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DoubleTree by Hilton Hotel Boston - Downtown

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821 Washington Street, Boston, MA 02111
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DoubleTree by Hilton Hotel Boston - Downtown
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DoubleTree by Hilton Hotel Boston - Downtown
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540 reviews from our community

Traveler rating
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132
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
107 reviews 107 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

We ended up at this hotel (due to a bad travel company) and were extremely disappointed! Even though we had "Handicapped needs" for a close to the elevator room, we got stuck at the very far backside of this hotel that literally had a "maize" to walk to find our room! Once we finally located our room, upon entering it... More 

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Adams Center, New York
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

The staff was wonderful! There just were not enough of them. The poor bellman was hailing cabs, carting bags and cleaning up spills in Starbucks! Restaurant staff couldn't get tables cleared fast enough.

Review collected in partnership with DoubleTree by Hilton

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Lovely room, very friendly staff. Their Lounge was very nice and convenient. However, be prepared to pay down town prices. For my group (2 couples) it was worth for the location. It is in a good location, convenient to Boston tourists attractions. Walking distance to the Italian neighborhood and great restaurants.

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Jersey City, New Jersey
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Have stayed here several times. Pro: a Hilton property. Cons: except for the theaters, not in an interesting part of Boston. The service is mediocre. Rooms are clean, some older, small. Restaurant is limited and just average for above average prices. There are many more interesting places to stay while in Boston.

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DTHotel, Manager at DoubleTree by Hilton Hotel Boston - Downtown, responded to this review

Cindy – Thank you for taking the time to review our hotel. Not sure when the last time you visited the hotel, but over the past year we have renovated all hotel guest rooms and the lobby. In addition we have added a new fitness facility to the hotel. The hotel has an interesting history, as a former boys school,... More 

Nashville, TN
Contributor
15 reviews 15 reviews
6 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Only a block from China Town, which I prefer. The staff was great, and I found the valet experience better than at the Hilton downtown Boston. The bar was very good, though they needed a better beer selection (it IS Boston, after all). My room was excellent, and despite being on the first floor, it was very quiet and comfortable.

Review collected in partnership with DoubleTree by Hilton

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Visited Boston last week for business. Check-in, check-out, and breakfast experiences were fantastic. All staff was responsive to my needs. Special kudos to Touriya Kebass, Guest Service Agent - she was extraordinarily helpful. Will stay here again.

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DTHotel, Manager at DoubleTree by Hilton Hotel Boston - Downtown, responded to this review

Raj – Thanks for making us your first tripadvisor.com review! We are so glad to hear that our staff took great care of you and that you enjoyed our newly renovated rooms! Hope to see you again soon, Dale Johnson Director of Operations More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Make sure you ask for an interior room or one not facing the parking lot. At 2am when the clubs and bars let out there's a hip hop party in the parking lot. My wife thought i was blasting tunes in the room it was so loud. Once that subsides the revving engines and burn out tire squeels ratchet up.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DTHotel, Manager at DoubleTree by Hilton Hotel Boston - Downtown, responded to this review

918 Jeffreyh, Thank you for sharing your experience and I am sorry to hear your sleep was disrupted by outside noise. Did you happen to let us know at the Front Desk during your stay? We do have evening security and one of the services they perform is to help with outside disturbances. Security will notify the Boston Police Department... More 

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here because it is so close to the beginning of the freedom trail. They were not very accommodating about our room arrangement, but the rooms were very comfortable. Valet parking was $49 and there weren't other options at the hotel besides parking at a structure away from the hotel. Breakfast was good with scrambled eggs, bacon, yogurt and... More 

Was this review helpful? Yes 1
DTHotel, Manager at DoubleTree by Hilton Hotel Boston - Downtown, responded to this review

Dear Jonhansen11 – Thank you for taking your time and sharing your experience with us. We are delighted to hear that you enjoyed our ideal location, which is within a walking distance to all the major attractions in Boston – and, of course our delicious breakfast. I am sorry to hear that we were not able to accommodate you with... More 

Akron, Ohio
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights over a weekend in May. The hotel building was very nice. Modern, clean, and convenient to many downtown attractions. The only issue we had was with the service. Often there was no one at the front desk, and if we called from our room, the phone just rang and rang. When we did get... More 

Was this review helpful? Yes 3
DTHotel, Manager at DoubleTree by Hilton Hotel Boston - Downtown, responded to this review

Dear libroschica – Thank you for taking your time and sharing your experience with us. I am terribly sorry and highly concerned to hear that we were not present at the front desk. Our front desk is staffed 24 hours a day, and should never be left alone. I would love the opportunity to further look into this – if... More 

Asheville
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Newly redecorated medium sized hotel opposite Tufts Medical Center with very comfortable beds and excellent HVAC system. Very convenient fitness center, excellent breakfast and professional staff. Quiet, tasteful rooms.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DTHotel, Manager at DoubleTree by Hilton Hotel Boston - Downtown, responded to this review

Dear Trav07 – Thank you for taking your time and sharing your experience with us. I am delighted to hear that you enjoyed your stay, and were able to take advantage of our brand new fitness center, open 24 hours – for your convenience. Thank you for staying with us. We look forward to welcoming you back. Dale Johnson Director... More 

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