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Hilton Boston Back Bay

3.5 of 5 40 Dalton St, Boston, MA 02115-3123
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Hilton Boston Back Bay
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Hilton Boston Back Bay
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1,491 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Belfast, United Kingdom
Top Contributor
214 reviews 214 reviews
64 hotel reviews
174 helpful votes 174 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

This is a typical corporate hotel that lacks any distinctive character. I've been in Hiltons before where there was something unique about it, but not this one. It has little atmosphere and seems rather sterile. The elevators are slow although the rooms are in good shape and spacious enough for a city Center hotel. The fitness centre here was pretty... More

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near London , UK
Top Contributor
85 reviews 85 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

High floor with a lovely view, well located for boyleston and Newbury streets, perfect for all the sights and attractions in Boston. We loved this hotel, especially after switching here from a terrible hotel at short notice, the staff were super and really accommodating.

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Benicia, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Very Disappointed in this Hilton. We are Hilton Honors members, but after one day in this Hotel we wished we had stayed at Marriott. Broken furniture in our room, broken clock radio, no desk or chair. Asked to be moved received a different room only good thing about it was the chair and desk. All the employees were wonderful and... More

Was this review helpful? Yes 1
Montello, Wisconsin
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for a business meeting and loved the location. Within walking distance of too many places to see. There isn't one bad thing I can say about our stay. The staff was professional yet friendly. Aside from the cost, which, considering the location, was ok, we'd stay here any time we find ourselves in Boston.

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Phoenix, Arizona
Top Contributor
51 reviews 51 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am so glad we stayed at this Hilton location being Hilton honor members!! We were by everything!!! Had an upper floor with an amazing view of the Charles River. Loved the room it was a corner room with extra space, however the bed was a little hard. It just could be not being used to a firmer bed. None... More

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing such kind words about your stay at our hotel. Our team members, will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you. As you said checking the weather is always a safe bet with visiting Boston but we are happy that you were... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The Hilton-Back Bay is an amazing hotel for one reason... Great Customer Service!! The staff really goes above and beyond Make Sure I'm well taken care of.. Especially Ben Walsh. When in Boston, you have to stay here! Thank me later ;)

Was this review helpful? Yes 2
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to commend our team members for providing you with excellent guest service. We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations and will be sure to commend Ben, he will be happy to hear that he lived our Hilton Values and culture. We greatly appreciate... More

Birmingham, Alabama
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have traveled to Boston on several occasions for work/pleasure. This hotel is the best for activity if you are visiting Fenway, TD Garden. Staff is friendly and very helpful. Many excellent food choices within walking distance.

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing such kind words about your stay at our hotel. Our team members,will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you. We greatly appreciate such high praise as well as your choice to stay at our hotel. We are looking forward to your... More

Middlesex
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My bf and I booked through Priceline.com and got a great deal $, but never expected it to be so nice!! We had a panoramic view from our room, very friendly front desk attendants, water and coffee in the room, mini-fridge, Hilton's best hotel beds!, great location close to subway and short walk to many restaurants. I would absolutely stay... More

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to commend our team members for providing you with excellent guest service. We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations and will be sure to commend our entire staff for their efforts. Our entire staff take pride in in living our Hilton Values and... More

Rye, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Excellent location near Berklee College. Polite but unresponsive to troubles - our room had intermittent rumbling from the elevator shaft. Expensive, and it showed - I suppose many other more important guests were in town. Otherwise quite excellent.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. I would like to apologize for our lack of attention to your needs regarding the elevator. We... More

Armitage
Contributor
20 reviews 20 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the hotel for 4 nights and couldn't fault the place. We had a room overlooking the Prudential Tower which was lovely to watch at night. Both reception staff and concierge were helpful when required. The hotel is clean, well maintained, tea and coffee facilities in the room, which were replenished daily. I would definitely recommend this hotel.

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing such kind words about your stay at our hotel. Our team members, will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you. We greatly appreciate such high praise as well as your choice to stay at our hotel. We are looking forward to... More

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Additional Information about Hilton Boston Back Bay

Address: 40 Dalton St, Boston, MA 02115-3123
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Boston Back Bay 3.5*
Number of rooms: 385
Reservation Options:
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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