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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,511 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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hants
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I recently spent two nights at the Westin Boston Waterfront at the beginning of an 18 day visit to New England. We both came away feeling as though we had had the best night's sleep of our lives in the wonderfully comfortable bed which was just exceptionally comfortable. The rest of the hotel was pretty impressive too,... More

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your kind words regarding your recent stay at The Westin Boston Waterfront. I wholeheartedly agree that the beds are heavenly and provide a restful sleep, which sounds like it was just what you needed before your long adventure! Once again, thank you for your review and we hope to have the opportunity to welcome you back in... More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here in September in a room on the 10th floor. Wasn't too bothered by a roof view at the back. Firstly a big plus are the beds, they are huge and extremely comfortable but I have to admit those bolster type pillows need to be changed. The rooms are large with plenty of room. Clearly a design fault but... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your comments regarding your recent stay at The Westin Boston Waterfront. I appreciate your honesty, as it is through feedback such as yours that we can learn and better serve our guests. I'm glad to know you enjoyed the heavenly bed, it certainly does provide a wonderful night's sleep. I do apologize for the condition... More

Atlantic City, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stated in a suite which had tons of space. Beautiful view. The furniture needs updating or some serious cleaning. The sofa was stained as were the chairs. The carpets needed a good cleaning as well. I would chose a different hotel next time.

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review following your recent stay at The Westin Boston Waterfront. I'm very sorry to hear about the condition of your room, this is not at all what our guests should experience. I'd welcome the opportunity to speak with you further and can be reached at michael.jorgensen@westin.com and look forward to hearing from you. More

Florida
Top Contributor
94 reviews 94 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is what you expect from the Westin properties. Inviting and casual yet a bit chic. Great service. Always greeted with a "how may I help you". Clean, comfy rooms with the heavenly bed. One side of the hotel offers views of downtown Boston the other side of the harbor. Adjacent to the convention center. 5 minutes to the airport.... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I'm delighted you had such a refreshing experience and we look forward to the opportunity to welcoming you back in the future. More

San Diego, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

My husband and I and a friend of mine recently stayed in your hotel and we had a great time during our stay. Upon arrival at the hotel on Thursday evening I realized that I forgot to bring the gift certificate for my hotel accommodation. However Wilson who was the Guest Service Agent at that time handled the situation in... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your review of The Westin Boston Waterfront. I'm glad to hear you had such a wonderful stay, but am especially delighted to see you found the service to be top notch. We believe it is the service our associates provide that truly differentiates us from the competition, and your comments serve to validate that. Both Wilson and... More

New York City, New York
Top Contributor
120 reviews 120 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

For just about $400 s night, I think we have the right to expect that the furniture in the guest room would be uniformly in decent shape. Not so, at least in my room. The desk chair's covering was completely worn out, with the pleather shredded. It looked like it had spent a few years in a really cheap motel.... More

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay with us at The Westin Boston Waterfront. I sincerely apologize for the experience you had, and as you mentioned, we have connected offline to discuss further. More

Irvine, California, USA
Senior Contributor
49 reviews 49 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was disappointed with the property for a number of reasons: Resturants on property are not very good. Food is not tasty and its over priced. There is a starbucks so you are all set for your morning caffiene! You are better off going somewhere else for meals. The rooms are average and felt like I was at a lower... More

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your experience regarding your recent stay. While I'm delighted to hear you found the staff to be accommodating and helpful, I apologize you didn't enjoy your meals or room. I'd welcome the opportunity to speak with you further and can be reached at michael.jorgensen@westin.com. More

Austin, Texas
Top Contributor
53 reviews 53 reviews
39 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Room was very clean and modern. Staff was exceptionally friendly and attentive. Event food was great. In walking distance to the water front where there is a variety of restaurants. Has great in-house Starbucks. Great internet service. Would definitely stay here again!

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your comments regarding your stay with us at The Westin Boston Waterfront. I'm delighted you had a fantastic stay and found the staff to be friendly and accommodating. We hope to have the opportunity to welcome you back again soon! More

Newcastle upon Tyne, England
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for four nights. The room initially allocated to us smelled of cigarette smoke; this shouldn't have happened in a no-smoking hotel but we were quickly moved to another room, spotlessly clean, spacious and with an extremely comfortable bed; coffee making machine was a nice touch. Other reviewers have commented on the hotel being rather... More

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for writing a review following your recent stay. We're delighted you enjoyed the hotel and amenities, as well as the local area. Pam Logue is a fantastic member of staff and I'm glad she was able to share her love and knowledge of Boston so you could enjoy the city like a local! Once again, thank... More

London, Ontario
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great 2 night stay at the Westin Boston Waterfront. Our room was bright and clean and gave us a terrific view of the city. Concierge Sheb was a big help with our walking adventure...and we walked everywhere! Unfortunately the hot tub was down for repairs during our stay. This was disappointing. We were informed that another hotel's... More

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your comments about your recent stay at the Westin Boston Waterfront. I am very happy that you had a chance to stay with us and delighted to hear you enjoyed the experience and had the opportunity to explore our wonderful city! We believe we have some of the best staff in Boston, and that the service that... More

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin

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