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Onyx Hotel - a Kimpton Hotel

4.0 of 5 155 Portland Street, Boston, MA 02114
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861 Reviews 4 of 5 stars
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Onyx Hotel - a Kimpton Hotel
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861 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

On our holiday, we visited Washington, New York, Cape Cod and Boston...and Boston was by FAR our favourite - and the Onyx hotel was simply the icing on the cake! The staff were friendly, welcoming, accommodating...in fact... *KIMPTON HOTELS MANAGERS, IF YOU'RE LISTENING*: These folks are BY FAR the best members of staff I have ever come across in a... More

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London
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Out of the eight hotels on our trip this was by far the best one. Everything was great - clean, modern, friendly, caring, great location - all the staff were great from the desk to the door team. Thank you for helping make our visit to Boston a memorable one.

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Edinburgh, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in the Onyx for 5 nights in August and thoroughly enjoyed the experience. All the staff made us feel welcome and valued and were happy to answer our questions. We were given good wishes for the day when we left the hotel, and welcomed back on our return by the friendly hotel porter. A very nice personal touch.... More

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Selden, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Positives- Really clean rooms , great staff , love the complimentary wine reception. In walking distant to many tourist attractions. Negatives- Noisy air conditioning. (Although we were compensated for it) Asked for a room with a view but got a view into an office building. ( Not sure if it was the hotel or expedia,com fault for that) Small room.

Was this review helpful? Yes 1
Carnelian Bay, Ca
Top Contributor
133 reviews 133 reviews
31 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel has it all, location, convenience, and the greatest staff possible, from front desk to bell desk. Stayed four nights and the staff was always friendly and accommodating. We only had one issue with a group of very noisy neighbors at night and staff spoke with them both times to tone them down. The location is about two blocks... More

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a huge fan of Kimpton hotels, and whenever possible I will try to stay in one. They always have really nice rooms, fantastic service, and a splash of personality — all at a pretty reasonable price. I've probably stayed in nearly a dozen different Kimptons, including the Hotel Marlowe just across the river in Cambridge. The Onyx Hotel has... More

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Michal P, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

Thanks for being a Kimpton Fan jellojello, we always love hearing our guests say they are fans! I am so sorry that the Onyx did not meet your expectations. We are a bit smaller than some of our sister properties, but promise you that we provide just as much care, love and amenities as all the other Kimptons out there.... More

Pittsford, New York
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great location and stopping point. Minutes from Northend and Fanueil Hall. The staff was very friendly with a good sense of humor. We dined there since it was a Friday night and the food was very good. They also had some snacks and wine tasting. I would highly recommend this hotel.

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Michal P, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

Thank you for your comments Richard K, sounds like we got you laughing for a bit! Hope your visit to Boston was everything you wanted it to be and hope to see you amongst our guests in the future. Best, Michal Penek More

montreal
Contributor
19 reviews 19 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

this hotel is excellent location close to metro walking distance to little Italy . the staff is very friendly and helpful . Room decoration is very attractive also beds are wonderful . Morning breakfast serve in the lobby. Wine is also serve from 5pm till 6pm in lobby.

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Michal P, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

Thank you so much for the 5 star review! Glad you were able to enjoy our location and everything we have to offer. Best, Michal More

Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We had a great experience at the Onyx Hotel during a recent visit to Boston. The staff are so accommodating, attentive and friendly. They go out of their way to meet every need. The hotel is exceptionally clean and tastefully decorated. The atmosphere is amazing. It is so well located to sights in the area. We would certainly recommend the... More

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Michal P, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

Thank you very much for the great review! I am so happy you had a good experience with us and that you will recommend us to others! Sincerely, Michal Penek General Manager More

Strongsville, Ohio
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Great hotel, staff extremely helpful and fast attention to anything we needed. Room was great, it was a bit small but the major issue for us was the air conditioning. There was no consistency to it, it would get very warm before it would kick back on so sleeping was frequently interrupted because of it being so warm. I thought... More

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Michal P, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

Dear Leigh Anne B, Thank you for taking the time to write about your stay with us. I am glad that overall you enjoyed the hotel, but am really sorry that the A/C unit did not work properly. We are currently in the process of going through all our rooms and looking at each unit to see if it needs... More

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Hotel Summarization (Beta)

What travelers say

  • North end(28)
  • Very nice(14)
  • Ruby room(14)
  • CUSTOMER SERVICE(3)
  • Free internet(3)

Additional Information about Onyx Hotel - a Kimpton Hotel

Address: 155 Portland Street, Boston, MA 02114
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Onyx Hotel - a Kimpton Hotel 4*
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Also Known As:
Onyx Hotel Kimpton

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Amenities

Hotel Style
#8 Spa Hotel in #10 Green Hotel in #18 Luxury Hotel in #18 Business Hotel in #23 Family Hotel in #32 Romantic Hotel in
Hotel Class
Official Description (provided by the hotel)
Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 
Number of rooms
112

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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