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All 77 Boston hotels

Hilton Boston Back Bay

3.5 of 5 Hotel   |   40 Dalton St, Boston, MA 02115-3123 (Back Bay)
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79%
Ranked #46 of 77 hotels in Boston
A recent review
5 of 5 stars reviewed yesterday
bobbdn Ponoka, Canada
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1,354 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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Ponoka, Canada
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a great time at this property. It is within walking distance to Fenway and the Back Bay shops. The room was clean and the view was fantastic. Parking is a bit pricy but to be expected for Boston. They charge extra for internet (seems archaic) but the concierge gave us a complimentary code :)

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Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Stayed at the Hilton Back Bay this week, and overall thought it was a very nice hotel. However, there was a strange sound that was almost constant. Very prevalent when in the bathroom. At times I thought maybe it was thunder, or maybe the subway. I was on the 11th floor nowhere near the elevators, can't figure out what else... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. I am interested in knowing what room you were in so we could ensure that we stop the noise that inconvenienced you. Please feel... More

Pittsburgh
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here over the weekend in a standard room, booked late could not get upgrade. Room was clean but bathroom could use an upgrade. The beds were a little suspect as well, were not that comfortable. Had breakfast in the hotel. No complaints, typical buffet sufficient items on the buffet and were cooked and prepared well. Restaurant was a little... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. I appreciate you taking the time to compliment our staff for their dedication to our guests! I am fortunate to have a great team that focuses on taking care of our guests, and I thank you for noting it! We... More

Tenafly, New Jersey
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW

The hotel is very nice. Great location. The pool is nice and the gym is good. Great service made a big difference. Emely at the front desk made sure we got the rate we wanted. We left a pillow in the room and Tommie looked for it right away and made sure it was returned. Overall, the staff was friendly... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing such kind words about your stay at our hotel. Our team members,Tommie and Emely, will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you. We greatly appreciate such high praise as well as your choice to stay at our hotel. We are looking... More

Columbia, South Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

This was our second (2nd) stay at The Hilton Back Bay, Boston. We had a King Deluxe Panoramic Room. It was extremely spacious, clean and meticulously appointed. The staff is great! Very responsive 24/7. Great Back Bay location. Within walking distance of many downtown attractions. Highly recommend!

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to commend our team members for providing you with excellent guest service. We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations and will be sure to commend our entire staff for their efforts. Our entire staff take pride in living our Hilton Values and culture.... More

San Juan, Puerto Rico
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

After a week at Hilton Back Bay, my overall feeling is NOT to return. Front Office Manager, John Gessner, just ruined it at the last minute. Three rooms and a week of stay doesn't deserve a HHonors member not even a "thank you for your stay". Total lack of customer service from this person leaves me with a sour taste... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We would first like to thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Secondly, we would like to apologize for the lack of customer service you felt during your checkout. This review... More

Kamloops, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is the best we stayed in during a two week vacation. We paid more for the location but the rooms were comfortable, roomy, bright and clean! The beds make you just want to dive in they are so nice. The pool is the cleanest I have seen in quite a few years of traveling and I loved that... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to post a positive review about your stay at the Hilton Boston Back Bay. We are glad you chose to stay with us for a few days during your two week vacation, as there are a great number of hotels to choose from in Boston. We are thrilled that you took full advantage of... More

Washington DC, District of Columbia
Top Contributor
96 reviews 96 reviews
36 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here 7/20-21 for a business trip. Check in was painless and the front desk called me within an hour of check-in to see if I found the room satisfactory. I was worried about my room #1000 being right at the elevator bank but it wasn't a problem at all. I slept like a log. The room was comfortable and... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for posting such a detailed review. Our Front Office staff will greatly appreciate your wonderful feedback as they continue to proudly uphold our Hilton Values. We're in the process of updating our channel listings so that it will show whats playing on a set station. As for the Elevators, I sincerely apologize that it took so long for... More

Highland Falls, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

The staff in the lobby was very friendly. The front desk employees were very informative and helpful. The rooms were nice and clean for the most part. The hotel needs to check linens for stains and discard them. I had to ask for new sheets twice.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing such kind words about your stay at our hotel. Our Front Office team will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you. We greatly appreciate such high praise as well as your choice to stay at our hotel. I do apologize for... More

Melbourne, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Apart from an awful check-in experience - our room was not ready for nearly 1.5 hours (for which the hotel management provided full complimentary breakfasts for all of our 3 days of stay), this hotel and facilities are first class. We recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Please accept my sincerest apologies for your room not being ready on time. It is important that we accommodate all your needs and would... More

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Additional Information about Hilton Boston Back Bay

Address: 40 Dalton St, Boston, MA 02115-3123
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Boston Back Bay 3.5*
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#36 Business Hotel in Boston #38 Family Hotel in Boston #44 Romantic Hotel in Boston
Hotel Class
Number of rooms
385

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