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Holiday Inn Express Hotel & Suites Boston Garden

2.5 of 5 280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
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Holiday Inn Express Hotel & Suites Boston Garden
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Holiday Inn Express Hotel & Suites Boston Garden
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273 reviews from our community

Traveler rating
    65
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    61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fairfax, Virginia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Great location, very friendly people. The staff was very helpful for us. I unfortunately had a default that sometimes kicks in within my IHG account that automatically selected two double beds (which I've never actually selected). The front desk staff took care of us (wife and a baby), which I know is not always the easiest customer to handle, so... More

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel that is just blocks away from the Little Italy, the city center, and the Charles River, is just a few minutes drive from the Logan Airport, without traffic. The receptionists, Randy, Denzell was nice, and one of the staff kindly indicated the parking garage close to our hotel. The room was clean and neat. The temperature was good.... More

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I have travelled quite a bit and have not received better service. Fantastic location (especially for sports fans) and close to subways and bus routes. Room was clean and maintained daily. But the best part of our stay was the service! The staff, whether it was reception, doormen, or service ladies were pleasant and helped at every opportunity. If we... More

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Norwalk, Connecticut
Top Contributor
71 reviews 71 reviews
6 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose to stay here because of the central location. We were in town for the night to attend a show and it was just a short walk to the theater. The room was pretty standard and we were even given complimentary snacks when we checked in which was a nice touch. If you are looking for a hotel that... More

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Contributor
17 reviews 17 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm a gold member, so asked for an upgrade when I checked in. I was told it was arranged. I even asked again when I got the key, because it didn't feel right. I got to the room and it was clearly a small standard room. Now I'm annoyed, and went back down to challenge the front desk, telling them... More

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New York City, New York
Contributor
20 reviews 20 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had read some mixed reviews on here for this property, but it was well priced for a few days at the end of October. Arriving on the Saturday, there was a concert on at the TD Garden. There was lots of fans in the area but were all well mannered and it was quieter. I can imagine if there... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Captain_MarkH, Thank you for your stay and leaving us a review. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Thank you... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

My boyfriend and I stayed for our first anniversary/halloween. Not only was our hotel room clean and quiet, but they also upgraded us for free. We even were given champagne! The staff were also very accommodating and let us leave our luggage in secure storage for the day since we arrived in the morning. Other than the actual hotel room... More

Was this review helpful? Yes 1
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Lololodats, Thank you for sharing your recent experience at our hotel and for choosing to stay with us on your anniversary. We are glad you enjoyed the upgraded room and champagne! We hope you stay with us again next year! More

Nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Appreciated the service to the airport. It was direct...not dropping off at a train station. Very reliable. It is on the edge of the city, which is very nice if you are renting a car. Enterprise will pick up at hotel and take you to the car. They also took us back to the hotel. Limited city traffic was relaxing.

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear KaNebraska, Thank you for the review but I believe this may be for a different location as we do not provide a shuttle. More

Pittsburgh, Pennsylvania
Top Contributor
157 reviews 157 reviews
28 hotel reviews
199 helpful votes 199 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were attending an event at the TD Garden and this hotel location is perfect. I think we also saved some money on parking by using the hotel valet service. The walk to the Garden wasn't more than 2 minutes. This was especially nice when we were leaving the Garden in a downpour and returning to the HI. We barely... More

Was this review helpful? Yes 1
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear PennWanderer, Thank you for sharing your recent experience at our hotel. It is great to hear our location was convenient for your trip to the TD Garden and you weren't stuck in the rain too long! We are glad you enjoyed the breakfast and your room was super clean! We appreciate the nice comment about our staff. See you... More

Ajax, Canada
Top Contributor
61 reviews 61 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I chose this particular hotel specifically because of the location. I had of course read some of the reviews and at one point questioned if I was making the right choice. First let me point out that this hotel is small and on a side street, that has heavy foot traffic as people are heading to the North Train Station... More

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Cheryl T, Thank you for taking the time to write this descriptive review. It is great to hear you slept peacefully and the room was perfect for your needs. We are aware of the status of the hallways and will be updating the carpets and paint very soon. Thank you for the nice comments about our staff. We are... More

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Additional Information about Holiday Inn Express Hotel & Suites Boston Garden

Address: 280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
Phone Number:
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Boston Garden 2.5*
Number of rooms: 72
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Also Known As:
Holiday Inn Express Hotel And Suites Boston Garden
Holiday Inn Express Boston
Holiday Inn Boston

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