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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,516 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Boston Waterfront
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New York City, New York
Top Contributor
120 reviews 120 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

For just about $400 s night, I think we have the right to expect that the furniture in the guest room would be uniformly in decent shape. Not so, at least in my room. The desk chair's covering was completely worn out, with the pleather shredded. It looked like it had spent a few years in a really cheap motel.... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay with us at The Westin Boston Waterfront. I sincerely apologize for the experience you had, and as you mentioned, we have connected offline to discuss further. More

Irvine, California, USA
Senior Contributor
49 reviews 49 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I was disappointed with the property for a number of reasons: Resturants on property are not very good. Food is not tasty and its over priced. There is a starbucks so you are all set for your morning caffiene! You are better off going somewhere else for meals. The rooms are average and felt like I was at a lower... More

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your experience regarding your recent stay. While I'm delighted to hear you found the staff to be accommodating and helpful, I apologize you didn't enjoy your meals or room. I'd welcome the opportunity to speak with you further and can be reached at michael.jorgensen@westin.com. More

Austin, Texas
Top Contributor
53 reviews 53 reviews
39 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was very clean and modern. Staff was exceptionally friendly and attentive. Event food was great. In walking distance to the water front where there is a variety of restaurants. Has great in-house Starbucks. Great internet service. Would definitely stay here again!

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your comments regarding your stay with us at The Westin Boston Waterfront. I'm delighted you had a fantastic stay and found the staff to be friendly and accommodating. We hope to have the opportunity to welcome you back again soon! More

Newcastle upon Tyne, England
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for four nights. The room initially allocated to us smelled of cigarette smoke; this shouldn't have happened in a no-smoking hotel but we were quickly moved to another room, spotlessly clean, spacious and with an extremely comfortable bed; coffee making machine was a nice touch. Other reviewers have commented on the hotel being rather... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for writing a review following your recent stay. We're delighted you enjoyed the hotel and amenities, as well as the local area. Pam Logue is a fantastic member of staff and I'm glad she was able to share her love and knowledge of Boston so you could enjoy the city like a local! Once again, thank... More

London, Ontario
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great 2 night stay at the Westin Boston Waterfront. Our room was bright and clean and gave us a terrific view of the city. Concierge Sheb was a big help with our walking adventure...and we walked everywhere! Unfortunately the hot tub was down for repairs during our stay. This was disappointing. We were informed that another hotel's... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your comments about your recent stay at the Westin Boston Waterfront. I am very happy that you had a chance to stay with us and delighted to hear you enjoyed the experience and had the opportunity to explore our wonderful city! We believe we have some of the best staff in Boston, and that the service that... More

Skokie, Illinois
Top Contributor
144 reviews 144 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location. Near Logan and close enough to many places in town. Lots of minor problems. Breakfast buffet food was not hot. Internet connection was terrible. No strength and never held the signal. Called tech support and got no place. No help from front desk. Desk chair was in bad shape. Pretty on the outside, nice lobby, but little problems... More

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to write a review following your recent stay at The Westin Boston Waterfront. I am disappointed to read your comments...we pride ourselves on the service we provide to guests, and I apologize your experience was less than stellar. I would welcome the opportunity to speak with your further and can be reached at michael.jorgensen@westin.com.... More

1 review
3 of 5 stars Reviewed 1 week ago

I booked a two night stay in one of their deluxe rooms for a first wedding anniversary getaway. My booking was a little last minute so I was expecting to pay more but the amount I payed seemed excessive. I figured it would be worth it considering the high overall rating the hotel received and how nice the hotel looked.... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your comments regarding your recent stay with us. I was disappointed to read about your experience, as we strive to personally connect with all of our guests. We believe it isn't just the cleanliness of a room or the amenities offered, but also the welcoming and helpful nature of our staff that makes The Westin Boston Waterfront... More

Shanghai, China
Contributor
12 reviews 12 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Westin Waterfront as part of my girlfriend's bachelorette weekend. At first, we were unsure about the location but we discovered this location actually had a lot to offer and was a great choice for what we wanted. The hotel is very close (about a 5min walk) to the subway station which includes a shuttle to and... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to write a review following your recent stay with us at The Westin Boston Waterfront. I'm delighted to hear you had such a great stay and would have to agree that we are in a burgeoning neighborhood in Boston with many wonderful restaurants and attractions within walking distance. I truly appreciate your recognizing our... More

Chepstow, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We spent three nights at this hotel at the start of our fly-drive tour around New England, The hotel was modern, clean and efficient but turned out to be a disappointment. It was some distance from Boston city centre – a good 20 to 30-minute walk away - with no nearby cafes, restaurants, shops, etc., apart from the on-site facilities.... More

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to post a review following your recent stay. I'm happy to hear you found the property to be clean and modern, but am disappointed your overall experience was not up to par. I do agree that our hotel is convenient and attractive for business people and conference attendees, as we are connected... More

Sarasota, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Had read great reviews but was disappointed expected a lot more for what I paid. The room was comfortable, there was nothing fancy about the mattress. It was like any other mattress. Stayed for 5 nights and the first 3 nights was woken up by the phone's message blinking light. The hotel leaves a message every night between 11pm &... More

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your honest comments regarding your recent stay at The Westin Boston Waterfront. I'm sorry to hear your experience was not what you expected. In regards to the messages for guests regarding the Run Concierge program, we do that as opposed to distributing flyers because it is more economically friendly, but perhaps there is a better... More

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin

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