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DoubleTree by Hilton Hotel Boston - Downtown

3.5 of 5 821 Washington Street, Boston, MA 02111
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DoubleTree by Hilton Hotel Boston - Downtown
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DoubleTree by Hilton Hotel Boston - Downtown
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346 reviews from our community

Traveler rating
    144
    131
    51
    15
    5
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85
74
12
109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel at the end of a three-week business trip. I always like DoubleTree hotels and overall found this one to be just fine. The Starbucks in the lobby is very convenient, the wifi worked better than other hotels I'd just stayed in on my trip, and I especially appreciated the helpfulness of the front desk staff.... More

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Vancouver, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

Good place to stay while on business. Enjoyed it. Room was better than most. Service at the front desk was extremely good and very helpful people throughout. When I'm in Boston again I would stay here.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Portland, Oregon
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed 4 nights at Hotel. Great location close to the theatre district. The staff was very friendly. I was especially impressed by Tayeb in the restaurant. He was professional, friendly and made you feel like a guest, rather than just a number. Touriya at the front desk was efficient, cheerful and went out of her way to make sure our... More

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I found the location of the hotel to be excellent, it was a 5 minute walk to Boston Common and 10/15 mins to Faneuil Hall. The bedrooms were nicely decorated and spacious. There is a Starbucks accessible through the lobby. There is only free wifi in the Hotel lobby and not in the bedrooms. The staff were helpful when booking... More

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USA
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

You go to your room and call reception to report amenities missing and they show extreme reluctance to address it, instead telling you to "doublecheck, then call later"....which you do, then an hour later someone appears gloomily to give it to you as if you just spoiled their evening for no reason. I've never seen such rude staff. You pay... More

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Fort Collins, Colorado
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Hotel claims to have a great fitness facility which is in reality the YMCA next door--to get to it yiu either have to go out on the street or walk across the roof in the cold. The Y is dirty, weirdly organized with cardio and weight rooms split up along the perimeter of the gym, stuffy, hot, and has no... More

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Geneva, Switzerland
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

3 mornings, and the breakfast was never opened on time. Normally it should open at 630am and although the hot buffet started around 640am, the egg / pancake chef didn't arrive until 720am! Staff in the breakfast room very poor.

Review collected in partnership with DoubleTree by Hilton

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Littleton, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I travel frequently for business, but do not frequently write reviews. The rooms and facilities at this hotel are clean and nice, but it is the service that makes this hotel stand out. The employees go above and beyond to care for guests. The woman who checked me in was very kind and friendly, even though I had to be... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent stay at Double Tree Downtown! Don't be fooled into thinking it will be noisy because it is located across the street from a hospital, we stayed there for a week and maybe heard one siren. Love the warm choc chip cookies on arrival - yum!! Concierge was VERY helpful when we arrived at the hotel. As we arrived well... More

Was this review helpful? Yes 1
Pittsburgh, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I had a wonderful experience visiting Boston, and I feel much of that had to do with the great service and friendly staff at Doubletree. They were very accommodating to me and my needs & I loved the warm cookie i received when I arrived!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
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Additional Information about DoubleTree by Hilton Hotel Boston - Downtown

Address: 821 Washington Street, Boston, MA 02111
Phone Number:
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Boston - Downtown 3.5*
Number of rooms: 267
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Also Known As:
Doubletree Boston - Downtown Hotel Boston

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