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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,554 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Markham, Canada
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Ideally located beside the Convention Center, the Westin hotel is also located within a short cab ride to the financial core of Boston. It is a typical Westin hotel with full amenities to restaurants, Starbucks and fitness center. It is a close walk to Legal Seafood and Frescos.

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Baltimore, Maryland
Contributor
15 reviews 15 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

After a disappointment in Portland ME. The Boston property restored our confidence in the Westin brand. From check-in to check out....service was top notch.Friendly doorman made us especially welcomed. In hotel food offerings very good. Convenient location. Will be our go to hotel in Boston.

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to write a review following your recent stay at The Westin Boston Waterfront. I'm delighted we had the opportunity to welcome you, and appreciate that you chose to stay with us. I'm especially happy to hear about your interactions with our staff. We pride ourselves on great service and truly believe it's... More 

Newcastle upon Tyne, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed here as two couples in December 2014 for two nights. Check in wasn't particularly friendly or welcoming, but concierge and bar staff were fine. Comfortable bed, large rooms and good pool and gym. $6 per hour for WiFi seemed steep. Handy being able to check in for flight in lobby for free.

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of The Westin Boston Waterfront. I'm disappointed to hear about your check-in experience and would welcome the opportunity to speak with you further about it. I can be reached at michael.jorgensen@westin.com and look forward to hearing from you. More 

Colorado
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here one night, and chose location because we were boarding a cruise the next day. As an SPG member, I do love the perks and our room had great DT views. The room was clean, comfy, and still felt new. The shower was great - sometimes hotels are blah, but this one had great water pressure with a nice,... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for taking the time to write a review following your stay with us at The Westin Boston Waterfront. I'm delighted you had such an enjoyable stay, and would especially like to thank you for pointing out what a wonderful location we're in...the Seaport area has been growing rapidly and we're very excited about all the shops,... More 

Salem, Oregon, United States
Top Contributor
54 reviews 54 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We started out across town and ended at the Westin. Had a wonderful time with great service. The room was all we expected and we could walk to the waterfront area. Lots of places to eat nearby and a nice easy walk to tourist activities as well.

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so very much for your wonderful review of The Westin Boston Waterfront following your recent stay with us. I'm delighted to hear you enjoyed all the hotel has to offer, as well as the many restaurants and attractions in the area...our neighborhood is growing rapidly and we're always happy when guests are able to explore! Thank you again... More 

NC
Top Contributor
126 reviews 126 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here to attend a business meeting and was booked by the company. It was easy to get to from Logan - just hop on the free Silver Line Bus and get off at World Trade Center station, walk upstairs and you can see it next to the Convention Center. Staff was friendly throughout. The room had all of the... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your review of The Westin Boston Waterfront following your recent stay with us. I'm delighted we had the opportunity to welcome you and you had such an enjoyable stay. I'm also glad you found the bed and amenities to be comfortable and useful...and especially happy to hear you had such wonderful interactions with the staff. Once again,... More 

Top Contributor
62 reviews 62 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

a nice hotel where the rooms are large and spacious. The showers are nice overhead ones and the beds are really comfortable. It's quiet at night and all in all a good stay. The hotel is a little too far from the centre of town so don't stay there if you are looking to experience the centre of Boston but... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for taking the time to post your review of The Westin Boston Waterfront. I'm glad you had the opportunity to stay with us, and delighted you enjoyed the visit. I also want to thank you for pointing out all that we offer within the hotel, the curry chips are favorite of many! I think it bears... More 

dublin
Top Contributor
92 reviews 92 reviews
45 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I spent 1 night in Westin after 5 nights in the Intercontinental so the difference was a shock. I booked online and got a good deal so I guess I was given the most basic bedroom. The bathroom was not perfectly clean, I had no wifi included (extra cost), the bath/shower was slippery; poor quality of towels etc Free wifi... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to write a review of your stay. I'm disappointed to hear about the issues you encountered during your visit, and would welcome the opportunity to speak with you further. I can be reached at michael.jorgensen@westin.com. More 

Tiverton, Rhode Island
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights for work, a litte away from the city but South Station within walking distance so you could get on a train or bus. I did feel safe walking back late at night by my self. The Boston Tea party Museum is across the street, did not get to visit but would love to next time.

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of the Westin Boston Waterfront. I'm delighted you chose to stay with us. The Tea Party Museum is a wonderful attraction, so hopefully you can find time to visit upon your return. Once again, thank you for your review, and I hope we have the opportunity to welcome you back in the near... More 

North Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

I recently stayed here for a conference that was held at the convention center. Location could not be beat. Staff throughout the hotel were welcoming, helpful, and courteous. As a gold SPG member, I was put in a gorgeous room overlooking the Boston skyline. View could not be beat. The room and overall hotel were impeccable. I ate at the... More 

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of The Westin Boston Waterfront. I'm delighted we had the opportunity to welcome you, and that you found our staff to be welcoming and helpful and were able to enjoy the many amenities we offer at the hotel. Thank you too, for sharing your photo of the view! Once again thank you for... More 

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#29 Family Hotel in Boston
#29 Luxury Hotel in Boston
#33 Business Hotel in Boston
#43 Romantic Hotel in Boston

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