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All 58 Asheville hotels

Holiday Inn-Asheville Biltmore West

3.0 of 5 Hotel   |   435 Smoky Park Highway, Asheville, NC 28806
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59%
Ranked #39 of 58 Hotels in Asheville
A recent review
4 of 5 stars Reviewed July 8, 2014
Peter L Old Bridge, New Jersey
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227 reviews from our community

Traveler rating
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    76
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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn-Asheville Biltmore West
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Panama City Beach, Florida
Top Contributor
69 reviews 69 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed July 8, 2014

The handicapped accessible room (110) is one of the worst "accessible" rooms we've ever experienced. There were NO electrical sockets accessible for my handicapped daughter to reach. The few that were in the room were located behind the mattress, behind a table down low to the floor, and behind the wardrobe area. The bed was so high she was unable... More

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Robin H, We apologize for the inconveniences you faced during your stay. Our accessible rooms are ADA compliant and meet all the currently required standards of accessibility. We use lowered bed frames in all of our accessible rooms, and based our placement of the thermostat on the required standards. However, we can see that this did not meet your... More

Old Bridge, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 8, 2014

When we visited the Biltmore Estate, we stayed at The Holiday Inn Biltmore West. This hotel was in a great location near the highway. It was nearby Ashville, the Biltmore estate and a number of restaurants. The room was fairly large, clean, and comfortable. There was also a large indoor / outdoor pool. I would recommend this hotel to anyone... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Peter L, Thank you for taking the time to let us and others know how much you enjoy staying with us! We wish you safe travels and hope to see you again soon. More

Camby, Indiana
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 6, 2014

Great hotel. Close to highway. Clean and comfortable. This is the nicest holiday inn I have ever stayed in. Indoor pool. Does not include breakfast but they have breakfast. It seemed like there was no where good to park to be close to our room.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello AndreaR, Thank you for taking the time to let us know pleased you were with your stay with us! We are glad you enjoyed your time here, and we hope to see you again in the future. More

Paducah, Kentucky
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 30, 2014

My friend and I stayed here the night of June 18th enroute to Myrtle Beach. The front desk people were very helpful the rooms were clean and updated. The only complaint we had were the beds weren't as comfortable as I usually find at IHG properties. I would stay here again if passing through.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello retksp, Thank you for taking the time to let us know what you thought about your stay. We are so glad to hear that you enjoyed your time as our guest and are planning on staying with us again. We are also very happy to let you know that we are in fact updating our mattresses this year. We... More

Indian Land, SC
Top Contributor
95 reviews 95 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 29, 2014

I have to admit I was nervous when we pulled up as the exterior looks outdated but OH! The beds were SO COMFORTABLE!!!! The hotel was very clean, had an awesome indoor/outdoor pool that our 6 teen girls loved, and it was in a great location. We traveled 8 minutes away for breakfast vs. eating at the hotel for breakfast... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello IndianLandPartyof7, Thank you for taking the time to let us know that you loved your stay with us! We are so glad we could play a part in making sure your visit to Asheville was a great one, and we look forward to seeing you again in the future! More

Portage, Michigan
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 22, 2014

We just finished up our trip to the Asheville area and stayed here for 2 nights. Rooms were very clean and had no problems whatsoever! Enjoyed the indoor/outdoor pool with my kids and the hot tub was a great touch to finish a long day of driving. Did the breakfast buffet one morning and can't really complain since we've been... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello 737Miken, Wow, thank you for letting us know how much you loved your stay with us! We are so thrilled to hear that we could make your stay a great one. (And we're happy that you loved our beds as well!) Your comments will be passed on to let everyone know to keep up the good work. We wish... More

South Jordan, Utah
Top Contributor
63 reviews 63 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 13, 2014

My wife and I stayed here 5/22/14. The hotel is in a pleasant, quiet, woody area, but convenient to the freeway. Relatively easy to get to. We wanted a king bed, and to be on the top floor. The only one left was on the fifth, not the sixth, but that worked out just fine. It even had a whirlpool... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Frank A, Thank you for taking the time to let us know about your experience during your stay with us. We are thrilled to hear that you enjoyed your stay overall, and that you would like to stay with us again during your next visit to Asheville. We do regret to hear about the poor service you received at... More

Cleveland, Ohio
Top Contributor
137 reviews 137 reviews
40 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 30, 2014

This Holiday Inn was just as one would predict. A pleasant clean room. No complaints here. It was a large full service hotel. It was full the one night and parking was a challenge. Good fast reliable internet too.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for letting us know how pleased you were during your stay with us. We wish you safe travels, and hope to see you again soon! More

Vincennes, Indiana
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 28, 2014

Nothing really stood out about this hotel. It was clean, room was fine. The air conditioner was super loud, had to turn the tv up when it came on/off when it shut off. The bathroom in our particular room needed some updates. The light fixture is old and flashed several times before coming on. The toilet ran for a super... More

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us know about your stay. We are happy to hear that you were pleased overall, and we would like to thank you for suggestions about updating the bathroom fixtures. We value feedback of this type from all of our guests, as it ensures we are always improving in ways that make our... More

Wilson, North Carolina
Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 28, 2014

My husband and I stayed at this hotel for one night on our way to Tennessee in May of this year. We arrived about 10:30pm that night. Because of our late arrival, I was told by the lady at the front desk that they only had one king bed room left. It was on the first floor, just outside the... More

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello, Thank you for taking the time to let us know about your recent stay as our guest. We are sorry to hear that you experience some inconveniences during your time with us, as we always want our guests to feel relaxed and comfortable during their stay. Your comments have been passed on to the staff to ensure these issues... More

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Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn

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