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Mandarin Oriental, Boston

#8 of 77 Hotels in Boston
Certificate of Excellence
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776 Boylston St, Boston, MA 02199
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Best prices for: 1 room 1 guest
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Mandarin Oriental, Boston
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Mandarin Oriental, Boston
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405 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Irving, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

If you can't be at home in your own bed, next beat thing is the Mandarin Oriental Hotel in Boston. The service from check-in to dining and to check out is very personable, warm and professional. The rooms are wonderful. I can't say enough about them. And the Mandarin's staff is exemplary. Of particular note is Jennifer in Concierge. Over... More 

Review collected in partnership with this hotel

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MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Arthur, Thank you very much for your continued visits and your excellent review! I am thrilled to learn what warm and outstanding service all of our colleagues have provided you with, and that Jennifer was able to secure both transportation and restaurant reservations for you. I am also delighted that you enjoyed our accommodations and the hotel as a... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

We had a Fantasyic stay. Extremely accommodating. Terrific experience with impeccable customer care. We were staying in Boston for our son's wedding. The staff are professional, knowledgeable and friendly. The spa was amazing and the rooms outstanding. Highly recommend when you are staying in Boston for quite an outstanding experience.

Review collected in partnership with this hotel

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MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Michaelgriselk, Thank you very much for your most recent visit! I am pleased to hear that you had the opportunity to utilize the spa and enjoyed our accommodations. Of course, I am always delighted to hear about our colleagues providing excellent service, and I am happy to hear that you found everyone to be professional, knowledgeable, and friendly. Congratulations... More 

Cagliari, Italy
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My fourth time in Boston but first time in Mandarin Oriental Boston!! It is superb: rooms spacious elegant and comfortable, very nice SPA ( they miss only the sauna), FB outlets cool ... But the cherry on the cake is the service!! Attentive elegant, all the staff is extremely well trained and they have a fantastic attitude with the guest... More 

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MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Cristm, Thank you for your visit to Mandarin Oriental Boston and for your wonderful review, it is very much appreciated. I am always delighted to hear when our colleagues provide outstanding levels of service and attentiveness to our guests. I am also pleased that you enjoyed our spa and dining offerings, and found our rooms to be spacious, elegant,... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My second stay at this magnificent hotel. The hotel decor is simple, sophisticated, and elegant. The level of service from all staff is premiere. It appears that employees have been empowered to make administrative decisions. Several times during my stay it was clear that staff wanted to help in every way possible and that they were able to take individual... More 

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MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear PrimaCritic, On behalf of the entire team at Mandarin Oriental, Boston, thank you very much for your second visit, as well as your wonderful review. I am absolutely delighted to hear that our colleagues provided you with an excellent level of service, and were able to assist you in every way possible. I am also pleased that you found... More 

Cranford, NJ
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had the opportunity to stay here in March 2015 for eight days. From reservation to check-in, from the professional, approachable, and friendly staff, to the little touches like in room espresso machines, tea kettles ( I don't usually drink espresso), turn down service, solid, quiet, comfortable rooms with big soakiing tubs, an amazing spa, this hotel really understands what a... More 

Review collected in partnership with this hotel

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MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Mirepoixjoe, Thank you very much for your recent say and your outstanding review, it is very much appreciated. I am delighted that you experienced our colleague’s warm service and attention to detail. I am also very pleased that you enjoyed our splendid accommodations, and were able to take full advantage of our location. Your recommendation is appreciated, and I... More 

Las Vegas, Nevada
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is by far one of the nicest hotel rooms that I have stayed in. They kept the place spotless and the service was great. The hotel connects right to Copley Square for all the great shopping. I spent hours just walking the mall and shopping. I was the middle of March, so it was cold and nice to be... More 

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MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear KristenK1969, On behalf of the entire team at Mandarin Oriental, Boston, thank you for your review. I am delighted to hear that you enjoyed our rooms and that our colleagues provided an excellent level of service. I am also pleased that you were able to take advantage of our Back Bay location and went shopping! We look forward to... More 

Luxembourg, Luxembourg, Luxembourg
Senior Contributor
46 reviews 46 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Spa is very nice and the massage excellent. The staff is very welcoming and they take care of the guest very well. I can only recommend the visit of the spa. all the complex is well equiped and there is the possibility to relax.

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MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Wolfgang W, On behalf of the entire team at Mandarin Oriental, Boston, we are always delighted to hear when our colleagues provide a superior standard of service. We are so happy you enjoyed your visit, and were able to relax in our spa! We look forward to welcoming you back next time your travels bring you to Boston. More 

Minneapolis, Minnesota
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Recently, I stayed at the Mandarin Oriental. It was a fantastic hotel. The location was great. The service was wonderful. The rooms are really nice. The spa and gym is great. I would stay here again. The staff was great.

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MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear econ3101, On behalf of the entire team at Mandarin Oriental, Boston, I would like to thank you for sharing your review. We are delighted to hear that you enjoyed our convenient Back Bay location, found our guestrooms to be comfortable and elegant and that our colleagues provided excellent service. We are also pleased that you were able to take... More 

Top Contributor
64 reviews 64 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 10, 2015

I stay here once a year while in Boston. The service is fantastic and the location is great. I was happy to see the renovated bar and restaurant. I like the changes. I used the Spa this time around and the quality, service and the treatment was very good! Definitely recommended!!

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MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear 94RK94, We at Mandarin Oriental, Boston are delighted that you enjoyed the atmosphere of Bar Boulud, we are certainly excited about our new restaurant. We are also pleased that our colleagues provided fantastic service in our award-winning spa. We appreciate the recommendation, and look forward to welcoming you back next time your travels bring you to Boston. More 

2 reviews
5 of 5 stars Reviewed February 5, 2015

As always, the Mandarin Oriental was a warm and welcoming refuge from the winter chill. The staff was gracious and professional, the room was beautiful and well attended, and every amenity is available. We look forward to our return trip in May.

Review collected in partnership with this hotel

Was this review helpful? Yes
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear gko2014 On behalf of the entire team at Mandarin Oriental, Boston, we are always delighted to hear when our colleagues provide a superior standard of service. We are so happy our team was able to provide a warm refuge during this cold and snowy winter. We look forward to welcoming you back in May! More 

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