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Holiday Inn-Asheville Biltmore West

3.0 of 5 435 Smoky Park Highway, Asheville, NC 28806
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Holiday Inn-Asheville Biltmore West
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Holiday Inn-Asheville Biltmore West
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236 reviews from our community

Traveler rating
    60
    79
    58
    25
    14
See reviews for
74
77
10
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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  • All months
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    (61)
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abilene, tx
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The staff at this hotel was amazing-attentive, upbeat and very helpful. Our room was large, well appointed and had a very comfortable bed. Our room overlooked the large atrium with restaurant, bar, indoor/outdoor pool and clean hot tub. It's quite close to the Biltmore Estate too. We were very pleased with our stay.

Was this review helpful? Yes
Raleigh, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

We recently stayed at this holiday inn. Overall, it was a good experience. It wasn't my favorite hotel I've ever stayed at but definitely not bad. I loved how close it was to downtown Asheville, the Biltmore, Omni Grove Hotel, etc. We were however a little bummed about being outside of city limits. We were hoping to get a cab... More

Was this review helpful? Yes
Lexington, South Carolina
Top Contributor
175 reviews 175 reviews
25 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Mel checked me in and was very friendly, accommodating and professional. I could not connect to internet and she readily assisted me. I had a first floor spacious room by the pool. Bed was very comfortable. Lots of parking. I thought this hotel was close to Biltmore, however it was a 20 minute drive. Easy on/off interstate.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello kythoro, Thank you for taking the time to let us and others know how much you enjoyed your stay with us. We are glad to hear that Mel was able to help you; your kind comments will be passed on to her to let her know she is appreciated and to keep up the good work. We wish you... More

Shorewood, Wisconsin
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the perfect home base to be for exploring the surrounding Blue Ridge Parkway and Great Smoky Mountains. Even though the hotel was full, there was a spot in the parking lot every night so you didn't walk far and I felt safe. Lots of restaurants close by. Just a hop away from the freeway to get to downtown... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello salseradnzcat, Thank you for taking the time to give our location such a great review! We are thrilled to hear that you found our hotel to be comfortable and convenient. We wish you safe travels and look forward to seeing you during your next trip to Asheville. More

Savannah, Georgia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife found this hotel through Priceline. Honestly it was chosen because it was the cheapest price for the star level we wanted. The staff was nice, and brought us extra towels and blankets a couple times. The soda machines were a mess. The one on our floor was out of stock. The one in the lobby broke while I... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello jampaidfor, Thank you for taking the time to let us know about your experience during your stay with us. We do apologize that our soda machines were an inconvenience and we thank you for bringing the issue to our attention. Your comments will be passed on to management to ensure this is fixed. We wish you safe travels and... More

Senior Contributor
49 reviews 49 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the best night sleep I've ever had in a hotel. The beds, pillows and blankets was perfect!! Slept like a baby 😉. The Breakfast was great!! The pool was a lot of fun for the kids ... Both inside and out. Front desk was very friendly and helpful. Great exit with lots of restaurants close by. Will stay... More

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello TN Girlie, Thank you for letting us know how much you loved your time as our guest! We are thrilled to hear that we were able to give you the best night's sleep you've ever had in a hotel! Wow! Your comments will be passed on to the staff to let them know they are appreciated and to keep... More

1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is super nice. The bed was so comfy, like sleeping on a cloud. We had slept in cause we didn't want to get out of bed. The breakfast was amazing. The French toast sticks were nice and crispy. Service was great. I highly recommend this hotel. Will definitely come back.

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Michael E, Wow, thank you for that shining review! It's always wonderful to hear that we have given our guests a wonderful experience. We wish you safe travels and look forward to seeing you again during your next visit to Asheville! More

Carolina Shores, North Carolina, United States
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was very clean both the communal areas and the room itself. The staff was very friendly and helpful. We do not usually utilize housekeeping when we stay in a hotel and we did not during this stay either, but the housekeeping staff was very friendly and as we were leaving one day asked if we were sure we... More

Was this review helpful? Yes 1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Mary S, Thank you for letting us know about the great experience you had during your stay with us! We are so glad to hear that our housekeeping staff did whatever they could to contribute to your experience. Your kind comments will be passed on to let them know they are appreciated, and to keep up the good work!... More

Raleigh, North Carolina
Top Contributor
69 reviews 69 reviews
3 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff was really great and helpful The free breakfast is prepared perfect eggs all the fixins the waitress was unreal with kindness and always s smile will miss her Rooms cleaned perfect GREAT BED all I can say is great place and close to all places thanks to the great staff

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello STANTONSEE, Thank you for taking the time to let us and others know how much you loved your stay with us! We are so glad we were able to exceed your expectations. Your kind comments will be passed on to the staff to let them know to keep up the good work. We wish you safe travels! More

Fl
Top Contributor
70 reviews 70 reviews
62 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed September 10, 2014

First impression Staff didn't care ( Chris ) than room smelled musty no circulation and Aircon is switched off to save money ..do you change rooms at 10:30 pm ?? No just hang in and choose a hilton next time where they look after their diamond members . Holiday Inn has become one of the most inconsistan brands around no... More

Was this review helpful? Yes 3
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello uli1, Thank you for taking the time to let us know about your experience during your stay. We can see that we clearly did not meet your expectations this time, and for that we apologize. We can assure you that our staff does care very much about all our guests, and your comments will be brought up to them... More

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Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn

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