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The Fairmont Copley Plaza, Boston

4.5 of 5 138 St James Ave, Boston, MA 02116
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The Fairmont Copley Plaza, Boston
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The Fairmont Copley Plaza, Boston
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1,427 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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akron
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we stayed here for four nights on the gold level. everything, and then some, was taken care of for us. friendly, charming staff. the breakfast, luncheon, appetizers and early eve desserts were wonderful, plentiful and, while some of our day excursions were on wet, windy days, it was so nice to come back and nestle in next to the fireplace... More

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New York City, New York
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My evening check-in with Eva was warm but extremely efficient: in about 1 minute, I was on my way to my room. That's exactly what I needed after a long day of travel and work. Thanks, Eva! Upon entering my room, I was greeted by classical music coming from the welcome menu on the television. (It was so relaxing, I... More

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Hiawassee
1 review
5 of 5 stars Reviewed 3 days ago NEW

The rooms are terribly small, as are the beds unless you get a king or 2 queen sized beds. The first room we were shown was down a winding maze of corridors. The only way to find it again was to leave a trail of bread crumbs. Be sure to confirm the room requested or you will be staying in... More

Review collected in partnership with Fairmont Hotels & Resorts

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Oakland, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel was elegant with a richly decorated interior. Staff were friendly, helpful, and professional. Service was exceptional. The hotel was centrally located in a good section of the city. We thoroughly enjoyed our 7 day stay and will definitely consider staying again next time we are in Boston.

Review collected in partnership with Fairmont Hotels & Resorts

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Fort Lauderdale
1 review
4 of 5 stars Reviewed 4 days ago NEW

Great location and very stately property. Staff attention was avarage, not what I expected at Fairmont. I have stayed at several Fairmont properties and received better service. Bar area very active and wait staff was stretched but tried hard.

Review collected in partnership with Fairmont Hotels & Resorts

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United States
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

An older hotel in a nice central location. A bit tired for sure with older furnishings and oddly configured suites. Staff was quite friendly and attentive. Not a bad place to stay while in Boston yet probably not among the best hotels the city has to offer.

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Jennifer Z, Manager at The Fairmont Copley Plaza, Boston, responded to this review

Hello, Thank you for sharing your feedback with us. While I'm pleased that you enjoyed our central location and attentive staff, I'm surprised you found the atmosphere "tired." We quite recently completed an extensive renovation and restoration project, which did include new, custom furnishings. This year, we were also voted one of the Top Ten Hotels in Boston by readers... More

Tracy
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Pristine excellence is what you get when staying at The Fairmont Copley Plaza, the hotel services are excellent from the moment the door man greets you at the anyone of the hotels doors to the exceptional front desk services with checking in. If you’re lucky one of the resident dogs Catie or Carly will be at either outside side door... More

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Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I spent a few nights here this week, and had a couple friends who were with me that stayed on other floors. It is the oddest thing. . . the hotel really smells. Lobby is fine, ballroom is fine. Bathrooms are fine. However, once you step off the elevator into the guest room hallways, the stink is almost suffocating. Part... More

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Jennifer Z, Manager at The Fairmont Copley Plaza, Boston, responded to this review

Hello, Thank you for sharing your feedback with us here on TripAdvisor. I have shared your post with our Hotel Manager and internal follow-up was completed on this isolated issue. We appreciate your comments and hope you'll consider returning on your next visit to Boston. Warm Regards, Jennifer Zajac Area Manager, Internet Marketing More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Love this beautifully restored hotel in the heart of it all. Very spacious rooms and lovely Hollywood recency decor. Friendly staff and welcoming retrievers :) are a fantastic touch. You can not go wrong here. Definitely recommend.

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Leamington Spa, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We started and ended our recent trip to New England at the Fairmont Copley Plaza and what a splendid way to spend our time in Boston. This is such a charming hotel, in a perfect location for sightseeing and shopping. On entering the lobby you are transported back to the age of elegance and luxury. It is grandiose yet welcoming... More

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Additional Information about The Fairmont Copley Plaza, Boston

Address: 138 St James Ave, Boston, MA 02116
Phone Number:
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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