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Holiday Inn-Asheville Biltmore West

3.0 of 5 435 Smoky Park Highway, Asheville, NC 28806
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Holiday Inn-Asheville Biltmore West
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Holiday Inn-Asheville Biltmore West
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263 reviews from our community

Traveler rating
    69
    94
    60
    26
    14
See reviews for
84
85
11
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn-Asheville Biltmore West
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UK
Contributor
16 reviews 16 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 8, 2012

On a 3 week driving trip with my parents, as a walk up with a view to an overnight stopover, we stayed 2 nights. helpful desk and good rooms. Coin laundry helpful. Restaurant not that exceptional but fine. Breakfast was buffet only, despite what the in room info said, and not that great.

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1 review
5 of 5 stars Reviewed December 5, 2012 via mobile

On way through on way home to Georgia. Car experienced problems so had to pull off interstate. Front desk went out of way to help us with a room. Even printing map of local parts stores and putting map under door. Next morning again front desk went above and beyond by helping with directions and late checkout to accommadate the... More 

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Charleston, South Carolina
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 20, 2012

The accommodations here were standard for a Holiday Inn. However, I was surprised that they do not offer a free breakfast as most of their competitors do, and the wi-fi was very slow. If you are looking in the area, you could find a comparable hotel at the same price that would probably offer more.

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Ringgold, Georgia
Top Contributor
72 reviews 72 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 16, 2012

This hotel is attractive and clean, especially for a Holiday Inn. Unfortunately, the staff needed some serious training in customer service as they generally acted like the guests were an annoyance. An exception was the wait staff in the restaurant. The wi-fi was atrocious. The only time it really worked in our room was at 6am. We had to request... More 

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Monroe
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 15, 2012

Staff was cold! I needed an early check in (3PM), so we could dress for a wedding planned the same day as check in. The Lady at the desk could not help us and was very distant showing little if any concern to help us. Additionally the pillows on the bed were too small and very hard, the TV channels... More 

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Memphis, Tennessee
Top Contributor
58 reviews 58 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 14, 2012

Lacking in customer service, wi-fi problematic, rooms compact with miniature pillows. Changing Chanel's on the tv takes about 15 secs each change. Staff not fluent enough on local attractions or directions and not very convenient to local attractions.

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IHGCare, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Dear jimmysim, Thank you for taking the time to express your thoughts and concerns. Please accept my sincerest apology if your stay was negatively affected by the customer service and quality of the hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. I trust that the above issues will... More 

Kentucky
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 11, 2012

Stayed here recently with my wife and two boys. The lobby, room and surrounding are clean. The free WIFI is fast.No complaints about he staff. Breakfast buffet is average. Supposedly "kids less than 12 eat free with each paying adult" but for breakfast buffet, kids can order only from kids menu. Kids cannot get from the breakfast buffet table. Fortunately... More 

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Atlanta, Georgia, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 26, 2012

My wife and I blocked some rooms at this hotel for out of town guests for our wedding this past weekend. One of our guests was a dear friend who flew all of the way from Spain to join us on our special day. The wedding was on Saturday, and it went well into the evening. When our friend returned... More 

Was this review helpful? Yes 3
Hattiesburg, Mississippi
Top Contributor
273 reviews 273 reviews
32 hotel reviews
191 helpful votes 191 helpful votes
3 of 5 stars Reviewed October 25, 2012

Stayed 3 nights. It was OK. As a PC member, I'd expect a bit more of a Holiday Inn. About the best or worst I can say is: "it suited our needs". Nothing glamourous nor special. It was handy to town and our business and visiting needs. Didn't use the facility for much more than a place to sleep. Day... More 

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Rio Grande, New Jersey
Top Contributor
123 reviews 123 reviews
53 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed October 22, 2012

Spent two nights here while attending a family event, and it was certainly acceptable for the price. We had a 5th floor room that was clean and well equipped with a refrigerator and good Wifi. There are only 3 slow elevators that are widely spaced so getting up and down was sometimes slow, but otherwise things were fine. We also... More 

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Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn

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