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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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#44 of 77 Hotels in Boston
1,481 Reviews 4 of 5 stars
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1,481 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Boston Waterfront
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Oro Valley, Arizona
Contributor
17 reviews 17 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 22, 2011

The hotel was nice, but for the price I expected a lot more. True, I was there for the Boston Marathon, so prices were probably inflated, but it was really nothing special. The lobby was probably the nicest thing in the hotel, but the room was average, although the bed was comfortable. Twice during my stay of 5 nights I... More

Was this review helpful? Yes 2
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to provide your feedback. I have shared your comments with our staff so that we can improve upon our services where necessary. We hope you will consider The Westin Boston Waterfront in the future. We would welcome the opportunity to provide a flawless stay for your next visit. More

california
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 22, 2011

Nice hotel, great pool for kids, spacious rooms and pretty close to downtown.

Was this review helpful? Yes
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

I would like to take this opportunity to thank you for the kind words you had for our hotel. We are delighted you enjoyed your stay with us and look forward to hosting you at The Westin Boston Waterfront in the future. More

Ludlow, Massachusetts
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 19, 2011

I had really high hopes for my stay at the Westin Waterfront this past weekend. I previously had stayed at the Westin in Fort Lauderdale and was blown away by the service, the location, the fabulous smell and cleanliness, the valet staff was so nice and we didn't even have a car! I actually didn't have any intention on staying... More

Was this review helpful? Yes 1
Quebec
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 18, 2011

Got a great deal on Hotwire, 2 rooms for 2 nights for 600$ (150$/night). Took the T to get around town. Because the station next door is on the silver line, you'll need to change line once or twice, depending on where you're going but it's not that bad. The room was great. There's a Starbucks in the lobby. Not... More

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ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for providing such positive feedback. We look forward to hosting you again here at The Westin Boston Waterfront. More

Tucson, AZ
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed April 14, 2011

This hotel was nearly 300/night and they charged $18 for high speed internet. The room was comfortable and clean with a high def LCD flat screen TV. Unfortunately they only provided analog cable service. After I paid for the high speed internet with better TV service, I had to ask myself , why couldn't they put in digital TV for... More

Was this review helpful? Yes
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. Your feedback is very valuable since it will make us better equipped to improve upon our services going forward. We do hope that you will consider returning to The Westin Boston Waterfront in the future. We would welcome the opportunity to provide a more enjoyable stay for your next visit. More

Diemen, The Netherlands
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 13, 2011

The hotel is a 15 minute walk from the trainstation and is situated in a business area in development, it seems. The area is still calm, but there is a Dunkin' Donuts close to the water, 2 minutes from the hotel. The hotel is in fact a business hotel with a lot of conference facilities, but it is fabulous; the... More

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Meath
Top Contributor
183 reviews 183 reviews
65 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed April 6, 2011

We took the silver line from the Airport,. It was really convenient. When we got off the Bus and walked over to the Hotel the Receptionist was so friendly and helpful. Our room was fabulous, the beds were so comfortable and what a super shower. We took the shuttle into Faneuil hall it's such a great service. The bar is... More

Was this review helpful? Yes
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for the wonderful comments you had for our hotel. We hope you will consider staying at The Westin Boston Waterfront in the future. We would welcome the opportunity to host you again. More

Seattle, Washington
1 review
5 of 5 stars Reviewed April 1, 2011

We stay every year for the Boston Seafood show at the Westin Waterfront. They take care of all of us. Maria Amore and her team have always been top notch and we can always count on our meeting rooms to be ready and exactly how we asked. Debra the concierge....is the best I have dealt with. It is really comforting... More

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Mexico City, Mexico
Top Contributor
94 reviews 94 reviews
71 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed March 27, 2011

I took my sister and niece up to Boston for a long weekend and we stayed at this hotel. We arrived at Logan about 7 pm and decided to take the silverline to the hotel. Took us a 45 minutes from arriving at ground transport to getting to the hotel. We took a taxi $15, on the return, got there... More

Was this review helpful? Yes 2
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for the wonderful comments and positive review. We look forward to hosting you in the future. More

Schertz, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed March 24, 2011

I was very impressed with the room service provided by Juvina Pires. She worked around my schedule and the room was made showroom clean and presentable.

Was this review helpful? Yes
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review

Thank you for recognizing Juvina from our wonderful Housekeeping staff. We hope you will consider The Westin Boston Waterfront for your next visit to this great city. More

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin

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