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Hilton Boston Back Bay

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40 Dalton St, Boston, MA 02115-3123
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Hilton Boston Back Bay
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1,962 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
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English first
  • All months
    (1962)
  • Mar-May only
    (439)
  • Jun-Aug only
    (675)
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    (487)
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    (361)
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Glen Gardner, United States
3 of 5 stars Reviewed 3 days ago NEW

When you add the cost of the room and the guest parking, you are paying way too much per night for one person. The hotel is clean and well kept, but it's not the Ritz Carlton. The location is good, within walking distance of the Fenway. Parking for guests should be free.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to review your stay with us at the Hilton Boston Back Bay. We are thrilled to hear you enjoyed our convenient location. On another note, we would like to apologize about the cost of parking. The next time you stay with us, please do not hesitate to ask our guest service agents about the... More 

4 of 5 stars Reviewed 3 days ago NEW

Friendly, helpful staff and elegant hotel. Accommodation was excellent. Handy location for tourist bus route and "T" station. Some reasonable restaurants in the vicinity and handy for the Prudential Centre which can provide some retail therapy if it's required.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. We are absolutely thrilled you took the time and effort to share your experience at our property... More 

Geneva, Switzerland
Level Contributor
318 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have stayed here a few times. Staff are very friendly and I particularly liked Paul in the bar. Very friendly and efficient. Breakfast room staff okay but a bit overbearing and expecting tips. Rooms okay and decent size. Main irritation is the Exec lounge. What a complete disappointment. The room itself is soulless, no windows and terrible furnishings. The... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

First and foremost, thank you for taking the time and effort to write us a thorough review on your stay with us. We will be sure to commend Paul for his efforts. Paul will be happy to hear that he lived our Hilton Values and culture. We understand your experience at our Diamond Lounge did not exceed your expectations and... More 

Dallas, Texas
Level Contributor
92 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was here earlier in the year right after the major snowstorm and enjoyed my stay then and enjoyed it again this trip. The service is excellent and the food better than average. my room was nice and clean with a nice little amenity waiting for me upon my arrival. This is the hotel for me when I come to... More 

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to post a positive review about your stay at the Hilton Boston Back Bay. We greatly appreciate such high praise as well as your choice to stay at our hotel again. We are looking forward to your next visit when we will have the opportunity to build on the trust and loyalty that we... More 

marseille
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Last month, we stayed two nights at the hotel with a prepaid voucher ( 525$) Unfortunately, when we checked out my credit card was charged again for the same room !!! The staff of the hotel was informed of the mistake on july 30 th. And ONE MONTH LATER my account has not been credited !!!! Do you think it's... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time and effort to send us your feedback. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Secondly, we would like to apologize for the issues that arose concerning your charges. This review has been brought to the attention of our Controller and will... More 

Mass.
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very nice. We stayed overnight for a wedding. Accommodations were spotless, The front desk was friendly, informative and welcoming. only complaint would be the following morning. We were told there was a complimentary breakfast buffet, We assumed it was in the restaurant. we waited 45 minutes for a table only to be told (after we asked) that this was NOT... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We enjoyed reading your enthusiastic review about how much you enjoyed your experience at the Hilton Boston Back Bay. We are thrilled to hear you enjoyed your stay for the wedding this weekend and the brunch. Our team members will be pleased to hear they lived through their Hilton Values. We are sorry for the miscommunication of the location of... More 

St. Louis, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

One thing I love about this hotel is the design; no matter what your room # is, you are close to the elevator. Yet the design of the elevator waiting area makes every room a peaceful one. The bedding is always comfortable and I have stayed in a lot of different rooms at this hotel, plenty of toiletries provided, the... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing such kind words about your stay at our hotel. We appreciate your business and your loyalty to the Hilton Boston Back Bay. Our staff will be thrilled to hear you enjoy the comfortable rooms and the amenities through the hotel. We would like to apologize for all inconvenience the construction across the street causes. Please let... More 

Charlotte, United States
1 review
3 of 5 stars Reviewed 1 week ago

Hotel was clean, but dated. No bar/lounge available in lobby. Breakfast buffet was cold. Room was clean and bright but bathroom was dated and in poor working order. Bathroom required two calls to engineering to resolve.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

First and Foremost Happy Anniversary from the Hilton Boston Back Bay Team. Thank you for taking the time to review your stay. We are thrilled you chose to stay with us to commemorate such an important and special occasion. We appreciate your feedback as we are continuously taking comments into consideration as we strive to improve our guest service experience.... More 

UK
Level Contributor
229 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a very tired looking and dated hotel. As soon as we saw our room we wanted to leave but it was late at night and so we very reluctantly stayed. The first room we were given was grotty, old and dated with very small double beds. The sheets on the bed looked grey. Eventually we were moved to... More 

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

First and foremost, thank you for taking the time and effort to write us a thorough review on your stay with us. We understand your experience did not exceed your expectations and would like to apologize for our rooms not meeting your standards. We hope that you will reconsider your decision on staying with another hotel in Boston because we... More 

Hotel Review Summarization

What travelers say

  • Great location(17)
  • Prudential center(14)
  • Friendly and helpful(8)
  • Newbury street(7)
  • Fenway Park(7)
  • Corner room(6)
  • Very clean(6)
  • Continental breakfast(4)
  • Free internet(4)
  • Next time(3)
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