We spent three nights here during the recent Christmas holidays. The hotel lobby is great. There's also a really nice pool in that lobby and we liked the fact that we couldn't smell any chlorine at all. Our room was nice, clean and mostly quiet (except for some noisy neighbors one evening that we could hear through the connecting door).... More

This hotel charges top dollar for a worn, unclean room. The check in experience was great but that is where it ended. We paid 179 dollars plus tax,expecting a super nice room. The first thing we noticed was our non-smoking room reeked of smoke and other odors. A handprint was on the mirror, some unknown substance trailed down the wall,... More

Could not get wireless internet. Old rooms and a TV that's an antique. Nice service in the lounge. Low price and that's what you get. More

This Holiday in was very pleasant. Friendly staff, quiet room, good coffee, great bar and dining areas. Best of all is the the pool and lounge areas. Staff did not mind 24 family members taking over this area for a few nights to visit with family. Rooms- average but comfortable. Need a little sprucing up from general wear and tear.... More

We are very active during vacations and don't spend much time at the hotel itself. The hotel was clean and the staff was friendly. To surprise me, my husband even went downstairs to the dining facility and asked if he could get the brownie desert in a to go box and brought it back up to our room. The hotel... More

Very clean, lovely staff and great location. Totaly worth the price! My friend and I went for a girls getaway. Breakfast was good, with excellent service. I highly recomend Biltmore West! Regarding mountian views, they are there, but you have to look beyond some hotels and resturants. I wish I would have taken pictures, but we took so many of... More

My husband and I travel to Asheville, NC, once a year to visit friends during the fall season. Since we stayed at the Holiday Inn Biltmore West last year, we elected to stay there again this year. I wish we had not. After checking in on November 4th, we were given a room on the upper floor overlooking the lobby... More

My husband and I were particularly impressed with the breakfast options at this hotel. The accommodations were nice, but not extraordinary. The front desk service was fine but not great but our service from Todd at breakfast was exceptional. He was very friendly, accommodating and attentive and this was a Holiday Inn offering two options: continental and full breakfast, both... More

Well, we were here for a church ski trip, the hotel has a large lobby, small rooms, and an okay pool. It was during winter so only the indoor part of the pool was open, it was an average chlorine pool, small. Our group took up most of the pool at the time since we were pretty much the only... More