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The Fairmont Copley Plaza, Boston

#19 of 77 Hotels in Boston
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138 St James Ave, Boston, MA 02116
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The Fairmont Copley Plaza, Boston
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The Fairmont Copley Plaza, Boston
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1,637 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
56 reviews 56 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel even has its own dogs that you can take for walks. How cool is that? It's brilliantly located, nothing is too much trouble for the staff, the public areas are majestic and the rooms restrained in their traditional decor. Best of all, the gold floor we had upgraded to included free WiFi and access to the lounge, where... More 

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Orlando
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Fantastic Property and Amanda and Emily in Gold Lounge are great!! If I need to stay in the Boston area again I will not have to think twice. Beautiful rooms as well. The whole experience was wonderful!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
Wallingford, Connecticut
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Simply a beautiful hotel. We had a suite which was spacious, clean, comfortable, great view & perfect. Great location, helpful staff, great workout room & room service. If we ever head back up to Boston for a weekend, it will be hard not to stay here. Loved it!

Was this review helpful? Yes 1
Brookfield, CT
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Copley Plaza is one of the finest Boston Hotels. The staff could not have been any nicer and professional. The room was spacious and clean. We particularly enjoyed the lobby lounge. Can't wait to come back!

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Very nice property. Great for business. I was looking for an upscale property in the back bay area of Boston. My first trip and look forward to coming back. Friendly staff specially on the gold floor.

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Jennifer Z, Manager at The Fairmont Copley Plaza, Boston, responded to this review

Hello Frank, Thank you for sharing your feedback with us! I'm delighted to hear that you enjoyed your experience - especially that you found my colleagues on Fairmont Gold particularly friendly and helpful. We appreciate your comments and hope to welcome you back again, on your next trip to Boston. Warm Regards, Jennifer Zajac Internet Marketing Manager More 

The Netherlands
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed on the Gold Floor, worth every penny. Although it is not exactly a cheap place to stay, we were welcomed in the Gold Floor area by such wonderful staff. Trying to help in every way they really take care of you. Great breakfast and nice afternoon canapés. Rooms were well kept although you may want to choose the outside... More 

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Hamilton, UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Disappointing start to an otherwise good stay. Despite the booking being for 2 adults and 1 six year old child, no extra bed was provided in the room. After requesting one on our way out of the hotel, we returned to our room to find an extra bed provided but in a vertical position in the middle of our room... More 

Was this review helpful? Yes 2
Jennifer Z, Manager at The Fairmont Copley Plaza, Boston, responded to this review

Hello, Thank you for taking the time to share your experience with us. While I'm pleased to hear that you found my colleagues so "helpful and friendly," it sounds like we definitely missed the mark in fulfilling your request for a rollaway bed. I have shared your post with our Director of Rooms, Hayley Adamson, as I think your comments... More 

Princeton, New Jersey
Top Contributor
97 reviews 97 reviews
38 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here on Thursday night for business. This being the Boston marathon weekend the hotel was very busy. Despite the crowds the hotel was very well run, staff were friendly and check-in, room service, breakfast and baggage storage all was efficient. From when I lived in Boston, I remembered the hotel as being somewhat run down, but the recent... More 

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Jennifer Z, Manager at The Fairmont Copley Plaza, Boston, responded to this review

Hello, Thank you for your post. I am so pleased to hear that you enjoyed your stay, from my helpful colleagues to our beautifully renovated guest rooms and public spaces. Marathon weekend is certainly an exciting, busy time here in Boston, so it's great to hear that your experience was seamless and pleasant. Thank you, again, for your comments and... More 

Hudson, New Hampshire
Top Contributor
180 reviews 180 reviews
19 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 1 week ago

We love this venerable, old Boston hotel. They've done a great job updating it. Staff at the door and the front desk were excellent, friendly and helpful. Our room was done in subtle shades of blue and grey and very clean. The bathroom is gorgeous, a huge walk-in shower, long marble or granite counter with two large sinks and a... More 

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Jennifer Z, Manager at The Fairmont Copley Plaza, Boston, responded to this review

Hello Nancy, Thank you for taking the time to share your experience with us here on TripAdvisor. I'm thrilled to hear that you enjoyed your stay overall, from our central location to my friendly colleagues. I hope you felt comfortable bringing the issues you've mentioned to the attention of our Front Desk during your stay, as I am certain they... More 

Athens, Greece
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I ve tried em all and this is the best one..just make sure you book early and get a good price..Gold rooms are preferred as they offer great breakfast and appetizers in the evening. Will definitely go back..

Was this review helpful? Yes 1
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