What a trip......... firstly a BIG THANKS to BA, they very kindly sent our luggage on an all expenses paid trip to Phoenix AZ, even though we had booked for BOSTON ! In adversity you often find the best or worst in people / hotels / life, well.... following our suitcase debacle, the guys at the Back Bay certainly came... more

Spent 3 nights in the Back Bay Hotel and would highly recommend it. The service was outstanding. All employees really went out of their way to make us feel welcomed and comfortable. The rooms are well appointed with the most comfortable bed I have ever slept on. You cannot beat the location, close to great restaurants and points of interest. more

I stayed at the Back Bay Hotel for one night on a Priceline bid, and only wish I could've stayed for a week. The beautiful historic building used to be the Boston police headquarters, but inside it has been beautifully updated with modern decor. My standard room was compact in size, but so comfortable and luxurious. Both wired and wireless... more

We spent three nights in the Back Bay Hotel on a recent trip to Boston and were very impressed with every aspect of our stay. The atmosphere throughout is one of comfort, character and quality. Our room was beautiful, and there is a great Irish bar downstairs. Each staff member that we encountered was professional, welcoming and helpful: The concierge... more

Just returned from a 5 day trip to Boston. And boy were we all amazed by the city but most importantly our hotel. The hotel is in walking distance of all the main attractions. Located in an old police building which has been beautifully restored it hosts every convenience and most importantly, friendly staff. The food is great, the bar... more

The staff in this hotel really made this holiday. They were more than helpful. Nothing was too much trouble, good humoured and ready to have a laugh with us whenever we came into contact with them. Have recommended it everyone we have spoken to since our return to Ireland. Hope we get back to see them all soon. more

This was my first time visiting The Back Bay Hotel. A friend and I planned a weekend in Boston and we stayed at the BBH for the Saturday (1 night), and we were pleasantly surprised. The BBH is the former Jury's Hotel. We were told that the Jury-Doyle group split up and some properties went to the Jury's and others... more

My wife and I just spent a night at The Back Bay Hotel. We were extremely pleased with the ambiance, the rooms...loved the heated towels in the bathroom. The staff is professional, very pleasant, and truly appear to anxious to make our stay a very pleasant occasion. The hotel has all the luxury without being stuffy. I look forward to... more

Just returned from a four night break to Boston. This is not the first time we have been and not the first time in the Back Bay (formerley Jurys) The Rooms are spacious and the beds very comfortable, especially the sheets. The staff cannot do enough for you from Reception to Room Service. The concierge is so helpful and nothing... more