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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,592 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Swarthmore, Pennsylvania
1 review
5 of 5 stars NEW

Brian from security helped me out with lost and found. He and housekeeping supervisor took ownership of the crisis and resolved it quickly. Good food, night life and clean rooms. Great decor too, good times.

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Pittsburgh, Pennsylvania
Top Contributor
58 reviews 58 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the property while attending a business conference. The hotel is in a great location, it is clean, the staff is great and everything is just wonderful. It is everything one would expect from a Westin and more. I will stay here again!!!

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Rutland, Vermont, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

From check in to check out, my dad and I had a wonderful experience!!! A special thank you to the nice front desk lady that printed out our celtics tickets for us:) .... can't wait for our next visit to the westin!!!

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Arlington, Massachusetts, United States
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I've stayed here multiple times, always for a yearly science fiction convention. The rooms are always clean and the beds are comfy. since the hotel isn't actually looking out over the water the view is never all that attractive from your room but over all it's a very nice hotel. The staff is generally very helpful and the hotel restaurant... More 

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Marlton, New Jersey
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay here for a wedding we attended. I believe Steve was the room service attendants name. He was very nice and detailed. Had to go down stairs to get hairspray and he mentioned to me that I could have it delivered. Which was great so my food didn't get cold. Front desk staff were very good. Had an issue with... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to write a review regarding your recent stay at the hotel. I hope you had a wonderful time at the wedding! Your comments about our team being attentive and helpful are much appreciated and it's great to hear you were so well taken care of during your time here. Once again, thank... More 

Westport, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago

From the minute we arrived the customer service was extraordinary. Our room was spacious and immaculate with a beautiful view of the Boston Skyline. The pool was sparkling clean and relaxing. There is also a hot tub. We ate several meals at the hotel and they were all delicious. Connected to the Convention Center, this hotel offers easy access to... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is a bit of a walk from the city centre but not to far, only 10 minutes by walk. Hotel itself I very nice, clean, rooms are big and with a nice view, at least the one I stay in most of the time. Has nice poll, gym and restaurants. You'll enjoyed every second, crew is nice and helpful,... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Many thanks for your review of The Westin Boston Waterfront. It's wonderful to hear you enjoyed your stay and had time to experience the pool, Westin Workout, and restaurants. We're delighted we had the opportunity to serve you and look forward to welcoming you back again soon. More 

Gainesville
Senior Contributor
43 reviews 43 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I happened to be in Boston for a conference during a recent blizzard and the staff did an excellent job of keeping things running, all with cheerful service. Very comfortable beds and reasonable (for a conference hotel) restaurants.

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for sharing your feedback regarding your recent stay. I'm happy to hear that our staff took such good care of you during the blizzard. It's so rewarding for our staff to hear this feedback, as they've been working diligently over the past few weeks to provide exceptional service to all our guests, despite the cold and... More 

Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for over a week on a trip book-ended by nor'easters! It's a decent hotel & a good location if you've got stuff happening at the Expo next door that you want to get to. But right now really, that's that as far as this neighborhood is concerned. It's accessible enough if you want to get into the city... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

So many thanks for taking the time to share your review of the hotel. I'm delighted to hear you had a wonderful stay and found time to enjoy the some of the amenities we have to offer. I do hope we have the opportunity to welcome you back in the future, should your travels bring you to the Boston area... More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After staying a week at the Westin Boston Waterfront I definitely enjoyed the hotel, but it didn't blow me away.Obviously a hotel of this quality will have everything you expect, so for me its often the little things that make the difference between a good hotel and an amazing hotel, and there were little things that bothered me. A couple... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for sharing your review of the hotel. I'm glad to hear you had a great experience, and also appreciate your taking the time to share constructive comments, as it is through this feedback that we can only get better. I'll be certain to add the central lighting switch and power outlets by the bed to our... More 

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#29 Luxury Hotel in Boston
#31 Family Hotel in Boston
#36 Business Hotel in Boston
#44 Romantic Hotel in Boston

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