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The Fairmont Copley Plaza, Boston

#20 of 77 Hotels in Boston
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138 St James Ave, Boston, MA 02116
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The Fairmont Copley Plaza, Boston
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The Fairmont Copley Plaza, Boston
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1,632 reviews from our community

Traveler rating
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321
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Very nice property. Great for business. I was looking for an upscale property in the back bay area of Boston. My first trip and look forward to coming back. Friendly staff specially on the gold floor.

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The Netherlands
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed on the Gold Floor, worth every penny. Although it is not exactly a cheap place to stay, we were welcomed in the Gold Floor area by such wonderful staff. Trying to help in every way they really take care of you. Great breakfast and nice afternoon canapés. Rooms were well kept although you may want to choose the outside... More 

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Hamilton, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Disappointing start to an otherwise good stay. Despite the booking being for 2 adults and 1 six year old child, no extra bed was provided in the room. After requesting one on our way out of the hotel, we returned to our room to find an extra bed provided but in a vertical position in the middle of our room... More 

Was this review helpful? Yes 1
Princeton, New Jersey
Top Contributor
97 reviews 97 reviews
38 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here on Thursday night for business. This being the Boston marathon weekend the hotel was very busy. Despite the crowds the hotel was very well run, staff were friendly and check-in, room service, breakfast and baggage storage all was efficient. From when I lived in Boston, I remembered the hotel as being somewhat run down, but the recent... More 

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Hudson, New Hampshire
Top Contributor
180 reviews 180 reviews
19 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We love this venerable, old Boston hotel. They've done a great job updating it. Staff at the door and the front desk were excellent, friendly and helpful. Our room was done in subtle shades of blue and grey and very clean. The bathroom is gorgeous, a huge walk-in shower, long marble or granite counter with two large sinks and a... More 

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Athens, Greece
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I ve tried em all and this is the best one..just make sure you book early and get a good price..Gold rooms are preferred as they offer great breakfast and appetizers in the evening. Will definitely go back..

Was this review helpful? Yes 1
Windsor, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here over the Easter Weekend and from check in to check out a fantastic experience. Had not been to Boston before and the actual building itself is incredibly stunning both inside and out. Pictures do not do this hotel justice. The dogs who work at the hotel were a pleasant surprise and added additional charm to check in. Our... More 

Was this review helpful? Yes 1
Jennifer Z, Manager at The Fairmont Copley Plaza, Boston, responded to this review

Hello, Thank you for sharing your experience with us here on TripAdvisor. I'm delighted to hear that you enjoyed your stay, especially that my colleagues Ben and Emily left such a positive impression! We appreciate you taking the time to share your feedback, and we hope to welcome you back to Boston sometime soon. Warm Regards, Jennifer Zajac Internet Marketing... More 

Bogota, Colombia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Is not mistery that in the US corporate hotels are sloppy with service due to cost savings reasons. The Fairmont at Copley Square is one of the few hotels that is perfectly clean and iwth close attention to detail. I will definetly recommend the executive lounge that by US standards is a must have with a reasonable selection of liquor.... More 

Was this review helpful? Yes
Jennifer Z, Manager at The Fairmont Copley Plaza, Boston, responded to this review

Hello, Thank you for taking the time to share your feedback with us. I am so pleased to hear that you enjoyed your stay, from our high standards of service to the additional benefits of Fairmont Gold. We appreciate your post and hope to welcome you back to Boston soon. Warm Regards, Jennifer Zajac Internet Marketing Manager More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We adore this Fairmont property. We are always welcome like family. We have watched through the years how Catie, the Black Lab is aging, she is always so cute, friendly and part of the the hotel. For breakfast the staff surprised us with fresh scones. The room was perfect. Sad to leave.

Was this review helpful? Yes 1
Jennifer Z, Manager at The Fairmont Copley Plaza, Boston, responded to this review

Hello, Thank you for sharing your experience with us here on TripAdvisor. I'm thrilled to hear that you feel "welcomed like family" at our hotel by our staff, including canine ambassador Catie Copley. We appreciate your post and hope to welcome you back to Boston soon! Warm Regards, Jennifer Zajac Internet Marketing Manager More 

Washington
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

The Fairmont Copley Plaza is a historic jewel of the Fairmont chain, and one of the finest hotels we have stayed at in a long history of travel featuring historic hotels and inns. The lobby and public spaces are breathtaking, the room was large, spacious, well-appointed and blissfully comfortable, and the staff were unfailingly pleasant, helpful, and accommodating. The location... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Jennifer Z, Manager at The Fairmont Copley Plaza, Boston, responded to this review

Hello, Thank you for your comments! I am delighted to hear that you enjoyed your stay, from your "blissfully comfortable" room to my "helpful, accommodating" colleagues. I look forward to sharing your praise with the team, as I am certain they will be thrilled to hear what a positive experience you had. Thank you, again, for your post and we... More 

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