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Hilton Boston Back Bay

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40 Dalton St, Boston, MA 02115-3123
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Hilton Boston Back Bay
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1,787 Reviews from our TripAdvisor Community

Traveler rating
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    765
    298
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    30
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430
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500
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
55 reviews 55 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Hilton Back Bay is a mid-level Hilton property with decent rooms and great location. I was given a complimentary WiFi password for free, which typically costs $15/day. The front desk was very helpful - they told me they are doing a complete gut of the property in the next year. It could use a spruce up but not bad... More 

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Bourne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Attractive building with comfortable dining room. Staff very approachable and especially helpful . Only wished we had chosen a more central hotel. Beds fabulous but size of pillows was awful. I questioned these with staff and was informed they were 'Hilton pillows'. There were two pillows allocated per double bed, hence one pillow for each guest. The problem with this... More 

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Windsor, United Kingdom
Top Contributor
100 reviews 100 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

When we arrived I was told that the present occupant of the room we'd booked wanted to stay an extra night and so they couldn't move them out. Instead we, who'd booked five months previously, had to 'change' our room. It didn't help that the manager explained that I'd booked the room at a discounted rate and it is now... More 

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Remington, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is a nice Hotel in Boston Back Bay. There was quick access to the green T line and it was less than a 15 minute walk to Fenway Park. I had a room on the 24 th floor and it was quiet and relaxing. The bed was comfortable and the housekeeping staff kept my room clean and well stocked... More 

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Boston, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

We reserved and payed for a 23rd floor or higher panoramic king room and upon arrival were offered a 16th floor king corner room. Not a bad room but absolutely NOT what we had reserved. I confirmed the reservation the day before arrival and was not offered any thing in the way of a solution or apology to make up... More 

Review collected in partnership with Hilton Hotels & Resorts

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Williamstown, New Jersey
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Hilton Boston Back Bay is in the perfect location for touring all the fabulous sights in Boston. Fenway Park is within walking distance (a must see), as well as many restaurants, shops, and tourist attractions. Tour buses depart right outside of the hotel entrance. Rooms were spacious and clean, and front desk personnel were friendly and helpful. A prime... More 

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Piscataway, NJ
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is clean and the staff is friendly. There was nothing about this hotel that made it stand out from others in the area. The room service is very expensive and the WiFi is not free. The bartender, Paul, is pretty awesome.

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Golden, Colorado
1 review
1 of 5 stars Reviewed 1 week ago NEW

This was one of the worst hotel experiences I've had, and I am a frequent traveler. It was loud, the staff was unresponsive, lazy, and rude. We requested a crib for our 8 month old son when we checked in (it was already 7pm), they assured us it would be delivered in a few minutes. It wasn't delivered until after... More 

Review collected in partnership with Amoma.com

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We appreciate the feedback you have provided the Hilton Boston Back Bay with your review. Please accept our deepest apologies for failing to exceed your expectations during your stay with us. We always strive to uphold the Hilton Values and culture and regrettably did not do so during your stay with us. We do understand your expectations for a quiet... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I recently stayed at Hilton Backbay and I have to say the people that they have representing management are the worst I've encountered. I went to the desk to report an issue I had with the cleanliness of the room and spoke with a middle eastern man, think his name was Anwar. He offered nothing to help me, you could... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We would first like to thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Secondly, we would like to apologize for the negative experiences that you had during your stay with us. This... More 

Cardiff, United Kingdom
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Came home a couple of days ago after 6 night stay. Had clean room with wonderful view (21st floor). Taxi from airport cost 29 USD but bought Charley card whilst in Boston for 19USD which covered all our bus and subway trips + airport bus from outside Hynes convention center (5 mins walk). Hilton honors members so had free breakfast... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for leaving us such an approving review of your experience at the Hilton Boston Back Bay. We are glad that you enjoyed your stay as well as our staff and amenities in the lobby. Our priority is to create positive, memorable, guest service experiences and strive to continue to do so through feedback provided by our guests. We... More 

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