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Holiday Inn-Asheville Biltmore West

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435 Smoky Park Highway, Asheville, NC 28806
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Holiday Inn-Asheville Biltmore West
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309 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (309)
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    (80)
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    (99)
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    (81)
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    (49)
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There are newer reviews for Holiday Inn-Asheville Biltmore West
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NC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 10, 2013

My family and I had a wonderful visit at this hotel. We stayed 2 nights in June and were thankful for the easy access to I-40 getting to downtown and the Biltmore. The Biltmore Estate is only a few minutes away. The breakfast buffet here was way better than we experience at most hotels. It has potatoes, bacon, french toast,... More 

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Montgomery, Alabama
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 3, 2013

Hotel is very nice, great staff,clean and secure rooms. Fire alarm went off and we had to evacuate, but staff handeled everything perfect. Fire dept.came but it was just smoke. All was well. I recomend this hotel because they were safe, prepaired and efficient.It was an experience!

Was this review helpful? Yes 1
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 29, 2013 via mobile

You even want to hang around the lobby in this hotel, with its classy, yet homey feel thanks to cozy couches and inviting fireplaces. Our beds were so comfy, the room was spotless and the view of the mountains was pretty good. The furnishings looked updated and fresh. the countertops in the bathroom were a very nice finish and pretty... More 

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Lexington, Ky.
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 23, 2013

We were a traveling family and had adjoining rooms. The hotel has had some remodeling and upgrades done. Very clean and comfortable rooms. The breakfast offerings were very good for the price. We wish we had more time to have enjoyed the pool. Would stay here again. Do not have hair dryers in the rooms yet so bring your own... More 

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Gastonia, North Carolina
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 23, 2013

We stayed as a result of a business appointment and thought we'd make a family mini vacation out of it. First, the reservations were made over the telephone because the online booking informed us there were no vacancies. There were. So we got a room - that was it. We were told we would get a non-smoking, double bed, with... More 

Was this review helpful? Yes 1
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 20, 2013 via mobile

Positives: Slept well (beds comfy), didn't hear any noise--we were worried because they said hotel was at capacity. Pool area not crowded. Clean room and bathroom. Negatives: Needs updating--older decor and carpet, hallways reeked of stale cigarette smoke, pool was really cold (kids didn't care, but too cold for me and my husband to really enjoy) All in all, for... More 

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IHGCare, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Dear Andrea S, Thank you for sharing your feedback about your stay with us. We appreciate the kind remarks about our comfortable beds and clean room. We are sorry that not everything measured up to your expectations especially with the cleanliness of the property and hotel facilities. Your input will be shared with our management team to take into consideration... More 

Winston Salem, North Carolina
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 6, 2013

This hotel appeared clean, however, it was run down (tears in the carpet, scuffed up walls, etc). Another "feature" is an indoor pool that is really in the lobby and restaurant. Some of the rooms opened up into the lobby area and chlorine smell was evident, even in the rooms; and overwhelming when you walked into the lobby. Breakfast was... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Dear Katie F, Thank you for taking the time to express your thoughts and concerns. We would like to apologize you were not satisfied with the room accommodations you received and our breakfast selections fell below your expectations. . We also apologize for the unusual smell of our pool facility and the condition of our hotel affected your stay negatively.... More 

georgia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 5, 2013

This was a Holiday Inn and as such was a above expectation. The lobby, building, amenities were well kept and the staff friendly. It was a last minute trip for us so the places we usually stay did not have the deal/availability. This was a hotel that I would not have a problem recommending for those that frequent the Holidy... More 

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Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 4, 2013 via mobile

This is a very nice Holiday Inn with a lovely pool in the lobby and a good breakfast. The room was clean and well kept, the bed very comfortable. I had a weird regional interaction with one clerk with a serious drawl who told me I was talking way too fast -- I'm from New England -- but it was... More 

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Townsend, Tennessee
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 3, 2013

You don't pay a lot. You don't get a lot. Room was clean and comfortable. Pool looked inviting although we didn't use it. Hotel staff was great (Annette was a hoot). Common area carpets were stained and unsightly. AC could have been a little quieter. Carpet update: Talked to staff upon check out. The common area carpets had been steam... More 

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