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Hampton Inn & Suites Boston Crosstown Center

2.5 of 5
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811 Massachusetts Avenue, Boston, MA 02118
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Hampton Inn & Suites Boston Crosstown Center
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Ranked #48 of 77 Hotels in Boston
A recent review
3 of 5 stars reviewed 2 days ago
ACLA30 New Orleans, Louisiana
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576 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Orleans, Louisiana
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The room was nice and spacious. The shuttle to and from the airport is a nice feature. They also offer a complimentary breakfast with a pretty nice assortment of items. The front desk staff was not the most friendly, but other employees in the hotel made up for that. The area is a bit sketchy. There is a CVS maybe... More 

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New Jersey
Contributor
15 reviews 15 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel is typical Hampton Inn, with clean rooms, nice breakfast. Staff was friendly enough. The issue with this hotel is that you need to walk past some somewhat sketchy neighborhoods to get to it if you are walking down Massachusetts Ave, but the big issue is that the location next to a hospital makes it extremely noisy. I would not... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Very courteous and helpful staff in all areas of our stay! Only sirens of Boston woke us at night, otherwise, quiet. The breakfast was excellent with many choices. Loved having coffee available at all hours.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We've always enjoyed staying at Hampton Inns but this one is over-the-top for excellent service. We have stayed several times recently while being treated at Dana Farber/Brigham and Women's hospitals. Every time the staff is so pleasant and welcoming and Thea Melluzzo the Manager, goes out of her way to make us feel comfortable....at a stressful time for us. We... More 

Was this review helpful? Yes 4
Southington
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

When planning a trip to Boston with our son's family (3 children 10-14) we chose this Hampton Inn because we can depend on the name. The hotel is not right in the the center of town but a short ride to area attractions such as Boston Common and the museums. There is a parking garage across from the entrance and... More 

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Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I must begin by thanking Mrs Thea Melluzzo, the Director of Sales, she single handedly took care of a unfortunate mistake made by Hilton HHonors and deftly corrected it! I made reservation through the corporate office to afford a dear friend of mine to stay at this Hampton Inn using my points as it was nearest the Brigham and Women's... More 

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Roxbury, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel 3 nights with my daughters. The Staff -- I was visiting 5 colleges and they told me which buses and trains to take, along with maps and directions. They were very helpful and I would give the staff an A+. The location -- not so good but this is why the rates are much less... More 

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Crema, Lombardia, Italy
Top Contributor
58 reviews 58 reviews
30 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I mean, this is mot a bad hotel at all, the two points are just because of a couple of points I would have changed: 1) breakfast: few kind of food, repeating many times. Sweets were not that good... 2) heating: you have 2 chances: you sleep with a 200mph wind straight to the bed (so...on you) or you can... More 

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Grand Forks, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very helpful staff, got me a mini fridge and microwave in my room, answered all my questions breakfast was better than most, but still could have been better. Hard boiled eggs impossible to peal, scrambled eggs and omelets were great but not sure exactly what I was eating. good fresh fruit and oatmeal, but yogurt selection wasn't too hot

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Winnipeg, Canada
Contributor
18 reviews 18 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hampton Inn Crosstown is conveniently located near the convention center and major tertiary hospitals. The hotel provides regular transport service for guests. Hot beverages are available 24-hours in the lobby and there is a complimentary buffet breakfast.

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