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All 59 Asheville hotels

Holiday Inn-Asheville Biltmore West

3.0 of 5 Hotel   |   435 Smoky Park Highway, Asheville, NC 28806
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59%
Ranked #41 of 59 hotels in Asheville
A recent review
4 of 5 stars reviewed 6 days ago
PUJtravel Apex, NC
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200 people have reviewed this hotel

Traveler rating
    49
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    47
    23
    13
See reviews for
64
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
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English first
Apex, NC
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Clean rooms and bathrooms. Pretty decor. Liked the look of the hallways. Slow elevators, but we stayed on the 2nd floor which is right on the back entrance. Pretty atrium with indoor pool and jacuzzi and free coffee, which was good. Right next to plenty of restaurants, right off of I-40, about 13 min. from downtown, but it was a... More

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Atlanta, Georgia
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Holiday Inn- Asheville was a nice location for a weekend escape to beautiful Asheville, NC. The hotel was nice and the staff was very helpful in letting you know about things to do during your visit. The room was very spacious and bed very comfortable. The hotel has a indoor pool in the middle of the lobby and the restaurant... More

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Columbia, SC
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Got the last room in Ashville last night. Thank goodness. Just an average room at an average Holiday Inn. My preference is Holiday Inn Express. The only concern was lack of outlets for cell and tablet charging. A tip go get a small multi plug that gives you 3 plug ins for electronics. Problem solved.

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Charleston
Top Contributor
164 reviews 164 reviews
120 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were just needing a hotel to stay in that was on our way to another destination and this hotel served the purpose at a very reasonable price (including tax, less than $80). We are platinum members, and were given water & a snack for one of us, but we weren't given any certificates for breakfast. The beds were comfortable... More

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello, muchfuntravellin, Thank you for taking the time to let us know about your stay with us! We are so pleased to hear that you enjoyed your time at our location. It is true that we no longer automatically offer free breakfast coupons to our platinum members, however, that option has been replaced with a choice of a free drink... More

Durham, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 5 weeks ago via mobile

We paid 129 for a room. There were red/brown stains all over the window treatment and chair. Almost looked like blood although I'm sure it was an exploded soda (I hope). The walls were dirty. We felt so unsure that we went to the store and bought bathroom cleaner prior or using the shower and tub. For 129/night, this was... More

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Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Andykelly, Thank you for taking the time to let us know about your experience during your stay with us. We are truly sorry to hear that you did not enjoy your stay due to the soda stains in your room. That is definitely not in keeping with our standards of cleanliness, and we have brought the issue to the... More

Statesville, North Carolina
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 15, 2014

Just got back from a two night stay at this lovely property, and it was a wonderful experience. The staff was extremely friendly, and couldn't have been more helpful. The room was clean, modern and very comfortable. The bed was amazing, and I would love to have a set of the pillows for my bed at home. Since we were... More

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Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello, Hopeinnc, We are thrilled to hear that you loved your stay! Thank you for your kind comments; they will passed on to the staff to let them know to keep up the good work. We look forward to seeing you again in the future on your next visit to Asheville. More

Fayetteville, North Carolina
1 review
5 of 5 stars Reviewed March 10, 2014

My husband and I just came back today. We had a GREAT time! My husband just returned from a 10 month deployment and we were surprised with a nice bottle of champagne and a yummy snack tray. It was just such a nice gesture and we were really thankful. Our room was nice and clean, the staff was really friendly... More

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Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello, Chantal, Wow! We are thrilled to hear that you loved everything about your stay! Thank you for for kind words and comments- they will be passed on to the team to let them know to keep up the good work. We wish you safe travels, and look forward to seeing you again in the future. Thank you. More

Clearwater, Florida
Top Contributor
196 reviews 196 reviews
36 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 8, 2014

I checked in and the staff was very friendly. They acknowledged my platinum status and provided me with free breakfast certificates. Inwas placed on the fifth floor and it has recently been renovated. New carpets, paint and furniture. Romm was nice and bed was very comfotable. The 435 cafe/restaurant was not bad. The waiter John was a great guy and... More

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Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello, Mark0076 Thank you for taking the time to let us know about your stay with us. We are so happy to hear that you enjoyed your time as our guest, and that you were able to enjoy our newly updated renovations! Your comments about John's service will be passed on to let him know to keep up the good... More

High Point, North Carolina
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 28, 2014

The pillows at this hotel were incredible. I've stayed at the Ritz and in the Heavenly Bed at the Westins, but nothing compared to this bed. I loved the pillows! The location was great. It was right off of 40 which made it easy to get anywhere. Everything was really nice at this Holiday Inn. They were renovating which is... More

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello jatlowe, Thank you for taking the time to share how pleased you were with your visit to our location. We are thrilled to hear that you loved our beds and pillows! We are glad to hear that you will be returning to us as a valued guest again in the future. Thank you. More

Germantown, TN
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 6, 2014

The bed had some sort of cover that made it extremely cozy. This was the highlight of this room. The carpets in the hallway on the 3rd floor were just nasty. They were either bleach stained or coke/pop stained. Another real plus was the waiter in the restaurant. And they have a great burger and fries. He remembered our drink... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Ellenski25, Thank you for taking the time to let us know about your experience at our hotel. We are very glad to hear that you found our beds to be so comfortable, and that our waiter, John, was so attentive at dinner. (We have passed your comments on to him to let him know to keep up the good work.)... More

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Additional Information about Holiday Inn-Asheville Biltmore West

Also Known As:
Holiday Inn-Asheville Biltmore West Hotel
Holiday Inn-Asheville Biltmore West Hotel Asheville
Holiday Inn Asheville
Asheville Holiday Inn
Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 59 hotels in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Official Description (provided by the hotel):
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 
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