We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Boston Waterfront

Hotel website
Hotel deals
425 Summer Street, Boston, MA 02210
Special Offer
Book Early and Save
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
What travelers say:
Convention center
(43)
Very nice
(33)
Silver line
(20)
The Westin Boston Waterfront
Professional photos View all
Browse nearby
The Westin Boston Waterfront
Write a Review

1,643 reviews from our community

Traveler rating
    596
    645
    269
    86
    47
See reviews for
237
388
107
740
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1643)
  • Mar-May only
    (379)
  • Jun-Aug only
    (539)
  • Sep-Nov only
    (509)
  • Dec-Feb only
    (216)
All months
Boston, Massachusetts
1 review
4 of 5 stars Reviewed 2 days ago NEW

Nice place, nice room. For the price they charge I wouldn't expect to pay for Internet. $15 a day for slow service. Tack on another $46 a day to park your car. I haven't checked out yet, so I'm not sure what else they hit you up for here.

Was this review helpful? Yes 1
Cambridge, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here before running the Boston Marathon. I initially showed up on April 18, the day before my reservation actually began (I guess I didn't double-check the dates, eek), but the front desk staff (Gaby) was very accommodating and had no problem changing the reservation. Most of all, I was thankful for the late check out I was given... More 

Was this review helpful? Yes
Rockford, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We were welcomed from the moment we stepped on to the property. I was there to run the marathon and they made all of us feel cared for at all times. Water bottles, hot chocolate, bananas and smoothies awaited us upon returning from the marathon. The staff were kind and supportive. I can't says enough good things! We will return.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I stay at the Boston Westin Waterfront for business. I have been staying here for 3-4 week periods for the better part of a year and am extremely impressed with the staff. They know me by name and when I've needed help, such as when I was ill last month, they have been have been very kind and helpful. I... More 

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for being such a loyal guest of The Westin Boston Waterfront and thank you for taking the time to share kind words regarding your experiences while here. Our front office and housekeeping teams work very hard to ensure a positive experience for all guests, and it's especially important for those who travel so frequently - it's our goal... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

Overall, the hotel service was great. However, I am taking the time to write this review so that I can highlight one of the bellmen - Aziz. He went above and beyond for me multiple times during my trip! Since I was there for business and had valet parked my car, Aziz happily carried boxes to my parked car. In... More 

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of The Westin Boston Waterfront following your recent stay here. I am delighted that you had an opportunity to stay with us. I truly appreciate your comments about our staff...we are very proud of all of them, and Aziz is no exception. He will be happy to hear this feedback and I'll be... More 

Norfolk, VA
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We met up with thousands of math teachers congregating for the best math professional development around. The hotel is connected to the convention center by a covered walkway. It is Very easy to get to all the sights in the North End. Don't miss Mike's PAstry. We were warmly greeted, and efficiently checked in, by Crystal... and when our tv... More 

Was this review helpful? Yes 3
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your positive review of our hotel and for recognizing our hardworking staff. We pride ourselves on providing the highest level of customer service to our guests and your comments serve to prove what a great team we have in place here at The Westin Boston Waterfront. I agree that we are in a great location... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great staff across the board, especially the lobby bar folks. Great shower head and water pressure. Quiet. Outlets everywhere, including next to bed. HVAC effective and quiet. Food fine. Wine selection okay. Did not visit workout area, so no comment on that.

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for taking the time to post a review. I'm delighted you had the opportunity to stay with us and happy to know you found the staff to be helpful and friendly. I also want to thank you for pointing out the additional outlets....we recently added outlets (with USB ports) near the beds in all of our... More 

Orange Cty, CA
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin Waterfront is wonderful. Having stayed here at least a dozen times over the past 5 years, as well as in many other hotels in Boston, I can say I never hesitate to book a room here. On our most recent stay, (Easter 2015) our visit was not only good as usual, it was even better, thanks to the... More 

Was this review helpful? Yes 4
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your enthusiastic and detailed review of The Westin Boston Waterfront, and for choosing to stay with us again and again while here in Boston. We truly appreciate your loyalty! As you mention, the Westin Experience Specialist is a new role and I'm so happy to hear you found it enhanced your stay. Matt does a... More 

Charleston, South Carolina, United States
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here several times to attend conventions & it is extremely convenient since the hotel is connected to the convention center especially during inclement weather. Rooms are very comfortable & the staff is knowledgeable about the area. There are several restaurant options with a variety of food & drinks. Good place to stay for business.

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of the Westin Boston Waterfront following your recent visit to Boston. I am delighted you had an opportunity to stay with us. I especially appreciate your comments about our knowledgeable staff and am glad you had a chance to check out the restaurants and attractions in the neighborhood. Once again, thank you for... More 

Bellingham, Massachusetts
Contributor
20 reviews 20 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I live in Massachusetts. We love to come into Boston to see a show, play, or act. We try to stay at the Westin Waterfront, when ever we can. Eugene quickly got us checked in, and our room keys. Our room was great. Comfortable, a great view, and the Heavenly bed was of course heavenly. We enjoyed... More 

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to post a review following your most recent stay. I’m delighted to hear The Westin Boston Waterfront is your hotel of choice in Boston, and want to thank you for being such a loyal guest. It sounds like a wonderful weekend getaway..dinner and a show then falling asleep in one of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

438 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (255)
Viewed
Room/suite (86)
Viewed
Hotel & grounds (40)
Viewed
Bathroom (36)
Viewed
View from room (30)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (1)
Viewed
Dining (4)
Viewed
0:57
Videos (1)
Viewed
Other (53)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (154)
Viewed
Amenities (22)
Viewed
Heavenly King Room (84)
Viewed
Jacuzzi (2)
Viewed
Pool (14)
Viewed
Restaurants and Bars (5)
Viewed
The Hotel (27)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (14)
Viewed
Bathroom (1)
Viewed
Room/suite (6)
Viewed
Dining (3)
Viewed
Business center/function rooms (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question