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Copley House

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239 West Newton St., Boston, MA 02116
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Copley House
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Copley House
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379 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

When we arrived at Copley House we were firstly told we were being upgraded, which always bodes well. The room we were given, was similar to an apartment in size, with a double bed, T.V, fridge and microwave, so if you fancied cooking then the options there. It's a close stroll to the nearby shops and to the centre of... More 

Was this review helpful? Yes 1
CopleyHouseBoston, Manager at Copley House, responded to this review

Thanks for sharing, Charlie! It sounds like you got to see a lot of wonderful Boston locales, but of course, you've only scratched the surface -- I hope you'll be back to explore more of our city sometime soon. As for the room, I'm very glad you enjoyed your upgrade. We'll do our best to match the experience next time!... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Clean and well organized. Just a short walk to the Hynes Convension center and large shopping center. Also easy walk to Amtrak station. The price to location ratio it a good deal. Checkin staff help and courteous. You can leave bag in office before and after checkout. I would do it again.

Was this review helpful? Yes
CopleyHouseBoston, Manager at Copley House, responded to this review

Thanks so much, Jonathan! It's great to hear that our staff, cost, and location added up to an excellent visit. Hope it won't be too long till your next trip! All the best, Christian - General Manager More 

Montevideo, Uruguay
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We had requested (by mail and on the phone) an early arrival and a room at ground level. The hotel did not meet our requests and in order to accommodate us on arriving they put us on 2nd floor room unfit for our family of four. Upon our insistence, they finally gave as a very nice and comfortable one-bedroom apartment,... More 

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CopleyHouseBoston, Manager at Copley House, responded to this review

Thanks for checking in with us, Mario. We always do our best to try to accommodate guest requests. Unfortunately we can never guarantee an early check-in because it depends entirely upon availability. We inform all of our guests of this when they make the request. At the time of your arrival we offered you the only apartment that was available,... More 

Columbus, Georgia
Top Contributor
64 reviews 64 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a weekend as part of a wedding party. I liked that the building didn't look like a hotel at all, outside or in. It was picturesque and well located. It was also very clean. The kitchen and bathroom were very small but large enough to get the job done. The hot got scalding hot, if you like... More 

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CopleyHouseBoston, Manager at Copley House, responded to this review

Thanks for sharing, Kacey! It's great to hear that our heating, kitchen, and other accommodations kept your wedding party comfortable during the weekend. I really appreciate you choosing our apartments for such a special occasion, and I hope you'll visit us again sometime soon! All the best, Christian - General Manager More 

Kiel
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Extrem friendly staff. The hotel as a super location. The interior is charming. Cooking facilities are very convenient. However, one needs to consider that a good condition is helpful when carrying the luggage up the stairs to the room if staying on the upper levels.;-)

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CopleyHouseBoston, Manager at Copley House, responded to this review

Good advice! The stairs can seem daunting at first, but we'd be happy to help with luggage whenever necessary. Despite the climb, I'm thrilled that you loved everything from the kitchen to the location, and I look forward to your next Boston trip! Sincerely, Christian - General Manager More 

Yonkers
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I travel to Boston for business several times a month. It was my first time at Copley House and I wish I could say it was a pleasurable experience. The stair case leading to the lower level in Bldg 6 is in need of desparate need of repair. One step actually feels like it's ready to cave in. The room... More 

Was this review helpful? Yes 3
CopleyHouseBoston, Manager at Copley House, responded to this review

Please accept my deepest apologies for your experience here, Charlene. I understand why you'd be disappointed with your apartment under these conditions, and I am very surprised to hear that our maintenance team responded to your requests so poorly. This is not how we do things here. I'll do everything I can to ensure that all of our staff maintains... More 

Islamabad Capital Territory, Pakistan
1 review
5 of 5 stars Reviewed 4 weeks ago

Had a very comfortable stay in Copley Staff. Stayed there for a month and the staff was extremely cooperative and supportive through the whole visit. Always tried their best to solve our problem in shortest possible time. We had a heating problem and they checked several times to make sure it was working. Due to massive snowstorm in Boston we... More 

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CopleyHouseBoston, Manager at Copley House, responded to this review

You're very welcome, Waqar! It's been a pleasure for our team to get to know you this month, and we sincerely appreciate your continued support. Glad to hear you managed to stay comfortable during this snowstorm -- we'd never dream of letting our guests live without a working heater in weather like this. I can't thank you enough for your... More 

Princeton, New Jersey
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 5, 2015

We had no hot water for the first night and the next morning. We were in apartment 205. Our last night there was a fight in the hall that woke us up at 1am. It was very scary. I called the management three times and no one has returned my call.

Was this review helpful? Yes 1
CopleyHouseBoston, Manager at Copley House, responded to this review

Please accept my apologies for your experience here. While I understand how uncomfortable our other guests must have made you, rest assured that this isn't a common problem -- we'll try harder to deal with such incidents more carefully in the future. I also apologize for the issue with the water. Our maintenance team was out first thing in the... More 

New York City
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 31, 2015

I traveled to Boston in November and stayed for 10 days while there for medical reasons. To find the best deals, I ended up moving around and staying at four different hotels. I was at Copley House for only one night during the week. My overall experience was good, and I like the concept of several different brownstones/buildings - this... More 

Was this review helpful? Yes 1
CopleyHouseBoston, Manager at Copley House, responded to this review

Glad our rooms made you feel at home! You can always count on our neighborhood for that classic Boston feel. Sorry the construction made things a little inconvenient for you -- while we can assure you this isn't a common issue for our guests, you're right that we should have warned you in advance (we'll be more considerate next time).... More 

Tamworth, New Hampshire
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 31, 2015

Helpful staff, excellent location, very reasonable rates for downtown Boston. Location is close to Museum of Fine Arts, Copley, Prudential Center, & Back Bay. The hotel arrangement is unusual: small efficiency units in brownstones scattered around a couple of blocks. Having a small kitchen was great.

Was this review helpful? Yes 1
CopleyHouseBoston, Manager at Copley House, responded to this review

I'm so glad you enjoyed your stay! The kitchen is just one of the many ways we try to set our experience apart from a traditional hotel's, so it's nice to know our efforts didn't go unappreciated. I'd love to have you stay with us again during your next Boston trip! Sincerely, Christian - General Manager More 

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