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All 58 Asheville hotels

Quality Inn & Suites Biltmore East

2.5 of 5 Hotel   |   1430 Tunnel Rd., Asheville, NC 28805
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Ranked #38 of 58 Hotels in Asheville
A recent review
4 of 5 stars reviewed 2 weeks ago
KFairley Cary, North Carolina
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293 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cary, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I travel quite a bit for work...Last minute contacted this hotel. The toll free customer service was horrible so I knew I was going to have a "long" one night stay. Upon check in the young lady obviously hated her job... However, rooms were clean, the next morning breakfast was good and the morning staff was helpful and cooperative. As... More

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We are glad that your stay was better than first expected. We will address the check-in clerk who assisted you. We want our guests to be greeted by warm, friendly faces. Please dial 0 to reach our staff directly & bypass any call center. Thank you for your review! More

North Carolina
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed here this past weekend and were very satisfied. The check in staff was friendly (Elena, I think) and happily provided us a map of the area. The rooms are outdoor entry but this didn't bother us. It is an older hotel but our room was well maintained, clean and quiet. The King size bed was... More

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for your review. We are glad that you enjoyed your stay with us! More

Huntersville, North Carolina
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I attended the Fernando Ortega concert at The Cove and stayed here overnight. Excellent facility and very convenient to The Cove (Billy Graham Training Center) less than a mile away. The room are clean and well maintained. The hot breakfast in the morning was great. Waffles, eggs, ham, cereal and more. Will stay again would highly recommend... More

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We are happy to hear that you enjoyed staying with us! Please visit us again! More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Awful experience with a rude, incompetent front desk girl named Ashley with long reddish hair. We couldn't find a place to park, after driving 18 hours she TOLD us to park in a specific Handicapped spot telling us not to worry cuz it was private property and no one would tow us. Then she called the POLICE on us. HORRIBLE... More

Was this review helpful? Yes 1
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for reviewing us on TripAdvisor. We have researched your review and none of the info you provided is accurate. We are glad that you enjoyed our clean rooms & hot breakfast. Thank you. More

Atlanta, Georgia
Top Contributor
211 reviews 211 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Better than average breakfast always helps. Very quiet and clean place. Easy getting in and out, and seemed secure overall. Comfortable bed. Wifi actually worked, unlike a lot of places that have really terrible wifi.

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We are happy that you enjoyed your stay with us. We hope to see you again soon! More

Little Rock, Arkansas
Top Contributor
80 reviews 80 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed October 21, 2014

This hotel is in a good location, and is an average hotel, nothing particularly special, no frills. I will list pros and cons. PROS: Centrally located Clean, housekeeping does wonderful job, sheets smelled fresh, clean bathroom, pats on the back for housekeeping! Good JOB! Nice tv, good reception Fast internet Very friendly front desk staff Pet Friendly Good breakfast, small... More

Was this review helpful? Yes 1
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for sharing your feedback with us. We will certainly look into your recommendations regarding the lighting. Our rates are lower in months other than July & October (those are our peak seasons). We are glad that you found our rooms to be clean. Our housekeeping staff will be pleased to read your comments. Happy travels to you! More

Middlesboro, Kentucky
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 18, 2014 via mobile

I just returned from staying at this motel for the second time since June. This was for a two night stay, and upon returning home I am not as tired as one would expect after staying away from home. We stayed in a king size bed room. It was super clean, and spacious. The staff was friendly, the breakfast was... More

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thanks for staying with us again! We appreciate your business and your review. We hope to see you again! More

Bromyard, United Kingdom
Top Contributor
68 reviews 68 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 14, 2014

Stopped one night. Got one of the last rooms as we hadn't booked. The front desk lady did her job and nothing more. No smile Tec. Just functional as if she didn't really want to be there. The hotel was really nice and refurbished. Good breakfast.

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for providing us with your feedback. We are glad that you enjoyed the hotel. We will address the demeanor of our Front Desk Attendant with her supervisor. Friendly customer service is our goal and we will take this opportunity to better train our staff. We hope that you stay with us again. More

Canton, Ohio
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 11, 2014

After a long drive we checked into this motel. The front desk lady had only worked there 2 days and was extremely efficient and friendly. We got settled in our room and than went to get some dinner. The parking seems to have trailers and trucks taking up quite a bit of the space. We stayed in a second floor... More

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We are glad you took the time to review us! Thank you! We are very pleased that you found your room to be the cleanest hotel room you have seen. Our staff will be very happy to read your comments. More

ORLANDO
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2014

What a nice surprise. The hotel is very clean very well located. The lady who checked us in - had only worked there two days and was fantastic. The room size, It was quiet, the price and that you were great. We just happened to stay here and would definitely stay again. I enjoy a luxury hotel as much as... More

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for your review. We are glad you enjoyed your stay with us! More

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Additional Information about Quality Inn & Suites Biltmore East

Address: 1430 Tunnel Rd., Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Biltmore East 2.5*
Number of rooms: 138
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Also Known As:
Quality Inn And Suites Biltmore East
Quality Inn & Suites Biltmore East Hotel Asheville
Quality Inn Biltmore East
Quality Inn Asheville
Asheville Quality Inn

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