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The Westin Boston Waterfront

4.0 of 5 425 Summer Street, Boston, MA 02210
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The Westin Boston Waterfront
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The Westin Boston Waterfront
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1,516 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I came with my 2 teenagers for a college visit for my oldest. Everything was very nice at this hotel. Seemed nicer than most Westins. But the best part of the hotel was the concierge, Debra. She was so helpful the entire time. She helped me with a smile on her face with everything from whale watching to dining reservations.... More

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Senior Contributor
32 reviews 32 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Connected to the convention center, so very convenient for attending congresses. Full facility business hotel with free wifi, fitness room, pool and a variety of restaurants. Forty minute walk from Midtown.

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Lincoln
Top Contributor
164 reviews 164 reviews
45 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for a week at the beginning of October and this review is written from the perspective of a tourist (English) as opposed to the probably usual convention/business guest, with it being next to the convention centre. Check in was very easy and at my request, reception moved me to a higher floor - 4th to 12th. If... More

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caxton, cambs
Contributor
18 reviews 18 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Me and my girlfriend stayed Here for 3 nights on a recent visit to Boston. Firstly, if you get the train to Boston, come out the station at Summer St, turn right and walk it, it's about a 10 minute walk, we halted a cab and they charged me $15! I just didn't know! On arrival our first thought were... More

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Reading, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent 3 very pleasant nights in this hotel. The lobby of the hotel is huge, and includes a Starbucks, which proved very useful for breakfast, a bar, restaurant, which we didn't try and, a pub, which we did. The food, typical pub fare, fish and chips, and bangers and mash, was excellent, and the place had a good atmosphere.... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time post a review following your recent stay at The Westin Boston Waterfront. We appreciate you chose to stay with us and are delighted to hear you had such a wonderful visit. We hope to have the opportunity to welcome you back should your travel plans bring you to the Boston area. More

hants
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I recently spent two nights at the Westin Boston Waterfront at the beginning of an 18 day visit to New England. We both came away feeling as though we had had the best night's sleep of our lives in the wonderfully comfortable bed which was just exceptionally comfortable. The rest of the hotel was pretty impressive too,... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your kind words regarding your recent stay at The Westin Boston Waterfront. I wholeheartedly agree that the beds are heavenly and provide a restful sleep, which sounds like it was just what you needed before your long adventure! Once again, thank you for your review and we hope to have the opportunity to welcome you back in... More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here in September in a room on the 10th floor. Wasn't too bothered by a roof view at the back. Firstly a big plus are the beds, they are huge and extremely comfortable but I have to admit those bolster type pillows need to be changed. The rooms are large with plenty of room. Clearly a design fault but... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your comments regarding your recent stay at The Westin Boston Waterfront. I appreciate your honesty, as it is through feedback such as yours that we can learn and better serve our guests. I'm glad to know you enjoyed the heavenly bed, it certainly does provide a wonderful night's sleep. I do apologize for the condition... More

Atlantic City, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stated in a suite which had tons of space. Beautiful view. The furniture needs updating or some serious cleaning. The sofa was stained as were the chairs. The carpets needed a good cleaning as well. I would chose a different hotel next time.

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review following your recent stay at The Westin Boston Waterfront. I'm very sorry to hear about the condition of your room, this is not at all what our guests should experience. I'd welcome the opportunity to speak with you further and can be reached at michael.jorgensen@westin.com and look forward to hearing from you. More

Florida
Top Contributor
96 reviews 96 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is what you expect from the Westin properties. Inviting and casual yet a bit chic. Great service. Always greeted with a "how may I help you". Clean, comfy rooms with the heavenly bed. One side of the hotel offers views of downtown Boston the other side of the harbor. Adjacent to the convention center. 5 minutes to the airport.... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I'm delighted you had such a refreshing experience and we look forward to the opportunity to welcoming you back in the future. More

San Diego, California
1 review
4 of 5 stars Reviewed 6 days ago NEW

My husband and I and a friend of mine recently stayed in your hotel and we had a great time during our stay. Upon arrival at the hotel on Thursday evening I realized that I forgot to bring the gift certificate for my hotel accommodation. However Wilson who was the Guest Service Agent at that time handled the situation in... More

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MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your review of The Westin Boston Waterfront. I'm glad to hear you had such a wonderful stay, but am especially delighted to see you found the service to be top notch. We believe it is the service our associates provide that truly differentiates us from the competition, and your comments serve to validate that. Both Wilson and... More

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin

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