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Hilton Boston Back Bay

3.5 of 5
40 Dalton Street, Boston, MA 02115-3123
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Hilton Boston Back Bay
Ranked #45 of 76 hotels in Boston
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854 reviews from our community

Traveler rating
    274
    390
    135
    44
    11
See reviews for
Families
199
 
Couples
241
 
Solo
77
 
Business
201
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Winston Salem, North Carolina
Top Contributor
69 reviews 69 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 18, 2013 NEW via mobile

My sister and I were visiting Cambridge for a wedding and at the last minute decided to visit Boston a day early to do some sight seeing. We booked a night at the Hilton Back Bay because the price was good. Front desk service was friendly and speedy. The room was clean and comfortable. If you are staying more than... More

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See 2 more reviews by Smessen for Boston
London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 15, 2013 NEW

Lovely Hotel, well situated for sightseeing. Only negative comment is that the reception desk is very high and as my husband and I are both short in height, this was very inconvenient and made it difficult to have a private conversation with reception staff. I would expect people in wheel chairs to have the same problem. Saying that, staff very... More

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Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2013

The Hilton at Back Bay Boston, MA is a fine hotel. It is intimate. and relatively quiet. The hotel staff is responsive and helpfull. My room was large, the furnishings are standard for a commercial hotel. The accommodations were clean, the bed was comfortable. My one quibble is that room service breafast is expensive with additional fees and taxes which... More

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Review collected in partnership with Hilton Hotels & Resorts

HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
May 15, 2013

I appreciate your review of your recent stay at Hilton Boston Back Bay. Making the most out of our convenient location is easy, with our hotel being in the heart of the Back Bay just steps away from some of the best eateries, shopping and transportation in Boston. I understand that in room dining cost was of concern and I... More

Washington, District of Columbia, United States
2 reviews
3 of 5 stars Reviewed May 9, 2013

The Hilton Boston Back Bay is a comfortable hotel in most ways. I enjoyed the pool in the mornings and found the location very convenient to the Hynes Conference Center (it's through the Sheraton, next door). The service was excellent in every way. My complaint is that the rooms have no shielding from the hall noises (the elevators and the... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
May 15, 2013

I’m sorry we were not able to provide you with the satisfactory peaceful experience you deserved during your recent stay at our hotel. Your satisfaction is very important to us and we appreciate your feedback about the hallway and neighbor noise. Your comments will help us to correct these issues moving forward and we hope you will consider staying with... More

Westerly, Rhode Island
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2013

We visit Boston several times a year visiting our daughter. First the positives: comfortable rooms and great beds. Its nice to have a small refrigerator in the room. The location is in Back Bay and an easy walk a multitude of schools and attactions in the area. Cons: Staff are friendly, but check in could have been better with no... More

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See 4 more reviews by Gary P for Boston
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
May 15, 2013

I am thrilled to hear that you enjoyed your room and am glad you were able to take advantage of our convenient location. We look forward to welcoming you back to Boston in the future! More

Toronto, Canada
Top Contributor
53 reviews 53 reviews
42 hotel reviews
Reviews in 36 cities Reviews in 36 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 8, 2013

In town for a quick business trip, we found everything we needed at the Hilton. I had a very spacious and quiet corner room, the staff were super-friendly and helpful with directions, and we were able to do everything we needed within a block or two of the hotel. For breakfast, the doorman recommended an excellent diner a three-minute walk... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
May 15, 2013

Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. I appreciate you taking the time to compliment the team for their dedication to our guests and making sure you had everything you needed. I am fortunate to have a great team that focuses on taking care of our guests,... More

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2013

I stayed here for one night and I thought it was an awesome hotel. The beds were super comfortable, the rooms were really nice, and the lobby was great... it even has its own Starbucks inside the lobby. They also have a pool for guests, which is a plus in the city! The location is great too; you can easily... More

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See 3 more reviews by Jiiimmmena for Boston
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
May 8, 2013

I am delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations. Your many wonderful compliments of the hotel are sincerely appreciated and I am thrilled that you experienced true Hilton Hospitality with our Staff! We look forward to welcoming you back to Boston soon. More

Columbus, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 7, 2013 via mobile

The hotel was extremely accommodating letting me have a late check out and helping with a shipment I received during my stay. They were so friendly and attentive, everyone I met had a smile and were more than willing to help with anything I needed. The location was great. I was there for business so it was a perfect location... More

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Geneva, Switzerland
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 5, 2013

I am a frequent Hilton customer and I need to say I was expecting much more from a category 7. The location is great, staff is helpful, but the hotel looks and feels a bit old. Rooms are ok, but small for the price (executive room at 400$), vs. standards. Breakfast is good but limited choice. Didn't have the time... More

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See 3 more reviews by FabianLoos for Boston
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
May 6, 2013

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More

epsom
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 4, 2013

A good location for Boylston Street and Newbury Street. A 20 min walk to Boston common and downtown. If you don'nt want to walk ( which is a nice walk down Newbury street which takes you to the common, as does Boylston street ) a sudway station is a coulpe of mins away. Comfortable clean rooms, friendly staff.Coffee shop selling... More

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
May 6, 2013

Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. I appreciate you taking the time to compliment the team and I am glad you enjoyed our location in the Back Bay! I look forward to welcoming you back to Boston in the future! More

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Hotel Summarization (Beta)

What travelers say

  • Prudential center(32)
  • Great location(23)
  • Friendly and helpful(20)
  • Corner room(17)
  • Fenway Park(11)
  • Newbury street(11)
  • Very clean(11)
  • Front desk staff(10)
  • Free internet(6)
  • Very good(6)

Additional Information about Hilton Boston Back Bay

Address: 40 Dalton Street, Boston, MA 02115-3123
Phone Number:
Region: United States > Massachusetts > Boston
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#41 Business Hotels in Boston
#42 Family Hotels in Boston
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Hilton Boston
Boston Hilton
Hilton Boston Back Bay Hotel

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Hilton Boston Back Bay
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