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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

3.0 of 5 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road
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681 reviews from our community

Traveler rating
    381
    218
    56
    20
    6
See reviews for
236
257
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51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dayton, Ohio
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed overnight. Hotel cost was about the same as Fairfield Inn or Holiday Inn Express. But the room was over twice the size of the HI Express that we stayed at a week before when in town. I liked that we had a couch and stuffed chair in addition to the desk chair to use also.... More 

Was this review helpful? Yes 1
CONCORD
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

In town for Funeral and chose this hotel based on savannah trip last year. Was undergoing renovation but other than no pool (kids missed it and I was expecting indoor whirlpool) did not affect our stay. Very comfortable beds and spacious rooms. Breakfast was exceptional, every time I interacted with staff they were helpful and kind which was important due... More 

Was this review helpful? Yes
Portland, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel several times the last 2 months and am impressed. Staff is pleasant and accomadating-received a great discount as a walkin on first visit, willing to help guess with information and free tolieties when requested. the renovations are rnearing completion and not as "offensive" as in past weeks. The hotel acknowledges possible guest distress and... More 

Was this review helpful? Yes 1
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Your kind compliments mean so much to us, and we thank you for taking the time to share this review. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. I'm so glad that our renovations did not interfere with your stay... More 

Detroit, Michigan
Top Contributor
89 reviews 89 reviews
12 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed January 28, 2015

Prior to this visit we were "virgins" to this chain. But based on reviews on TripAdvisor we decided to overnight here en route to Florida. The hotel was very nice. The room was good sized and clean. With an approaching ice storm, the front desk staff was very helpful in keeping us posted on the weather. Honestly, the hotel was... More 

Was this review helpful? Yes 1
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay with us! We are all thrilled to hear that you enjoyed such a pleasant experience with us. It's rewarding to learn that we exceeded your expectations with our accommodations, hospitality, breakfast and cleanliness of our guest rooms. We very much appreciate your loyalty and look... More 

Columbus, Ohio
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 20, 2015

We spent 2 nights in Asheville. The location of this hotel was very accessible to the city. Our room was clean and quiet. Breakfast was plentiful with lots of choices. The staff was extremely helpful and friendly. The pool was closed for renovations when we were there in January.

Was this review helpful? Yes 2
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you for your rating of the 5 star service, hospitality and clean and quiet accommodations you experienced during your recent stay with us! We apologize that our pool was not available during your visit. We are glad though that you were still able to enjoy your stay. Thank you for your 5 star rating and we gladly look forward... More 

2 reviews
3 of 5 stars Reviewed January 20, 2015

Hotel was fine...I understand it is the off season... but they could have mentioned that the pool was closed for renovations...had I known I would of booked a different hotel. Breakfast was fine...tiny bed pillows. If you go just check the status of their renovations before booking.

Was this review helpful? Yes
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

We appreciate your time and rating of our hotel and thank you for appreciating our hotel and breakfast quality, though I do apologize sincerely for any inconveniences that you experienced with our pool and I hope that your next visit will be even better. We hope to have you again for a more satisfying experience. More 

Bedford, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 19, 2015

Nice hotel with indoor pool and close to downtown. Very friendly, helpful staff. Stayed to see the Biltmore Estate purchased tickets at the hotel they even gave us pre-printed directions. Great value for the price room was clean and updated will stay again next time we are down in Asheville.

Was this review helpful? Yes 1
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

I am glad that you found our accommodations to be comfortable and our service to be welcoming. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. Thank you for your kind comments and 5 star rating! More 

Johnson City, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 17, 2015

We stayed overnight on New Years 2015 after hitting up a concert downtown. We didn't want to pay the high prices to stay downtown and decided it would be cheaper to just take a taxi from tunnel road to downtown and back. This works out quite well as fare is only $8. The place looks like it was remodeled recently... More 

Was this review helpful? Yes 1
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Your kind compliments mean so much to us, and we thank you for taking the time to share this review. I am excited to hear that we have been an important part of your travel convenience. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! More 

Paintsville, Kentucky
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 15, 2015

Okay, I believe this hotel to be a great value for the price we paid. This is where my wife and I will continually go as long as the quality stays the same... Of course prices have to stay about the same to. It's very clean, the staff at the front desk was competent and nice enough, and it was... More 

Was this review helpful? Yes 1
TunnelRoad, Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

We are all thrilled to learn that you enjoyed such a pleasant experience with us. Thank you for letting us know how impressed you were with our clean accommodations, staff service, hotel rates, and location. We're glad you had a great time with us and we can't wait to see you again on your next stay with us! More 

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Additional Information about Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson Asheville Downtown Tunnel Road 3*
Number of rooms: 74
Reservation Options:
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Also Known As:
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn Asheville
Asheville Country Inn
Hotel Style:
#4 Green Hotel in Asheville
#12 Business Hotel in Asheville
#14 Romantic Hotel in Asheville
#15 Family Hotel in Asheville

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