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Onyx Hotel - a Kimpton Hotel


Hotel class 4.0 of 5
155 Portland Street, Boston, MA 02114
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Reviews you can trust

83% Recommend
4.0 of 5 stars 235 reviews
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By trip type
All (235)
[ Date ] [ Rating ]
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1 of 5 stars
casualtraveler28   1 contribution
canada
Nov 7, 2009 | Trip type: Family New

Horrible customer service. Seems nice at fist look.. online. We're typically a "you catch more bees with honey" kind of family. The valet was very rude.. I chaulked it up to a language thing. Went for a nice walk to quincy market.. grabbed a small meal and 6 cans of beer for the evening. The "valet/bouncer" stoped us and said... more

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4 of 5 stars
MountainOlga   5 contributions
Midwest
Oct 18, 2009 | Trip type: Friends getaway

Loved staying at the Onyx -- the location put us walking distance to Faneuil Hall, the North End, and everywhere else we wanted to go. Thank you for the glass of wine when we checked in, the extremely friendly service, and the lovely decor. It felt like a real vacation -- exactly what we needed. My only kind of complaint... more

Management response from
OpsManager155, Operations Manager

Dear Guest, Thanks so much for taking the time to share your experiences with your fellow travelers. We are delighted that you were able to join us for our complimentary wine hour and that you found our location a perfect match for your Boston needs. Thank you also for recognizing our commitment to our Eco-Friendly practices. We can't wait to...

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5 of 5 stars
KRGreenBay   1 contribution
Green Bay, WI
Oct 12, 2009 | Trip type: Family

We arrived in Boston and dropped our luggage early at the hotel. The staff was very helpful with maps and city information. They also informed us of the 2:00 daily popsicle hour (which we never made it back for) and the 5:00 wine hour (which we always made it back for)! The rooms are small, but stylish and the hotel... more

Management response from
OpsManager155, Operations Manager

Dear Guest, Thank you for taking the time to share your impressions of our property. We are thrilled that you felt as though you received exceptional and friendly service. We agree that our location is perfect for a stroll into Boston’s' North End or an easy walk to public transportation. Come back and see us again soon.

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3 of 5 stars
SeattleJC   9 contributions
Seattle, WA
Oct 12, 2009 | Trip type: Couples

My partner and I prefer boutique hotels with a touch of trendy decor and some character -- and the Onyx fits this profile. As long as the bed is comfy, we are usually happy. This bed was fine. But I must say the room was really tiny. It was standard room i think, and we got a decent price online.... more

Management response from
OpsManager155, Operations Manager

Dear Guest, Thank you for sharing all of your feedback from your most recent stay with us. We are happy to read that our hotel fit your profile of what you were looking for in a Boston Hotel. Additionally, we appreciate all of your detailed comments in regards to your guest room and room service experience. We will use all...

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4 of 5 stars
thorpite   8 contributions
Chicago IL
Oct 5, 2009 | Trip type: Friends getaway

I stayed at this hotel for 3 nights with a friend as we traveled around Boston for a long weekend. The staff was very friendly and check in/out was easy. They were able to answer all our questions on how to get places. We didn't rent a car, so I can't say how well the valet service worked, but we... more

Management response from
OpsManager155, Operations Manager

Dear Guest, Thank you so much for your feedback from your stay with us. We are happy that you found our young and energetic staff to be helpful with directions, maps, questions, etc... Additionally thank you for sharing your thoughts about our guest rooms and your positive experience in the Ruby Room. We look forward to welcoming you back. Thanks...

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2 of 5 stars
IndieQueen819   13 contributions
Northern NJ
Sep 3, 2009 | Trip type: Friends getaway

to describe these rooms as small is an absolute understatement. The rooms were MINISCULE and crammed full of what seemed like oversized furniture. The "deluxe double room" that we stayed in was cramped for just 2 people...and there was not nearly enough drawer space for two women on a long weekend. The service wasnt awful, but it was SLOW. it... more

Management response from
OpsManager155, Operations Manager

Dear Guest, Thank you for taking the time to share your experiences with us. I am sorry to read that your stay with us did not live up to your expectations and we will use all of your feedback as a training tool going forward. On a positive note, I am glad our location was to your liking. Thank you...

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2 of 5 stars
Fred7861   4 contributions
Paris
Aug 28, 2009 | Trip type: Family

Although the rooms are clean and rather nicely decorated, beds are small (they definitely do not fit for two adults), rooms are also very small and the air conditionning system was very noisy. Only good point, personnel was kind. This would be acceptable for $80 per night, but really not for $239 (plus $20 for the breakfast and $40 for... more

Management response from
OpsManager155, Operations Manager

Dear Guest, Thank you for taking the time to post your feedback about your most recent stay with us. Although you were disapointed by your room size, I was happy to read you found our staff kind and welcoming. Addtionally, you will find that our valet rates are competitive with all local hotels and valeted lots in the area. Thank...

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4 of 5 stars
devils107   3 contributions
New Jersey
Aug 17, 2009 | Trip type: Couples

My new wife and I recently stayed at the Onyx for our 4 day honeymoon in Boston. We read a ton of reviews on this hotel before we booked the room. We stayed in a standard King room. 1. Location--absolutely perfect location if you intend to visit the North End (Boston's version of Little Italy) and the bars/restaurants located in... more

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5 of 5 stars
fergus1369   1 contribution
New Hampshire
Aug 16, 2009 | Trip type: Family

My wife and I wanted a night in Boston so we could take the kids (ages 4 and 6) to the Science Museum so through Priceline we ended up at the Onyx. And the experience was great great. We checked in mid-afternoon at popsicle time (not a typo) and the kids thought we had landed in some grown-up/child hybrid where... more

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5 of 5 stars
Sandtravel2   5 contributions
Ontario, Canada
Aug 14, 2009 | Trip type: Couples

I have just returned from a five day stay in the Onyx in Boston. I had read some of the reviews on this hotel prior to arriving and had some reservations. Therefore I thought it important to report that none of the reviews stating you could not get hair dryers or coffee makers are accurate. I contacted the hotel prior... more

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Onyx Hotel - a Kimpton Hotel Also Known As

  • Onyx Hotel Kimpton
  • Onyx Hotel
Address: 155 Portland Street, Boston, MA 02114