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Holiday Inn-Asheville Biltmore West

3.0 of 5 435 Smoky Park Highway, Asheville, NC 28806
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Holiday Inn-Asheville Biltmore West
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Holiday Inn-Asheville Biltmore West
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260 reviews from our community

Traveler rating
    68
    92
    60
    26
    14
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83
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Highlands, North Carolina, United States
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

For the past 6-7 years, I have taken my grand-daughter to this motel for a winter treat or spring break. What I've noticed is that it needs some tender loving care. The motel, as a whole, is terrific. But as you start looking around, they need to do some aesthetic improvements. One of the elevators is open view. Half of... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Suzanne S, Thank you for taking the time to let us know about your experience. It's always wonderful to hear from such a loyal guest as yourself. We appreciate your repeated business, and we appreciate the insight you are willing to share with us regarding our hotel from a guest's perspective. We are happy to share that we do... More 

North East, Maryland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was a great price and close to the Biltmore. The room was a normal hotel room but clean and updated. They had hot apple cider and cookies at checkin, always a plus! There is bar on sight but wish breakfast was included - if you go to the local Pancake place get there early.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello JonCourtneyCollins, Thank you for letting us and others know how much you enjoyed your stay with us. We are so glad to see that you felt you had a five-star experience! We wish you safe travels and hope to see you again soon. More 

Ponte Vedra Beach, Florida
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 6 nights. 4 adults 2 children. The front desk staff were very helpful. The location was Great, easy access to all of Asheville. We had adjoining rooms, two double beds, the rooms were small, a little cramped since we were staying for so long. Was a little disappointed in that respect. They were not wonderful in cleaning the... More 

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Mimi B, Thank you for taking the time to review our location. We are happy to hear that you and your family enjoyed your time with us over the holidays, and we thank you for your feedback concerning the house keeping. Your comments will be passed on to ensure this issue is taken care of. We wish you safe... More 

Columbia MO
Top Contributor
74 reviews 74 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Holiday Inn Asheville - Biltmore West while visiting Asheville in November. The hotel is conveniently located to major roads to downtown, the Biltmore and other attractions. The lobby was very large and beautiful and the hotel staff were friendly and helpful in giving directions, maps, etc. Large indoor pool and hot tub located in the Lobby... More 

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello COMO1ColumbiaMO, Thank you for taking the time to let us and others know how much you loved your stay with us! We are so glad to hear that you enjoyed our amenities, and that our staff was friendly and welcoming. We wish you safe travels and look forward to seeing you again during your next visit to Asheville. More 

Graham, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2014

One night stay after visiting the Polar Express with 2 children. Very clean and excellent location. Beautiful lobby area with indoor pool, which we were not there long enough to utilize. Friendly staff. Reasonably priced. Would definitely stay here again and recommend it to others. Only minor negative was the shower head was not user-friendly for small children who like... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Traci D, Thank you for taking the time to review our location and for letting us know how pleased you were with your stay. We are glad to hear that we were able to make your time as our guest comfortable and enjoyable for you and your family. We wish you all safe travels and hope to see you... More 

Raleigh
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 10, 2014 via mobile

It's a Holiday Inn and we had expectations. The good news is they meet those expectations. The room was clean and comfortable and the staff was friendly. There is an indoor pool that extends outside in the summertime. We weren't up for a swim on such a cold day but there were families having a good time splashing about. There... More 

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello UngavaNC, Thank you for taking the time to let us and others know how much you enjoyed your stay with us. It's always wonderful to know that we have met the expectations of our valued guests! We wish you safe travels and hope to see you again during your next trip through Asheville. More 

charlotte nc
Top Contributor
65 reviews 65 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 7, 2014

Stayed overnight while in the Asheville area. Had two connecting rooms with free WiFi. Both rooms were clean and comfortable. There was a mini refrigerator in each room. Lobby was comfortable with a indoor pool/hot tub in the atrium area. We did not have an opportunity to try it out but it was always being used. The buffet breakfast was... More 

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello 1minnie3mickeys, Thank you for letting us know how much you enjoyed your stay with us. We are so glad to hear that you would consider staying with us again during your next visit to Asheville! We wish you safe travels and hope to see you again soon. More 

Fort Pierce, Florida
Contributor
13 reviews 13 reviews
7 hotel reviews
4 of 5 stars Reviewed December 2, 2014

We got to this hotel on a snowy evening after a long flight. We needed a little warm comfort to help us relax. We walked into the expansive lobby and were greeted by a friendly smile and great service. As an IHG Rewards Club member, we were welcomed especially well. This appears to be a remodeled Holiday Inn - so... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Jill C, Thank you for taking the time to let us know how much you enjoyed your stay with us! We are glad to hear that our staff played a big part in making your time as our guest enjoyable, and that you liked out atmosphere. And as always, thank you for being an IHG Rewards member! More 

Charles Town, West Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 1, 2014

We stayed for three nights over Thanksgiving Holiday. The price was very reasonable. The room was very nice and comfortable. We had a delicious dinner in the pub. The staff were very pleasant and accommodating. We liked the convenient second floor entrance. My parents who are in their 80s stayed next to us and it was very comfortable for them.... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello juliane f, Thank you for taking the time to let us know how much your enjoyed your time as our guest. We are so glad to hear that you and your parents were made to feel welcome and comfortable! Your comments will be passed on to the staff to let them know they are appreciated and to keep up... More 

London
Top Contributor
220 reviews 220 reviews
58 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed November 26, 2014

I stayed here two nights so I could visit Biltmore Estate. The hotel is easy to find at the Exit 44 ramp of Interstate 40. Biltmore Estate is 15 minutes easy drive along Interstate 40. Good rooms, lovely comfortable bed and quiet. There’s a swimming pool inside that continues outside, though the outside part was covered because of the time... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

LondonPontac, Thank you for taking the time to review our location. We are so glad to see that you enjoyed your time as our guest, and your visit to Asheville overall. It's always great when we can play a part in making someone's vacation a fun and memorable one. We do hope you will stay with us again during your... More 

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Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn

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