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BEST WESTERN PLUS Roundhouse Suites

2.5 of 5
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891 Massachusetts Avenue, Boston, MA 02118
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1 room 1 adult
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BEST WESTERN PLUS Roundhouse Suites
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907 Reviews from our TripAdvisor Community

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Grand Forks, United States
5 of 5 stars Reviewed 2 days ago NEW

One of the best hotels I've ever stayed especially if you're looking for great customer service. Staff was great! The shuttle service provided was excellent and the drivers were punctual and very courteous. Front-desk staff and security were welcoming and very thoughtful. The hotel furnished a home-like atmosphere for me and my family. They were especially emphatic toward my Daughter... More 

Review collected in partnership with Best Western

Helpful?
Thank Paula C
Copenhagen, Denmark
1 review
3 of 5 stars Reviewed 6 days ago NEW

The hotel is fine, but the neighborhood is not the best. The staff is friendly, and the service is great. The rooms are huge. But it is located in an industrial area with lots of odd people hanging out in the streets.

Review collected in partnership with Best Western

Helpful?
Thank Marie F
Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear Marie F Thank you so much for the review of your stay at the Best Western. Your review helps us not only better your next stay but future guest. I all so wanted to thank you about the kind words about the staff. Best Western is working with the city of Boston to fix up the outside surrounding area.... More 

Salem, New Hampshire
2 reviews
5 of 5 stars Reviewed 1 week ago

my husband and I were guests on January 22,2016. We want to commend the associates of this hotel. They were very professional , courteous and friendly. This includes the front desk associates, breakfast servers,shuttle driver and security. We will definitely stay here again and recommend to others.

Helpful?
Thank charlotte O
Devon D, hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear charlotte O Thank you for taking the time to review your stay here at the Best Western and for the kind words about the staff. We value each and every guest and the input of the guest helps us better each and every stay so thank you for being part of the Team! Sincerely, Devon D Hottel Ambassador More 

asheville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Highly recommend for those needing an extended stay for a family member requiring medical treatment in Boston. At half the price of most other "suite" hotels it is a great value, and convenient to Brigham Hospital. Quality staff. Walk across the street to a small take out diner for great meals at a fraction of the price you'd pay in... More 

Review collected in partnership with Best Western

Helpful?
Thank Bill F
Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear Bill F Thank you so much for taking the time to review your stay. Each review helps us provide the best customer service for you and future guest. I am happy to hear that Pablo was able to help. We hope that you would be able to come back soon but to enjoy the city.Hope all is well. Sincerely... More 

Watch Hill, Rhode Island
1 review
5 of 5 stars Reviewed 2 weeks ago

Upon check-in the women at reception were extremely warm and welcoming! Very genuinely interested in making my sister and I feel welcome. The room was perfect and we appreciate the water and coffee for us. Our beds were extremely comfortable. Once again, the staff at reception during check-out in the morning (they were two different women from the day before)... More 

Helpful?
Thank Conner L
Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear conner L Thank you so much for the review and for the kind words about the staff . It was more than a pleasure to have you stay with us and it would be great to have you come back.It is truly amazing to be able to be a part of your trip and give the customer service that... More 

Auckland, New Zealand
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

So the previous reviews about the hotel being in a dodgy area were concerning- we didn't really know what to expect as we were gonna spend new years in the city. however when we reached the hotel it was actually better than we expected. the parking was convenient, the check in was relatively straight forward (well, the lady could have... More 

Helpful?
Thank jennifercyj
Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear jennifercyj Reading your review raised some deep concern,I would like to say on behalf of the Best Western I truly apologize for the behavior of the staff in no way is this how we conduct business.I want to reassure you that this will be addressed. I will personally see to it that no one will have to feel as... More 

Smithtown, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

i would stay again. the staff was very helpful. everyone was pleasant and treated me with respect. when i need information, it was given to me without hesitation. anything from restaurants in the area and stores to shop at. they even offered me a shuttle to public transportaion and back again.

Review collected in partnership with Best Western

Helpful?
Thank Sal L
Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear Sal L Thank you so much for taking the time to review your stay here at the Best Western. I also would like to thank you for the kind words about the staff. it was a great pleasure to have you stay here with us we hope you can come back soon. Sincerely Devon D Hotel Ambassador More 

Danbury, Connecticut
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Stopped at this hotel during our hardest time, with frequent visits to the hospital. Amenities and breakfast are very good. But the best part was the great people working there. Helpful, sincerely caring. Want to especially mention the shuttle drivers : Enrique Robles and Pablo ( Ramos?). Attentive, personable and just nice people. Thank you for your support!

Helpful?
Thank Monica F
Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear Monica F Thank you so much for staying with us during the hard times in your life. On behalf of the Best Western and the entire team it was our pleasure to have you stay here we hope that things have only gotten better since your stay.We also hope that you can come see us soon. Sincerely Devon D... More 

Boston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

If you travel to Boston and do not want to overpay for your hotel, I highly recommend to book a room in this roundhouse. It's located next to the center (nice area) of Boston, so it will not take you much time to get to the city's downtown or the Freedom Trail. The service overall was very "high-quality" for the... More 

Review collected in partnership with Best Western

Helpful?
Thank Anton V
Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear Anton V Thank you so much for the great feedback about your stay with us at the Best Western. We are glad to hear that you enjoyed your stay. On behalf of the Best Western it was our pleasure to have you as a guest. We hope you come back soon. Sincerely Devon D Hotel Ambassador More 

Randolph, ME, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Warm cookies in the lobby on arrival, the BEST breakfast I've ever seen laid out at a hotel. Room is satisfactory for stay. Shower pressure was great!! Free wifi was nice feature. The only odd thing was the heat was off in the room. It is January and we just assumed heat would be on but got quite chilly in... More 

Review collected in partnership with Best Western

Helpful?
Thank Kristin S
Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear kristin S Thank you for taking the time to review your stay here at the Best Western your feedback is important to us.we are glad to hear you enjoyed your stay and the cookies one of my favorite things as well. The housekeepers are now turning on the heat in each room thank you so much little things like... More 

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