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The Westin Boston Waterfront

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425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,614 reviews from our community

Traveler rating
    583
    634
    266
    85
    46
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234
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Boston Waterfront
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed November 4, 2010

This hotel was a great place to stay, My room was spacious and very comfortable. Housekeeping service was on time and thorough each day. My favorite part is the workout room - the absolute best exercise facilities I have seen at any hotel.

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ExecutiveAssistant32, Guest Relations Manager at The Westin Boston Waterfront, responded to this review

Thank you for the wonderful comments you provided. We hope you will consider staying with us on your next trip to Boston. More 

New York, NY
Top Contributor
51 reviews 51 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed November 3, 2010

Great hotel with very acceptable amenities and facilities, but the staff is very inconsistent with their customer service. The "Service Express" is particularly atrocious at solving problems or getting your room service order correct. They have completely forgotten some simple requests. There is clearly not enough accountability with the service staff and it bleeds into the entire hotel experience.

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Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 2, 2010

We were due to spend 3 nights at the hotel (pre booked). We travelled to Boston by train from New York. The train was over 5 hours late which effectively reduced our time to explore Boston by a day. In asking if we could have another night we were immediately told this was all right and we could keep the... More 

Was this review helpful? Yes 1
Washington DC
Top Contributor
74 reviews 74 reviews
46 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed October 30, 2010

Stayed at the Westin Boston Waterfront for one night, before departing on a cruise from the nearby passenger cruise terminal, so we didn’t need much. We arrived by train, which is about a $6 taxi ride away, or about a mile, for those without baggage. The hotel lobby is impressive and elegantly simple. The room was small-ish, though nicely decorated.... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed October 27, 2010

We held a retirement luncheon in Sauciety Restaurant on Oct 26, 2010. The food was delicious and plentiful. The service orchestrated by Outlet Manager, Aleksandar Bogdanic, was phenomenal. He and his team paid every attention to detail; the entire staff under his direction was warm, friendly, and professional. Sales Managers John Sadek and Kelly Anderson were extremely accommodating in planning... More 

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ExecutiveAssistant32, Guest Relations Manager at The Westin Boston Waterfront, responded to this review

Thank you for the fantastic review and for mentioning our staff members. We are a firm believer in teamwork and we are delighted to know that our team was instrumental in helping to make your event a success. We hope you will consider us in the future. More 

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 25, 2010

The Westin is a very modern hotel with all the comforts of a 4 star hotel. Very clean and updated and amazing beds! We arrived into Boston very early in the morning and the check in staff readily accomodated us on an early checkin. We got to stay on the top floor with a nice view, not of Boston, but... More 

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ExecutiveAssistant32, Executive Assistant to David Connor, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for providing such a positive rreview. We look forward to hosting you again in the future. More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2010

I attended a conference at the Westin Waterfront hotel, and David Sarofeen was working the bar at a dinner event. He gave us fantastic service with great drink recommendations, and makes the most delicious cosmo I've ever had. Thanks for a great night David!

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ExecutiveAssistant32, Executive Assistant to David Connor, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for the kind comments you had for our associate, David Sarofeen. David has proven to be a delightful addition to our team and he works hard to provide a refreshing guest experience for all. More 

NYC
Top Contributor
116 reviews 116 reviews
70 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed October 24, 2010

I was attending the convention at the next door and this hotel was extremely convenient to the exhibition hall. The room was nice and clean but the view from my room was terrible... Also I found it a bit annoying that in the morning I checked out the cleaning crew kept knocking my door asking what time I was leaving... More 

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Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 21, 2010

Every year my fiancee and I get a hotel room at the Westin Waterfront so we don't have to drive after a work holiday party at the nearby Exchange Conference Center. 2009 was the third or fourth year we stayed there (cannot remember when they opened, but whenever that was, that is when we started going there). The beds are... More 

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Dundalk, Ireland
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 15, 2010

Stayed here for 5 days at end of September Excellent hotel quick check in room great size on the ninth floor staff very friendly and helpful .Will recomend and stay here again Bernard Dunnne Ireland.

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ExecutiveAssistant32, Guest Relations Manager at The Westin Boston Waterfront, responded to this review

Thank you for the wonderful comments you had for our hotel. We are very fortunate to be located in the up and coming Seaport District of Boston and we hope you will consider us for your next trip to Boston. More 

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