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Boston Marriott Copley Place

#52 of 77 Hotels in Boston
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110 Huntington Ave, Boston, MA 02116
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Boston Marriott Copley Place
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2,035 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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oregon
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed three days at the Marriott Copley Place recently for a conference. I was in a room that I don't think had been fully remodeled and so was a bit outdated. The beds were quite comfortable. The gym and indoor pool/hot tub were especially nice. Well cared for and good equipment. I did have an issue on the last... More 

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Contributor
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

The location is perfect. The hotel has everything including Starbucks, bars, post office, gifts shop, and food places. You are at the center of everything (walking distance to a shopping mall and 24 hour grocery store) However that's the only plus. The rooms are dingy and need dusting. The room service is too pricy and the quality of food for... More 

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John D, Front Office Manager at Boston Marriott Copley Place, responded to this review

Dear Sir/Madam, Thank you for taking the time to write about our hotel following your recent stay with us. We were delighted to learn that you enjoyed our great location, and that our staff provided you with the expected high level of customer service. I have shared your feedback with the appropriate departments. Once again, thank you for your patronage.... More 

Contributor
12 reviews 12 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel is great overall. Room is standard. It's one of the tall buildings so view is great looking over the city. Location is nice, since it connects to 2 large indoor malls and nearby hotels (Sheraton etc.) and convention center, all through indoor pathways. That's quite nice for the winter months. Lot of shops and restaurants within the gigantic connected... More 

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London, United Kingdom
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here last week for 4 days while myself and my wife investigated Boston. Good location to get to see all the sites and having the trolley stop right outside was a bonus. We had the buffet breakfast each morning as it was too cold to walk far in search of grub! Can have continental or hot and we stoked... More 

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OKC
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Not much to add from other reviews, but I liked the location, the easy indoor access to the Pru without going outdoors, and the sense of activity always going on. The second floor monster display in the sports lounge was a nice pastime while waiting to meet up with friends. The rooms are reasonably quiet, and the beds more than... More 

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pjpowers82
Top Contributor
119 reviews 119 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed for 3 nights on a recent trip. I've stayed there before as well. Since my last stay they've update the elevators to reduce log wait times. While it was an upgrade it wasn't 100%, there were still issues with delays and systems not working properly. The staff is excellent with some of the best customer service skills around... More 

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Cumberland, Rhode Island
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 1 week ago

After a long day, I was looking to check in and get to sleep. I walk into the lobby to find a long line and only one person working. I waited for twenty minutes to check in and that was sped up as someone else showed up to work after 15 minutes. The room was decent. Housekeeping started knocking on... More 

Was this review helpful? Yes 1
John D, Front Office Manager at Boston Marriott Copley Place, responded to this review

Dear Sir/Madam, Thank you for staying with us and thank you also for taking the time to write your comments. I was disappointed to learn that your stay was not up to your satisfaction. This is unsual and I understand your disappointment. Please feel free to contact me if you would like to further discuss your stay with us. All... More 

Maine
Top Contributor
75 reviews 75 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Came down to Boston to shop for the weekend and this hotel is in the perfect location. Great malls attached so you don't have to walk outside and great shopping close by if you do! Service is always fast and the elevators are hit or miss, but then again, I spent more time shopping then riding the elevator.

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Philadelphia, Pennsylvania
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

I hesitate after my first visit to post a review, after the second one I do that. So what is good in this hotel: - location, close by a lot of things And that is pretty it: Why I won't stay anymore in this hotel: - room are just so-so despite the premium price - elevators can be very very... More 

Was this review helpful? Yes 1
John D, Front Office Manager at Boston Marriott Copley Place, responded to this review

Dear Sir/Madam, Thank you for choosing our hotel during your recent trip to the area. We were pleased to learn that you enjoyed our great location, while at the same time disappointed that the elevators may have been an inconvenience to you. Please be aware that we are currently in the last stages of an elevator modernization project and that,... More 

Maryland
Top Contributor
89 reviews 89 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Copley Marriott for a special event in cold and snowy February. Was SO happy to discover that the hotel is connected to two very nice and expansive malls via a skyway, which allows guests to do shopping and touring around without having to worry about the weather. There was still lots of snow in the city and... More 

Was this review helpful? Yes 1
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