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Hilton Boston Back Bay

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40 Dalton St, Boston, MA 02115-3123
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Hilton Boston Back Bay
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1,899 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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chicago
Level Contributor
218 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This Hilton rates at the top for customer satisfaction. From Hakyung who greeted me with a warm smile at the front desk to Tony who brought me breakfast with his " you have a great day." I was impressed with everyone I met during my 4 day stay. I was conducting a 3 day management / leadership class and Mikel... More 

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Quebec City, Canada
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just at few step if the Fenway Park, this hotel is complete, pool, restaurant. Staff was very carefull and at checkin the guy speak with us in French. Room was very clean and bathroom was very good. Parking was also very easy. Also a Cafe inside the loby where they sell starbuck cofee.

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1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a long day of travel starting at 3am...We arrived before our 3 o'clock check in and understood we would have a wait... but...after going to eat and being extremely exhausted, returned to find our room was still not ready at 4pm. We are diamond members and went to the lounge and fell asleep. They came to us a... More 

Review collected in partnership with Hilton Hotels & Resorts

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Plainview, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

When we checked in, our reserved corner room wasn't ready, but the rep gave us another smaller room. I had to ask how we could be compensated, and suggested a reduced parking rate, which she granted. We also had an issue of sand in the bathtub the 2nd night we were there. Engineering promptly came up to the room to... More 

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oxford
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel over a weekend in July. We had a slightly better room with two double beds room 909. It faces the front door which means at the moment and for many more moths I think it faces a construction site. The noise isn't too bad as the windows are good built it starts at 7am and goes... More 

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Province of Buenos Aires, Argentina
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel with my family for a couple of nigths.. The experience was excellent the room was huge , clean and very well equiped. The location was very convenient as it was very close to all the places we wanted to visit. The staff very cooperative and well disposed. Definitely would recommend.

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San Diego, California
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There was nothing difficult about this hotel. The bed, linens and especially pillows were totally amazing. Staffing was available and accommodating. The only issue is getting a cab to go anywhere and house keeping knocking on door in the early morning (they were totally sold out). I wish I had more time and would go back.

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Perfect location, walking distance to everything. Easy walk to Fenway Park, Subway and Freedom Trail. Don't miss the Hubway bikes, such a fun way to get around. Short walk to Boston Burger, a must try. Great customer service!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

First and foremost this stay was value for money. The room was spacious, clean and comfortable and was within walking distance to all the sites we planned on visiting during our stay in Boston. The friendly staff were always on hand to assist in our orientation of the city and they were happy to connect us to the wifi free... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. It is important that we accommodate all your needs and would love for you to stay with us again so we can make it... More 

Toledo, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This was our first time staying at this hotel. Upon arrival, we were greeted with a friendly smile from the front desk clerk. The wait time to check in was at absolute minimum thanks to adequate staffing. Once were received our keys, we headed off to our room. The elevator ride was fast and smooth. With 3 elevators, there never... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We enjoyed reading your enthusiastic review about how much you enjoyed your experience at the Hilton Back Bay. We greatly appreciate such high praise as well as your choice to stay at our hotel. Our team members will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you.... More 

Hotel Review Summarization

What travelers say

  • Great location(17)
  • Prudential center(14)
  • Friendly and helpful(8)
  • Newbury street(7)
  • Fenway Park(7)
  • Corner room(6)
  • Very clean(6)
  • Continental breakfast(4)
  • Free internet(4)
  • Next time(3)
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