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The Fairmont Copley Plaza, Boston

#21 of 78 Hotels in Boston
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138 St James Ave, Boston, MA 02116
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The Fairmont Copley Plaza, Boston
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The Fairmont Copley Plaza, Boston
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1,669 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This Hotel was rather surprising in that everything was exactly as shown in the pictures. The Fairmont is quite an attractive hotel from the outside, and in a very convenient location for Back Bay Train station (5mins down the hill) and close to the Green Line T. The staff were very friendly and went out of their way to help... More 

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Shanghai, China
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had room "375" was quite a long walk. All I did was to request for a quiet room. Could hear voices along the corridor, especially 1 night when the hotel had a prom night for high school students, and it was rather loud.

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Amherst, New Hampshire
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

You probably already know this is top rated hotel in Boston. Service is what differentiates a great looking property. This is excellent service. We booked the room to attend a wedding. We went back and forth on the number of nights needed, and the staff was fully accommodating on every change. I liked that we were allowed to set our... More 

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a stunning hotel filled with beautiful artwork and amazing architecture. I was only in town one evening for a social event being held at the hotel. The room was very clean and the bed was comfortable. The hotel is fairly old, I believe, so there are a few things in the room that feel like they could use... More 

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Harrogate, UK
Contributor
13 reviews 13 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here this last weekend. The staff were amazing - they are the ones on American TV over the weekend because they bought the poorly boy who is a long term guest there a labrador puppy to help him enjoy life better - what lovely people ! We stayed on the Gold floor (four). The rooms were lovely and... More 

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Calgary, Alberta
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I just returned from a 6 day stay (May 13-19) in Boston at the Fairmont (rm 671)-it was a very positive experience. The staff were unfailingly pleasant and helpful –the concierge was likely tired of us. (ps to him- on Sunday-he suggested Stephanies on Newbury-we had 6 in our group and arrived earlier than the reservation-they took... More 

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Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here while in town for a conference. The location can't be beat. The ambiance and service were truly excellent. I saw many instances of employees going above and beyond for guests (including myself). A minimal drawback noise from the adjacent room, but it was not excessive. Definitely a lot of activity on the first floor due to conferences... More 

Was this review helpful? Yes 1
Carlos B, Hotel Manager at The Fairmont Copley Plaza, Boston, responded to this review

All of us at the Fairmont Copley Plaza would like to thank you for your wonderful comments regarding our colleagues going above and beyond for our guests. We’re so pleased that our location on Copley Square made your experience more enjoyable. We can’t wait to welcome you back! Thank you for your review. Warm Regards, Carlos Bueno Hotel Manager carlos.bueno@fairmont.com More 

NJ
Top Contributor
84 reviews 84 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very well located in Boston. You get in quickly by road or train. It's a walk everywhere from here. Superb and efficient service, allow early check in and late check out without a fuss. Rooms were large and excellent. The breakfast was good as was the Sunday brunch but not a buffet. Definitely going back.

Was this review helpful? Yes
Carlos B, Hotel Manager at The Fairmont Copley Plaza, Boston, responded to this review

We’re delighted to hear that your recent stay at the Fairmont Copley Plaza was "Super Duper". Thank you for mentioning our location which affords our guest the opportunity to easily enjoy Boston's Historic Back Bay. We look forward to welcoming you back in the future. Warm regards, Carlos Bueno Hotel Manager carlos.bueno@fairmont.com More 

Staffordshire
Top Contributor
52 reviews 52 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When we walked into this hotel, we thought there had been a mistake in our booking. We are down to earth people & this hotel made us feel like we were somebody. The staff follow this up by making you feel like somebody, even to the point of remembering your name in a sea of people staying there. Boston people... More 

Was this review helpful? Yes 1
Carlos B, Hotel Manager at The Fairmont Copley Plaza, Boston, responded to this review

Thank you so much for your kind recommendation of the Fairmont Copley Plaza. It was our privilege to be able to personalize your stay with us and makes us very happy to know that you and your husband enjoyed a baseball game at Historic Fenway Park. I am so pleased that our colleagues left you with such a positive impression.... More 

Schenectady, New York
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently spent 4days/3nights at the Historic Fairmont Copley Plaza in Boston. Location can't be beat. The hotel's classic elegance is seen throughout and was maintained in the recent remodel of the guest rooms. The rooms are beautiful, comfortable, and upgraded with the latest amenities while maintaining its old world charm! The best surprise was the complimentary workout clothes and... More 

Was this review helpful? Yes 1
Carlos B, Hotel Manager at The Fairmont Copley Plaza, Boston, responded to this review

I am thrilled that you enjoyed your recent stay at The Fairmont Copley Plaza. Thank you for your kind words and I am so glad that you had an enjoyable stay with us. We look forward to welcoming you back! Best regards, Carlos Bueno Hotel Manager More 

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