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Loews Boston Hotel

#15 of 77 Hotels in Boston
Certificate of Excellence
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154 Berkeley Street, Boston, MA 02116 (Formerly Loews Boston Back Bay Hotel)
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Loews Boston Hotel
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Loews Boston Hotel
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779 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Loews Boston Hotel
See the most recent reviews
Kaohsiung, Taiwan
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staffs are all nice and friendly, location is not too far from shopping area, only 10-15 mins by walking. Lobby design with good atmosphere, enjoy the time sitting there with street view and free coffee and tea. Room space is nice and cozy.

Was this review helpful? Yes
JMaibach, General Manager at Loews Boston Hotel, responded to this review

Hello cat7455 and thank you for sharing your experience. I am pleased to read that you enjoyed your visit and we hope to see you on your next trip to the States. More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

An excellent hotel. All the staff were welcoming and seemed happy in their work, the smiles were genuine which was a refreshing change from so many places. An excellent room. The Grand Rooms set on the corners of the building are worth the extra for a bit more space and above all quiet. Housekeeping was spot on too. Definitely somewhere... More 

Was this review helpful? Yes
JMaibach, General Manager at Loews Boston Hotel, responded to this review

Thank you very much, KittyChumley, for the very gracious comments. We are thrilled to have earned your loyalty and look forward to welcoming you back soon. More 

Birtley, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On arrival we were shown to rooms that did not meet our expectations but after a friendly discussion with the front desk were moved the next day without fuss. This is a credit to their customer services and we were happy with the outcome. The new room was very comfortable although lacking a little in storage space. It is well... More 

Review collected in partnership with Loews Hotels and Resorts

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JMaibach, General Manager at Loews Boston Hotel, responded to this review

Greetings from Boston, Mark S, and thank you for taking the time to share your experience. Please accept my apologies for not being able to properly accommodate you upon arrival but I am pleased to read that the team was able to recover quickly. Thank you for selecting our hotel to be your ‘Boston Home’ and we look forward to... More 

Oxford
Top Contributor
57 reviews 57 reviews
38 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a birthday trip in early January. The Boston area had just been hit by 3 feet of snow but the hotels operation didn't seem to have been affected. The communal areas of the hotel were very nice, with a TV area with free tea and coffee. The bar was also quite nice but a little bit... More 

Was this review helpful? Yes 1
JMaibach, General Manager at Loews Boston Hotel, responded to this review

We are very appreciative, GLD2, for the kind comments and the suggestions on what we can do to improve the guest experience and, hopefully, earn the 5th star. Thank you very much and we hope to see you soon. More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

My husband and I celebrated our 30th wedding anniversary and stayed overnight on March 20th. When the clerk at the front desk found out that it was our anniversary she immediately upgraded our room. Within an hour of checking in, Champagne, Truffles and a lovely handwritten card were delivered to our room. Our room was beautifully decorated, pristine and spacious.... More 

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes 1
JMaibach, General Manager at Loews Boston Hotel, responded to this review

Thank you very much not only for the great review but for allowing us to be part of your very special celebration. I am thrilled to read that we have earned your loyalty as a result of our service delivery…music to my ears and the best compliment you can give us. We look forward to seeing you again soon. More 

Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Fabulous hotel, great location. Rooms are lovely beds are really comfortable , very clean. Staff are very helpful and friendly esp concierge heather. Only criticism , expensive to eat and drink here but exchange rates on the euro don't help as they're practically equal

Was this review helpful? Yes 1
JMaibach, General Manager at Loews Boston Hotel, responded to this review

Thank you Maeve S for your comments as well as the suggestion on how we can improve. We appreciate all feedback and thank you for taking the time to post a review. We look forward to welcoming you back in the future. More 

london
Contributor
17 reviews 17 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My Girlfriend and I stayed here for 8 nights during Winter Storm Juno. it was an experience in itself, however the hotel staff were great in keeping us informed of any and all disruption around the city. I can't speak highly enough of the staff, all very friendly, willing to chat and give you some local tips, as well as... More 

Was this review helpful? Yes
JMaibach, General Manager at Loews Boston Hotel, responded to this review

Yes, greyz10, Juno was some experience, wasn’t it?? And I am very proud of the team for how well they took care of our customers during very trying times for all. We stress with the team daily that our location and renovation will attract customers the first time but it is our service delivery that will earn loyalty and I... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and I travel a lot and it is not easy to exceed our expectations, but stuff at Loews Boston Hotel made sure they did ... it was one of the best hotel experiences throughout our travel experiences ... 10 out of 10 !!!

Review collected in partnership with Loews Hotels and Resorts

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JMaibach, General Manager at Loews Boston Hotel, responded to this review

That is very high praise, Viktar l…thank you very much! We hope to see you again soon. More 

Oxford
Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here on our 2nd stage of the honeymoon. The hotel upgraded our room and provided us with some wine, chocolate covered strawberries and a card which was a great personal touch. The location of the hotel is great for the shops of the prudential centre and also they are loads of bars/restaurants near by. The... More 

Was this review helpful? Yes
JMaibach, General Manager at Loews Boston Hotel, responded to this review

Congratulations Hend14 on your recent nuptials and a big THANK YOU for selecting our hotel to be part of your special occasion! We challenge the team daily to provide ‘WOW’ experiences and it sounds like they did so with you. Thank you for sharing your experience and we hope to see you again soon! More 

Philadelphia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here for a business conference. Everything was very nice including the staff. Stephanie was very helpful and gave us many options for fun things to do around the city. I would stay here again.

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes
JMaibach, General Manager at Loews Boston Hotel, responded to this review

Hello, Brian Z, and thank you for sharing your experience. I have posted your review on our communications board and personally shared them with Stephanie. We are very appreciative and hope to see you again soon. More 

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