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Holiday Inn-Asheville Biltmore West

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435 Smoky Park Highway, Asheville, NC 28806
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Holiday Inn-Asheville Biltmore West
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Holiday Inn-Asheville Biltmore West
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272 reviews from our community

Traveler rating
    71
    101
    60
    26
    14
See reviews for
86
86
13
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Yorktown, VA
Top Contributor
195 reviews 195 reviews
24 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a room here at the last minute because every hotel on my saved list was booked. I was immediately pleased when I saw the lobby which is lovely and had coffee available! Stayed in room 413 which was right across from the elevator but it was fine, never heard the bing binging. The hotel was very quiet considering how... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello seethesights USA, Thank you for taking the time to let us and others know how much you loved your stay with us! We are glad you had a chance to try out some of the amenities we offer, and that you enjoyed a comfortable experience overall. We wish you safe travels, and hope to see you again during your... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Comfortable room. Clean with the exception of a light stain on the ottoman and the sheer curtain needed to be hemmed. I was told breakfast was included when booking the room, but at check-in found out it was not. The hotel did however did a very nice restaurant. The staff was welcoming, pleasant, and quite helpful.

Was this review helpful? Yes 1
Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had a nice weekend visit here. Pros : i thought the staff were great and very friendly. Nice location, hot tub , indoor pool, fireplace to sit at was cozy, clean rooms, breakfast buffet had a waffle maker. Cons: needs some updating on decorations, workout room was small and one of the treadmills was broken, heat in our room... More 

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello southarnbelle, Thank you for taking the time to review our location! We are glad to hear that you were happy with so many aspects of your stay, and we thank you for bringing to our attention the issues that you encountered. (Specifically the treadmill and the fruit on the buffet line.) We value this type of feedback from all... More 

Goodlettsville, Tennessee
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 weeks ago

We just stayed here for three nights while taking a much needed weekend getaway. The location was great with only short drives to downtown, the Biltmore or shopping at the Biltmore Park Town Square. The price was very reasonable compared to hotels downtown. We did not swim in the pool as we were more eager to soak in the hot... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Ben S, Thank you for taking the time to review our location. We are so happy to see that you and your wife loved your stay, and we are thrilled to have been able to offer you two the best sleep you have had in a year! Wow! Thank you for bringing the soda spill to our attention- we... More 

Chennai (Madras), India
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 13, 2015

Very nice hotel with very nice people, bit expensive but worth it. I stayed here for one month with my wife, had a very nice relaxed stay here. The floor with the smoking rooms smell terrible, never go to that area if you don't like the smell of a cigarette. Other than that the facilities and hospitality of the hotel... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Sathish_Vasudevan, Thank you for letting us know how much you and your wife enjoyed your time as our guests. We wish you safe travels and hope to see you again during your next stay in Asheville. More 

Charleston, South Carolina, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 28, 2015

I am originally from Asheville so I am picky on where I stay now as I travel on business. I now stay at this location every time I come to that area ... Clean, friendly, safe and the breakfast buffet is the best I have every had at any restaurant ... Great value for the money.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Nanette W, Thank so much for such a wonderful review. We are so proud to be your regular stopping point when you visit Asheville! Your comments will be passed on to the staff to let them know they are appreciated and to keep up the great work. More 

Key West, Florida
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 18, 2015

Clean room, great amenities, dining options - I was in Asheville during fall color season. Room value did not equate with over-priced per night rates. My room had a direct window view to the pool - very loud on the weekend. I would ask for a room that does not loook over the indoor pool area in the future.

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Wildfin, Thank you for taking the time to let us and others know how much you enjoyed your stay with us. We will definitely be happy to give you a room in another area of the hotel during next year's leaf-viewing season. We wish you safe travels and hope to see you again soon. More 

Raleigh, NC, USA
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 13, 2015

Stayed here for 2 nights in December for a girls birthday weekend. Nice place, pretty quiet and very convenient to the West Asheville area. Easy to get to downtown Asheville and a much better price than staying in Downtown! Great indoor pool and hot tub too!

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Joeycat, Thank you for taking the time to review our location. We are so glad to hear that you and your family enjoyed your stay with us! We wish you safe travels and hope to see you again during your next visit to Asheville. More 

Plymouth, Michigan
Top Contributor
237 reviews 237 reviews
37 hotel reviews
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed January 31, 2015

This Holiday Inn is very convenient to the west Asheville area, while just minutes from anywhere in the main Asheville area. Staying here on Jan. 1 & 2 proved to be reasonably priced at $76 and $85 for a Friday and Saturday night. Pulling in to the parking lot, the main entrance to the hotel is not obvious: you'll find... More 

Was this review helpful? Yes 2
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Marty F, Thank you for taking the time to review our location. We have in fact undergone some renovations, and we are happy to say that we have continuing plans to give our guests even better experiences throughout 2015. We are so thrilled to hear that you would like to stay with us again during your next visit to... More 

Senior Contributor
48 reviews 48 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 30, 2015 via mobile

I stayed here 1 night returning from a business trip. The outside appears to be in good shape; it is not obvious that the registration is around the side and not the door facing the driveway (a sign in front of that first door would be better than the unclear sign in the driveway). The room was nice enough, the... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello World H, Thank you for taking the time to let us know about your stay with us, as well as offering some suggestions about what could have been done to improve your experience. We value feedback of this kind from our guests, as it ensures we are always doing whatever we can to deliver the best experience possible. We... More 

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