they didn't have my room ready when i checked in (even through i booked 4 days ahead of time!). service is friendly, but hotel is dated. Bathroom is definitely dated (looks like my grandma's!) and it smells a bit weird. more

This is a big hotel, central, and civilized - prime convention territory! But no surprises. Big, comfortable rooms, nice bed (with a futon between the bottom sheet and the mattress - novel - but comfortable), well appointed bathrooms, the food's good, staff are well-trained-polite, if a little try-too-hard friendly (when I told the check-out clerk I was flying to Boston,... more

I am an extremely detailed trip- planner for our family. Our last plan was for a long Oct. weekend in Boston. I called at least 20 different places, condo rentals and hotels in Boston for two days almost solid. I received the absolute best service from each person I needed to speak with at the Boston Hyatt Regency--even nationwide #--in... more

After reading many reviews (many negative ones) about this hotel, I was a bit skeptical about staying there. I stayed there with my family for 2 nights last weekend and it was wonderful. The location could not have been more ideal, the staff was very accommodating and the hotel itself was perfectly fine. I think there are a lot of... more

I had a great experience here the past week. The hotel was spotless and the staff from the doorman to housekeeping seemed to be friendly and willing to help. I stay in Hyatt Hotels a lot and this was as good if not better than many. The hotel is great for anyone on business or just for leisure. The rooms... more

My husband and I stayed at the Hyatt Regency Boston from Oct. 8 to Oct. 12, 2009 on business. I made the reservation with my Hyatt passport number. Our visit was very unsatisfactory for the following reasons: 1. When we arrived we were given a room in which the previous occupants were quite clearly heavy smokers. We could hardly breathe... more

We were in town for the Parents Weekend at Berklee. The hotel lobby is not great, but the location is good (near Boston Commons and the start of the Freedom Trail). The concierge was very helpful. The pool and workout area are very good for a hotel. I found the pool temp great, but I used it for swimming laps.... more

I recently traveled to Boston and stayed at the Hyatt Regency from September 25th, 2009 to September 27th 2009. You enter the hotel on street level, then there are 3 steps down (even though a sign besides the sliding glass doors states Handicapped Accessible???) to a lower elevator level and then you have to take an elevator to go up... more

Great place to stay with amazing, friendly staff, clean and comfortable room. We have a very enjoyable vacation and thanks the entire team as the door men, the driver-shuttle service, housekeeping, also thanks the assistance front desk manage with her excellent customer service. We were never forget our first trip to visit the Bostom. We will stay here again. Keep... more