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Holiday Inn-Asheville Biltmore West

3.0 of 5 435 Smoky Park Highway, Asheville, NC 28806
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Holiday Inn-Asheville Biltmore West
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Holiday Inn-Asheville Biltmore West
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237 reviews from our community

Traveler rating
    61
    79
    58
    25
    14
See reviews for
74
78
10
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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    (237)
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    (61)
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There are newer reviews for Holiday Inn-Asheville Biltmore West
See the most recent reviews
Fl
Top Contributor
71 reviews 71 reviews
62 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed September 10, 2014

First impression Staff didn't care ( Chris ) than room smelled musty no circulation and Aircon is switched off to save money ..do you change rooms at 10:30 pm ?? No just hang in and choose a hilton next time where they look after their diamond members . Holiday Inn has become one of the most inconsistan brands around no... More

Was this review helpful? Yes 3
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello uli1, Thank you for taking the time to let us know about your experience during your stay. We can see that we clearly did not meet your expectations this time, and for that we apologize. We can assure you that our staff does care very much about all our guests, and your comments will be brought up to them... More

Fernandina Beach FL
Top Contributor
111 reviews 111 reviews
18 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed August 26, 2014

Staff was great, both front desk and housekeeping. Plenty of luggage carts to handle luggage. Although there are 3 elevators spaced along the length of the hotel, the cars were small (able to fit only one luggage cart and a couple of people and very slow. It was the hottest week of the summer in Asheville but the hallways were... More

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello dlwinger, Thank you for taking the time to let us know about your experience during your stay with us. We are glad to see that you enjoyed your overall stay, and that our staff was able to make you feel welcome. Thank you for bringing some of the issues you encountered to our attention. We certainly do apologize for... More

1 review
5 of 5 stars Reviewed August 17, 2014

The one thing we noticed as soon as we walked in was the nice, big, clean lobby. All staff members we encountered were very polite and most importantly, smiling. There was someone always cleaning the lobby/pool areas. The indoor/outdoor pool was awesome and clean, although not as hot as we would have liked. We did have breakfast in the restaurant,... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Kathleen S, Thank you for taking the time to let us know how happy you were with your stay at our location! You comments will be passed on to our staff. We wish you safe travels and hope to see you again during your next visit to Asheville. More

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 17, 2014

My husband and I waited till the last minute to decide to go away for 2 days. We chose this hotel, because it was close to everything. The staff was nice and accommodating, they were going to put us on the first floor, but I have a lot of allergies and thought the chlorine from the pool would bother me.... More

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Lisa S, Thank you for taking the time to let us know about your experience during your stay with us. We are so glad to hear that our staff was welcoming and friendly, and able to accommodate your needs concerning chlorine allergies. We do apologize for the confusion regarding your bill; the explanation you received was not accurate. The... More

Florida
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 15, 2014

I stay in hundreds of hotels a year. This is by far the worst experience I have had EVER! Some of the front desk staff are very unprofessional. They were performing a lock change on all of the rooms on my floor. I had my room dead bolted. They used a master key to enter the room while I was... More

Was this review helpful? Yes 4
Memphis, Tennessee
Top Contributor
55 reviews 55 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 13, 2014

The staff was very nice and the lobby was nice. I was staying on the 6th floor and the elevator near my room came all the way up there 1 out of 3 times so I usually ended up going to the other end of the hallway to the elevator that actually worked. The room was pretty dingy. It looked... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us know about your experience during your stay with us. We are sorry to see that we fell short of your expectations, and we do apologize for the inconvenience of the elevator.not working properly. We hope these experiences will not deter you from choosing to stay with us in the future, as... More

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

We stayed at the Holiday Inn Biltmore West. The hotel was very nice and had a beautiful lobby area with an indoor pool. Reasonably priced breakfast buffet and complimentary coffee was available. We had a king room and it was very comfortable. I think the rate was a bit high at $154 per night, but it is also a high... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Tom B, Thank you so much for taking the time to let us and others know how much you enjoyed your stay with us! We are glad to hear that we were able to make your visit to Asheville enjoyable, and we look forward to seeing you again during your next trip! More

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed July 26, 2014

Just stayed at this location for a baseball trip. I will say I have never stayed in a Holiday Inn. Here is the nutshell: This hotel has all you need for a family stay, the one negative is the need to refresh the rooms. The lobby is a huge plus...my older son could hang out with his friends. There were... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello jmmom3, Thank you for taking the time to let us (and others!) know how much you enjoyed your stay at our location. We are thrilled to see that we were able to give you and your family an enjoyable stay, and we thank you for your recommendation. We wish you safe travels, and hope to see you again during... More

Atlanta, Georgia, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014

I have always thought Holiday Inn's were ''few-star' quality. I was proven wrong! This hotel is awesome. It was very clean, had excellent information about the area, incredibly service and friendly staff who went above and beyond in helpfulness. My favorite feature here was the pool area being indoor AND outdoor, it is lovely for couples, and relaxing with a... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Life Coach O, Thank you for taking the time to let us know how much you loved our hotel! We are so thrilled to see that you enjoyed our amenities! We wish you safe travels and look forward to seeing you during your next visit to Asheville. More

Warner Robins, GA
Top Contributor
139 reviews 139 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 18, 2014

We had stayed at this hotel when it was a Ramada, and Holiday Inn has done a nice job of refreshing. Our room was very large, comfortable beds/linens, bathroom/linens, clean and in good repair. We were on a package which included a good hot/cold buffet with meats, eggs, gravy, potatoes, typical cereals, many bread/pastry options, waffles, variety of fresh fruit.... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello cdjs, Thank you for taking the time to share your experience during your stay with us. We are so glad to see that everyone in your party enjoyed our amenities, and that you enjoyed your stay overall. We do thank you for mentioning the slow dinner service and the elevator issue, as these comments are the best way we... More

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Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn

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