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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)

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199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
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1 room 1 guest
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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
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801 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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  • Portuguese first
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  • All months
    (801)
  • Mar-May only
    (206)
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naples fl
Level Contributor
218 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel, very friendly and helpful people. Comfortable beds and yes, the fan in the bathroom does sound rather loud, especially if you go wee wee at night. It is not close enough to downtown to get there without driving, but a short walk to the local mall, grocery store, and dining. Would stay there again. Easy on and off... More 

Was this review helpful? Yes 1
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

Thank you so much for taking the time to post this lovely 5-star rating review you have of our hotel. We are so glad to know that you had a pleasant time with us and thank you so much for appreciating our efforts of providing you with a great experience staying with us. We are working on the issue with... More 

Atlanta, Georgia
Level Contributor
87 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This place was great in every aspect. It was clean and the staff was very courteous and professional. Check-in and out was very easy. The location has all the amenities you would need including a pool, workout room and excellent breakfast buffet. It is located close to downtown and everything you would need. The price was great, as well, and... More 

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

Thank you so much for this wonderful review you have of our hotel. We are so glad to know that you had a great time with us and thank you so much for appreciating our staff’s efforts of providing you with great customer service. We do hope that you’ll get to visit us again soon and thank you so much... More 

Suwanee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

The room was clean, cool, & comfortable. I will definitely stay there again when I'm in need of a room. The price was great. The breakfast bar was ok at best. But Waffle House is in the parking lot!!!

Was this review helpful? Yes 1
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

Thank you so much for this lovely review you have of our hotel. We are so glad to know that you appreciate our efforts of providing you with clean and comfortable accommodations. We will definitely look for ways to better satisfy your breakfast needs and we do hope that you’ll get to visit us again soon to try it out.... More 

Pinehurst, North Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our room was clean, quiet & had everything that we needed plus more(plenty of towels, toiletries, blow dryer, complimentary bottled water for each of us)! The staff was friendly & very helpful when we asked about places to eat, taxis & even a pack of hot sauce.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

Our staff would like to thank you for recognizing their efforts in providing you with clean and comfortable accommodations as well as with great customer service. We are so glad to know that we were able to attend to you and your family’s needs and that you had a pleasant stay with us. We do hope that you and your... More 

stone mountain ga.
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The room was clean, we will give them that, but the A/C blows cold air straight on our head all night and all the rooms are arranged the same so there is no alternative, no apologizes , the desk said, " that's just the way it is". Then the fan in the bathroom sounded like a 777 aircraft bathroom, drove... More 

Was this review helpful? Yes
TunnelRoad, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

We are very sorry about the experience you had during your stay with us. We will definitely look into the issues you mentioned about the bathroom and we will have our maintenance team work on it immediately. We hope that you’ll give us another chance to make it up to you and we will show you that we take your... More 

Southern New Jersey
Level Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ok, just looking at some of the recent reviews, I have to say 1--Don't stay here if you want views, pay a ton more for a room in one of the trendier hotels or a b & b, or stay on the Estate, which we have, it's gorgeous. 2--This is not downtown in the sense of being in the middle... More 

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

Thank you so much for giving us such a wonderful rating. We are so glad to know that you and your kids had a great time with us. We always aim to provide you with the best service that you deserve and we are so happy to know that our efforts are well received. We do hope that you and... More 

Woodstock, Georgia
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We had a nice room. It was clean and comfortable. The view was of the roof. But, it was only for one night. We enjoyed the hot tub and great breakfast. The location is ideal for downtown asheville. It was an easy check in but smelled smoke in the lobby.

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review

Thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We will definitely discuss the smell concern you raised with our housekeeping staff and rest assured that this will be taken care of immediately. We are so glad to know that you enjoyed breakfast and we will find ways to see if we can... More 

Hotel Review Summarization

What travelers say

  • Indoor pool(7)
  • Very clean(7)
  • Friendly and helpful(7)
  • Would definitely stay(5)
  • Biltmore Estate(5)
  • Hot tub(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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The Hotel (12)

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Other (2)
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