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The Fairmont Copley Plaza, Boston

#21 of 78 Hotels in Boston
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138 St James Ave, Boston, MA 02116
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The Fairmont Copley Plaza, Boston
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The Fairmont Copley Plaza, Boston
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1,660 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Schenectady, New York
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

We recently spent 4days/3nights at the Historic Fairmont Copley Plaza in Boston. Location can't be beat. The hotel's classic elegance is seen throughout and was maintained in the recent remodel of the guest rooms. The rooms are beautiful, comfortable, and upgraded with the latest amenities while maintaining its old world charm! The best surprise was the complimentary workout clothes and... More 

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Portland, Oregon
1 review
5 of 5 stars Reviewed 3 days ago NEW

My mom and I stayed here last fall. It was her final trip home to Boston and the staff understood the significance of our trip. Not only did they give me a huge break on my room rate, as an unemployed official caretaker, they upgraded our room so Mom could admire her beautiful city from her bed. I have no... More 

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Los Altos Hills, California
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is literally a short block from the Back Bay train station, so convenient. The lobby was a madhouse, I had to shoulder my way in. It was raining outside and a mass of people were checking out and wheeling bags out the doors, while even more people were just milling about. My only criticism is that the hotel... More 

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New England
Top Contributor
141 reviews 141 reviews
41 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I attended a conference meeting last week at the fairmont. I was one of the last to check in and the hotel was full with only 3 rooms left. Unfortunately, this resulted in my getting a very small queen bedded room (room 132). Since I expected a nice room at such a nice hotel I was disappointed by the size... More 

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Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel was definitely upgraded but had an early 19th20th century feel to it. My room was fabulous and very well decorated. The tub was too die for!!! Definitely will stay again. My daughter would think this was a castle.

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Grosse Pointe Woods
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Expensive, even with the conference discount. Really? $11 extra for wifi?? Noise from the corridor woke me up all night. Needs better insulation around that door. But the hotel is nicely situated, a variety of bars and eateries are steps away, as is the subway. Thanks, I'll stay somewhere else next time.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
Top Contributor
203 reviews 203 reviews
27 hotel reviews
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the best Hotels that I've stayed in. The decor is stylishly retro and the common areas reflect the glorious past. If you're in Boston for leisure or work, this is the place to stay. Service is excellent, staff are well trained and friendly and the rooms are spacious, luxurious and clean. The busy shopping district of... More 

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Carlos B, Hotel Manager at The Fairmont Copley Plaza, Boston, responded to this review

It was wonderful having you with us at the Fairmont Copley Plaza, and thank you for taking the time to share your review with us here on TripAdvisor. I am absolutely delighted that your stay with us left such a positive impression: from our well trained colleagues, décor and spacious guest rooms. We hope that you will join us again... More 

Atlanta, GA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Traveled to Boston for conference and had read favorable reviews on the recently remodeled Fairmont hotel. It really was a lovely place to stay Our suite was beautiful. The staff was great for the most part, cleaning staff seemed a little slow and confused.

Review collected in partnership with Fairmont Hotels & Resorts

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Carlos B, Hotel Manager at The Fairmont Copley Plaza, Boston, responded to this review

It was wonderful having you with us at the Fairmont Copley Plaza. I am delighted to hear that you enjoyed your beautiful suite and had a lovely stay. I regret that not all colleagues were as attentive and will address with our team in our daily briefings. We look forward to welcoming you back. Best regards, Carlos Bueno Hotel Manager More 

Top Contributor
52 reviews 52 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed on gold floor , couldn't be nicer. Laura concierge was excellent. Warm enthusiastic greeting, wonderful concierge, food and drink presentations were delicious and refreshing. Lounge offered drinks and goodies all day. Room had very comfortable bed, ample draw space, closet, safe and marble bathroom. Walk in shower had nice water pressure and toiletries. Food cafe also had excellent food... More 

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Washington DC, District of Columbia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

From the warm welcome of the doorman to the friendly tail wag of Caty Copley as she wonders the luxurious hotel lobby, the Fairmont Copley remains a hotel icon in Boston. The luxurious lobby sets expectations beautifully decorated, well maintained and adorned with the most spectacular flower arrangements. Recent renovations have updated the rooms but retained their vintage designs making... More 

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