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Holiday Inn Express Hotel & Suites Boston Garden

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280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Boston Garden
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368 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I checked in very late (11:00 PM ) and checked out very early (5:00 AM) so cannot speak to certain aspects of this hotel. The location is directly across from the Boston Garden which could make for a noisy night should there be an event going on at the Garden. The rooms are large but not very well kept. The... More 

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Coopersburg, Pennsylvania
Level Contributor
435 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I thought this would be a decent place to stay since it was close to the North End where we like to be, but I was wrong. First off they didn't have the luggage cart when we showed up. We were told it's lost and apparently nobody was bothering to look for it. With only five small floors it would... More 

Was this review helpful? Yes 1
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear wkrupa, Thank you for sharing your recent stay at our hotel. We apologize for the issues you experienced and can understand your frustration and disappointment. We hope you brought these issues to the attention of the manager on duty during your stay so we had the chance to make things right. We hope you give us another chance in... More 

Travelers are raving about these Boston hotels

Chester, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My husband and I are very pleased with our choice to stay at the Holiday Inn Express on Friend Street. The hotel staff is most personable and we feel very appreciated as guests. Christine at check-in has gone above and beyond to help us navigate the city, Lamin and another gentleman who is new helped us with valet service -... More 

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Burlington, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The location of this hotel is ideal as it's a quick walk to Fanneuil Hall, Quincy Market, etc., and directly across from Boston Gardens. There are many restaurants and bars conveniently located also but from the time you pull up, you feel like you're in a back alley. Granted the hotel is very old and they've done a great job... More 

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GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Jenn1975, Thank you for sharing your recent stay at our hotel. We are glad to hear you enjoyed our convenient location and we appreciate the nice comments about our staff. To hear that you weren't able to sleep at all while here is concerning. We apologize for the issues you experienced and hope you brought them to the attention... More 

Rhode Island
1 review
5 of 5 stars Reviewed 1 week ago

We found the hotel clean and inviting, but the best attribute was the staff. The front desk personnel were very helpful with answering questions, printing directions, etc. We were visiting during a heat wave, and when we came back to retrieve our car after already checking out, one of the front desk employees even offered us a popsicle to cool... More 

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Annapolis, Maryland
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a great location. Across the street from the TD Garden and trains and a short walk to Faneuil Hall and North End. The hotel is a little older but fairly well maintained. The staff here is outstanding - welcoming and friendly. The concierge was very friendly and helpful. Breakfast is included and they did a better... More 

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St. Petersburg, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

This hotel was great. Easy walk to subway and surrounding areas. The staff was very courteous to us. Always talked to us no matter what hour we came in. would recommend to anyone.Their breakfast was great. always fresh and hot, They kept the ares clean at all times.

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Raleigh
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family of 6 booked 2 rooms at this hotel for 3 nights in early August. I like the HI Express brand in general as a comfortable and affordable family accommodation with nice freebies like breakfast and wifi. There were a few things that really made this one stand out for me, however. First, the location can't be beat. This... More 

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Athens, Greece
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not something special but very close to the center of the city, next to TD Garden and the trains, the rooms looks old, the staff were very helpful always. The breakfast was very "American", I suggested for someone who does not want to spend time in the hotel

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Sofoklis V, Thank you for being our guest and for taking the time to write your review. We are delighted to read your kind endorsement of our location and our staff service. However, we regret to read that the condition of the room and our breakfast selections did not live up to your expectations. We take all feedback seriously... More 

Burlington, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Holiday Inn for one night in August. We read the previous reviews and they gave us mixed results and I wanted to take this opportunity to share my experience with this great and convenient hotel. Location: ideal. We were a 8 minute walk to Faneuil Market and a 3 minute walk to two different subway stops... More 

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