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All 77 Boston hotels

BEST WESTERN PLUS Roundhouse Suites

2.5 of 5 Hotel   |   891 Massachusetts Avenue, Boston, MA 02118 (Dorchester / Roxbury / Mattapan)
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68%
Ranked #63 of 77 hotels in Boston
A recent review
5 of 5 stars reviewed 4 days ago
soccer3655 Portland, OR
  • Overview
  • Reviews (581)
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  • Room tips (81)
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581 people have reviewed this hotel

Traveler rating
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207
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Portland, OR
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

After flying in from Portland, Oregon, I was disappointed to find my reservation had been cancelled. Now, yes, I had changed my mind and made and cancelled 2 reservations a few weeks earlier, but the third reservation was not cancelled by me. Ariana apologized and said it was cancelled and asked for help from her co-worker, Helen. Helen said it... More

Was this review helpful? Yes
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Hi Traveler, What a wonderful review! Thank you for taking the time to review your property with us and share your fantastic experience! I will be sure to share your kind words with Helen, Ariana, Thelma and Enrique. We will be renovating at the end of the year - do keep in touch and come in back in 2015 and... More

Fleming Island, Florida
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Pros: Free parking, free wi-fi, nice breakfast included. Plus the rooms are quite large compared to what you'll typically get in the heart of the city. Cons: The location is marginal. It's fine if you are planning on driving everywhere - but parking in Boston is hard to find and expensive. It's a 20 minute walk to the T....and some... More

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John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Hi Tom, Thank you for your review. I'm sorry about your experience in the business center! Rest assured the lock has been fixed! We will be renovating near the end of this year - I invite you to return and take in our facelift in 2015! John W AGM More

Toronto, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
200 helpful votes 200 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I just stayed at the Roundhouse Suites for 3 days, and we were quite happy with this choice for Boston Hotels. The staff were all very polite, professional and pleasant, from front desk to cleaning staff and everyone in general. The rooms are a comfortable size, and they were kept clean. This is not a luxury hotel,... More

Was this review helpful? Yes 1
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Hello Traveler, Thank you for your review! I am pleased to see you enjoyed your room enough to post pictures! We will be renovating at the end of this year - come back in 2015 and take in the face lift! John W AGM More

Owego, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

We were in Boston to attend our son's graduation. This is an excellent hotel with clean rooms and free parking. There is a free shuttle to area locations. The hotel staff is very accomodating - they allowed us to check out after attending church on Sunday .There is a breakfast buffet downstairs, but can be overcrowded.

Review collected in partnership with Best Western

Was this review helpful? Yes
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Hi Bill, Thanks for the review! I appreciate you taking time out of your day to reflect upon your experience here. We will be renovating at the end of the year - be sure to come back and take in our new look in 2015! John W AGM More

Orchard Park, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a great experience at Best Western Roundhouse Suites. The staff was very friendly and helpful. Our experience with the shuttle could not have been better (thanks Manny). The location was a nice walk (about 15 minutes) right to Copley Square. We loved the style of the room and the breakfasts are always great.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Hi Robert, Thank you for taking time to review your experience at our hotel! I'll be happy to share your comments with each department and I will thank Manny for making your shuttle experience the best it could be. We'll be renovating at the end of the year so please keep in touch and come back to see our new... More

Smithsburg, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My family has stayed at this hotel in the past and have been pleased, however this trip was somewhat disappointing. First, the hotel is located near a meth clinic and you will often see what appears to be homeless meth users in the neighborhood. (not great for children) During our stay there were numerous fights and arguments outside our window.... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Hi Donnie, I apologize for the experience you had while you stayed here. If you would like to discuss the details of your stay and discuss how we can make it right for you I am available at 617-989-1000 ext 702. We strive for each guest to have a great experience and when we don't meet your expectations we want... More

Laval, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Loved having a living room. Good shuttle service to popular sites but very busy. Hotel is in an industrial location, a little far on foot for restaurants and shopping. Not great for walking late at night. The outside appearance of the hotel is interesting, the parking is free and not far. The rooms are an adequate size for a large... More

Review collected in partnership with Best Western

Was this review helpful? Yes
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Hello Richard, Thank you for your review! I appreciate you taking time out of your day to pass the word along about our hotel. Do keep in touch - we will be renovating at years end and 2015 will be a facelift year for us! John W AGM More

Amherst
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Overall, this was a great hotel, I wish it was closer to more attractions in Boston, but the breakfast was very good, the staff were so nice, and the room was clean. The hotel staff was very friendly always offering a helping hand in terms of finding a cab, food, destinations. I would recommend this location to anyone who doesn't... More

Review collected in partnership with Best Western

Was this review helpful? Yes
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Hi Melissa, Thank you for your review! I appreciate you taking time out of your day to spread the word about your experience here at our hotel. We will be renovating at the end of the year so stay in touch and come see the new look we'll have in 2015! John W AGM More

Senior Reviewer
6 reviews 6 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel because we were in Boston for a full day and wanted to be somewhere that is not too central in order to be able to leave fast the next day. The location for us was excellent. Staff was very helpful and friendly. We loved the idea of the shuttle. Very helpful for visitors who do not... More

Was this review helpful? Yes 1
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Hi Traveler, Thank you for your response! I am glad to see we were able to accommodate your needs and apologize for the trouble you had with your safe - we will be installing brand new safes in the next few weeks to help add to the experience. We'll be renovating at the end of year - be sure to... More

Maine
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I saw that this hotel had fairly good reviews, so I was expecting a pleasant experience. I was surprisingly disappointed. It wasn't the worst place I've ever stayed at, but I certainly wouldn't recommend staying there. PROS: The rooms are nice. They have a love seat and a couch to go along with the beds. They also have a mini-fridge... More

Was this review helpful? Yes 1
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Hi Traveler, Thank you for taking time out of your day to review both the positive and negative aspects of your stay here. We have taken the appropriate measures to fix the AC to provide maximum comfort for our guests while you are here. We will be renovating at the end of the year and the items that you mentioned... More

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Additional Information about BEST WESTERN PLUS Roundhouse Suites

Address: 891 Massachusetts Avenue, Boston, MA 02118
Phone Number:
Location: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Roundhouse Suites 2.5*
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Also Known As:
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style
#54 Business Hotel in Boston
Hotel Class
Number of rooms
92

Questions & Answers

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