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All 77 Boston hotels

Holiday Inn Express Hotel & Suites Boston Garden

2.5 of 5 Hotel   |   280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
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Ranked #68 of 77 Hotels in Boston
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248 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

The hotel was an old building but location was ok. The bedroom was good, but the hallway was stinky and creepy. The carpet should be changed, wall should be repaint and lighting should be added. Breakfast was so minimal. We stayed 2 nights but our bedroom never been cleaned.

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MABLETON
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel site unseen for a 3-night stay. It was very clean and every single member of the staff was very helpful and extremely friendly, going above and beyond to help us with anything that we ever needed. The hotel is also very convenient. The North End and Charlestown are both about a ten minute walk. TD Garden... More

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Tampa, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have stayed at many HIE and generally find them clean and enjoyable; the complimentary breakfast is also a plus. When I came across this HIE on the Massachusetts General Hospital list of accommodations, I assumed this would be a good choice. Was I ever wrong! I arrived by taxi from the airport at nearly midnight and was shocked to... More

Was this review helpful? Yes 2
Charleston SC
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Everyone was very kind and helpful from the time we checked in until we departed for the airport! Kish was there every morning and spoke to us and remembered things we did the day before and wanted to know how we enjoyed it! She is definitely an asset!

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Crystal1281, Thank you for the 5 star review and kind comments about our staff, we really appreciate it! Kish is definitely an asset to our team and we will be sure to share this review with her! More

Oregon Coast, Oregon
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was visiting Boston recently and wanted to stay close to Fanueil Hall and HayMarket…The Boston Garden Holiday Inn fit the bill and was reasonably priced for the Boston area. It's clean inside but pretty much a no frills hotel. There was a breakfast in a tiny lobby and everything was fresh and presented nicely. This hotel is in a... More

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear snortimer, Thank you for sharing your recent stay at our hotel. If you want to be near Faneuil Hall and Haymarket we are definitely a good choice and we are glad you enjoyed our convenient location. We apologize for the street noise, if choose to return we would be happy to put you in a quieter room. More

England
Top Contributor
55 reviews 55 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Got a good rate for this hotel, so booked a king suite for 3 nights - massive room with a kitchenette, sofabed and plenty of hot water for the shower. Some of the furniture is a bit 'tired' but other bits are much more recent - overall it's comfortable with a 'shabby chic' air!! Friendly staff, as much breakfast as... More

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear GremAndTabs, Thank you for sharing your recent stay at our hotel! We are glad to hear you enjoyed the king suite, breakfast, and that you were able to see many attractions that are within walking distance. We hope you visit us again! More

Webster, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 19, 2014

Hotel rooms in Boston cost way more than they should - so don't compare this property to similarly priced hotels in other cities. The location across from the Boston Garden is excellent. We were within walking distance of the T and several restaurants and bars. I even walked from the Public Garden through Boston Common and back to the hotel,... More

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Lisa F, Thank you for sharing your recent experience at our hotel. We are glad to hear our location was convenient for your trip. We appreciate the friendly comments about our staff and we are thrilled you enjoyed our breakfast! The next project we have is to update the hallway paint and carpets, and since your stay we have... More

surrey
Top Contributor
51 reviews 51 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 15, 2014

We stayed for 5 nights from the 9th Aug and had two rooms on the third floor. After reading reviews on Tripadvisor I nearly didn't book this but I'm very glad that I did! Good location 12 minutes taxi ride from Logan Airport - 2 minutes walk to the T and about 10 minutes walk to the harbour with all... More

Was this review helpful? Yes 1
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear essexgirlSurrey, Thank you for sharing your recent stay at our hotel. We are glad you gave us a chance! It is great to hear you enjoyed your spacious clean room, comfortable bed, and the breakfast choices! We appreciate your nice comments about our staff, we will be sure to share this with them! More

Melbourne, Florida, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 15, 2014

Stayed at the Holiday Inn Express, Boston Garden from August 9, 2014 until August 14, 2014. I was cautiously optimistic after reading the reviews, and I as a suburbanite with limited city experience, I have to say the other reviews are too critical. I expected to be in the ghetto, I was pleasantly surprised to find the area was not... More

Was this review helpful? Yes 1
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Yukon C, Thank you for taking the time to write this honest and descriptive review. It is always nice to hear about all of the aspects of the guest experience. We are so glad that you were pleasantly surprised. We really appreciate the nice comments about our staff and will be sure to share this with them. We hope... More

Tampa, Florida
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 6, 2014

We had mixed feelings about this property. The location is very convenient being a short walk from The Garden, Charlestown, Boston Common, etc. However it is a very questionable block, with multiple street people sleeping right outside the front door and a number of iffy characters hanging around the sidewalk that is littered with trash. The staff was awesome, very... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear TPAPT, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We are delighted to hear you found our location convenient and appreciate your kind words regarding our staff. However, we regret letting you down on some aspects of your stay. We take all reviews positive and negative very... More

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Additional Information about Holiday Inn Express Hotel & Suites Boston Garden

Address: 280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
Phone Number:
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Boston Garden 2.5*
Number of rooms: 72
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Also Known As:
Holiday Inn Express Hotel And Suites Boston Garden
Holiday Inn Express Boston
Holiday Inn Boston

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