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All 59 Asheville hotels

Holiday Inn-Asheville Biltmore West

3.0 of 5 Hotel   |   435 Smoky Park Highway, Asheville, NC 28806
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59%
Ranked #40 of 59 hotels in Asheville
A recent review
4 of 5 stars reviewed 4 days ago
jmmom3 Indianapolis, Indiana
  • Reviews (220)
  • Photos (35)
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  • Room tips (54)
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220 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Any
English first
Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Just stayed at this location for a baseball trip. I will say I have never stayed in a Holiday Inn. Here is the nutshell: This hotel has all you need for a family stay, the one negative is the need to refresh the rooms. The lobby is a huge plus...my older son could hang out with his friends. There were... More

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Atlanta, Georgia, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have always thought Holiday Inn's were ''few-star' quality. I was proven wrong! This hotel is awesome. It was very clean, had excellent information about the area, incredibly service and friendly staff who went above and beyond in helpfulness. My favorite feature here was the pool area being indoor AND outdoor, it is lovely for couples, and relaxing with a... More

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Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Life Coach O, Thank you for taking the time to let us know how much you loved our hotel! We are so thrilled to see that you enjoyed our amenities! We wish you safe travels and look forward to seeing you during your next visit to Asheville. More

Warner Robins, GA
Top Contributor
127 reviews 127 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

We had stayed at this hotel when it was a Ramada, and Holiday Inn has done a nice job of refreshing. Our room was very large, comfortable beds/linens, bathroom/linens, clean and in good repair. We were on a package which included a good hot/cold buffet with meats, eggs, gravy, potatoes, typical cereals, many bread/pastry options, waffles, variety of fresh fruit.... More

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Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello cdjs, Thank you for taking the time to share your experience during your stay with us. We are so glad to see that everyone in your party enjoyed our amenities, and that you enjoyed your stay overall. We do thank you for mentioning the slow dinner service and the elevator issue, as these comments are the best way we... More

Panama City Beach, Florida
Top Contributor
68 reviews 68 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The handicapped accessible room (110) is one of the worst "accessible" rooms we've ever experienced. There were NO electrical sockets accessible for my handicapped daughter to reach. The few that were in the room were located behind the mattress, behind a table down low to the floor, and behind the wardrobe area. The bed was so high she was unable... More

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Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Robin H, We apologize for the inconveniences you faced during your stay. Our accessible rooms are ADA compliant and meet all the currently required standards of accessibility. We use lowered bed frames in all of our accessible rooms, and based our placement of the thermostat on the required standards. However, we can see that this did not meet your... More

Old Bridge, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When we visited the Biltmore Estate, we stayed at The Holiday Inn Biltmore West. This hotel was in a great location near the highway. It was nearby Ashville, the Biltmore estate and a number of restaurants. The room was fairly large, clean, and comfortable. There was also a large indoor / outdoor pool. I would recommend this hotel to anyone... More

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Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Peter L, Thank you for taking the time to let us and others know how much you enjoy staying with us! We wish you safe travels and hope to see you again soon. More

Camby, Indiana
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel. Close to highway. Clean and comfortable. This is the nicest holiday inn I have ever stayed in. Indoor pool. Does not include breakfast but they have breakfast. It seemed like there was no where good to park to be close to our room.

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Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello AndreaR, Thank you for taking the time to let us know pleased you were with your stay with us! We are glad you enjoyed your time here, and we hope to see you again in the future. More

Paducah, Kentucky
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My friend and I stayed here the night of June 18th enroute to Myrtle Beach. The front desk people were very helpful the rooms were clean and updated. The only complaint we had were the beds weren't as comfortable as I usually find at IHG properties. I would stay here again if passing through.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello retksp, Thank you for taking the time to let us know what you thought about your stay. We are so glad to hear that you enjoyed your time as our guest and are planning on staying with us again. We are also very happy to let you know that we are in fact updating our mattresses this year. We... More

Indian Land, SC
Top Contributor
94 reviews 94 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have to admit I was nervous when we pulled up as the exterior looks outdated but OH! The beds were SO COMFORTABLE!!!! The hotel was very clean, had an awesome indoor/outdoor pool that our 6 teen girls loved, and it was in a great location. We traveled 8 minutes away for breakfast vs. eating at the hotel for breakfast... More

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Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello IndianLandPartyof7, Thank you for taking the time to let us know that you loved your stay with us! We are so glad we could play a part in making sure your visit to Asheville was a great one, and we look forward to seeing you again in the future! More

Portage, Michigan
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 22, 2014

We just finished up our trip to the Asheville area and stayed here for 2 nights. Rooms were very clean and had no problems whatsoever! Enjoyed the indoor/outdoor pool with my kids and the hot tub was a great touch to finish a long day of driving. Did the breakfast buffet one morning and can't really complain since we've been... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello 737Miken, Wow, thank you for letting us know how much you loved your stay with us! We are so thrilled to hear that we could make your stay a great one. (And we're happy that you loved our beds as well!) Your comments will be passed on to let everyone know to keep up the good work. We wish... More

South Jordan, Utah
Top Contributor
63 reviews 63 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 13, 2014

My wife and I stayed here 5/22/14. The hotel is in a pleasant, quiet, woody area, but convenient to the freeway. Relatively easy to get to. We wanted a king bed, and to be on the top floor. The only one left was on the fifth, not the sixth, but that worked out just fine. It even had a whirlpool... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Frank A, Thank you for taking the time to let us know about your experience during your stay with us. We are thrilled to hear that you enjoyed your stay overall, and that you would like to stay with us again during your next visit to Asheville. We do regret to hear about the poor service you received at... More

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Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 
Number of rooms
156

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