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Hilton Boston Back Bay

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40 Dalton St, Boston, MA 02115-3123
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Hilton Boston Back Bay
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Hilton Boston Back Bay
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1,741 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Top Contributor
55 reviews 55 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

the rooms were clean and service was very good. Happy with the front desk, bell staff and door men, room attendants. We were lucky to get this hotel through priceline but if I will choose this hotel again the next time we are in Boston. For Red Sox fans, this is a 10 min walk to Fenway. Really easy. A... More 

Was this review helpful? Yes 1
Hendersonville, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The Hotel is very close to the Expo, Start and Finish line of the Boston Marathon. It was a great location to be able to enjoy all the different offerings of the race weekend. The staff did an excellent job of handling the crowd of all the runners and supporters in town. I would stay here again for the race.

Review collected in partnership with Hilton Hotels & Resorts

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Istanbul, Turkey
Top Contributor
64 reviews 64 reviews
41 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed 2 nights in a corner room at 19th floor with a view of the bay. Location was good with lots of restaurants around. Check-in/check-out were quick and efficient, the receptionists were helpful and kind. Parking was available but very expensive. A small Starbucks was available at the lobby to have a fast breakfast with limited choice, rather than paying... More 

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Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I'm a die hard Hiltonian and am biased towards the Hilton chain. But even this one surpassed my expectations. Great staff very attentive, I feel like they looked out for me and went the extra step to take care of things. Location is an A. Prices are affordable. Ask the staff for recommendations on where to go. They are knowledgable... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for the Boston Marathon. It was very close to the finish line, but not so close that you had to deal with crowds. The service was impeccable, especially Cindy at the front counter. Room was clean, updated and I had an awesome view of the city.

Review collected in partnership with Hilton Hotels & Resorts

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Clemson, South Carolina, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

One of the best things about this hotel is the location. It's close to lots of things to do including the Prudential Center and many restaurants. The staff was very friendly and helpful. The rooms were fairly average for a Hilton. I especially enjoyed the lounge for Hilton Honors members. They served a pretty good breakfast and had a great... More 

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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I had booked the reservation on line a few weeks in advance. Then realized I had to add a night on the front end because of another meeting. When I tried to edit the existing reservation it wanted to up the room rate, so I did a separate reservation for the extra night and would get them combined at the... More 

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Oak Park, Illinois
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just completed a nine day vacation in Boston, staying at the Hilton Back Bay. The cost is competitive with other similar properties in the area. The staff at this hotel was excellent. Good service with a pleasant approach to their customers. We only used the on site dining area for breakfast, and it was very good. The room was clean,... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

Thank you for taking the time to post a positive review about your stay at the Hilton Boston Back Bay. We are glad you chose to stay with us for your vacation, as there are a great number of hotels to choose from in Boston. Our team members will enjoy hearing about this detailed account of your wonderful experience with... More 

Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

A group of friends and I stayed over Opening Day Weekend. The hotel is in a great location....walking distance to everything in Boston, particularly Fenway which was our ultimate destination. The rooms were nicely appointed, well maintained and very clean. We had a fantastic view of the entire city. Every staff member I encountered was fabulous...very friendly, accommodating and engaged.... More 

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We enjoyed reading your enthusiastic review about your recent stay at the Hilton Boston Back Bay. We are thrilled to hear you enjoyed your stay and you found our rooms nicely appointed. We are also pleased to hear our team members were instrumental in providing you with an exceptional stay. We hope you stay with us at your next visit... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Everything was nice, but the air conditioning hadn't been turned on. we had a warm spell and my room was just a little warm to sleep. called the desk and maintenance came up to tell me the system wasn't on yet. Although I respect energy conservation, for $400 a night, I'd expect utilities to include AC and/or heat.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review

We thank you for your feedback on your recent stay at the Hilton Boston Back Bay. We understand the frustration of the A/C not running during your stay and would like to apologize for the hotel not properly responding to this issue. There were many ways we could have resolved this situation and we are sorry we did not. We... More 

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