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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,568 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Boston Waterfront
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mississauga
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 4, 2011 via mobile

The Westin hotel at the waterfront is only a 15-20 minute drive from the airport. It is located in a beautiful section of the city. Just a short walk away to the many good fish restaurants on the waterfront, this hotel is located next to the boston convention centre which is so convenient for those attending conferences. Like all westin... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for the kind words you had for our hotel and for taking the time to share your experience. We hope you will consider The Westin Boston Waterfront for your next visit. More 

Toronto, Canada
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 4, 2011

The stay was fair. I have booked a Harbor view room during the booking for extra money. I only get a city view room in the lower floor. It was too late to deal with it on the check in day since we did not arrive until 10:30 at night after 10 hours of drive. Complained to the front desk... More 

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing your experience with us. I'm very sorry we could not accomodate your room type request during this visit but we do appreciate your feedback and hope you will consider The Westin Boston Waterfront in the future. More 

Toronto, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 3, 2011 via mobile

Glad to hear others had a good experience but our fridge didn't work and they told us they didn't have any to replace it and $12 to $18 night for wi-fi and $32/night for parking.

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Irvine, CA
Top Contributor
67 reviews 67 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 2, 2011

Great new hotel. Adjacent to convention center and in the new Seaport Area. New development with restaurants but will need to drive into historic North End. Tour bus stops at hotel if interested - this is a great place. I'm a Westin fan and this one doesn't disappoint.

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your review. We look forward to hosting you at The Westin Boston Waterfront during your next trip to our great city. More 

New Hampshire
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 2, 2011

This was our second stay on the waterfront. We had previously stayed at the Renaissance that is down there and the Westin didn't dissapoint. The room was spacious and located near the silver line. Excellent value as well!

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Des Moines, Iowa
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 1, 2011

The staff is HORRIBLE. From the moment we entered the hotel I was not impressed. There was confusion at the curb when returning the rental car, the front desk staff did not smile, converse, or answer our questions - only took our credit card, the door man took our bags up and dropped them at the door with his hand... More 

Was this review helpful? Yes 1
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for providing your feedback. While I was disappointed to read your comments, they will serve to ensure we improve upon our services where necessary going forward. We appreciate you taking the time to share your experience. More 

Boston, Massachusetts
Top Contributor
162 reviews 162 reviews
51 hotel reviews
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed July 30, 2011

I stayed here for business as our conference was in the same hotel and the group rate at 209/night was reasonable. However there are hidden costs. As others have mentioned $32 /night parking for hotel guests is ludicrous. Internet is another 12.99/day. There is lobby free Wifi however some smart phones can't log on (like my Blackberry) and had to... More 

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Summit, New Jersey
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 29, 2011

we stayed as a family and had the most amazing view ever. the room was nice clean and the hotel was very helpful . one of our boys got sick so they got us fresh sheet and towels in the middle of the night.

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boston
Top Contributor
52 reviews 52 reviews
46 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 29, 2011

The Westin is in Boston's up and coming Waterfront area hence you will see a lot of young professional types and a relatively lively lobby scene. The hotel is new and the lobby area is beautiful. I found the room to be disappointing though. It had an apartment complex look to it. There was a large grey metal panel cover... More 

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Concord, New Hampshire
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 29, 2011

We stayed here with two other families while we were in Boston for a Red Sox game. The hotel was very nice, classic Westin quality. There is a Starbucks right in the hotel and a short walk to a Dunkins. Nice Pool and workout room. This hotel is off the beaten path near the World Trade Center. The hotel has... More 

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
TripAdvisor is proud to partner with Expedia, Starwood, Priceline, Booking.com, Hotels.com, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your The Westin Boston Waterfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#29 Luxury Hotel in Boston
#34 Family Hotel in Boston
#34 Business Hotel in Boston
#44 Romantic Hotel in Boston

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