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Eliot Hotel

#16 of 82 Hotels in Boston
Certificate of Excellence
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370 Commonwealth Ave., Boston, MA 02215
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Complimentary Breakfast
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Eliot Hotel
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818 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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Santa Rosa, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

In my job, I travel often and all over the country. I've stayed in all manner of hotels: from the top luxury hotels in the country to airport motels. But, never have I stayed in a hotel as wonderful as the Eliot. The Eliot Hotel affords the same level of luxury and comfort as as the best of the branded... More 

Was this review helpful? Yes
New York City, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We are just leaving this beautiful hotel and can't rave enough. It's centrally located between Fenway Park, Boston Garden and great restaurants . We walked everywhere. The staff was very friendly ( we got upgraded to a suite on our arrival) and the lobby is filled with classy charm. We will stay here again on our next trip to Boston!

Was this review helpful? Yes
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review

I wish to thank this guest for taking the time to review his stay and for raving so much about our "beautiful and classy hotel!" We are always happy when new guests discover us and can enjoy our friendliness and charm. I look forward to welcoming these guests back again the next time they have an opportunity to visit Boston. More 

Moscow, Idaho
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Warm, friendly hospitality from the entire staff, from snappily-dressed doormen to valets to front desk associates to housekeeping and restaurant personnel. They made us feel valued and like regulars! Efficient, attentive service, from registration to departure. Attention to small details, like routinely filling the ice bucket in the in-room bar every evening, delivering extra ice to soothe my husband's sore... More 

Was this review helpful? Yes
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review

I wish to thank this guest for taking the time to review her stay. Our entire staff is gratified to know that our warm and friendly service made these guests feel valued and "like regulars." Since personalized service is one of our fundamental priorities, creating exceptional hospitality experiences is what our entire staff is committed to and attention to details... More 

Orlando, Florida
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Upscale, Clean, Friendly, Back Bay Hotel. The place is nice with great service, I would stay here again anytime as they are very accomodating and very close to shopping and dinning, near Newberry street and Prudential center.

Was this review helpful? Yes
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review

I wish to thank this guest for taking the time to review his stay and for his very kind appraisal of the hotel and our accommodating and friendly staff. Personalized service is one of our fundamental priorities, so I am delighted that because of it, you will be willing to return anytime. I hope that will be soon and look... More 

Singapore, Singapore
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed there for 4 nights with family. Nice charming hotel in beautiful neighbourhood. Close to good food and nice shops. Walking distance to the 4th of July fireworks was good bonus. The staff was very friendly, the suite with connected room was ideal for a family.

Was this review helpful? Yes
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review

I wish to thank this guest for taking the time to review his stay and for his very kind appraisal of his experience. Our suites certainly are spacious and the Two-Bedroom suites provide an ideal arrangement for a family. Additionally, as this guest has mentioned, our location places the hotel at the entrance to Newbury Street, Boston's beautiful boutique shopping... More 

Paris, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We came with our 2 big childrens (23 and 15) we've git a huge suite with 2 bedrooms ands 2 restrooms! the quality of the service is +++ only the bad point is breakfast which is very expensive for what they offer you!!!(better to take it outside!) I'll commende this hotel to everybody and I'll come back sure!!

Was this review helpful? Yes
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review

I wish to thank this guest for taking the time to review his stay and to say merci beaucoup for providing the Eliot Hotel with such a wonderful review! We are delighted that he found his stay both comfortable and enjoyable and that he rates our service so highly. With respect to breakfast, we offer an a la carte option... More 

Bellevue
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Beautifully appointed hotel in a great neighborhood, convenient to the T, great restaurants and shopping nearby. Commonwealth Ave excellent walking/running to the Boston Commons. I would have given this hotel 4 stars but my husband just informed me that he found a large cockroach in the shower yesterday! The manager discounted our bill $150 but doubtful we will stay again.

Was this review helpful? Yes
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review

I wish to thank this guest for taking the time to review her stay and extend my deepest apologies for what certainly was a very unpleasant occurrence. The hotel, of course, has stringent preventive pest control protocols, something that is necessary for any hotel, particularly within urban areas. It is understandable that a hotel of our caliber must necessarily make... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights in July 2015. All in all a boring hotel, on a bit off location. It has nice and spacious suites, but facing a backyard with a huge ventilation system with no way to open windows for fresh air during summer, that doesn't matter. The two restaurants are without any charm and looks like conference rooms.... More 

Was this review helpful? Yes 1
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review

I wish to thank this guest for taking the time to review his stay. It is certainly disappointing that his experience was different from that of the vast majority of our guests. With reference to the accommodations, this guest had requested a specific floor and a quiet suite. Although all of our room windows are insulated for sound, our quietest... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel gets our vote for the best hotel we've ever stayed in. The service is impeccable from the minute you set foot outside the hotel door to the time you check out. Talk about being treated like royalty! They have wonderful doormen who will assist you with directions or getting you that much needed cab. All staff from the... More 

Was this review helpful? Yes
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review

I wish to thank these guests for taking the time to review their stay and to extend a special thank you for such a wonderful endorsement of our hotel to others. Our entire staff couldn't be more thrilled to know we have been successful in creating such a memorable experience for these guests during their visit to Boston and hope... More 

Glendale, Arizona
1 review
5 of 5 stars Reviewed 2 weeks ago

We recently spent 6 days at this hotel and were not disappointed in our experience there. It is an easy walk from the Amtrak Backbay Station and convenient access to the T. The staff was helpful and our room, 602, spacious and well stocked. The view from the window was out the front with a slight view of the Commonwealth... More 

Was this review helpful? Yes
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review

I wish to thank this guest for taking the time to review their stay and for the kind recommendation to prospective guests to stay with us when they visit Boston. This guest has accurately identified the winning combination of location, accommodation and service that create such a positive experience for our guests. I am delighted we were able to make... More 

Hotel Review Summarization

What travelers say

  • Back bay(6)
  • Newbury street(6)
  • Very nice(5)
  • Bedroom suite(5)
  • Fenway Park(4)
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