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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,569 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Frankfurt, Germany
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is huge, but rooms are very clean and cosy. Bathrooms are very clean and good equipped. The location is not very good if you are looking for shopping, dining or nightlife. The hotel is mainly used for event purposes and many companies do their meetings there.

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of The Westin Boston Waterfront. I also want to thank you for pointing out all that we offer within the hotel, but I think it bears noting that this area continues to develop and the restaurants and attractions in the Waterfront area will soon rival the Back Bay. Once again thank you for... More 

Lenox, Massachusetts
Top Contributor
64 reviews 64 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Nice hotel if you do a quick once over of it. The lobby is large with a few restaurants and stores off of it and a Starbucks. There is a lobby bar as well which reminded us of an airport bar. The hotel is modern. Our room had an exercise bike, yoga mat and a workout ball in it. We... More 

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for writing a review regarding your recent stay at The Westin Boston Waterfront. I'm delighted to hear you had an enjoyable stay, and truly appreciate your comments about how we can improve; it is through feedback like yours that we are better able to accommodate our guests and elevate our hotel. We'll certainly use your comments... More 

Elmhurst, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at this hotel back for a convention last November. The service we received from Front Desk Supervisor Harkeem Steed, and another gentleman who's name I unfortunately can't recall, was outstanding. I must compliment them on excellent customer service. We will stay there again on our next trip to Boston.

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for taking the time to post a review even months after your stay! I'm delighted you enjoyed your stay, and even happier to hear you found the service to be uncompromising. We are very proud of all the staff and the service they provide, and Harkeem is no exception. I'll be certain to share your comments... More 

annie270
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This place was fantastic. Immaculate and a great location. I stay in different hotels every 2-3 days for work and this was by far the most comfortable bed I have ever slept in. Hands down. I didn't want to leave.

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I'm delighted to hear you had such a wonderful stay and heavenly sleep! I do agree that the Heavenly bed is so comfortable, its difficult to get up! Once again, thank you for your comments and I hope we... More 

Paris, France
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I spent 3 nights at Westin waterfront for a business trip. While it's rare to find such a charmless, impersonal and tired hotel, my room was really terrible! The fabric chair was in very bad condition, dirty...in short disgusting. The other chair was in even worse condition and the room itself was very tired. However, the bed is good. This... More 

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

I'm very sorry to hear about your experience and would welcome the opportunity to speak with you further. I can be reached at michael.jorgensen@westin.com and look forward to hearing from you. More 

Bangkok, Thailand
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am in this hotel for a business meeting, and have had mixed feelings about this hotel. 1) Hotel is nice, rooms are large, staff are courteous. All in all, pretty good. 2) Had a package from Amazon shipped to the hotel, and it arrived in two pieces. They wanted to charge me a handling fee for having a package... More 

Was this review helpful? Yes 1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Many thanks for taking the time to share your review of The Westin Boston Waterfront. I'm delighted that you liked the room and facilities, and also enjoyed the convenient and environmentally friendly Make A Green Choice Program. The charge for the package is a handling fee, as the associate mentioned, and the rates are competitive with other area hotels. Once... More 

New Hampshire
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We liked our stay at the Westin on New Year's Eve. The hotel is not in the heart of the city but across Rt. 93 on the Boston Harbor side, right next to the convention center. The hotel is striving to be a green hotel and the décor reflects this. The lobby is natural looking with stone and plant walls... More 

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your review of The Westin Boston Waterfront. I'm delighted you were able to ring in the new year with us, and so happy you enjoyed the many amenities we offer. The Heavenly Bed can do that - make you want to sleep in and watch movies - the ten layers of comfort are certainly cozy... More 

Senior Contributor
24 reviews 24 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are going into Boston and it is not trade show season, stay at the Westin! You would need to cab it wherever you need to go in the winter, but the rates are super low (114 on NYE) and the place is gorgeous. has a nice indoor pool, the service is great. You have to pay for internet... More 

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for joining us and taking the time to share your experience with the TripAdvisor community. I'm thrilled to hear you rang in the new year with us, and had time to enjoy all the amenities we offer - I have to agree that the pool is a great place, to lounge or splash around! I'm especially grateful for... More 

Brighton and Hove, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is my second trip to Boston but my first to the Westin Waterfront. First impressions are not great. I arrived on Saturday evening in the middle of a snowstorm. As I struggled with my luggage, the doorman stood inside and just watched! Check in was very impersonal, the member of staff barely spoke more than the required questions to... More 

Was this review helpful? Yes 2
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

I'm very disappointed and concerned to hear about your stay, and would welcome the opportunity to speak further. I can be reached at michael.jorgensen@westin.com and look forward to hearing from you. More 

New York City, New York
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Westin Boston waterfront is a large full service hotel. Its staff is very friendly and aim to please however management should pay more attention to the day to day - I had a few major complaints on my rooms and it took a few calls to rectify. But it was finally handled professionally. Jacqueline Thimm a senior service manager was... More 

Was this review helpful? Yes
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I'm delighted you found the staff to be helpful, especially Jacqueline, and I'll be certain to pass this along to her. I am disappointed to hear about the issues with your room and would welcome the opportunity to speak further. I... More 

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#29 Luxury Hotel in Boston
#34 Family Hotel in Boston
#34 Business Hotel in Boston
#45 Romantic Hotel in Boston

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