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Hilton Boston Back Bay

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40 Dalton St, Boston, MA 02115-3123
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Hilton Boston Back Bay
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1,823 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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5 of 5 stars Reviewed yesterday NEW

I've been there multiple times with my family. This place is awesome great staff. Great location. The pool and jacuzzi is awesome . Rooms are beautiful. I will definitely go back a thousand times more.

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New York City, New York
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819 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 461 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is at least our third stay at this Hilton. And I'd have to say that this was our best experience thus far. It continues to be at an excellent location - even with the construction going on across the street, we were able to get to everything quite easily. Just two short blocks south on Belvedere, you reach Huntington... More 

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Baltimore, MD
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Let me say first that the team at this Hilton is top-notch, and the lower down the totem pole I found the highest performance. The crux is that I booked a specific room with a specific arrangement for our family and took (at least for me) the extraordinary step of calling to check that our needs were understood and would... More 

Review collected in partnership with Hilton Hotels & Resorts

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Atlanta, Georgia
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This isn't your typical nice and new Hilton as it is in Boston in a very old building. The service is very good and what you would expect from a Hilton but the building design is odd. Didn't seem to be close to good restaurants as we took an Uber out every night but it is close enough to walk... More 

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Helena, Montana
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100 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is fine for families or others who don't need to do a lot of work in their room--there is no desk. The location is excellent--steps from Boylston and Newbury Streets, Fenway and all the great shopping and dining in the Back Bay. It's directly across from the Sheraton, which offers direct, inside all the way, access to the... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We appreciate the time and effort you took to review your recent stay with us at the Hilton Boston Back Bay. We are thrilled to hear that the location of our hotel provided great convenience for you. We are also pleased to hear you enjoyed your corner room but would like to apologize for not providing you with a room... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel didn't live up to the hype at all. And we are Hilton Diamond members. My husband got VERY sick while we were staying there. We kept waiting for him to get better, and I didn't want to leave him so both the room service people and the restaurant people couldn't just make me a simple sandwich. Finally the... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We would first like to thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Secondly, we hope your husband is feeling better and we greatly apologize for not reaching your expectation with our... More 

Indore, India
Level Contributor
4 reviews
1 of 5 stars Reviewed 3 days ago NEW

They misused my credit card They had payment dispute with booking agent I stayed in oct 2014 and they charge heavy amount daily to my credit card in December2014 When information was given to them they stop replying my mails

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We would first like to thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Secondly, we would like to apologize any issues that arose on your credit card throughout your stay. This review... More 

Killeen, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I stayed at the Hilton Boston Back Bay for a couple of days while in Boston and must say after 2 days at that hotel it was an experience I soon forget! I have been staying at Hilton Hotels for business and pleasure for several years now and can honestly say that the experience I had at the Hilton Boston... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We appreciate the feedback you have provided the Hilton Boston Back Bay with your review. Please accept our deepest apologies for failing to exceed your expectations during your stay with us. We always strive to uphold the Hilton Values and culture and regrettably did not do so during your stay with us. We would again like to apologize for the... More 

Washington State
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Hilton Boston Back Back is located close to two major metro stations. Also, the trolley stop is right outside the front door. It's within walking distance of shopping and a wide variety of dining too! Fenway Park is also an easy walk away. The staff here has been helpful and friendly. Our room is always clean and fresh. It's... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to share your experience in Boston and your stay at the Hilton Back Bay. We are thrilled to hear it exceeded your expectations and left you with positive memories. We are pleased to hear our staff was friendly, helpful and instrumental in providing you with a safe and relaxing place to stay. It would... More 

Richmond, Vermont
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Hilton Boston Back Bay is in a fantastic location very close to Newbury Street, Copley, the convention center, etc. There are lots of places to eat and shop within easy walking distance. If you are a runner you can easily head over to the Commonwealth Ave Mall and head towards Boston Common or go down to the Charles River.... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to post a review about your stay at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experience for our guests is the reason for our success along with our excellent location. We are sorry our service and meeting rooms didn't meet your expectations. We would love... More 

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