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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,554 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Boston Waterfront
See the most recent reviews
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really enjoyed this hotel. The lobby is huge and has plenty of places to relax, work, eat etc. The hotel is about halfway between Logan Airport and the heart of Boston. I found it was about a 30 minute walk to Beacon Hill. Taxi rides were about 10 minutes and cost around $8. The hotel rooms themsevles are nice.... More 

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I am very happy that you had the chance to stay with us, and delighted to hear you had such an enjoyable trip. I truly appreciate your comments about our location and wonderful lobby, and hope we have the... More 

Middletown
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had been given a gift certificate for a one-night stay here, and looked forward to the chance to get away from home, even though we only live 7 miles from Boston. I didn't expect they would give us a great room where it was free, but were mistaken! When checking in, (they let us check in at noon, because... More 

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to write a review following your recent stay at The Westin Boston Waterfront. I'm delighted you had the opportunity to stay with us, and thrilled we were able to exceed your expectations. I'd have to agree with you that view of the city at night is spectacular - it certainly is a... More 

London, United Kingdom
Top Contributor
105 reviews 105 reviews
55 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Westin when visiting a friend in Boston. The location is ideal as it is so close to everything which is very convenient. The rooms were very clean, well kept and modern with all the mod cons you want. The bathrooms are lovely and big and have great toiletries in them. The staff are absolutely lovely and... More 

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for choosing The Westin Boston Waterfront and taking the time to write a review following your stay. I'm delighted you had such an enjoyable trip, and especially glad to hear you found the staff to be accommodating and helpful. I'd also have to agree with you that our location is ideal in that it is close... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was here for a convention for almost a week. I experienced exemplary service the entire time including on time room service each time I ordered. The hotel has nice views of the skyline and some of the waterfront. My only complaint is that some of the furniture in the rooms desperately needs upgrading.

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to write a review following your recent stay at The Westin Boston Waterfront. I'm delighted you had the opportunity to stay with us and so happy to hear we exceeded your expectations. We pride ourselves on exemplary service and your comments only serve to validate that. We too agree that the chairs... More 

north carolina
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I came in to lots of trays of food on the floor. My room was clean. Their were two tabs for complimentary water that had no water. But I called the front desk and found out the staff was doing a tray pickup as we spoke. And the waters would be up shortly.

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to post a review of The Westin Boston Waterfront. I apologize for the issues you encountered upon arrival. We regularly refresh the floors of room service trays, although perhaps we need to review how often we are doing this. I am glad to hear you found the staff to be helpful, and... More 

New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel should be your choice only for an in-house conference. It is huge, in a not particularly scenic nor convenient part of Boston. It's a one mile walk to South Station from here, through an industrial area. Our hotel room was a king and there was just adequate space. The room was a bit tired and appeared to be... More 

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I appreciate your honest feedback and am glad you found the hotel to be convenient to the convention center and South Station. I was surprised to hear you didn't find the area to be bustling, as the neighborhood and surrounding area... More 

Santa Cruz CA
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the second time I have visited the Westin Waterfront. I attended the American College of Rheumatology Meeting during 11/14/14 through 11/19/14. The hotel has excellent rooms with comfortable beds. Some rooms are available with exercise equipement. Our room had a sophisticated treadmill. Our room was well insulated from ambient noise. The Concierge was especially helpful with restaurant recommendations.... More 

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of The Westin Boston Waterfront. I'm delighted you chose to stay with us again, and had such an enjoyable visit. I'll be certain to pass along your positive comments to our concierge and front drive teams..we pride ourselves on providing the highest level of service, so I'm appreciative of your feedback. Once again,... More 

North Attleboro, Massachusetts
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed following a conference attended by my wife. Would have preferred a hotel that was closer to town with 'walkable' destinations, but given that she wanted to park and be done with travel, this was just fine. She raved about the warm and professional staff she encountered at each step of the process. She railed about the electronic system used... More 

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I'm delighted you had the opportunity to stay with us. I truly appreciate your comments about our wonderful staff, we pride ourselves on providing the highest level of customer service so I'm glad to hear you and wife enjoyed the welcoming... More 

Cambridge, Massachusetts
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

all I can say really is that: a beautiful hotel. beautiful rooms, beautiful view from a high floor (shame the windows do not open at all), beautiful lobby, courteous staff. the location is not great unless you are using the adjacent conference centre, but not too bad either, and the name means it's quite close to the waterfront - that's... More 

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of The Westin Boston Waterfront regarding your recent stay with us. I am very happy you had the chance to stay with us and enjoy all the amenities we offer. While we aren't exactly in the city center, I think it bears noting that this area continues to develop and the restaurants and... More 

Sherman, Connecticut
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed November 16, 2014

Very nice hotel, comfortable with all the amenities. Expensive but convenient for Convention Center. It is a shame they don't offer special rates for Convention Center attendees. Parking is convenient with in and out access for hotel customers.

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay. I'm delighted we had the opportunity to welcome you and am so glad you enjoyed your stay. Once again, thank you for your review and we hope to welcome you back soon. More 

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#29 Family Hotel in Boston
#29 Luxury Hotel in Boston
#33 Business Hotel in Boston
#43 Romantic Hotel in Boston

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