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The Westin Boston Waterfront

#35 of 82 Hotels in Boston
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425 Summer Street, Boston, MA 02210
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1 room 1 guest
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1,873 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Boston Waterfront
See the most recent reviews
San Francisco
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 10, 2012

The hotel is across from the convention center and within 20 minutes of Logan by Taxi. One can walk to the south station for easy access to the metro (and Logan). It is within easy walking distance of downtown (@ 0.5 miles). the rooms are modern, clean and quiet. Very good option if you need a hotel close to the... More 

Was this review helpful? Yes
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. I was delighted to read your comments and while I understand that you have many choices in hotels, I'm thrilled you chose The Westin Boston Waterfront. We look forward to hosting you in the future. More 

Bournemouth
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 10, 2012

An excellent hotel. All the staff were well above average and really helpful. Rooms were excellent. couldn't really fault the hotel, except the location. My fault, should have checked, but with the name 'waterfront' I made the mistake of assuming it was on the waterfront. Silly me, from now on I will google the locations of everything.

Was this review helpful? Yes
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for posting your review and for recognizing our outstanding staff. The term waterfront refers to the waterfront area of the up and coming Seaport District. We hope you will consider staying with us in the future. More 

Cardiff, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 7, 2012

The room was really clean and well kept. The furnishings of the room were really modern and the vue from the room was excellent. The location is just outside Boston city center. Access to the airport and south station is very convenient.

Was this review helpful? Yes 2
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for making The Westin Boston Waterfront your choice of hotel during your time in Boston. We appreciate your feedback and hope you will stay with us in the future. More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 6, 2012

A fabulous stay at this hotel - staff was excellent in accommodating all our needs. Staff went above and beyond to insure that our requests were handled in a timely fashion. I have never stayed at a hotel where EVERY employee was pleasant and helpful.

Was this review helpful? Yes 2
Dallas, Texas
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 6, 2012

If you need an overnight hotel with easy access to the airport, but not on the airport grounds - this is a good place. New and very clean. Pleasant staff. No problem arranging a late checkout at 2pm since out flights weren't until 6pm.

Was this review helpful? Yes 2
Richmond, Virginia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 5, 2012

The Westin Boston Waterfront did a wonderful job as the host hotel for our conference and my stay was great to boot. Staff members were friendly, helpful, and quick to offer assistance with our attendees. My room was spacious and well appointed. I travel to Boston frequently for leisure, and this was my first stay in the waterfront area. While... More 

Was this review helpful? Yes 1
Dallas, Texas
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed September 5, 2012

I stayed the Westin Boston Waterfront for a conference in August and overall the hotel was nice, but if I were staying in Boston for leisure I would probably not stay here. The location is definitely a cab ride away from the more traditional tourist areas of Boston, but there are newer restaurants near by. The room was clean and... More 

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Camas, Washington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 4, 2012

Was staying at the hotel last week, went into the Birch Bar, hungry and honestly a bit angry. Andrea changed my mood COMPLETELY!! She made sure my food was perfect, she has a friendly smile, she was pleasant and engaged me in laughter. I left there feeling so much better. For the rest of my week visit to Boston, I... More 

Was this review helpful? Yes 1
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Good afternoon, thank you for posting your review and for recognizing Andrea in our Birch Bar. I was delighted to read that she was able to turn your mood around and that the rest of your visit was perfect. We look forward to hosting you on your next trip to Boston. More 

New York
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 4, 2012

I stayed at the Westin Boston Waterfront to attend a conference at the convention center. The Westin is clean, modern, and the staff is exceptional. The hotel is conveniently attached to the convention center. There are several restaurants located by the hotel or it is a short walk (about 4 blocks) to the waterfront and restaurants. If you want to... More 

Was this review helpful? Yes 1
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for the kind comments you had for our hotel. I was delighted to learn you enjoyed your stay with us. We look forward to hosting you on your next trip to Boston. More 

Glasgow, Scotland, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 4, 2012

Hotel was lovely, big rooms, wonderful shower, great location. The only thing that spoiled my stay here was the screeching of unsupervised children and young adults who were running wild around the hotel and having parties outside my fellow travellers hotel room door (in the corridor) The queues for the lifts were completely outrageous and had to wait at least... More 

Was this review helpful? Yes 1
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Good afternoon, thank you for taking the time to post your review. I'm sorry we did not meet your expectations. We did have some challenges with a young adult convention in house during this time but if given the opportunity, we would love to welcome you back and provide a more enjoyable experience for your next visit. More 

Hotel Review Summarization

What travelers say

  • Convention center(43)
  • Very nice(33)
  • Silver line(20)
  • World trade(11)
  • Short walk(10)
  • Irish pub(10)
  • Would definitely stay(3)
  • Front desk staff(3)
  • Great Hotel(3)
  • Downtown area(3)
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