We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn-Asheville Biltmore West

Hotel website
Hotel deals
435 Smoky Park Highway, Asheville, NC 28806
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn-Asheville Biltmore West
Professional photos View all
Browse nearby
Holiday Inn-Asheville Biltmore West
Add Photo Write a Review

309 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    87
    115
    66
    26
    15
See reviews for
104
99
14
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (309)
  • Mar-May only
    (80)
  • Jun-Aug only
    (99)
  • Sep-Nov only
    (81)
  • Dec-Feb only
    (49)
All months
Lake Forest, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked at this hotel for the great location and pool. We are traveling with kids and this is a welcome end to a day of driving. We booked several rooms at 200$ Each not cheap. But, the rooms are very comfortable and clean. We stay at the Holiday Inns for the quick check out in the morning, because of... More 

Was this review helpful? Yes
London, Canada
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Had a great stay! Check in and check out were very easy. Rooms were very clean and staff was very accommodating! Pool was great, kids loved it. We ended up using the guest laundry and the services were free just had to supply the detergent. Thanks for the great stay!!

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Fehrs4, Thank you for taking the time to let us and others know how much you and your family loved your stay with us! More 

Atlanta, Georgia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great front desk customer service. Clean and comfortable. Nice furniture. Love the shampoo and soap provided. Jacuzzi and indoor pool. Well maintained. Convenient to restaurants and drug stores. Downside: slow elevators and the TVs are permanently set to a low volume so it's hard to hear tv if the air conditioner is running.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello MelroseFL, Thank you for sharing your five-star experience with fellow travelers! We are so glad you enjoyed your stay with us, and we look forward to seeing you again during your next visit to Asheville. More 

Knoxville, Tennessee
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved this hotel, I've never had a bad experience with a holiday in before and this is without a doubt the best one I've stayed in. It's unique and stylish, and the pool is very clean indoors and outdoors. The bed was so comfortable I honestly didn't want to leave. Take me back to these beds! I miss them!... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Sr1711nx, Wow! We are so glad we were able to give you such a fantastic experience during your stay! Thank you for taking the time to share your review with fellow travelers. We hope to see you again during your next visit to Asheville. More 

wilmington, nc
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here one night while in Asheville and it was wonderful! The front desk was polite and check-in was easy. The rooms were modern and very clean. The bathroom was spotless and the towels were new. The wifi connected easily and worked well. The pool and hot tub were clean and enjoyed after a long hot day. We even... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello ilmtraveler, Thank you for taking the time to share your five-star experience! We are so thrilled to hear that you enjoyed such a fantastic stay with us, and we thank you for your recommendation. We wish you safe travels and look forward to seeing you again next time. More 

Cleveland, Georgia
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice place to stay. Clean inside and out. Location was easy to get in and out of. Direct shot into downtown Asheville. Pretty much a direct shot to the Biltmore entrance. Wasn't to impressed with the pools by that I mean wasn't very clear, could really smell the chlorine. Large lobby with lots of sitting area, good coffee. Only ate... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Liz774, Thank you for taking the time to review our location. We are glad to hear that you and your family enjoyed your stay and that you would like to stay with us again in the future. Thank you for your recommendation to fellow travelers! More 

Sparta, Tennessee
1 review
4 of 5 stars Reviewed 2 weeks ago

We were in town to visit the Biltmore. Hotel is located close to the Biltmore Estate. The hotel was nice. Our room was also nice and clean. Our kids enjoyed the pool and hot tub. Breakfast was great. The staff was very friendly. We would definitely stay here again!

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello LAA11112015, Thank you for taking the time to let us and others know how much you enjoyed your stay. We are thrilled to hear that you and your family liked so many aspects of your experience with us! More 

MYRTLE BEACH
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The lobby was nice and spotless clean, the front desk at check in awesome, the housekeepers spoke to me everytime I saw them. Rooms were clean, and spacious. Elevators, several and quick. Signs in all of them, give us a 10. If you have any issues let us know. Went to the pool and changed my whole impression. Step in... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello dthmyrtlebeach, Thank you for bringing this issue to our attention. We apologize for the unpleasant experience caused by this. We absolutely do apologize for the disappointment of the hot tub not being hot enough, especially as it was one of the deciding factors in your choosing to stay with us. Your comments will be shared with management and staff... More 

Olathe, Kansas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was conveniently located for us coming from the Smoky Mountain National Park. Samantha at the front desk was very helpful in guiding me to some beautiful waterfalls at Dupont National Forest. She gave great directions that got us there without any problems. Our room was sufficient for our needs. We were disappointed that the breakfast provided at the... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Jenny D, Thank you for letting us know about your experience during your stay with us. We are so glad to hear that you had a good time, and that Sam at the front desk was so helpful with the directions! And regarding breakfast- during your next visit, we recommend ordering off the breakfast menu; it features a wide... More 

Pineville
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Chose this hotel because it had an indoor AND outdoor pool and because it was near the Biltmore. The front desk staff was nice enough to give us a room near the po when they found out that was the highlight of my daughters' trip ... And, helped us in buying our Biltmore tickets right there at the front desk.... More 

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Sarah C, Thank you for taking the time to share your great experience with fellow travelers! We are happy to hear that you and your family enjoyed your stay and that our staff was friendly and accommodating. Your comments will be shared with them to let them know they are appreciated and to keep up the great work. More 

Questions? Get answers from hotel staff and past guests. Ask a question

108 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (27)
Viewed
Hotel & grounds (9)
Viewed
View from room (1)
Viewed
Room/suite (7)
Viewed
Bathroom (6)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (81)
Viewed
Room/suite (25)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (14)
Viewed
Dining (9)
Viewed
Business center/function rooms (9)
Viewed
Pool/beach area (7)
Viewed
Other (15)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Asheville hotels
10.2 mi away
Holiday Inn Asheville Biltmore East
2.6 mi away
Holiday Inn Express Asheville - Biltmore Square Mall
0.7 mi away
Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Show Prices
Show Prices
Show Prices
0.4 mi away
Comfort Inn Biltmore West
Comfort Inn Biltmore West
#18 of 59 in Asheville
4.0 of 5 stars 178 reviews
6.8 mi away
Brookstone Lodge
Brookstone Lodge
#26 of 59 in Asheville
4.0 of 5 stars 621 reviews
0.7 mi away
Sleep Inn West
Sleep Inn West
#13 of 59 in Asheville
4.5 of 5 stars 636 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay