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Embassy Suites Boston Logan Airport

3.5 of 5 207 Porter Street, Boston, MA 02128
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Embassy Suites Boston Logan Airport
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1,292 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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minneapolis, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Rooms are clean, prices are reasonable but don't expect anything amazing from the staff. I called the front desk to correct a problem and was transferred repeatedly with no one to help me in the end. Waste of time.

Review collected in partnership with Embassy Suites Hotels

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Tulsa, Oklahoma
Top Contributor
63 reviews 63 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good hotel and value for price paid . Typically suite concept but roomy and the suite was well-maintained. Free shuttle to and from Logan is a bonus!!!! This is a great place to stay when commuting in and out of the Boston Area!

Review collected in partnership with Embassy Suites Hotels

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EmbassyGM09, General Manager at Embassy Suites Boston Logan Airport, responded to this review

I agree we are a great value with our complimentary breakfast. It is a wide variety of food and a buffet so it is quick to get what you want and be on your way. Thanks for choosing Embassy Suites Boston! Michael Frotten General Manager michael.frotten@hilton.com More 

Wolfeboro, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed overnight before our flight in the morning. The staff was attentive- brought extra towels quickly after we called. The breakfast was fantastic! So many choices and a great value. The valet had our car brushed off, warmed up, and ready for us to zip over to the airport as soon as we were downstairs. The breakfast would cost... More 

Review collected in partnership with Embassy Suites Hotels

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EmbassyGM09, General Manager at Embassy Suites Boston Logan Airport, responded to this review

Thank you for your great comments! I am so happy to hear your stay went well! Hope to see you soon. Michael Frotten General Manager michael.frotten@hilton.com More 

Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I usually stay at Logan Hilton, but I needed more then a King Bed so this was a good alternative. The only thing with having a Premium Suite and complimentary dispenser, the lid came down on my finger and cut my nail bed. I found the maid did a poor job of cleaning the room. She did not vacuum the... More 

Was this review helpful? Yes 1
EmbassyGM09, General Manager at Embassy Suites Boston Logan Airport, responded to this review

Thank you for your comments. I am surprised on the cleanliness. We typically receive very high marks for cleanliness. Sometimes we make mistakes and I assure we hold our housekeeping team to very high standards. I will pass this along to our Housekeeping Manager to remind our staff to clean every room the same. Thanks for choosing Embassy Suites Boston.... More 

O'Fallon, Missouri
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago NEW via mobile

Shuttle from the airport was nice. Very small no view, looked out onto a circle of other room windows. No Hilton Honors water or treats. Placed in an Accessible Room that was not reserved. Cold Winter and no extra blankets around! Not a good start.

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EmbassyGM09, General Manager at Embassy Suites Boston Logan Airport, responded to this review

I'm sorry for the issues you encountered. I assure we do our best to give all of our guests what they are expecting. I would like to know, if possible, if you informed anybody of the missing items or the room? I would appreciate additional feedback so I may address it with the appropriate staff to ensure it does not... More 

Westfield, Massachusetts
Top Contributor
374 reviews 374 reviews
35 hotel reviews
289 helpful votes 289 helpful votes
4 of 5 stars Reviewed 1 week ago

They tick most of the important boxes: clean, friendly, more or less reasonably priced, decent restaurant for a similar property. After a 20 hour day returning from Europe we didn't want to drive home. There are some things that could be improved, but this is a reliable branch of the Hilton family and they know what they are doing. On... More 

Was this review helpful? Yes 1
EmbassyGM09, General Manager at Embassy Suites Boston Logan Airport, responded to this review

I appreciate the feedback. We do our best to satisfy everyone's varied needs. Our team loves to serve and help guests. I to believe Embassy is a great brand and offers the best value. Hope to see you soon! The "complimentary breakfast" was adequate, but the "omelet" station was unmanned, and the pastries (donuts, danish, bagels) were supermarket generic quality... More 

Norwalk, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a delightful stay at this hotel on a weekend. My wife was looking for a hotel that had an indoor pool/hot tub at Boston because we had planned to visit the Boston Children's Museum. We chanced upon this hotel and I was very happy because I could redeem my Hilton Honors points in exchange for my stay. We... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassyGM09, General Manager at Embassy Suites Boston Logan Airport, responded to this review

I have to agree it is we are a great value especially for families. Our breakfast has all the different foods to satisfy almost everybody. The evening reception is great for light snacks if you are not feeling to hungry. If you are really hungry we have a great restaurant with a good variety. Hope to you see you soon.... More 

Concord, New Hampshire
Top Contributor
57 reviews 57 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

So, very nice staff. Very close to the airport - and the Ted. Big lobby, nice breakfast, and all that. But the rooms are far from quiet - lots of sounds from next door and the hall made this not a good night's sleep. Rooms are a bit small for this chain. Parking is valet only, and ours was nice... More 

Was this review helpful? Yes 1
EmbassyGM09, General Manager at Embassy Suites Boston Logan Airport, responded to this review

I agree we do need some sprucing up. That is something we are working on. We do pride ourselves on keeping our rooms very clean and typically receive very high marks for this. I appreciate you taking the time to post your comments! Michael Frotten General Manager michael.frotten@hilton.com More 

Not applicable
Contributor
16 reviews 16 reviews
6 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check in was smooth and efficient. We had a 2 queen bed suite which fit a family of 4. The room has a small microwave, sink, coffee maker, pullout couch, 2 tvs. If you microwave food however, there are no plates or utensils provided in the room. The complimentary breakfast includes cooked to order omlettes (options include spinach, mushroom, onion,... More 

Was this review helpful? Yes 6
EmbassyGM09, General Manager at Embassy Suites Boston Logan Airport, responded to this review

Thanks for posting your comments! Have a great day! Michael Frotten General Manager michael.frotten@hilton.com More 

Rhode Island
Contributor
12 reviews 12 reviews
9 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent an evening at the Embassy Suites because we had an early flight and we appreciated the parking benefit. Our room was great with a nice bedroom and separate sitting area. We went to the bar for a quick lite meal and a bottle of wine and were well cared for by the bartender even though it was very... More 

Was this review helpful? Yes
EmbassyGM09, General Manager at Embassy Suites Boston Logan Airport, responded to this review

I do apologize for the inconvenience upon your return. We do our best to ensure all guests are picked up in a timely manner but sometimes things can happen. Snow has made it twice as difficult to navigate the airport. The airport does not allow our shuttle vans to wait. I hope you will give us another try. Please feel... More 

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Hotel Summarization (Beta)

What travelers say

  • Free shuttle(14)
  • Very nice(13)
  • Rental car(12)
  • Short walk(10)
  • Very good(7)
  • Living room(6)
  • T station(6)
  • Breakfast buffet(4)
  • Valet parking(3)

Additional Information about Embassy Suites Boston Logan Airport

Address: 207 Porter Street, Boston, MA 02128
Phone Number:
Location: United States > Massachusetts > Boston > East Boston / Logan Airport
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Boston Logan Airport 3.5*
Number of rooms: 273
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Also Known As:
Embassy Suites Boston Logan Airport Hotel Boston
Boston Embassy Suites
Hotel Style:
#40 Business Hotel in Boston
#48 Romantic Hotel in Boston
#55 Family Hotel in Boston

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