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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)

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199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
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790 Reviews from our TripAdvisor Community

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Traveler rating
    430
    259
    65
    24
    12
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274
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58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (790)
  • Mar-May only
    (206)
  • Jun-Aug only
    (250)
  • Sep-Nov only
    (185)
  • Dec-Feb only
    (149)
All months
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Getaway to see the Biltmore and have dinner at Grove Park Inn. We chose this hotel based on TA. Area is a little depressed but not bad. Large mall is close and several chain restaurant's are close including outback, cracker barrel, red lobster. This hotel is well situated for access to everything. The hotel itself is very clean and the... More 

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

We are so glad to know that you had a great time during your stay with us. We will definitely look into the fan issues you raised and rest assured that we will work on ways to minimize the noise or separate the switches. We hope that you’ll consider staying with us again in the future and thank you so... More 

Glen Cove, New York
5 of 5 stars Reviewed 1 week ago

Great price, location, clean room, super comfortable clean beds, plentiful and great breakfast choices, employees very friendly. Quiet, comfortable accommodations. Free fast wifi, guest laundry. Restaurant within walking distance. Easy access from I-240.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

Thank you so much for this great review you have of our hotel. Thank you very much for appreciating our efforts of providing you with clean and comfortable accommodations. We always aim to give you the best value for your money and we are so glad to know that our efforts are well received. We do hope to see you... More 

Level Contributor
1 review
4 of 5 stars Reviewed 1 week ago

The rooms and eating area were very clean. Friendly staff. Our room was roomy(a king bed and sleeper sofa). However, the layout of the hotel is a little peculiar. The elevator was not convenient, being way down the hall from the lobby. Fortunately, we were on the second floor and the stairs were very close. All in all, a decent... More 

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

Thank you so much for taking the time to post this review you have of our hotel. We are so happy to know that you see our efforts of providing you with clean accommodations. We will definitely look into the design concern you mentioned and we will take it into consideration for future changes we will implement in our hotel.... More 

Lexington, KY
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was clean. Beds were comfortable. Breakfast was fine. The have a pool and small hot tub but we didn't use. As with all of Asheville it is built into hills so there were some views of abutment walls. Parking lot was just adequate on a busy summer weekend. Location is fairly central to most attractions, and it is on... More 

Was this review helpful? Yes 1
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

Thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We do hope that you’ll get to use more of our amenities the next time you visit us. We hope that you’ll consider staying with us again in the future and thank you so much for your business. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was chosen because of high trip advisor ratings. While the room was very clean and the hotel well kept, there were frustrations. The only mirror besides the bathroom had no light over it, and directly across from bathroom door. This made it very difficult for more than 1 person to get ready at the same time. The breakfast... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

Thank you so much for raising these concerns to us. We value your comments and we will definitely look into the issues that you raised about the mirrors in your room, the breakfast area and, loud music in the common area and our front desk staff. We will work on ways to improve on these aspects. We do hope that... More 

Waco
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

There are two Country Inn & Suites in Asheville; we stayed at the other one when traveling east; this one traveling back west a few days later. Both were fine, but this one is clearly superior. It is a newer property, very nice rooms, very comfy bed, large bath, tub-type shower. Breakfast, in comparison to most free motel breakfasts, was... More 

Was this review helpful? Yes 1
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

We are so glad to know that we were able to show you that you don’t have to spend too much to get a great experience. Thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We do hope that you’ll visit us again soon and thank you so much for putting your trust... More 

Hotel Review Summarization

What travelers say

  • Indoor pool(7)
  • Very clean(7)
  • Friendly and helpful(7)
  • Would definitely stay(5)
  • Biltmore Estate(5)
  • Hot tub(3)
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214 photos of this hotel

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King Suite (34)
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Pool (12)
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Restaurants and Bars (9)
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The Hotel (12)

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Hotel & grounds (18)
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Other (2)
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