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Holiday Inn-Asheville Biltmore West

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435 Smoky Park Highway, Asheville, NC 28806
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Holiday Inn-Asheville Biltmore West
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285 Reviews from our TripAdvisor Community

Traveler rating
    76
    105
    64
    26
    14
See reviews for
93
89
14
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (285)
  • Mar-May only
    (80)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (81)
  • Dec-Feb only
    (49)
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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

One of the best times I've had in Asheville. Staff members were awesome rooms very clean. Just great all around service quiet rooms.enjoyed having a place to eat and have a few drinks without having to drive anywhere.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Typically I do not saying holiday inns because of previous experiences been not so good. However, this hotel surprised me. The front desk staff was very professional and courteous. They were able to fix a problem that happened from booking a hotel on Priceline.com. The restaurant staff was very polite as well. What was most surprising thing of all was... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Brad R, Thank you for letting us know about your (pleasantly) surprising experience during your stay with us. We are thrilled to hear that we were able to provide you with an exceptional stay, and we look forward to seeing you during your next trip through Asheville. More 

Jamison
2 reviews
5 of 5 stars Reviewed 1 week ago

Spottless, accommodating staff and excellent location. This hotel is close to a major highway but very quiet. It is across the street from an outlet mall. It's about ten minutes from downtown Ashville.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello 01Scott, Thank you for taking the time to share your five star experience with fellow travelers! We wish you safe travels and hope to see you again soon. More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Have stayed at this place many times on the way to Myrtle Beach. It is quite nice. On last stay however they said the didn't have a single king bedroom available after I had confirmed it on Orbitz. They said if came through Orbitz they could not guarantee the kind of room. I never saw that disclosed anywhere. I made... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Terry S, Thank you for taking the time to let us know about your experience at our location. While it is true that booking a hotel room through a third party does not guarantee a specific room type, we apologize for the inconvenience this caused during your stay. This issue is not something within our control, and we realize... More 

Roebuck, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Great service, good food in the restaurant. Room was very clean. Friendly staff. Went there to go to the new outlet mall for the last hurrah with my daughter because she is moving out of my house!!! I will probably return to that hotel.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Nancy A, Thank you for letting us know how much you loved your stay! Your comments will be passed on to the staff to let them know they are appreciated and to keep up the great work. We are glad we could be a part in such a landmark occasion in your family's life, and we look forward to... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I found the accommodations to be great. Priced reasonably and only 5 miles from the Biltmore. Breakfast included was fair/good. Room had a small balcony overlooking a shopping mall. Would like to have stayed at Biltmore Inn but at those prices do not want to own a piece of the Biltmore.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Alan E, Thank you for letting us and others know about your five-star experience! We are so glad to hear that you enjoyed our breakfast buffet, and that you found your room to be clean and comfortable. More 

Sanford, North Carolina
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We were so lucky to stop here after a long trip from Alabama. The price was good considering it was the Friday of Memorial Day Weekend. The place is gorgeous. Inside and out. Staff super helpful. Pool was outside but had a passageway to the inside pool. Sure wish my grand kids were with us! They would have loved that!... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Elaine B, Thank you for letting us know about the fantastic experience you had during your stay with us! We are glad to hear that you had an opportunity to enjoy our restaurant and that our staff was so welcoming. We hope you will have a chance to bring the Grand kids during your next stay with us, so... More 

Atlanta, GA
Top Contributor
64 reviews 64 reviews
8 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our stay here was based on three criteria: price, proximity to the Biltmore and the pool. We were traveling with another family to visit the Biltmore's Downton Abbey exhibit so we needed a reasonably priced hotel with an open pool (some pools still would not be open in early May). This hotel was lower cost than my first choice (Hilton... More 

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello specialspice, Thank you for taking the time to give our location such a positive review. We are so glad to hear that you and your family enjoyed your stay with us! We wish you safe travels and hope to see you again soon. More 

Indianapolis, Indiana
Top Contributor
59 reviews 59 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is easy to find, conveniently located off I-40 on the west side of Asheville. They were filled to capacity with several groups of teenagers, but we were put on a higher floor where the teenagers were not staying. Some rooms look out into the atrium and pool area but ours did not. We had a spectacular view of... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Gib88, Thank you for taking the time to share your great experience with fellow travelers. We are thrilled to hear that you enjoyed so many aspects of your stay, and that our staff was able to quickly resolve the billing issue that arose. It's always wonderful to hear when we have made it onto our guests' personal lists of... More 

Saint Augustine, Florida
Top Contributor
194 reviews 194 reviews
40 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I am glad to see that the hotel manager reads these, because the great big glaring issue with this hotel is the left turn you have to make onto the highway coming out of there. I would immediately take out all those shrubs out there - it is super tough to see out there and in my opinion is a... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello cwbunger32, Thank you for taking the time to let us know about your experience during your stay with us. We are glad that you brought some of the issues you encountered to our attention; namely, the entrance to our parking lot and the hotel's WiFi. We are very glad to say that a major update to our WiFi is... More 

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