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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

3.0 of 5 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road
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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road
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677 reviews from our community

Traveler rating
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    217
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    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Detroit, Michigan
Top Contributor
88 reviews 88 reviews
12 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Prior to this visit we were "virgins" to this chain. But based on reviews on TripAdvisor we decided to overnight here en route to Florida. The hotel was very nice. The room was good sized and clean. With an approaching ice storm, the front desk staff was very helpful in keeping us posted on the weather. Honestly, the hotel was... More 

Was this review helpful? Yes
Columbus, Ohio
Contributor
19 reviews 19 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 2 nights in Asheville. The location of this hotel was very accessible to the city. Our room was clean and quiet. Breakfast was plentiful with lots of choices. The staff was extremely helpful and friendly. The pool was closed for renovations when we were there in January.

Was this review helpful? Yes 2
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you for your rating of the 5 star service, hospitality and clean and quiet accommodations you experienced during your recent stay with us! We apologize that our pool was not available during your visit. We are glad though that you were still able to enjoy your stay. Thank you for your 5 star rating and we gladly look forward... More 

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Hotel was fine...I understand it is the off season... but they could have mentioned that the pool was closed for renovations...had I known I would of booked a different hotel. Breakfast was fine...tiny bed pillows. If you go just check the status of their renovations before booking.

Was this review helpful? Yes
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

We appreciate your time and rating of our hotel and thank you for appreciating our hotel and breakfast quality, though I do apologize sincerely for any inconveniences that you experienced with our pool and I hope that your next visit will be even better. We hope to have you again for a more satisfying experience. More 

Bedford, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel with indoor pool and close to downtown. Very friendly, helpful staff. Stayed to see the Biltmore Estate purchased tickets at the hotel they even gave us pre-printed directions. Great value for the price room was clean and updated will stay again next time we are down in Asheville.

Was this review helpful? Yes 1
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

I am glad that you found our accommodations to be comfortable and our service to be welcoming. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. Thank you for your kind comments and 5 star rating! More 

Johnson City, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed overnight on New Years 2015 after hitting up a concert downtown. We didn't want to pay the high prices to stay downtown and decided it would be cheaper to just take a taxi from tunnel road to downtown and back. This works out quite well as fare is only $8. The place looks like it was remodeled recently... More 

Was this review helpful? Yes
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Your kind compliments mean so much to us, and we thank you for taking the time to share this review. I am excited to hear that we have been an important part of your travel convenience. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! More 

Paintsville, Kentucky
Senior Contributor
30 reviews 30 reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Okay, I believe this hotel to be a great value for the price we paid. This is where my wife and I will continually go as long as the quality stays the same... Of course prices have to stay about the same to. It's very clean, the staff at the front desk was competent and nice enough, and it was... More 

Was this review helpful? Yes 1
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

We are all thrilled to learn that you enjoyed such a pleasant experience with us. Thank you for letting us know how impressed you were with our clean accommodations, staff service, hotel rates, and location. We're glad you had a great time with us and we can't wait to see you again on your next stay with us! More 

Fletcher, North Carolina, United States
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Needed a last minute place. Great rate, very clean and nice staff. They are under renovation but are keeping it as nice as they can. Great location. I would not chose a tunnel rd facing room, a little loud. Staff couldn't have been more helpful.

Was this review helpful? Yes
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you for finding the time to share your positive review of our hotel, location and services. We are so glad that you enjoyed your stay and that the remodeling did not interfere with your comfort or convenience. We look forward to your next visit and your impression of the completed renovations! More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Clean and good location to downtown. The main floor was under construction, the workers were smoking in the building where they were renovating. The paint fumes were super overwhelming and the hallway carpet wan't properly placed so watch your step! We asked the front desk for rooms close to one another yet we were on 2 different floors in 4... More 

Was this review helpful? Yes
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the inconveniences that you experienced due to the ongoing construction and renovation process going on in our hotel. It is through feedback like yours that we are able to quickly... More 

Nashville, Tennessee, United States
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family and I stayed here three nights while we were in Asheville. The hotel had great reviews and the rate we got was good so we were excited. Once we arrived, we quickly realized the hotel was completely renovating their first floor as well as their pool area. You have to pass through the hallway they are working on... More 

Was this review helpful? Yes
TunnelRoad, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

I am sorry for the inconvenience you incurred during your stay at the hotel. We are currently in the process of renovating our indoor pool & guest rooms. The brown water incident was due to a city water pipe being replaced on the main road. We would love for you to give come back and stay with us once the... More 

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Additional Information about Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson Asheville Downtown Tunnel Road 3*
Number of rooms: 74
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Also Known As:
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn Asheville
Asheville Country Inn
Hotel Style:
#4 Green Hotel in Asheville
#11 Business Hotel in Asheville
#14 Romantic Hotel in Asheville
#15 Family Hotel in Asheville

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