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All 76 Boston hotels

Onyx Hotel - a Kimpton Hotel

4.0 of 5
155 Portland Street, Boston, MA 02114 (Downtown)
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Onyx Hotel - a Kimpton Hotel
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81%
Ranked #28 of 76 hotels in Boston
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639 reviews from our community

Traveler rating
    296
    217
    73
    35
    18
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Families
91
 
Couples
228
 
Solo
43
 
Business
98
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 14, 2013

Front Desk Mgr Dava is friendly and helpful. I would give her 5 stars. The King Deluxe room is on the small side if you are staying for any length of time. For me, it was 5 nights so I was glad to be alone.The LG HD television is good; the bed and pillows very comfortable; the wing chair sort... More

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See 6 more reviews by ChiWind for Boston
OnyxGM, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
May 20, 2013

Thanks for the great review...very detailed which I like. I will be sharing this today with our operations team so we can use it as a tool to help improve the guest experience in the future. Thanks again! Joe Capalbo General Manager joe.capalbo@onyxhotel.com More

Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 8, 2013

Excellent location. Picked hotel due to attending a concert at TD Garden. Wanted something close to the venue. I just assumed it would be a place to rest my head and that is about it due to the location. The hotel far exceeded expectation. Nathan, the bartender is outstanding and completely made the stay special. He catered to every request... More

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OnyxGM, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
May 10, 2013

A review like this never gets old, I love hearing about great service! Hopefully we see you again soon! Joe Capalbo General Manager joe.capalbo@onyxhotel.com More

Fresno, California
1 review
5 of 5 stars Reviewed May 7, 2013

My wife and I recently went to Boston and spent two nights at the Onyx and two nights at the Four Seasons. While both hotels were nice we definitley prefered the Onyx. The Onyx staff was fantastic! Dava and the rest of the staff treated us so well. We felt very welcome. The locaion is great if you want to... More

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OnyxGM, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
May 10, 2013

I love your comparison of hotels, thank you for that! Thank you for the great feedback! Joe Capalbo General Manager joe.capalbo@onyxhotel.com More

Moncton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2013

I stayed at The Onyx in early March for one night for a Bruins game. This was the best hotel experiences I have ever had. The staff was welcoming even making a joke of the fact that I had accidentally listed myself as a Miss rather then Mr on my profile. they were more then happy to help with any... More

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OnyxGM, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
May 8, 2013

I love hearing about experiences like this, I am so happy that you enjoyed your stay with us! As for the Bruins jersey, it was locked up in a shrine safe and sound, so you had nothing to worry about it! Hope to see you again! Joe Capalbo General Manager joe.capalbo@onyxhotel.com More

Dallas, Texas
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 23, 2013

Onyx is conveniently located in Downtown Boston, near the north end close to the TD Garden and not far from City Hall and the Federal Courthouse. If you are coming from Logan Airport, you can easily get to the hotel from the Blue Line to Bowdoin Station with a short 5-minute walk. Boston's subway (the "T") is easy to navigate... More

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OnyxGM, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
April 24, 2013

This is great, THANK YOU for the very comprehensive review and guid to the city! I appreciate your feedback hope to see you again soon! Joe Capalbo General Manager joe.capalbo@onyxhotel.com More

Chicago
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 21, 2013

So we were in Boston to attend the marathon this year, and of course everyone was on edge after the bombing. We were unscathed, but it was very chaotic around the city as we walked all the way back to the hotel. For some reason, we were extremely relieved to see a nice law enforcement presence at the hotel (one... More

Was this review helpful? Yes 2
OnyxGM, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
April 23, 2013

Thank for your comments, it was definitely an interesting tim in the city. Our top priority is the safety and well-being of our guests and I am glad you felt secure while you were with us. Thanks for the additional feedback about the rooms, bar and location. Hope to see you again soon! Joe Capalbo General Manager joe.capalbo@onyxhotel.com More

Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

As a designer I totally loved the decor! The bed was amazingly comfortable only thing I wish is if I could have taken my dachshund but I was there on business. But if I go visit for pleasure I will totally stay here and I will take her with me. I met Rok and Aaron when I was finally able... More

Was this review helpful? Yes 1
OnyxGM, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
April 15, 2013

This is very cool, thanks for giving Alen and Roc a shout out here, they are great with our guests! We would love to have you and your dachshund next time you are here!! Thanks, Joe Capalbo General Manager joe.capalbo@onyxhotel.com More

Taunton, Massachusetts
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2013

Needed to stay in Boston for a conference. I didn't want to stay at the usual locations, so I chose this hotel. I didn't know anything about it, other than it was near the TDBank Garden. Glad I stayed. The place is modern and hip with great service. I am tough on hotels and this one met all my needs... More

Was this review helpful? Yes 1
OnyxGM, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
April 12, 2013

Glad we met your expectations, we like tough graders! Thanks for staying with us! Joe Capalbo General Manager joe.capalbo@onyxhotel.com More

Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 9, 2013

Whenever I book a Kimpton hotel I don't worry about the quality of the property and I anticipate a great experience - there are varying levels of comfort but this is the first time I've been flat out disappointed. The place is run down (furniture banged up, carpets are old and filthy - both the rooms and the common areas... More

Was this review helpful? Yes 1
OnyxGM, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
April 11, 2013

This one hurts but your feedback is appreciated. We have plans to refresh/renovate our lobby this summer and to do our guest rooms later in the year so hopefully this will address some of your concerns. Thanks again, Joe Capalbo General Manager joe.capalbo@onyxhotel.com More

Boston
2 reviews
4 of 5 stars Reviewed April 9, 2013

This hotel was a good base for exploring downtown Boston and near T stations if going further afield. The staff were very helpful and pleasant. The Ruby room area was pleasant for drinks but I felt rather small for the number of guests using the hotel. Complimentary tea and coffee am was appreciated as was the complimentary wine hour each... More

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Review collected in partnership with Easytobook.com

OnyxGM, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
April 11, 2013

Thanks for the great review! I appreciate the feedback. Joe Capalbo General Manager joe.capalbo@onyxhotel.com More

 
 
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Hotel Summarization (Beta)

What travelers say

  • North end(34)
  • Ruby room(18)
  • Very nice(16)
  • CUSTOMER SERVICE(5)
  • Government center(5)
  • Free internet(3)
  • Wine reception(3)

Additional Information about Onyx Hotel - a Kimpton Hotel

Address: 155 Portland Street, Boston, MA 02114
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Onsen Hotels in Boston
#22 Luxury Hotels in Boston
#25 Romantic Hotels in Boston
#32 Business Hotels in Boston
#36 Family Hotels in Boston
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 
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Also Known As:
Onyx Hotel Kimpton
Onyx Hotel

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