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Hilton Boston Back Bay

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40 Dalton St, Boston, MA 02115-3123
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Hilton Boston Back Bay
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Hilton Boston Back Bay
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1,883 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plymouth, Vermont
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

My sister and I had been planning a trip to Boston for a while and booked this hotel because of its location in regard to Fenway park. We stayed for two nights and were extremely happy with the experience. Benjamin at the front desk bent over backwards to make sure we had a room next to our friends, he was... More 

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Bethlehem, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visit Boston every year and attend Red Sox games. We've stayed at various hotels in the city, but this Hilton had been our best experience yet. The front desk worker- Hanseen was very friendly and helpful. He upgraded our room and gave us two free drink vouchers. Also helped us by reducing our parking fee. Our room was beautiful... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to post a positive review about your stay at the Hilton Boston Back Bay. We are glad you chose to stay with us on your Red Sox trip, as there are a great number of hotels to choose from in Boston. Our team members will enjoy hearing about this detailed account of your wonderful... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My family and I recently stayed at the Hilton Back Bay in Boston. We were tired from jet lag and wanted nothing more than refresh and rest. When we got to the hotel the staff extended a warm welcome and quickly got us a room. When I had questions about my HHonors status, and the points I had received they... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. It is important that we accommodate all your needs and would love for you to stay with us again so we can make it... More 

Dallas, TX
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is centrally located downtown and within minutes of a lot of restaurants and bars. Staff was very nice and the rooms were great...ask for a corner room they are huge. Executive lounge is nice too.

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. We greatly appreciate your business and loyalty, and hope to welcome you again. Warm Regards, Dominique Marty More 

Jakarta, Indonesia
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First of the staff. They are excellent. Very helpful and very courteous. From the bellman,concierge all the way to front desk. No complaints whatsoever about the staff. Even the Starbucks staff in the lobby are excellent. The location: Very good not great. This property is located at the end of the Newburry street. So it is quite a walk to... More 

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We appreciate the time you took to rate your stay at the Hilton Boston Back Bay. It is unfortunate that your stay with us was not exemplary, as reflected in the rating. Our priority is to create positive, memorable guest service experiences and strive to continue to do so through feedback provided by our guests. We hope that you will... More 

Cypress
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was attending a conference at the next-door Sheraton but missed out on their $229 rooms so I ended up at this Back Bay Hilton literally across the street at $400 per night. I was supposedly 'upgraded' to a room on the 24th floor, a 'corner room'. It was very average; your standard king bed, desk, small couch, bureau, flat... More 

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We appreciate the feedback you have provided the Hilton Boston Back Bay with your review. Please accept our deepest apologies for failing to exceed your expectations during your stay with us. We always strive to uphold the Hilton Values and culture and regrettably did not do so during your stay with us. We hope you will reconsider your decision to... More 

Groton, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently stayed at Hilton Back Bay in Boston, MA, to attend a concert at Fenway Park. Our stay at the hotel was amazing, the staff all offered a warm welcome, and the room offered a spectacular view of the city. I would dare to say that the service/room we received was above and beyond that offered by many of... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Congratulations again from the Hilton Boston Back Bay team to you on celebrating your anniversary! We are glad you chose to stay with us to commemorate such an important and special occasion. Our team members understand the importance of creating an unforgettable experience for guest staying with us and will be thrilled to hear that they were able to do... More 

Atlanta, Georgia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Turned a business trip into a long weekend & the Hilton Back Bay was the perfect location. Easy across the street access to board the tourist Trolley for all day sightseeing and easy return to the hotel. Walking distance to numerous great restaurants, Boylston Street and Fenway. Hilton Honors breakfast area had snacks, cold drinks and Starbuck's coffee. Small indoor... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to post a positive review about your stay at the Hilton Boston Back Bay. We are glad you chose to stay with us for the weekend, as there are a great number of hotels to choose from in Boston. We are thrilled that your recent stay with us exceeded your expectations and would like... More 

Tucson
Level Contributor
53 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed here with the family using HHonors points, we probably picked one of the most expensive weeks to stay in Boston, but we had a great time. They ended up sold out during our stay and the last rate I saw was around $400/night. I don't think the hotel is worth that rate, but I understand that hotels in... More 

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing about your stay at the Hilton Boston Back Bay, we are pleased to hear our staff was instrumental in providing you with a helpful and positive stay. We are thrilled you enjoyed the amenities offered throughout the hotel like the pool and our breakfast buffet. Our Food & Beverage Director will be very happy to hear... More 

Montreal, Canada
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Clean and quiet. Great location for walking downtown and to Fenway. The room with the two doubles is a bit small, but super comfortable and clean. Staff are very helpful and provided great directions and site seeing tips.

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for sharing the kind words about your stay at the Hilton Boston Back Bay. We are pleased to hear you stay exceeded your expectations and the location was affordable to your trip. We are sorry the size of our double bedroom was not up to your standards but we are delighted it was the right level of comfort.... More 

Hotel Review Summarization

What travelers say

  • Great location(17)
  • Prudential center(14)
  • Friendly and helpful(8)
  • Newbury street(7)
  • Fenway Park(7)
  • Corner room(6)
  • Very clean(6)
  • Continental breakfast(4)
  • Free internet(4)
  • Next time(3)
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