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All 77 Boston hotels

The Westin Boston Waterfront

4.0 of 5 Hotel   |   425 Summer Street, Boston, MA 02210 (South Boston)
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Ranked #43 of 77 hotels in Boston
A recent review
4 of 5 stars reviewed 2 weeks ago
John S Baltimore, Maryland
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1,453 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Boston Waterfront
See the most recent reviews
Baltimore, Maryland
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our stay at the Westin Waterfront was great! Located in South Boston in the Seaport area, it was convenient to get to and to get around from. The concierge was very helpful in setting us up with fun activities to make the most of our one day visit. Having a Starbucks was a plus, as was the Natural Rain shower... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for posting a review following your stay at The Westin Boston Waterfront. I'm delighted to hear you our concierge was helpful in planning so many activities for you to enjoy during your short visit and hope we have the opportunity to welcome you back soon! More

Rochester, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our (first) experience here was excellent, incl. their convenient location, w/24-7 cab service. Jeff (2 wks. new) and Matt made check in quick and friendly. When I mentioned my wife & I were celebrating a notable anniversary, they upgraded us from 'traditional' to 'Commodore' suite, NO charge. And it was as advertised: expansive, clean, very good air quality, bed(ding), and... More

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for taking the time to write a review following your recent stay with us. Congratulations to you and your wife on celebrating a notable anniversary, I'm delighted you had such an enjoyable trip. I especially would like to thank you for your comments regarding the service provided to you by our staff. The team is truly... More

Rochester, New York
Top Contributor
70 reviews 70 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Great location but we requested a roll away bed and we saw it around the corner from our room and hours later it never got delivered. We got it ourselves and no one even checked. The second day of our stay, we left our room at 8:40 am returned at 1:00 then left again at 2:00. Our room never got... More

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I apologize for the service you received during your stay, and would welcome the opportunity to speak with you further. I can be reached at michael.jorgensen@westin.com and look forward to hearing from you. More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arriving back from our cruise Boston/Bermuda. It was nice to arrive at the The Westin Boston Waterfront hotel, from the moment we arrived August 8th till we left August 10th everything was great. The check in went great, a great big thank you to Harkeem Steed, Front Desk Supervisor who was very pleasant, kind, patient and checked us in with... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your wonderful review of The Westin Boston Waterfront following your most recent stay. I'd also like to thank you for your continued business. I'm delighted to hear you enjoyed the remainder of your vacation after your cruise, and will be certain to share your comments with Harkeem and our Director of Front Office. We believe... More

Aberdeen, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Arrived from the airport to be greeted by very friendly and efficient staff. Check in swift and easy and first impressions good. Room on the 11th floor, nice and a view over the business district not exactly scenic, small grumble number 1. The room very tidy, although you can tell its a room set up for a business traveller, plastic... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to write a review following your recent stay at The Westin Boston Waterfront. We appreciate your business, and are glad you had the opportunity to vacation in our wonderful city! I'm happy to hear your check-in experience was easy, although I do apologize that the coffee cups were not stocked in your... More

San Francisco, California, United States
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This time I had a beautiful view from the 14th floor. But at $411.00 for a Wednesday night, they should have paid me to get on their wifi. Running down to the Starbucks for free internet isn't all bad, but after a bit it got tiresome. Took full advantage of the gym and a had a great sleep in the... More

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your review of The Westin Boston Waterfront following your recent visit. I'm glad you had the opportunity to stay with us, and appreciate your continued business. I couldn't agree more about the desk chairs in the rooms - we are in the throes of replacing all of them, and hope to have that project completed... More

Short Hills, New Jersey
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived and were immediately greeted by the valet and bell hop. The front desk was packed and we moved through within 5 minutes! Our room overlooked the water and was large, bright and airy. We picked the hotel based on its location close to where my son lives. When we needed to get into the North End all we... More

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your positive review of The Westin Boston Waterfront following your recent stay. I'm delighted you chose our property while visiting Boston, and glad to hear you enjoyed your time here. Once again, thank you for your comments, and we hope to have the opportunity to welcome you back again soon! More

Mississippi
Top Contributor
118 reviews 118 reviews
35 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here on my way home from Portsmouth for one night. I was excited to stay at a Westin (based on past experiences), but it fell short of my expectations. First and foremost, the guest floor hallways were tired and sad. I know it takes a lot to renovate a hotel, but this one should invest. My chair in... More

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

I’d like to thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I’m delighted to hear you experienced the service our hotel is known for…I am, however, sorry that you did not find your stay up to par based on past experiences. You mentioned the desk chair in the guest... More

Pennslyvania
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My family joined my husband on his business trip where most of the business events were held in the Convention Center. Being literally next to the Convention Center it was very convenient for those events. However, I found it out of the way to everything else in Boston and the T (subway) did not help so you were stuck getting... More

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to review The Westin Boston Waterfront. We appreciate your review and am glad to hear you enjoyed your stay. I also want to thank you for pointing out all that we offer within the hotel, but I think it bears noting that this area continues to develop and the restaurants and attractions in the... More

Wakefield, Massachusetts
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed overnight last Saturday for a Wedding, reception being held at the Hotel. The staff was uniformly great, facilities great. As usual, beds were very comfortable. The reception was wonderful. No free wifi in hotel is outrageous. There was a menu of charges ranging from 6.99 for one one hour period, and up. After paying top shelf price for room,... More

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for taking the time to write a review following your recent stay with us. I'm delighted to hear you had such a great time, and enjoyed the wedding and reception! I'm surprised to hear the parking ticket wasn't valid when presented at check-out, and the only thing I can think of is it was valid only... More

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Boston Waterfront 4*
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#29 Luxury Hotel in Boston #30 Business Hotel in Boston #32 Family Hotel in Boston #38 Romantic Hotel in Boston
Hotel Class
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 
Number of rooms
793

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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