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Fairmont Copley Plaza, Boston

#19 of 82 Hotels in Boston
Certificate of Excellence
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138 St James Avenue, Boston, MA 02116
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1 room 1 guest
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Fairmont Copley Plaza, Boston
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1,897 Reviews from our TripAdvisor Community

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Traveler rating
    1,110
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    75
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whickham Tyne and Wear
Level Contributor
60 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As part of a five week holiday in the USA we selected this hotel because of ts superb location.Lets start with the positives The location is superb and Boston is an excellent place to visit, We hope to return. The doormen and service staff were very good and obviously well trained and the bed was comforatble.. The smallish size of... More 

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Columbia, South Carolina
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were so pleased when the Logan airport bus dropped us at Copley Square and there stood the Fairmont with it's red awnings. The hotel is very old and main floor is elegant with beautiful marble floors and inviting seating areas. The hotel dog sleeps on his bed in the main lobby. The Oak restaurant is great for breakfast and... More 

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Dorchester, United Kingdom
Level Contributor
10 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is a brilliant independent cinema that offers fantastic value for money! It really knocks spots off the local Odeon that is 2/3 times the price. The staff at The Plaza are far superior too! If you are visiting or a local this us the cinema for you and yours!

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Durham, United Kingdom
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Last minute hotel change, we were welcomed by very friendly staff and were given a room upgrade. The room was very tidy, clean and adequate size for the two of us. We would have preferred a room facing Copley Plaza but we're happy just to get a room. We had tried booking direct but we're told it was fully booked.... More 

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New Haven, Connecticut
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is gorgeous! Its elegant and classy without being ostentatious. The staff are friendly and professional and room service was prompt and the food was good. The dogs in the lobby make it feel like home.....

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Abu Dhabi, United Arab Emirates
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed for 3 nights at the Fairmont as part of a business trip and was booked together with a small group of colleagues as our Boston-based office is nearby. The building itself is stunning and I loved the resident dogs. Because it caters to a lot of conventions and groups, the service is less personal, but perfectly efficient. (For... More 

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Manchester
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed in this classy hotel for 4 nights in August. It's location in the Back Bay area is perfect. It is close to many of the places you will want to see like Newbury St for upmarket shops and cool restaurants , Trinity church, Boston Common. It's also very close to the railway and subway station where you can easily... More 

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LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for sharing your feedback with us here on TripAdvisor - We greatly appreciate your assessment of your experience at our hotel. While I'm pleased that you admired our phenomenal location on Copley Square, and many nearby attractions, I am sorry to hear that your assigned guest room and visit to our Oak Long Bark & Kitchen restaurant did... More 

Oslo, Norway
1 review
5 of 5 stars Reviewed 1 week ago

The people working at this hotel is so nice. With 2 or 4 kids - no problem. Perfect location and excellent service. Easy access to to all transportation. We enjoyed our stay and would highly recommend this hotel. Thanks.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

All of us at the Fairmont Copley Plaza would like to thank you for your wonderful comments regarding your stay with us. We’re so pleased that our colleagues made your family visit to Boston an enjoyable experience. We appreciate your loyalty and look forward to welcoming you back again soon, and often! Warm regards, Laura Quatrain Guest Relations Manager laura.quatrain@fairmont.com More 

Northfield, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Fairmont was absolutely gorgeous, the staff went out of their way to assist us. In a weekend stay the staff knew our names and were all eager to assist our every need.The rooms were clean, comfortable and easily accessible.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for taking the time to share your review with the trip advisor community - we greatly appreciate your assessment of your experience at Fairmont Copley Plaza. I am very happy that your stay with us left such a positive impression. We hope you will join us again - and soon! Warm regards, Laura Quatrain Guest Relations Manager laura.quatrain@fairmont.com More 

Zurich, Switzerland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Last year I stayed at the Fairmont in Boston and was so impressed, that in December I stayed at the San Francisco property and then in Sonoma Valley. This year I was back in Boston and the same level of service. Attention to detail, fantastic consideration on the the part of the staff, they really try their best to do... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

We are very pleased to read your review as it highlights so many positive aspects of the Fairmont Copley Plaza. As you personally experienced, our greatest assets are our colleagues who genuinely care about each guest and are sincere in their delivery of engaging service. We look forward many more visits from you in the future. Warm Regards, Laura Quatrain... More 

Hotel Review Summarization

What travelers say

  • Gold Floor(13)
  • Oak Room(12)
  • Very nice(11)
  • Great location(8)
  • Newbury street(5)
  • Back bay(4)
  • Beautiful hotel(4)
  • Would definitely stay(4)
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Fairmont Gold King (52)
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Museum of Science Suite (44)
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One Bedroom Suite (51)
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