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Holiday Inn Express Boston

2.5 of 5 69R Boston Street, Boston, MA 02125
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Holiday Inn Express Boston
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Holiday Inn Express Boston
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528 reviews from our community

Traveler rating
    133
    252
    95
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128
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
11 reviews 11 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars NEW

I stayed at the Holiday Inn Express Boston for 2 nights during February as all the hotels in downtown boston were fully booked and I was quite pleasantly surprised. The front desk staff are very helpful and the room was comfortable. There is a fridge and a microwave which is convenient however be careful the fridge froze my food so... More 

Was this review helpful? Yes
Fredericton, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

FIrst of all we went to this hotel for the frozen weekend, so we were travelling with kids. The staff was very helpful and friendly but I did have some issues. When we went into our room, which was great, over looking TD gardens, we noticed that there were no screens in the windows, then we tried to lock them,... More 

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Plymouth, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

I think the staff are so friendly. I recently stayed with a disabled adult. We were going to see Frozen at TDGarden. The front desk person named Sarahi was so accommodating and even let us borrow her gloves because it was so cold. The breakfast was perfect and Elena works so hard keeping everything filled. Perfect for a family! Free... More 

Was this review helpful? Yes
Wagner Q, Manager at Holiday Inn Express Boston, responded to this review

Dear Maureen, Thank you very much for your kind comments, our staff is flattered by your review and we all look forward to serve you again soon. All the best, Wagner Q. Assistant General Manager More 

Yarmouth, Massachusetts
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This hotel says it lost our reservation, but I think they just gave it away. And then had the audacity to blame it on the weather. They made no attempt to accommodate us, but instead said that I got the reservation wrong even though I printed my confirmation My family couldn't sleep due to the noise and the light shining... More 

Was this review helpful? Yes 1
Wagner Q, Manager at Holiday Inn Express Boston, responded to this review

Thank you for taking the time to write us your feedback regarding your recent stay at the Holiday Inn Express Boston, we value you as a patron and we truly appreciate your kind comments as we look forward to any opportunity to raise the quality of our guests’ experience. Best regards at your service, Wagner Q. Assistant General Manager More 

Amherst, New Hampshire
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay very much! The rooms were clean, pretty and updated. The bathroom was a little small but also clean and nice. I was very happy to have a little vanity mirror to use while putting on makeup, something nearly no hotel provides. The free full breakfast was awesome. Such a huge advantage as most places do not... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 3 weeks ago

This place is a total dump for many reasons. Number 1 the building itself is old, poorly designed which would be somewhat acceptable if it was properly maintained which leads me to number two- poor maintenance. There were burnt out lights, cracked and missing moldings, damaged ceiling tiles, carpet that is worn with holes. As I mentioned before I don't... More 

Was this review helpful? Yes 1
Wagner Q, Manager at Holiday Inn Express Boston, responded to this review

Dear Matt F, Thank your for taking your time to post your review here, we appreciate your feedback to help us improve our services and amenities. the issues raised are not what we expect from our staff and brand standards. I would like to investigate further your comments but need more information about your reservation, if you could reply with... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 10, 2015

This is the second time I have stayed here. Both times there were problems. The problem is with the park and fly program. Since the hotel is located close to the airport, they have a shuttle to the airport. When you check in you tell them what shuttle you want. They offer them every 30 min. The problem is both... More 

Was this review helpful? Yes 4
Wagner Q, Manager at Holiday Inn Express Boston, responded to this review

Dear mess_axp, Thank you for posting your valuable feedback here. Please accept my apologies for any inconvenience you might have experienced, we are looking into our records to find out more about this incident and take proper action. Our shutltle to Logan airport runs every 30 min from 6am to 10pm and every hour from 10 pm to 6am, We... More 

Las Vegas, Nevada
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 27, 2014

I chose this hotel to qualify for current loyalty program promotion. I arrived at the airport shortly after midnight and called the hotel requesting the shuttle which the hotel shared with adjacent hotels. I was told that it would take 35 minutes and given the driver's name. I misled myself that Charles would be outgoing and friendly. The shuttle arrived... More 

Was this review helpful? Yes
Wagner Q, Manager at Holiday Inn Express Boston, responded to this review

Dear Ken S from Las Vegas. Thank you very much for taking the time to write us your feedback regarding your recent stay at the Holiday Inn Express Boston. Please accept my deepest apologies, the service issues described is definitely not what we expect from any of our staff and our brand standards. I have reviewed your comments with respective... More 

Rocky Hill, Connecticut
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 22, 2014

First of all, the hotel is located in a great location. It's close to downtown and walkable to a big shopping complex (Target, Stop & Shop, Marshalls etc). Another important thing worth mentioning - there are a couple of restaurants like Olive Garden and Applebee's nearby. The hotel is not pricy - got value what I paid, it's like most... More 

Was this review helpful? Yes 3
Wagner Q, Manager at Holiday Inn Express Boston, responded to this review

Dear OmarFaruqShawon from Rocky Hill, Connecticut. Thank you for taking your time posting your comment here, we are glad you found good value in our hotel. All the best, Wagner Q Assistant General Manager More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 21, 2014

Loved the breakfast and 24/7 coffee and water provided. Walkable to restaurants, cafes, Target nearby. The shuttle provided was helpful. Reasonably clean. Great service by staff at all levels. Thank you!

Was this review helpful? Yes 3
Wagner Q, Manager at Holiday Inn Express Boston, responded to this review

Dear eaglet024 from Singapore, Thank you for your valuable feedback , we are thrilled you enjoyed your stay and had great service at all levels. We llok forward to welcoming you and your family back soon. All the best, Wagner Q. Assistant General Manager More 

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Additional Information about Holiday Inn Express Boston

Address: 69R Boston Street, Boston, MA 02125
Phone Number:
Location: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Boston 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Holiday Inn Express Boston Hotel Boston
Boston Holiday Inn Express
Holiday Inn Boston
Hotel Style:
#53 Business Hotel in Boston

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