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All 77 Boston hotels

Mandarin Oriental, Boston

5.0 of 5 Hotel   |   776 Boylston St, Boston, MA 02199 (Back Bay)
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91%
Ranked #6 of 77 hotels in Boston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
teech99 Palma de Mallorca, Spain
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309 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Palma de Mallorca, Spain
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything here reeks of spophistication and class, from the whisper quiet of the lobby, to the super bathroom, to the quietness of the rooms (we had one at the back as we are light sleepers) to the huge bed etc. I could go on, but won't. Can't think how it could be improved, which is saying something, as we are... More

Was this review helpful? Yes 1
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Thank you for selecting Mandarin Oriental, Boston for your recent stay. We are delighted that we were able to exceed your expectations and that you enjoyed our comfortable and quiet guestrooms. We look forward to welcoming you back again soon. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My 5 day stay at MO, Boston with a 1yr old was a wonderful experience! Room amenities included a baby-proofing kit, bath kit, and gift bag w/toys for my 1 yr old son. In room dining offered up milk or juice each evening and each staff member we came across seemed genuinely interested that our needs were met. Stroller was... More

Was this review helpful? Yes 1
New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Mandarin Oriental in Boston for a business trip/event and everything from check-in to check-out was fantastic. The amenities are top notch, the staff helpful and the food delicious. Not to mention the location is perfect for a walk down Boylston or accessing other parts of Boston.

Was this review helpful? Yes 1
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Mandarin Oriental, Boston is always delighted to welcome our business travelers. We are so pleased that everything from check-in to check-out exceeded your expectations and that you were able to enjoy our convenient Back Bay location. We truly appreciate your feedback and we do hope you continue to frequent Mandarin Oriental, Boston. More

Lenox, Massachusetts
Top Contributor
89 reviews 89 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have a great home, and it is very rare we are as comfortable in a hotel as at home. This is the exception. Everything was perfect. We were greeted by skilled valets who got us out of traffic and the car unpacked in a jiffy, with no worry over our car being carefully stored. The reception desk was well... More

Was this review helpful? Yes 1
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Mandarin Oriental, Boston is truly honored to be considered your heavenly home away from home. We are delighted that our colleagues were able to anticipate your needs upon arrival, and that you enjoyed the entire experience beginning with the quickness of the valet, to the personal guestroom escort and completing with the welcome iced tea beverage. We are thrilled you... More

New Haven, Connecticut
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel often for work and was tasked with securing an event location for a Board Meeting my company was hosting in January. I was referred to the Mandarin Oriental through a colleague and from my very first interaction on a site visit, I knew it was the perfect choice. The building itself is almost brand new so all of... More

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Las Vegas
Top Contributor
58 reviews 58 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My 4 night stay for the Boston Marathon 2014 was a gigantic and pricey comedy of errors. The staff here is the weakest I've encountered at any Mandarin Oriental. The door men are surly and grumpy; the front desk personnel look good, but for the most part aren't efficient, effective or bright; the housekeeping staff are friendly, but a bit... More

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Eastbourne, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I stayed here for a holiday to celebrate a special anniversary. We spent a long time selecting our hotel and were very pleased we chose the Mandarin Oriental. From our very first contact with the hotel until our departure, the service we received was excellent. Our room was faultless with none of the little annoying things found... More

Was this review helpful? Yes 1
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

On behalf of the entire team at Mandarin Oriental, Boston, we would like to wish both you and your wife a very happy anniversary! We are delighted that you chose Mandarin Oriental, Boston to celebrate such a special occasion and that our colleagues provided excellent service and made you feel like part of the MO family. We are honored that... More

Oyster Bay, New York
Top Contributor
65 reviews 65 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really, every attribute was excellent. Service, rooms, cleanliness, food, decor, etc., etc. Everything lives up to the highest expectations. I only wish I had been there for pleasure. I spent the entire time in a conference room. Highest possible recommendation. Except the light switch, which I couldn't figure out.

Was this review helpful? Yes
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

On behalf of the entire team at Mandarin Oriental, Boston, thank you for your kind comments. We are thrilled that we were able to exceed your expectations during your business stay and are honored to receive your recommendation. Prior to your next arrival, we would be happy to make the appropriate adjustments to the lighting system in order to make... More

boca raton
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This M/O certainly earns its frequent five star ratings in many and most ways. My only quibble is the $100.00 FHR hotel credit can only be applied to the hotel's spa services, not food, beverages, room service etc. Other than that the wife and I really enjoyed this hotel for all the reasons previously stated by other reviewers.

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Stamford, Connecticut
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Mandarin Oriental is, as one would expect, beautifully appointed. Check-in was quick and courteous. They did upgrade our room one level at my request. The bar at Asana provided great service and tasty apps. The room was very nice and clean if not quite as spacious as I would have preferred. (But certainly adequate for a one night stay.)... More

Was this review helpful? Yes
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Mandarin Oriental, Boston is delighted to hear you enjoyed our convenient Back Bay location and were able to take advantage of our close proximity to Fenway Park. We are pleased that you enjoyed our arrival experience and our guestrooms. Thank you for your comments and we look forward to welcoming you back again soon. More

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Additional Information about Mandarin Oriental, Boston

Address: 776 Boylston St, Boston, MA 02199
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Boston 5*
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Also Known As:
Mandarin Oriental, Boston Hotel Boston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#3 Business Hotel in Boston #3 Spa Hotel in Boston #6 Luxury Hotel in Boston #8 Romantic Hotel in Boston #18 Family Hotel in Boston
Hotel Class
Official Description (provided by the hotel)
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 
Number of rooms
148

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