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All 77 Boston hotels

Holiday Inn Express Hotel & Suites Boston Garden

2.5 of 5 Hotel   |   280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
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62%
Ranked #66 of 77 hotels in Boston
A recent review
3 of 5 stars reviewed 2 weeks ago
rrgeorgia Valdosta, Georgia
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229 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Baltimore, Maryland, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Staying in horror holiday inn express on 280 friend st., Boston. 1 hour into our stay in room 511 the a/c is not working. We make the report to the front desk and they send 2 fans. 3 hours later we return and the temp in the room is still warm. This time we do a face to face visit... More

Was this review helpful? Yes 1
Taunton, MA
Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel for one night (Saturday-Sunday). We picked this hotel because we were able to get a friends & family rate of $90 for the night. Sad to say, but even $90 is too much to pay for this place. Location: Walking distance to Faneuil Hall, Boston Harbor, Freedom trail , etc. There is also a T-station... More

Was this review helpful? Yes 1
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Sherryann33, Thank you for taking the time to share your recent experience through this descriptive review. It is always interesting to hear a guest's perspective on each aspect of the hotel from the location, to the hotel amenities, the lobby, and the room. We are sorry to hear that you would not return to our hotel, but we hope... More

Valdosta, Georgia
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here arriving from International flight for one night. Hotel Front desk staff was very friendly and accommodating for any need you had Outside of hotel did not look or feel very safe after dark but Was good location for walking to historical sites the next day and seemed very safe during the daytime. Subway was only a short walk... More

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear rrgeorgia , Thank you for sharing your recent stay with us. We are glad that our hotel was convenient for your trip, easily accessible to the subway, and you were able to enjoy the nearby historical attractions. Thank you for the nice comments about our staff, we will be sure to share this with them! More

Contributor
12 reviews 12 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First the location maybe near to the station, but its a very dodgy neighbourhood with scary outspokenly rude looking homeless people at every corner you turn,and at evenings having tried to hang out in the area,it was a no no after my experience. The brown rug all over the hotel gives it this very dirty look,that you are not sure... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear dididope, Thank you for taking the time to provide feedback on your stay. It is unfortunate our location prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff... More

Stockholm, Sweden
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We found a cockroach on the bedside table the very last morning on this hotel. Looking more thoroughly under and behind the bed we realized how very filthy the rug was. We then got our feeling confirmed, the feeling of dirtyness that we had when we entered the room the first time. Nasty! The room,situated on the fifth floor were... More

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GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Hello Gunilla U, Thank you for being our guest and for reporting the room issues you had. We take things like this very seriously. We brought in a specialist to treat the room and are happy to report that it was in fact a normal outside pest that must have came in with someone however we do apologize that this... More

Adelaide, Australia
Top Contributor
75 reviews 75 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 18, 2014

I feel a lot of the lower reviews of this hotel are misplaced. The hotel is a holiday inn express so it is not going to be 4 star hotel, but rather a good budget option hotel in a good location. You can tell the hotel has been recently renovated and our double queen room was more than adequate with... More

Was this review helpful? Yes 1
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Shaun R, Thank you for your recent review and for the 4 Star rating! We are happy to read that you had a great stay, the location met your needs and that you enjoyed your room. We apologize you felt the breakfast area was cramped, but in the future please let us know and we can suggest good times... More

Coram, New York
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 9, 2014

This was myu first ever trip to Boston and we were celebrating our 6th year anniversary. Not only is the city pretty awesome but the view that we had from our hotel room was amazing. Most of the staff were pretty friendly. The room and the hotel was very clean as well. It is very pricey but it is in... More

Was this review helpful? Yes 2
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Haydee W, Thank you for the 5-star review and recommendation! We really appreciate it! And thank you for choosing to stay with us during your 6th year anniversary and first trip to Boston! Congratulations again! We are glad to hear you had a great trip all around, a good view from your room, good interactions with the staff, and... More

Swaffham, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 8, 2014

The hotel is a short walk from the centre of Boston, near to the taxi rank, bus stops, the T and even one of the stops on the Trolley Tour! Our room was clean and comfortable, with plenty of towels and toiletries provided. The breakfast was excellent, with plenty of choice. The staff were polite, friendly and extremely helpful. The... More

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear 6691joey, Thank you for the great review! We are glad to hear you had a an excellent stay and that our location was convenient to get around via taxi, bus, train, and trolley tours! To have a clean and comfy room, excellent breakfast and friendly staff are just some of the many goals we strive for! On behalf of... More

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 5, 2014

I looked at a lot of reviews for the Hotels in Boston,and plumbed for this one and we weren't disappointed.it's in a good location,the rooms are clean and the beds very comfortable,the breakfast were very good,we have stayed in various Holiday Inn's in different countries and the they all have done a good breakfast,this was no exception.The staff on the... More

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear andandsand, Thank you for the 5 star review we really appreciate it! We are so glad we were able to exceed your expectations and that everything from the location, to the room, to the breakfast and our staff were all a great experience for you during your stay in Boston! We will see you next time! More

Hopewell Junction, New York
Top Contributor
51 reviews 51 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 3, 2014

We were allowed to check-in early. The front desk staffers were extremely friendly ,cordial and very helpful. The room was outstanding. It was very clean and comfortable. Plenty of towels and related items. We were placed in a suite which was quite roomy. It contain a fridge, microwave and a sink. The breakfast was real good with a large selection

Was this review helpful? Yes
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear bnshirt, Thank you for your "wonderful" 5 star review! It is great to hear that our staff was able to check you and your family in early and that you really enjoyed the suite and large selection at breakfast! We hope you stay with us again soon! More

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Additional Information about Holiday Inn Express Hotel & Suites Boston Garden

Address: 280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
Phone Number:
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Boston Garden 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Boston Garden
Holiday Inn Express Boston
Holiday Inn Boston

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Free Wifi and hot breakfast. Located across from North Station and the TD Garden making us the closest hotel to the Garden, home to both the Celtics and the Bruins. Boston is a walking city and the hotel is central to all the historic neighborhoods and attractions you want to visit. The hotel is in walking distance to many of Boston’s historic sites, Faneuil Hall, Paul Reveres house, Boston Harbor, Beacon Hill and the Freedom Trail. With many great restaurants and attractions also in easy reach this hotel in Boston’s North End is an ideal location for your next visit.Business travelers appreciate that the hotel is near the financial center, the Government Center, Massachusetts General Hospital, Spaulding Rehabilitation Center and Massachusetts Eye Ear Center. Boston is home of many of the world’s finest colleges and the hotel is located in within minutes of many of them; Harvard, Yale, Cambridge, MIT and Boston College.Holiday Inn Express & Suites Boston Garden has an unbeatable location with valet parking and complimentary hot breakfast, 24-hour fitness room, business center and WiFi. ... more   less 
Number of rooms
72

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