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The Westin Boston Waterfront

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425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,608 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were in Boston on business, one night. Westin is perfect for the Airport, 10 mins by taxi. On arrival, check in was swift, no fuss. The rooms were spot on, everything you need. All important wifi was free, and fast. Overall, a great experience, when you are short on time this is exactly what you need.

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Sacramento, CA
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First of all, for any of you that fly red eyes, you can appreciate early check-in. We requested it on booking and at 12:00, Mike at the front desk said both our rooms were available. YES! Lobby at the Westin is open and spacious, modern, and updated. The Birch Bar was busy and everyone was pleasant. Our rooms on the... More 

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Osaka, Japan
Contributor
18 reviews 18 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at 14th floor. Could see the Boston Customs House clock tower. This hotel is next to convention center. The restaurant first floor name of Sauciety Restaurant was also nice. The Wi-fi environment was good in-room and also at the lobby.

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Plattsmouth, Nebraska
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Great room. Nice staff. In house food good. Wishing for shopping to be closer. The conference meeting rooms were all over. It was a challenge to find them in all the levels. Ballroom space is good and the AV worked well in the ballroom. Lunch service was very efficient.

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Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I loved my room--spacious, clean, comfy bed and quiet.The restaurants have delicious and fresh food.But management needs to pay attention to the front desk. I tried to check in at 1 and was told my room wasn't ready, but they would call my cell when it was. I waited and waited. Finally checked back at 6 and it was ready.... More 

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Boston, Massachusetts
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Westin is a nice hotel located in south Boston next to the convention center. The traffic is very minimal during the weekend so that was nice. The room was nothing special but was not bad either. The bed is very comfortable but the pillows I did not like. We got room service and the price of that was reasonable... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I am on my third night of a four night stay at the Westin Boston Waterfront, and I am disappointed in this hotel. The rooms are NOT inexpensive but you do not get what you pay for. The rooms are very outdated and not well maintained. One of the curtains in the room is not connected to the pull, so... More 

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dubai
Top Contributor
79 reviews 79 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to say the bed is super comfy and the room is large spacious and clean. The TV channels are great and breakfast was beyond delicious However the coffee making facilities in the room have no milk or sugar so u can have coffee and tea alone. Further more the shower didn't work water only came out of the... More 

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Seattle, Washington
1 review
5 of 5 stars Reviewed 1 week ago

The company I work for ended up booking this hotel as part of a convention that we were doing mid-March. There's a reason that I like booking anything Westin, and this stay was very indicative of why that is. When I had any questions or potential issues, they were cleared up instantly. We got instantaneous service with regards to anything... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so very much for the wonderful recommendation. We strive to make every guest experience exceptional and I'm so pleased to hear you found that through all your interactions during your stay. Matt is a wonderful team member and I look forward to sharing your comments with him. Once again, thank you for your review and I hope we... More 

Houston, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great hotel that caters to a lot of people on a daily basis due to its close proximity to the Convention Center. The food and service were superior, but when I arrived my room door was ajar and one of the beds had an imprint of someone's derrière where someone (staff) had taken a break. See Photo!... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your feedback with us following your recent stay at The Westin Boston Waterfront. I'm very glad to hear you found the food and service to be superior and overall had a great stay. My sincere apologies about the condition in which you found your bed...we have a multi-step process for room cleanliness... More 

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