We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 59 Asheville hotels

Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

3.0 of 5 Hotel   |   199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
Hotel website
Hotel deals
Hotel amenities
Special Price
Book early and Save 15%
Save Saved
You added Country Inn & Suites By Carlson Asheville Downtown Tunnel Road to your Saves list
Country Inn & Suites By Carlson Asheville Downtown Tunnel Road
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
90%
Ranked #11 of 59 hotels in Asheville
Certificate of Excellence 2013
A recent review
Write a Review

506 people have reviewed this hotel

Traveler rating
    303
    149
    37
    12
    5
See reviews for
186
181
26
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Indianapolis
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at the Country Inn for 1 night on our way to Savannah, Ga, and I must say, the accommodations exceeded our expectations. Sarah, the desk clerk, greeted us cheerfully and professionally. Our room, (Rm 107) was perfect for our needs. No sooner had we gotten our bags in the room than my wife ran some... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank for your kind words regarding your recent stay. These reviews really convince future guests to give us a try. I am glad the front desk associate was cheerful at check in. We are proud of our very comfortable beds and our free hot breakfast. The location is convenient to just about any in -town attraction. So glad you enjoyed... More

Orlando, Florida
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this beautiful hotel for 4 nights while visiting the city of Asheville. Hotel is within minutes from the downtown and the Biltmore Estates. Staff was friendly and attentive, with great customer service. We enjoyed our stay and will definitely be back as the Hotel rooms were very spacious and spotless (very clean). This is not your typical... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello future returning guest! I say this in response to your statement that you will "definitely" be returning. You said so many wonderful things about our property, we appreciate it so much! Our housekeepers are top notch and when people use words like "spotless" and "immaculate" when speaking of our rooms it brings them alot of pride.All of our staff... More

Ottawa, Canada
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel for three nights while visiting Asheville,N.C. It is well situated off the 240 on Tunnel Road and very close to downtown and the Biltmore Estate. The room was very spacious, nice decor, comfortable and free wi-Fi. The complimentary breakfast offered a nice variety of cereals,yogurt, coffee,fruit, an egg dish and either bacon or sausage. While... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hi there! Thank you for the nice review about your recent stay. I am glad you found the rooms to be spacious and comfy, and enjoyed the decor. We are currently improving the lobby areas with a fresh new look as well! We love being able to offer such a large free breakfast. Fortunately our internet works very well, and... More

VA
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

First entering my room.....it was quite warm so I went to turn the AC higher but it was already on high. I then turned the TV on and it would not come on. I called the desk to let them know. An employee, Roman, came up very quickly. We had fun with him kidding around. He couldn't get the TV... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello! Thank you for sharing your thoughts about your recent stay. We appreciate the feedback so we can improve on things. First, the positives you spoke of were helpful staff and good breakfast.The breakfast staff works very hard in the mornings to keep up with demand. Now, as to the issue with your room being too warm until the discovery... More

Goldsboro, North Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Stayed in Asheville one night while doing some hiking.Place is super clean. Staff was helpful and breakfast was great. Not far from downtown so when you finish your daytime mountain fun, go downtown for some fun.

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hi! Thank you for giving us such a kind review . We have some super housekeepers to keep our rooms "super" clean. Our staff truly enjoys helping the guests. We are only a 3 minute drive to downtown, and a 1 min drive to the mall, so that is very convenient for most folks. Glad you thought our free breakfast... More

Windsor, Ontario
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We were lucky to get in here after staying at the nearby Courtyard, where there is no free breakfast, you can BUY a coffee in the lobby, if you like, and pay more per night too. The hotel is right in town, but only a few minutes to the area's main attraction, the 250 room Biltmore House. There are some... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you sir , for your wonderful review of our property! As you noted, our low rates include an "excellent" free breakfast, and hot fresh coffee in the lobby 24 hours a day.I hope you will start eating this well at home! Our location is central to most of Asheville's main attractions, yet we are tucked into a quiet spot.... More

Piscataway, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here 3 nights attending a wedding. I cannot thank the staff enough for a wonderful stay. Everyone was fabulous, friendly and helpful. Monark and Sarrah greeted us daily and always had great ideas, suggestions and wanted to hear about our daily adventures. They seemed to be a well trained staff with hands on management. Rooms were wonderful and... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello! So glad you took time to give us a review about your great stay with us. I am glad the staff was friendly and helpful to you. Visiting with the guests really is the best part of our job. I am happy that you loved the room , soon our common areas wil also have a fresh, new look.... More

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at this hotel again and was very pleased yet again. The breakfast has been good but this time it was phenomenal. Great spread and many hot items. Biscuits, gravy, grits, eggs. That with the friendly staff makes this place the epitome of southern charm! Only reason I am giving it an overall 4 is because if the current renovations... More

Was this review helpful? Yes 1
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Your review was exactly what we want to hear. We really do try to exude Southern charm at this property, and guests like yourself make it easy! Our staff really does enjoy interacting with folks and are sincerely happy to attend to your needs. Glad you enjoyed our breakfast even more than you did before. Our renovations should be complete... More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I came in with a group of friends recently and we had 4 rooms altogether. The hotel manager went out of his way to accommodate my group and put us all close together on the same floor, very appreciative of the fantastic service. Throughout our stay, our rooms were nicely serviced on a daily basis with fresh towels and sheets.... More

Was this review helpful? Yes 1
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello and thank you ! We appreciate your great review of our property. We are glad you experienced excellent service and assistance from all the staff including our general manager. As you noted, we are very convenient to just about anything you come to Asheville to do or see. We look forward to your next visit! Take care. More

Livermore, CA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an average hotel - not awful but not the best place we've stayed either. We chose it because of the reviews on TripAdvisors; so maybe our expectations were raised a bit too high. It seems to be an older hotel which is in the process of being spiffed up. It is clean and reasonably priced; so it isn't... More

Was this review helpful? Yes 1
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello and thank you! We are glad you took the time to share your thoughts about our property during your recent stay. I am sorry we didn't "wow" you with southern charm. That is not typical for us. It is true that views from this location are limited but we do have the conveniences of downtown and other attractions within... More

Been to Country Inn & Suites By Carlson Asheville Downtown Tunnel Road? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

Also Known As:
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn Asheville
Asheville Country Inn
Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Asheville
#17 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson Asheville Downtown Tunnel Road 3*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Carlson, Expedia, Orbitz, Priceline, TripOnline SA, Hotels.com, Agoda, Venere and Otel so you can book your Country Inn & Suites By Carlson Asheville Downtown Tunnel Road reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.