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Hilton Boston Back Bay

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40 Dalton St, Boston, MA 02115-3123
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Hilton Boston Back Bay
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Hilton Boston Back Bay
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1,700 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bethesda, Maryland
Top Contributor
124 reviews 124 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just spent one night attending a convention at the hotel across the street, Sheraton Back Bay. It had been fully booked with conventioneers and others. The Hilton was familiar to me and very comfortable. I arrived early and was given a room on the 4th floor as that was available before the normal check-in time of 3:00pm. This worked out... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

The hotel is good, but needs to be updated..........slightly lower standard than some other Hilton Hotels we have stayed in. Staff very helpful and friendly. Only stayed one night unfortunately. Close to everything in downtown Boston.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
Merrimack, New Hampshire, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed here maybe 10 times in the last 6 months for work. The location is great--you can walk through the Sheraton across the street and through the connected mall to get to the Prudential T stop. Lots of nice food options on the way for breakfast or dinner. The concierge lounge is pretty decent. Average breakfast, below average... More 

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Toledo, OH
Top Contributor
90 reviews 90 reviews
54 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here this past weekend. Good location. I don't think I received an upgrade, unless they consider an upper floor an upgrade. I've given up on suite upgrades with Hilton (even though they are a diamond benefit), but a corner room would have been nice. Good location. Very easy to access the green and orange T lines and there is... More 

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Closter, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I often avoid staying in hotel while away. This was a 3 night business trip and my family came along. The customer service was outstanding. My 6 yr. old had a wonderful time and asks to stay in a hotel during vacations from now on. Of course the free breakfast and afternoon snack were the highlight of my children's day.

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1 review
4 of 5 stars Reviewed 1 week ago NEW

Hilton has a nice option to check in a day before you arrive which allows you to see what room you are assigned to and you can change the location, much like the airline check-in. In doing so I was able to have our room on the 11th floor instead of the 5th. Much nicer view. We had a corner... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to review your stay at the Hilton Boston Back Bay. We are pleased to hear you enjoyed your stay and had the opportunity to stay in our Panoramic Rooms. We are happy to hear you are satisfied with the new Hilton e-checkin. Your comments concerning the dinner served in Forty Dalton and no liquor... More 

Riyadh, Ar Riyad, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I just want to express my deepest thanks and gratitude to Mr. Benjamin Walsh, Supervisor in the reception of Hilton Boston Back Bay, for helping me after 2 days flying from my homeland to attend a convention in Boston and found my reservation through booking.com 147994546 had been canceled for unknown reason, where he fixed a wounder full room for... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to commend our team members for providing you with excellent guest service. We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations and will be sure to commend Benjamin Walsh for his efforts. Ben will be happy to hear that he lived our Hilton Values and... More 

Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I come to Boston every week on business. Even though I do not stay at this location I always come down for breakfast. The service is fantastic a lady called Gloria Rodriguez always serves me. Hope I have her name right. She is so friendly and welcoming. The choice of food is amazing always fresh and tasty the best place... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We enjoyed reading your enthusiastic review about how much you enjoyed your experience at the Hilton Back Bay’s restaurant, Forty Dalton. Thank you so much for taking the time to write a thoughtful review commending Gloria Rodriguez for upholding her Hilton Values and exceeding your expectations. We will be sure to inform Gloria that you enjoyed her service and let... More 

Atlanta
Top Contributor
57 reviews 57 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here while on business in Boston. I find Boston to be a rather unfriendly city in general so I can only conclude that the staff were imported from somewhere else. Everyone from the check in desk to the guy vacuuming the floors was super attentive, helpful, and friendly. The room was a great size. The exercise area was... More 

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing such kind words about your stay at our hotel. Our team members will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you. We greatly appreciate such high praise on our spacious rooms but would like to apologize for the cost and service of... More 

Nottingham, United Kingdom
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

A modern, clean and ideally located hotel in the centre of Boston. Staff extremely helpful. Facilities excellent. Nothing is too much trouble. Great for short and long breaks. Great food. Super overall service.

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to post a positive review about your stay at the Hilton Boston Back Bay. We are glad you chose to stay with us, as there are a great number of hotels to choose from in Boston. Our team members will enjoy hearing about this detailed account of your wonderful experience with us and will... More 

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