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All 77 Boston hotels

Hilton Boston Back Bay

3.5 of 5 Hotel   |   40 Dalton St, Boston, MA 02115-3123 (Back Bay)
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Ranked #45 of 77 hotels in Boston
A recent review
4 of 5 stars reviewed yesterday
armybrat12 Angelica
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1,393 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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Angelica
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel was really nice and the staff were exceptional! Our room was very clean and comfortable. The mornings were a bit hectic in the restaurant as there was only one person working so it took awhile to get waited on. Prices were a little high for juice and muffins as compared to some other places we have stayed. We... More

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North West England
Top Contributor
62 reviews 62 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Loved this hotel, loved the location, the friendly staff, the rooms. We enjoyed a great three night stay here. The restaurant staff could not do enough for you and all aspects of customer care were present. Would highly recommend. Courtesy was followed up by an email to thank us.

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing such kind words about your stay at our hotel. Our team members, specifically our restaurant staff, will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you. We greatly appreciate such high praise as well as your choice to stay at our hotel. We... More

Westfield, New Jersey
Top Contributor
70 reviews 70 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at this Hilton recently for a fun getaway to see a Red Sox game - ideal location for Fenway Park- $5.00 cab ride or 20 minute walk--- that's the positive. We arrived after a long 6 1/2 hr car ride looking forward to resting before dinner. I have some special needs for cleaning and had called the hotel... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We would first like to thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. I sincerely apologize for all your issues at our property and appreciate your feedback. My number one priority is... More

Miramar, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I am a longtime Hilton Honors member but clearly that means little to this hotel. Having requested an early check in I arrived at 7 am having flown all night from Los Angeles only to find that the hotel had oversold by four rooms. (why a hotel books more rooms than it has is still beyond me) The night clerk... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We would first like to thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Secondly, we would like to apologize for your sheets not being replaced. This review has been brought to the... More

Freeland, Washington
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We travelled through Boston on way to Amherst for wife's class reunion. Can't say enough good things about staff, accommodations and even valet service. Gigantic underground shopping mall with food andtop-of-the-line stores right across the street. A great top of the Hilton stay with wonderful views.

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to post a positive review about your stay at the Hilton Boston Back Bay. We are glad you chose to stay with us while attending your wife's reunion, as there are a great number of hotels to choose from in Boston. Our team members will enjoy hearing about this detailed account of your wonderful... More

Massapequa, New York
Contributor
18 reviews 18 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The location of this hotel is a good one. Easily walk to all the restaurants and hot spots on Boyleston street. The hotel has a very very very busy lobby but the desk and bell hops work hard to keep things in order. The room is extremely quiet and dark making for a good nights sleep. GREAT breakfast, but get... More

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time and effort to write a review on your recent stay with us. We are thrilled that your recent stay with us exceeded your expectations and would like to apologize for the elevator to the garage being down during your stay. It is most unfortunate that those issues disrupted your stay. We would secondly like... More

Maryland
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family and I just spent three nights at the Hilton Boston Back Bay. The rooms were fine...I think it's an older property and it could use some sprucing up, but it was clean and comfortable. The location of this hotel is the biggest selling point. For families with kids, the Prudential Center is just across the street; there are... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. Making the most out of our convenient location is easy, with our hotel being in the heart of the Back Bay just steps away from some of the best eateries, shopping and transportation in Boston. We always appreciate guest feedback... More

Akranes, Iceland
Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed there in november 2012 and really liked it. We stayed in a triple room and it was spacious and clean. The service was good and the location also. The hotel is near to restaurants and stores so you can walk around - no need for taxies.

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for the great review. I am glad you found our location to your liking. We hope to welcome you back to Boston soon, maybe even for November 2014! Warm Regards, Dominique Marty General Manager More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

Waiting to check in. Room not yet ready but to be fair, we are a bit early. Parked car, but had to take stairs 5 floors with three young kids because elevator out of service. Couldn't get food or drink because grill closed. Can't get a drink at Starbucks because even though menu has wine and beer, they don't sell... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We would first like to thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Secondly, we would like to apologize for your room not being ready at your time of arrival and our... More

Kansas
Top Contributor
106 reviews 106 reviews
19 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My wife and I used a combination of points and $$ to stay here 4 nights. Lobby was nice but very small and would get overcrowded and making your way to the elevators at times could be a challenge. Lobby staff was over top friendly and hotel concierge was also helpful when needed. Bell staff also was happy cheerful guys... More

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. As you said we're currently going through a renovation to improve our overall property experience. It is important that we accommodate all your needs... More

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Additional Information about Hilton Boston Back Bay

Address: 40 Dalton St, Boston, MA 02115-3123
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Boston Back Bay 3.5*
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#36 Business Hotel in Boston #38 Family Hotel in Boston #43 Romantic Hotel in Boston
Hotel Class
Number of rooms
385

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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