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Hilton Boston Back Bay

3.5 of 5 40 Dalton St, Boston, MA 02115-3123
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Hilton Boston Back Bay
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Hilton Boston Back Bay
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1,643 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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TOMS RIVER
2 reviews
4 of 5 stars Reviewed yesterday NEW

Originally when I checked in, I did not have a good experience with the first two front desk staff whom I spoke with. The first gentleman advised me that he would keep me posted on the progress of the room while I waited in the lobby. I saw him leave the front desk and he never followed up with me.... More 

Review collected in partnership with Hilton Hotels & Resorts

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Boise, United States
1 review
5 of 5 stars Reviewed yesterday NEW

From the moment I walked in the hotel I felt right at home. The bellman greeted me, offered to help with my bags but was not pushy. Linda at the front desk was awesome and helped me check in early and switched me to a room with a king bed when she saw that I am 6'7". Fantastic service and... More 

Review collected in partnership with Hilton Hotels & Resorts

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Flagstaff, Arizona
Contributor
18 reviews 18 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location with easy access to attractions, shopping, dining, and the T (green line). Breakfast in the Diamond lounge for Gold and Diamond members was very nice. Never got the chance to stop by in the evening, but the lounge had a very modern feel to it. One negative is that the hotel's climate control system could only be heat... More 

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Canberra, Australia
Top Contributor
65 reviews 65 reviews
37 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Spent 2 night here and enjoyed the stay. The rooms are comfortable and spacious and well appointed. Have dinner in the bar and found the service and food to be of a good standard without being over priced. The pool, whirlpool and gym are all well equipped with plenty of space. Not close to downtown, but lots around to try.... More 

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Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Great location. Poor experience. Was in town for a concert and stayed at the hotel in back bay. The location was great but the hotel is just not very good. Wish I would have stayed elsewhere for what I spent on the hotel. Hotel issue: 1) Toliet doesnt flush completely, toliet paper was still left in front of the bowl.... More 

Was this review helpful? Yes 2
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We appreciate the feedback you have provided the Hilton Boston Back Bay with your review. Please accept our deepest apologies for failing to exceed your expectations during your stay with us. We always strive to uphold the Hilton Values and culture and regrettably did not do so during your stay with us. Your comment concerning fault with our bathrooms has... More 

Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel has a lot a potential but the lack of constituency when it comes to service was the main issue during my stay. As a Hilton Gold member, I enjoyed a large corner room with great bedding and access to the Diamond Lounge for complimentary breakfast in the morning and 24/7 access to snacks and soft drinks. It is... More 

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We would first like to thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Thank you for taking the time to compliment our Diamond Lounge Attendants for their dedication to our guests and... More 

Stamford, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The service at this hotel was amazing! Better service here than you get at the Four Seasons. Loved having Starbucks in the lobby. Came down to the lobby one day and someone was serving free trial latte's . Staff friendly helpful. Only negative was when we arrived in our room the bathroom was not cleaned. Found a bandaid on the... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing such kind words about your stay at our hotel. Our team members will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you. We would again like to apologize for your bathroom being dirty at original check-in. Certainly that is not the standard we... More 

Chicago, Illinois
Top Contributor
316 reviews 316 reviews
88 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here earlier this month while in Boston for business. I'm an HHonors member, so usually will stay at Hilton properties and this hotel had a great rate for a Monday night. I also like the location, convenient to walking to Commonwealth and Mass Ave, or getting to the T. The staff was very helpful and friendly, my room... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Thank you for taking the time to commend our team members for providing you with excellent guest service. We are pleased to hear you had the opportunity to enjoy our well equipped fitness center and pool.... More 

Hartford, New York
Top Contributor
57 reviews 57 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were in town for a show at the House of Blues. We loved the location of this hotel since it was within walking distance to the venue (a little less than a mile), easy access to the T, and close everything we wanted. It was easy to get an extra rollaway bed into the room (at no extra charge).... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Thank you for taking the time to commend our team members for providing you with excellent guest service. We will be sure to commend the Front Desk Clerks for their efforts. They will be happy to... More 

Pound Ridge, New York
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Rewards members get access to their own lounge where there is a very satisfying buffet. Fresh fruit - ripe but not mushy - eggs and sausage/bacon well-prepared. Jasoda (Kamcharran), who takes care of you, is great. Personable but not overly chatty (welcome for those of us who work in the morning). Happily turns the volume down on the TV's and... More 

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Our Diamond Lounge Attendants will be thrilled to read such an amazing review about their service. Thank you very much for taking the time to post such great compliments about our teams. We appreciate you taking the time to compliment the team and, in particular, our Diamond Lounge Attendant Jasoda, for her dedication to our guests and making sure you... More 

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Additional Information about Hilton Boston Back Bay

Address: 40 Dalton St, Boston, MA 02115-3123
Phone Number:
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Boston Back Bay 3.5*
Number of rooms: 385
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton
Hotel Style:
#43 Business Hotel in Boston
#44 Romantic Hotel in Boston
#45 Family Hotel in Boston

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