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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC

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199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC
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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC
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756 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ohio
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have never stayed at this brand of hotels before and we were pleasantly surprised. You could tell this hotel has been recently renovated. Rooms were clean and modern. Beds super comfy. Breakfast decent. Great stay and would most definitely return again!

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this review

We are so glad that you liked are newly renovated hotel. We always aim to provide you the best value for your money and we are so happy that you appreciate our efforts. Thank you so much for your business and we hope to see you back soon. More 

Seneca, South Carolina
Level Contributor
170 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I guess I've been spoiled by the Country Inn & Suites (I-40 West) which is newer and serves their breakfast on real plates. This CI&S has been remodeled recently and there wasn't a thing wrong with it, but I kept comparing it to the other one which is farther away from the Biltmore Estate. If I remember correctly, it was... More 

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this review

Thank you very much for this lovely review you have of our hotel. We are so happy to know that you and your family enjoyed your stay with us. Our staff is very thankful for your recognition of our efforts to provide you with great experience. We will take your comments into consideration for future changes we will do to... More 

Louisville, Kentucky
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Only stayed for one night while traveling from KY to SC. This hotel has a lot to offer for a very reasonable price. Free wifi, indoor pool and hot tub, complimentary breakfast buffet, free cookies. The hotel and the rooms are very clean and beds are comfortable. Staff was friendly. I would definitely recommend this hotel to anyone looking for... More 

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this review

Thank you very much for recommending us to other travelers. We are so glad to know that you appreciate our facilities and our efforts to provide you with great experience. We always aim to provide you the best value for your money and we are so happy to have served you well. Please do visit us again in the future... More 

Lexington, North Carolina
5 of 5 stars Reviewed 5 days ago NEW

The hotel is really clean, nice and staff is excellent. It's a 4 minute drive from downtown asheville but for $200 dollars a night cheaper I'll take it. They have a decent fitness room, and the pool is really nice.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this review

Thank you very much for choosing our hotel. We are so happy that you appreciate our efforts of providing you with clean and comfortable rooms and excellent customer service. We do hope to have you and your friends back and we hope to see you soon. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We called to book a room and for the pkg. they offered to visit the Biltmore Estate, (2) day pass. The pricing for the pkg. was a great value, upon arrival/check in they gave us the tickets, brochure and a $20 gift card of which we used at Biltmore for the audio-must get this. The Inn was clean, well kept... More 

Was this review helpful? Yes 1
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this review

It means a lot to us that you’ve taken the time to share the many positive features of your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I am pleased to learn that you enjoyed... More 

Advance, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Roger was very helpful as we were concerned about the bed arrangement. He offered to show the last room he had available and we were impressed with the cleanliness of the room and the hotel in general. it appeared that everything had been refurbished.Our grandchildren were with us and they enjoyed the fitness room. Breakfast was above average compared to... More 

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this review

Thank you so much for your compliments, rating, and review of our high housekeeping and hospitality standards. We are happy to hear that you enjoyed our hospitality and breakfast! We really appreciate the tips for future guests who can benefit from such advice. We are all pleased to learn we were able to make you feel at home and that... More 

Lewisburg, West Virginia
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here in May 2015. First time for us in a CI&S. We were both very satisfied with the accommodations. We found the place to be clean and comfortable, and the staff friendly and helpful. We have stayed only at Hampton Inns in the last number of years, but this was as good, if not better.... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is so rewarding to hear that we were able to provide a comfortable, clean, friendly, helpful, and convenient experience. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel a few years ago. At that time, it was "country" looking. Now, it has been upgraded to very modern. The beds are superb! Very clean grounds. Love the new look and will definitely be back!

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant experience. We hope to impress you again during your next visit and we thank you for sharing your experience. More 

Atlanta, Georgia
Level Contributor
150 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Uber rides to downtown are only $8-9. You get a lot for your value staying a little farther away from downtown. Rooms are very spacious, you get robes and the pool was always a nice thing to start my hungover mornings with. I will be staying here again in the future.

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this review

It is wonderful to hear that you enjoyed your stay with us. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We're glad you had a great time with us and we look forward to serving you again. More 

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