kind comments you had for our hotel. We hope you will consider staying with us in the future. More 

Miami, Florida
Top Contributor
104 reviews 104 reviews
18 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed September 12, 2011 via mobile

Like most Westins, you have very nice decor, very zen, very clean. The price is what brought me here. The location is a bit far, so walking was a bit much. WHat we saved on the room, we ended up spending in taxis. We did enjoy the pub in the lobby and the breakfast restaurant. It was more by necessity... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post such valuable feedback. I hope we get the opportunity to host you in the future. More 

Burlington, Vermont
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 12, 2011

Not really a family hotel, although they try. There were plenty of families staying there though. Easy to get to destinations. But it is a longer walk than it looks to get to Quincy Market or Aquarium.

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for providing your feedback. While it is a pleasant walk to Faneuil Hall, we also provide complimentary shuttle service to that locattion. Perhaps you can take advantage of that feature on your next trip to Boston. More 

Charlotte, North Carolina
1 review
4 of 5 stars Reviewed September 11, 2011

This is wonderful place to stay for the most part. Away from the hectic big city by about a mile it was a great place to stay after a long day of work. Over all the staff was very helpful especially he front desk, bar staff, and 2/3 of the concierge. This is where the one big issue comes in.... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. I will share your comments with Debra's immediate Supervisor since we expect our guests to be treated in a friendly, professional manner by all hotel associates. If you would contact me directly, I would appreciate the opportunity to speak with you to receive additional feedback. We look forward to hosting... More 

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#29 Luxury Hotel in Boston
#29 Family Hotel in Boston
#33 Business Hotel in Boston
#43 Romantic Hotel in Boston

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