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Fairmont Copley Plaza, Boston

#21 of 82 Hotels in Boston
Certificate of Excellence
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138 St James Avenue, Boston, MA 02116
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Fairmont Copley Plaza, Boston
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1,759 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charles City, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at the Fairmont Copley Plaza for one night when I had to travel to Boston for a family event. Overall the hotel was excellent. I had a club lounge room with a view of the park. The decor and service were both great. I really enjoyed the food in the club lounge as well. My son also thought... More 

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Houston, Texas
Level Contributor
153 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was our first visit since a major renovation and first impressions were great. The lobby is beautiful, with wonderful original art by Picasso, Chagall, Matisse, Miro and others. We had a room on the concierge floor. It was spacious with nice details like crown molding. When we booked the room we were deciding between one with a second queen... More 

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Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review

Hello, and thank you for taking the time to share your feedback with us. Though pleased to hear your initial impressions were positive, I am disappointed that we missed the mark on a number of things during your stay. I have shared your post with Anton Fedulenka, our Director of Front Office, in order to further review opportunities for further... More 

Sun City West
1 review
5 of 5 stars Reviewed 2 days ago NEW

Staff greets you at the door, upgrades your room if you ask, treats you like royalty, and even feeds and waters the dogs of guests. This place is close to everything important. No place better in town to stay than this.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review

Hello, Thank you for sharing your comments with us - "No better place in town to stay" is certainly high praise that we never tire of hearing! We appreciate your post and hope to welcome you back to Boston soon. Thank you, again. Warm Regards, Jennifer Zajac Internet Marketing Manager More 

Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed one night for work. Beautiful common areas, excellent front desk staff who provided complimentary Wifi. Rooms were spacious, a bit dated. Nice gym and a rooftop deck. The restaurant was expensive for breakfast. Coffee was $6.00, but bottomless cup and the best coffee I've had.

Was this review helpful? Yes
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review

Hello Brandy, Thank you for your post! I am thrilled to hear you enjoyed your brief stay with us, from my "excellent" colleagues at the front desk to our grand lobby and common spaces. I'm also pleased to hear you were able to enjoy complimentary WIFI, one of the many perks of joining our loyalty program, Fairmont President's Club. Thank... More 

Newport
1 review
5 of 5 stars Reviewed 2 days ago NEW

Wonderful place to see Boston, dine, do a Duck Tour, visit Boston Public Library and local churches. Staff and environment is superb. And they have Katie Copley the black Labrador. The room and bed quality are exc. this is an old world feel hotel but clean, functional and bright. Some will love the new bright rococo Oak Room though I... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review

Hello, and thank you for sharing your experience with us here on TripAdvisor! I'm delighted to hear that you enjoyed your stay, from our central location to "superb" staff. Would you believe the "dark wood" in the old Oak Room wasn't actually wood at all? It was paint! We sought to bring in real oak when we renovated the space... More 

Pittsburgh, Pennsylvania
Level Contributor
112 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at the Fairmont for two nights during a conference early June. The entrance is beautiful and you immediately notice the unique features of this historic building. The staff at the front desk are awesome! Considering how busy this hotel was during my stay, they still kept their composure and were courteous and smiling with every guest. The rooms are... More 

Was this review helpful? Yes
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

We are very pleased to read your review as it highlights so many positive aspects of the Fairmont Copley Plaza. As you personally experienced, our greatest assets are our colleagues who genuinely care about each guest and are sincere in their delivery of engaging service. I’m proud at the way they responded and ensured your comfort. Thank you for recognizing... More 

Calgary, Canada
Level Contributor
99 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

One night business stay, on the Gold Floor. Room was great, and really enjoyed the Gold Floor breakfast lounge. Lots of room to find your nook and relax. Great location for restaurants and just walking around. And I enjoyed the fitness facility on 6th floor - lots of equipment and very spacious for a hotel gym.

Was this review helpful? Yes
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

We’re so pleased that you enjoyed your stay with us at the Fairmont Copley Plaza. We are grateful for your loyalty and sincerely appreciate your kind comments for our colleagues. Please come back soon! Warm Regards, Carlos Bueno Hotel Manager carlos.bueno@fairmont.com More 

Bishops Stortford, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We booked quite late via booking.com so paid a bit more than we would have liked.... but we didn't regret it. We had a lovely big room and nice decor. The location is great, close to lots of restaurants, shops and the park. Would recommend.

Was this review helpful? Yes
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you so much for your kind recommendation of the Fairmont Copley Plaza. It was our privilege to be have you as our guest. We look forward to welcoming you back soon! Warm Regards, Carlos Bueno Hotel Manager carlos.bueno@fairmont.com More 

Bath
1 review
4 of 5 stars Reviewed 6 days ago NEW

We had a great stay. The hotel is really beautiful with a grand interior. The staff is very polite and friendly, always ready to help you.The guest room are spacious and well decorated, although I feel that for a deluxe room the bathroom was disappointingly small with no space around the wash basin to put any personal toiletry. You could... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for sharing your feedback with us here on TripAdvisor. We are so glad you enjoyed your stay with us. I'm sorry to hear that your experience was lessened by noise from the room next door and configuration of your bathroom. If there is anything I can do to help make your next stay more enjoyable, feel free to... More 

Jacksonville, Florida
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband & I loved our stay here, the people, our room, the decor & the location -- wonderful! Lovely bar, sitting room, or sidewalk cafe. Very accommodating & we plan to make this our hotel of choice when in Boston. Besides we want to visit Catie at the Copley & take her for a stroll.

Was this review helpful? Yes
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

It was wonderful having you with us at the Fairmont Copley Plaza, and thank you for taking the time to share your review with us here on tripadvisor. I am absolutely delighted that your stay with us left such a positive impression, sounds like extra treats are in order for Catie and Carly. We hope that you will join us... More 

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