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Holiday Inn-Asheville Biltmore West

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435 Smoky Park Highway, Asheville, NC 28806
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1 room 1 guest
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Holiday Inn-Asheville Biltmore West
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317 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Macon, Georgia
1 review
2 of 5 stars Reviewed 2 days ago NEW

When my husband and I initially walked it, we were genuinely surprised at how grand the establishment was.. But that's where the enjoyment stopped. We were checked in by Trent who was everything but pleasant. He never smiled, had a stale tone, and somewhat talked AT you versus to you. The room was what we expected although the wifi signal... More 

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Blanchester
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel was clean and welcoming. The front desk did an excellent job. The internet was extremely slow. The breakfast bar was above average. The lobby area was very appealing. The beds are extremely comfortable.

Was this review helpful? Yes 1
Covington, Kentucky
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is without doubt the best Holiday Inn we have stayed at, and we are seasoned road travelers. We stayed two nights due to a mechanical breakdown, and the staff went out of their way to make us welcome. They extended our check out time, and helped us secure an auto rental. The grounds were immaculately landscaped, the free guest... More 

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Plantation, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

The room was clean and roomy and was refreshed nicely every day. We ended up staying here at the last minute after prior reservation with another hotel fell through. The staff, especially Stacy at the front desk, went above and beyond to make sure our needs were taken care of. Thank you!

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Josh B, Thank you for letting us and others know about your great experience at our location! Your comments will be shared with Stacy and the rest of the front desk and housekeeping staff to let them know how much their efforts are appreciated. More 

Chicago
Level Contributor
123 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I usually don't have much needs and Holiday Inn Express & Suites hotels usually meet them. I was not surprise with this hotel as well. Holidays are pretty consistent with what they offer. Sometimes there is an indoor or outdoor on no pool but this time there were 2 pools in and out connected together so you could swim in... More 

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Anna G, Thank you for letting us and others know about your pleasant experience at our location! We are so glad to hear that we were able to provide you with an enjoyable stay. We wish you safe travels and hope to see you again during your next trip to Asheville. More 

Raleigh, NC
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This happened early Dec, 2014---we tried to settle the matter as late as April, 2015. To no avail. My son, his fiance , myself, called to make a reservation for them. They asked if he had a priority #--he doesn't, but I do. They said he should use it. Did. And put the tab (supposedly a "special") on a credit... More 

Was this review helpful? Yes 3
Rayna L, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Momofsixx, We would like to start by assuring you that we take matters of guest dissatisfaction very seriously, and in no way do we attempt to scam our valued guests with our policies. We regret to hear that you have faced frustration and inconveniences since your stay, and we would like to clarify the issues that you have mentioned... More 

Summerville, South Carolina
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here while visiting Biltmore Estate. Very convenent location to the Estate as well as Asheville. Check in and check out were very easy and the staff was very accomodating. Good breakfast, but not included in the room rate.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello hrochas, Thank you for taking the time to share your great experience with us and others! We will share your comments with the front desk staff to let them know our guests appreciate their friendly efficiency. We wish you safe travels and hope to see you again in the future. More 

North Carolina
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Now this is a 3 star hotel but we were so thankful to find a room on a summer night in Asheville when every hotel (8) called was sold out that night. The beds were very comfortable and we all slept well. I think the bathrooms had granite and furnishings were fine. Bedding was good as well. The breakfast you... More 

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello HonestlyNC Thank you for taking the time to let us and others know about the pleasant experience you had during your stay with us. We are so glad we could accommodate you during such a busy Asheville weekend! We hope during your next trip to Asheville you will stay with us again and enjoy some of our many amenities... More 

Lake Forest, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked at this hotel for the great location and pool. We are traveling with kids and this is a welcome end to a day of driving. We booked several rooms at 200$ Each not cheap. But, the rooms are very comfortable and clean. We stay at the Holiday Inns for the quick check out in the morning, because of... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello 469April, Thank you for letting us know about your experience during your stay with us. While it is true that full service Holiday Inns (as opposed to Holiday Inn Expresses) do not offer free breakfast, we do apologize for the inconvenience that this caused you and your family. We hope this will not deter you from choosing to stay... More 

London, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Had a great stay! Check in and check out were very easy. Rooms were very clean and staff was very accommodating! Pool was great, kids loved it. We ended up using the guest laundry and the services were free just had to supply the detergent. Thanks for the great stay!!

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Fehrs4, Thank you for taking the time to let us and others know how much you and your family loved your stay with us! More 

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