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All 58 Asheville hotels

Quality Inn & Suites Biltmore East

2.5 of 5 Hotel   |   1430 Tunnel Rd., Asheville, NC 28805
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Ranked #38 of 58 Hotels in Asheville
A recent review
4 of 5 stars reviewed 1 week ago
Caryn C Cartersville, Georgia
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277 reviews from our community

Traveler rating
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    91
    57
    29
    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Griswold
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed at this hotel on 9/12/14. I asked for a room with two queen beds. When we got to the room it seemed good. We arrived around dinner time so we went to have dinner and when we came backour keys did not work for our room. Went to the front desk and they gave us new keys, went... More

Was this review helpful? Yes 1
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

I am very sorry that you had a bad experience during your stay. The manager was informed on Monday about this incident and inspected the room himself. He could not find blood, he did find a stain, and the mattress was not wet, I am sure if the mattress was wet it had dried by this time. Please contact the... More

Blowing Rock, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We checked into our hotel room and were really excited about the room's amenities, even though every clocked in the room - alarm clock, on tv, and microwave - stated a different time on them. We left for the evening for dinner and returned around 10:30pm to find that there was not a single parking spot in the the entire... More

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CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for providing your feedback. Our Front Desk should have handled the situation better and we apologize for the lack of customer service. We will certainly use this as a training opportunity. We hope that you will stay with us in the future. More

Cartersville, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent the weekend at the hotel. Our room was very comfortable and spacious. The breakfast was very good. Waffles, fruit, and the biscuits and gravy were our favorites. There was plenty of room in the dining area. The staff was helpful. All areas of the hotel were clean. It was nice to have a room with the refrigerator and... More

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for your wonderful review. We are delighted to read that you enjoyed your stay with us. Happy Travels! More

Fredericksburg, Virginia
Senior Contributor
34 reviews 34 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Upon arrival, seeing the outside of the hotel, and even originally getting into the room, I felt slightly dismayed. Things looked a little "shabby" to me. However, I soon came to realize that it actually looked pretty much like everyplace else in the area--just the mountain type colors, I guess. Even the room grew on me. I felt it was... More

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CrystalCamacho, Director of Sales at Quality Inn & Suites Biltmore East, responded to this review

We are happy to hear that you enjoyed your stay with us! Thank you for taking the time to review us on TripAdvisor. More

Williamsburg, Virginia
Top Contributor
177 reviews 177 reviews
27 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The building is old but is kept well.Be warned it is on a hill without level parking so may present a problem for those that are handicapped. Nothing really bad or great to say - just average. The hotel was very crowded though and the parking lot was a bit difficult to navigate. Also we had to drive a distance... More

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CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for your review. We appreciate your feedback! More

Michigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were visiting Asheville and found this with travelcoupon.com. Great stay. Ended up returning for a second night. Both nights we slept well. Large bathroom and comfy beds.Both days rooms were spotless and well stocked. First night we had a queen. Second night all that was left was a 2 double bed room. Jammie was great at checking us in... More

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CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for your review. Jammie will be happy to read your comments. We hope to see you again soon! More

Holly Ridge, North Carolina
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is the second time we have stayed at this hotel, because the first time was such a good experence. This experence was just as good. Will stay again when we are in the area. The front deck staff was very helpfull. Will tell recommend to others

Was this review helpful? Yes 1
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We appreciate your review & repeat business! We hope to see you again soon! More

henrietta
Top Contributor
127 reviews 127 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were on a two week motorcycle trip on the Blueridge Parkway and chose to stay here for a few days to "take a break" from riding. The location is right near the parkway but farther from down town than we had thought. We stayed in the Bitmore suite and it was very large and perfect for a relaxing stay.... More

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We are happy to hear that you enjoyed your stay with us. Thank you for the suggestion about keeping the state worker rooms together. We hope that you stay with us again in the future. More

Wilmington, North Carolina
Top Contributor
112 reviews 112 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 7, 2014

My wife and I recently stayed at this Quality Inn and were more than impressed with its staff, location, and condition. This Quality Inn was immaculate inside and out. The entire grounds including the pool area and parking lot was spotless. Our room was a non-smoking one and it was not only clean but also well stocked with amenities. Our... More

Was this review helpful? Yes 1
Luis C, Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you and we hope to see you soon. More

Lexington, Kentucky
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 4, 2014

They advertised a free hot breakfast. The breakfast room was quite cramped and crowded. The 1st day the ham was so salty it wasn't edible and they had small scrambled egg frisbee disks. No maid service the first day. The 2nd day they had sausage and biscuits with gravy that was better. Had maid service because we called the front... More

Was this review helpful? Yes
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We are very sorry to hear that our hotel was not a good value to you. It is our goal to provide clean, comfortable accommodations at a great value and we regret that we failed to meet that goal. We understand that our breakfast room can be crowded when the hotel is full and we appreciate your patience. We will... More

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Additional Information about Quality Inn & Suites Biltmore East

Address: 1430 Tunnel Rd., Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Biltmore East 2.5*
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Also Known As:
Quality Inn & Suites Biltmore East Hotel Asheville
Quality Inn And Suites Biltmore East
Quality Inn Biltmore East
Quality Inn Asheville
Asheville Quality Inn

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