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All 77 Boston hotels

Holiday Inn Express Hotel & Suites Boston Garden

2.5 of 5 Hotel   |   280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
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Ranked #67 of 77 hotels in Boston
A recent review
3 of 5 stars reviewed 2 weeks ago
Lisa F Webster, New York
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240 people have reviewed this hotel

Traveler rating
    55
    92
    53
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52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Webster, New York
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel rooms in Boston cost way more than they should - so don't compare this property to similarly priced hotels in other cities. The location across from the Boston Garden is excellent. We were within walking distance of the T and several restaurants and bars. I even walked from the Public Garden through Boston Common and back to the hotel,... More

Was this review helpful? Yes
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Lisa F, Thank you for sharing your recent experience at our hotel. We are glad to hear our location was convenient for your trip. We appreciate the friendly comments about our staff and we are thrilled you enjoyed our breakfast! The next project we have is to update the hallway paint and carpets, and since your stay we have... More

surrey
Top Contributor
51 reviews 51 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 5 nights from the 9th Aug and had two rooms on the third floor. After reading reviews on Tripadvisor I nearly didn't book this but I'm very glad that I did! Good location 12 minutes taxi ride from Logan Airport - 2 minutes walk to the T and about 10 minutes walk to the harbour with all... More

Was this review helpful? Yes 1
Melbourne, Florida, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Holiday Inn Express, Boston Garden from August 9, 2014 until August 14, 2014. I was cautiously optimistic after reading the reviews, and I as a suburbanite with limited city experience, I have to say the other reviews are too critical. I expected to be in the ghetto, I was pleasantly surprised to find the area was not... More

Was this review helpful? Yes 1
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Yukon C, Thank you for taking the time to write this honest and descriptive review. It is always nice to hear about all of the aspects of the guest experience. We are so glad that you were pleasantly surprised. We really appreciate the nice comments about our staff and will be sure to share this with them. We hope... More

Tampa, Florida
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had mixed feelings about this property. The location is very convenient being a short walk from The Garden, Charlestown, Boston Common, etc. However it is a very questionable block, with multiple street people sleeping right outside the front door and a number of iffy characters hanging around the sidewalk that is littered with trash. The staff was awesome, very... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear TPAPT, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We are delighted to hear you found our location convenient and appreciate your kind words regarding our staff. However, we regret letting you down on some aspects of your stay. We take all reviews positive and negative very... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I found the Holiday Inn Express Hotel & Suites Boston Garden to be a very convenient location and adequate property for my needs. It is not a 5 star hotel, so if that's what you require to meet your needs, best to look elsewhere. A nice breakfast in the morning, and a fantastic staff. The hotel is in need of... More

Was this review helpful? Yes 1
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Heelhook, Thank you for sharing your recent stay at our hotel. We are glad you found our location to be convenient and our hotel was able to fit your needs. Thank you for the nice comment about our staff and we are happy to hear you enjoyed the breakfast! We hope you stay with us again! More

Montgomery Village, Maryland
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located on a street just across from the Boston (TD) Garden. It is a huge convenience to hop on and off the "T" (subway system). As a matter of fact, we didn't need to rent a car the 3 days there--just took the T from the airport and around town. The Freedom Trail is only minutes from... More

Was this review helpful? Yes 2
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear kmskier, Thank you for this very nice review and kind comments about our staff! We are so glad you didn't "judge a book by its cover" and gave us a chance! We hope you stay with us again soon! More

Toronto, ON Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were travelling to Boston/Cape Cod for a family of 4 vacation with our 2 young-adult children. After reading many of the recent reviews, I almost didn't book this hotel. What a mistake that would have been! The service IS outstanding. From the moment you arrive, the door is opened for you and you are welcomed with a smile. We... More

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear red1962, Thank you for the 5 star review we really appreciate it! We are so glad that despite the reviews you read that you still booked and gave us a chance! It is great to hear you were able to visit many of the tourist attractions that are within walking distance. We hope to see you again soon! More

Middle Tennessee
Top Contributor
118 reviews 118 reviews
44 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here with points for 2 nights before getting on a cruise. The hotel is well located to see historical Boston. In the first room we were assigned, the air conditioner didn't work, so we were moved to another room which was actually better even if it was a handicapped accessible room. Jon, the maintenance man was especially helpful... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear TravelGrandma10, Thank you for being an IHG Rewards Club member and for leaving us a feedback. I appreciate your constructive feedback regarding our helpful hotel staff and breakfast selection. Our hotel is very proud of its level of service, cleanliness and quality of product. I apologize about the problem with air conditioning unit in your first room. It's nice... More

Winchester, Virginia
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 27, 2014

First of all, for the amount of IHG points required for this stay, I did expect more. At the same time it is a Holiday Inn in DOWNTOWN Boston. There will be traffic, the bar scene and unfortunately, a homeless population. None of these things bothered me as I am familiar with traveling in cities and actually felt this location... More

Was this review helpful? Yes 1
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Kl4bama , Thank you for sharing your recent experience at our hotel. We are glad you enjoyed the breakfast and we apologize for the cramped space, but we do what we can with our limited area. We are sorry to hear about the issues with the AC and Wifi. Having friendly and helpful staff with a clean and comfortable... More

Lancaster County, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 25, 2014

I am trying to get over $800 refunded to my credit card for a stay that never happened. I booked the hotel several months in advance. However, I needed to cancel a few days later due to some family member changes. The manager advised that this was an advanced purchase and that they could not refund my money-even though i... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Frank M, Thank you for your review about your stay. It is truly unfortunate to see that you did not fully enjoy your time at the hotel. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look... More

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Additional Information about Holiday Inn Express Hotel & Suites Boston Garden

Address: 280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
Phone Number:
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Boston Garden 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Boston Garden
Holiday Inn Express Boston
Holiday Inn Boston

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Free Wifi and hot breakfast. Located across from North Station and the TD Garden making us the closest hotel to the Garden, home to both the Celtics and the Bruins. Boston is a walking city and the hotel is central to all the historic neighborhoods and attractions you want to visit. The hotel is in walking distance to many of Boston’s historic sites, Faneuil Hall, Paul Reveres house, Boston Harbor, Beacon Hill and the Freedom Trail. With many great restaurants and attractions also in easy reach this hotel in Boston’s North End is an ideal location for your next visit.Business travelers appreciate that the hotel is near the financial center, the Government Center, Massachusetts General Hospital, Spaulding Rehabilitation Center and Massachusetts Eye Ear Center. Boston is home of many of the world’s finest colleges and the hotel is located in within minutes of many of them; Harvard, Yale, Cambridge, MIT and Boston College.Holiday Inn Express & Suites Boston Garden has an unbeatable location with valet parking and complimentary hot breakfast, 24-hour fitness room, business center and WiFi. ... more   less 
Number of rooms
72

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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