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Boston Park Plaza

#72 of 82 Hotels in Boston
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50 Park Plaza at Arlington Street, Boston, MA 02116
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1 room 1 guest
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5,280 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Boston Park Plaza
See the most recent reviews
1 review
2 of 5 stars Reviewed 5 days ago NEW

Not only has it been held up in my account, but it's charged for an extra 100$ than what I initially paid and the receipt that got slid under my door. How does it go from 216 to 309... I'm not pleased. Other than the money, the new remodel is coming along nicely.

Was this review helpful? Yes
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

Brittani, thank you for taking the time to share your thoughts. Please accept our apologies for any confusion in regards to the authorization of your credit card, however we, like most hotels, require a deposit to hold your room, and authorizations may take between 5-7 business days to be released by the card's issuing bank. That is what the $100... More 

Boston, MA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We attended a wedding at the hotel and booked two rooms for our family. We tried to check in under a different name as I do not have the same last name as my husband and the front desk refused. I had to find my husband at the cocktail hour and bring him down to prove that we had booked... More 

Was this review helpful? Yes 5
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

bostonfiveo, thank you for taking the time to share your thoughts. We're sorry to hear you felt dissatisfied during your stay with us. Regarding the check-in mix-up, we understand your frustration but hope you can understand that it's for the safety of our guests that we have such a policy in place. We'll be sure to speak with our management... More 

Travelers are raving about these Boston hotels

Alexandria, VA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The new owner has ripped out the gorgeous old chandelier and destroyed the lobby's historic, beautiful ambience. Now it's full of hideous neon light fixtures and featureless marble counters that give it an anonymous Eastern Euro style. The trashy TV bar in the lobby is a far cry from its former elegance. The staff at the front desk were barely... More 

Was this review helpful? Yes 4
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

traveler41249, thank you for taking the time to share your thoughts. We're sorry to hear our new lobby was not built quite to your tastes. This is very unfortunate as we have received a lot of positive feedback regarding our renovations! Regarding the service issues you mention, we'll be sure to forward your experience on to our management team. The... More 

County Dublin, Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Situated right beside Boston public park and a 5$ taxi away from the train and bus station it is in the perfect spot to see everything. The hotel is very swanky and really clean. Cant fault it! The fitness centre is spot on too!

Was this review helpful? Yes 1
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

Thanks so much for the awesome 5-star review, sarah_marykelly! We really appreciate you taking the time to share your experience with us and the TripAdvisor community. It's wonderful to know how satisfied you were with everything at Boston Park Plaza. We hope you know how much your review means to us. Nothing is more important to us than providing our... More 

Providence, Rhode Island
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Rooms are 2 star. I gave it a 3 because the front desk staff were very nice and also very helpful. When I checked in I asked for a room that does not allow pets. I was told that does not exist. Rooms smell badly(wet dog/old urine) and this was my 2nd stay in the last year. Hallways smell... More 

Was this review helpful? Yes 1
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

NewEngland2014, thank you for taking the time to share your thoughts. We're sorry to hear our facilities did not suit your needs. What you describe is atypical for a stay with us and we'll be sure to look into your experience more thoroughly with our management team so we can appropriately address your concerns. Regarding the cigarette smell, our entire... More 

scotland
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed with my two teenage kids , We had a double double room which was fine as some reviews comment on the small rooms , however they are correct when mentioning the bathroom , it is very small. However staying in an old hotel with history I expected this and I don't go in vacation to live in a bathroom... More 

Was this review helpful? Yes
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

hig, thank you for the great review! We're thrilled to hear you and your kids had an enjoyable vacation with us! It's great our facilities suited your needs so well. We agree our location is hard to beat, as well. It makes exploring Boston easy and stress-free! We'll be sure to pass your compliments on to our staff as well.... More 

Gold Coast, Australia
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Wonderful building located in a great location. The rooms are spacious and well appointed. Staff are very helpful. Better yet for an establishment of this quality it was relatively inexpensive this time. Breakfast was of a high standard. Recommended highly.

Was this review helpful? Yes
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

Thank you for taking the time to share your review with us, grahamteys. We're very delighted to know how satisfied you were with everything at Boston Park Plaza. We are constantly striving to provide our guests with exemplary hotel experiences so please do not hesitate to let us know if there is any way we may better accommodate you in... More 

Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

For the price, the room was very small compared to other places I have stayed for half the price. When I got the bill, they tacked on 6 days of WiFi charges even though I didn't connect to it. When I called reception to complain, they reduced the charge to one day. They told me they have to charge a... More 

Was this review helpful? Yes 1
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

Al, thanks for taking the time to write up this review and share your feedback with us. We're disappointed to hear that you were not pleased with your stay at Boston Park Plaza. We are constantly striving to provide our guests with exemplary hotel experiences, so rest assured that we have made note of your concerns and will be meeting... More 

Washington DC, District of Columbia
Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

I stayed at the Park Plaza the last weekend of July 2015. This was my fourth stay at the hotel. I return here over and over again because it may be the best hotel value in Boston. Yes, the rooms are small but they are clean and serve my needs. The grand lobby renovation is great, although I'm not a... More 

Was this review helpful? Yes
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

Robert, thank you for your review! We're pleased to hear we've been able to provide you with such excellent stays. It's great you enjoy our rooms, lobby, and amenities. Regarding your concerns, we've taken note of your suggestions, and will be sure to speak with our management team about the challenges. We truly appreciate feedback from our guests. Once again,... More 

1 review
1 of 5 stars Reviewed 1 week ago

I patroned Boston Park Plaza on a business trip with 8 other colleagues. We flew across the country, arrived at 11pm in the evening, and were exhausted from our trip. When checking into our rooms, to our surprise, the front desk staff informed us they did not receive our credit authorization form, an all-too-common experience I've encountered in my business... More 

Was this review helpful? Yes
JuneM-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

Dear Emily, I appreciate you taking the time to review us concerning your recent stay at our hotel and was sorry to read that we failed to meet your expectations in several areas. It was distressing to learn of your feelings that this incident was somehow racially motivated and would like to assure you that our policy is quite clear... More 

Hotel Review Summarization

What travelers say

  • Great location(35)
  • Very nice(20)
  • Room service(12)
  • Freedom trail(8)
  • King bed(8)
  • Au Bon pain(6)
  • Newbury street(5)
  • Air conditioning(4)
  • Friendly and helpful(4)
  • Rooms are small(3)
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