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All 59 Asheville hotels

Holiday Inn-Asheville Biltmore West

3.0 of 5 Hotel   |   435 Smoky Park Highway, Asheville, NC 28806
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Ranked #39 of 59 hotels in Asheville
A recent review
5 of 5 stars reviewed 6 days ago
Kathleen S
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  • Reviews (225)
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225 people have reviewed this hotel

Traveler rating
    56
    76
    55
    24
    14
See reviews for
71
75
7
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
5 of 5 stars Reviewed 6 days ago NEW

The one thing we noticed as soon as we walked in was the nice, big, clean lobby. All staff members we encountered were very polite and most importantly, smiling. There was someone always cleaning the lobby/pool areas. The indoor/outdoor pool was awesome and clean, although not as hot as we would have liked. We did have breakfast in the restaurant,... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Kathleen S, Thank you for taking the time to let us know how happy you were with your stay at our location! You comments will be passed on to our staff. We wish you safe travels and hope to see you again during your next visit to Asheville. More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

My husband and I waited till the last minute to decide to go away for 2 days. We chose this hotel, because it was close to everything. The staff was nice and accommodating, they were going to put us on the first floor, but I have a lot of allergies and thought the chlorine from the pool would bother me.... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Lisa S, Thank you for taking the time to let us know about your experience during your stay with us. We are so glad to hear that our staff was welcoming and friendly, and able to accommodate your needs concerning chlorine allergies. We do apologize for the confusion regarding your bill; the explanation you received was not accurate. The... More

Florida
2 reviews
1 of 5 stars Reviewed 1 week ago

I stay in hundreds of hotels a year. This is by far the worst experience I have had EVER! Some of the front desk staff are very unprofessional. They were performing a lock change on all of the rooms on my floor. I had my room dead bolted. They used a master key to enter the room while I was... More

Was this review helpful? Yes
Memphis, Tennessee
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was very nice and the lobby was nice. I was staying on the 6th floor and the elevator near my room came all the way up there 1 out of 3 times so I usually ended up going to the other end of the hallway to the elevator that actually worked. The room was pretty dingy. It looked... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us know about your experience during your stay with us. We are sorry to see that we fell short of your expectations, and we do apologize for the inconvenience of the elevator.not working properly. We hope these experiences will not deter you from choosing to stay with us in the future, as... More

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Holiday Inn Biltmore West. The hotel was very nice and had a beautiful lobby area with an indoor pool. Reasonably priced breakfast buffet and complimentary coffee was available. We had a king room and it was very comfortable. I think the rate was a bit high at $154 per night, but it is also a high... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Tom B, Thank you so much for taking the time to let us and others know how much you enjoyed your stay with us! We are glad to hear that we were able to make your visit to Asheville enjoyable, and we look forward to seeing you again during your next trip! More

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Just stayed at this location for a baseball trip. I will say I have never stayed in a Holiday Inn. Here is the nutshell: This hotel has all you need for a family stay, the one negative is the need to refresh the rooms. The lobby is a huge plus...my older son could hang out with his friends. There were... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello jmmom3, Thank you for taking the time to let us (and others!) know how much you enjoyed your stay at our location. We are thrilled to see that we were able to give you and your family an enjoyable stay, and we thank you for your recommendation. We wish you safe travels, and hope to see you again during... More

Atlanta, Georgia, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have always thought Holiday Inn's were ''few-star' quality. I was proven wrong! This hotel is awesome. It was very clean, had excellent information about the area, incredibly service and friendly staff who went above and beyond in helpfulness. My favorite feature here was the pool area being indoor AND outdoor, it is lovely for couples, and relaxing with a... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Life Coach O, Thank you for taking the time to let us know how much you loved our hotel! We are so thrilled to see that you enjoyed our amenities! We wish you safe travels and look forward to seeing you during your next visit to Asheville. More

Warner Robins, GA
Top Contributor
130 reviews 130 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 18, 2014

We had stayed at this hotel when it was a Ramada, and Holiday Inn has done a nice job of refreshing. Our room was very large, comfortable beds/linens, bathroom/linens, clean and in good repair. We were on a package which included a good hot/cold buffet with meats, eggs, gravy, potatoes, typical cereals, many bread/pastry options, waffles, variety of fresh fruit.... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello cdjs, Thank you for taking the time to share your experience during your stay with us. We are so glad to see that everyone in your party enjoyed our amenities, and that you enjoyed your stay overall. We do thank you for mentioning the slow dinner service and the elevator issue, as these comments are the best way we... More

Panama City Beach, Florida
Top Contributor
69 reviews 69 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed July 8, 2014

The handicapped accessible room (110) is one of the worst "accessible" rooms we've ever experienced. There were NO electrical sockets accessible for my handicapped daughter to reach. The few that were in the room were located behind the mattress, behind a table down low to the floor, and behind the wardrobe area. The bed was so high she was unable... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Robin H, We apologize for the inconveniences you faced during your stay. Our accessible rooms are ADA compliant and meet all the currently required standards of accessibility. We use lowered bed frames in all of our accessible rooms, and based our placement of the thermostat on the required standards. However, we can see that this did not meet your... More

Old Bridge, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 8, 2014

When we visited the Biltmore Estate, we stayed at The Holiday Inn Biltmore West. This hotel was in a great location near the highway. It was nearby Ashville, the Biltmore estate and a number of restaurants. The room was fairly large, clean, and comfortable. There was also a large indoor / outdoor pool. I would recommend this hotel to anyone... More

Was this review helpful? Yes
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Peter L, Thank you for taking the time to let us and others know how much you enjoy staying with us! We wish you safe travels and hope to see you again soon. More

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Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn

35 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 
Number of rooms
156

Questions & Answers

Questions? Get answers from Holiday Inn-Asheville Biltmore West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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