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All 59 Asheville hotels

Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

3.0 of 5 Hotel   |   199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
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89%
Ranked #16 of 59 hotels in Asheville
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
MarylandSharon
  • Overview
  • Reviews (553)
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  • Room tips (74)
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553 people have reviewed this hotel

Traveler rating
    317
    173
    41
    17
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was a convenient location to Biltmore (3mi) and to downtown. It was clean and quiet with comfortable beds. great indoor pool and hot tub. We had a king studio that was quite spacious. My only concern was that guests smoked right at the front entrance so we had to enter thru the smoke.

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Sydney, New South Wales, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

You could easily drive past this hotel and that would be a mistake. Situated well back from Tunnel Road (so there is zero traffic noise) the property offers extremely comfortable suites, great facilities, friendly staff and is well situated close to the downtown area by a short drive. It's the ideal place to base yourself for all the surrounding Asheville... More

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello valued guest! Thanks for your wonderful review of our hotel. Thank you for pointing out how quiet our location is .We are so glad you enjoyed your stay with us.Please stay in Country Inns wherever your travels take you! More

Charlotte, NC
Contributor
20 reviews 20 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If you're looking for a great hotel, very clean, quiet, and comfortable, and do not want to get ripped off by the "better location" hotels in town, then this is the place to stay. Very reasonable price, 5-10 min ride to town ($8 cab ride), and nice staff. Just doesn't make sense to us to pay an add'l $400 for... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello and many thanks! We appreciate your nice comments about our property. We are so glad you found out that you can get a clean,quiet comfy room, covenient to everything for a great price! Please stay with us again! More

Raleigh, NC
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I ended up staying at the Country Inn and Suites in Asheville on Tunnel Road through Priceline. While it's not in the middle of downtown, it is very convenient to everything that downtown Asheville has to offer. The true surprise was how nice the hotel was. It was very clean, the rooms were spacious and the staff... More

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello valued guest! We appreciate your kind words about our property and staff! I am so glad we met your needs and exceeded your expectations! We do hope you will stay with Country Inns wherever your travels take you! Take care! More

Rochester, New York
Top Contributor
106 reviews 106 reviews
31 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for two nights at this hotel. It was a five minute drive to downtown Asheville, which was a great place to stroll. We had a suite with a king bed in one room, which also had a TV, dresser and two nightstands. The decor was unremarkable. The bed was comfortable. The room was on the first floor and... More

Was this review helpful? Yes 1
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello valued guest! We appreciate your feedback of our property. We are so glad you found the room comfortable, clean and quiet. I am pleased that you enjoyed the complimentary full breakfast and that our staff served you well. We are only 3 minutes from downtown, so indeed it is a convenient spot! Please stay with us again when you... More

Chattanooga
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I sayed there the weekend of the July 4th.It was a great trip.the room was clean.Bed comfortable.Got first floor as requested. Parking at hotel was good.A1/2 miles walk to Mall.The staff was super..They were having 4th celebration downtown but ELISIA(front desk) told us the crowd would be bad so she went out of her way to arrange... More

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello my friends from Chattanooga! I truly enjoyed meeting you folks and helping you with your activities. I am so glad you enjoyed your stay, and that we were serving plenty of bacon at breakfast ! You folks are the reason I personally am in the hospitality business. It was a privilege and honor meeting you both, and of course,... More

USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel in July, 2014. First, let me say it was very clean and the front desk personnel were excellent - friendly and helpful. I see that some people reported uncomfortable beds and smelly carpets but perhaps these were replaced and updated before our visit. However, we had a big problem when our toilet became stuffed. We... More

Was this review helpful? Yes 2
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Dear guests, I am deeply sorry that we let you folks down during your visit. We are addressing the issue of a night maintenance staff to help improve our service. It seems that we had a series of errors when trying to deal with your problem. First, we did in fact have other plungers , so your purchase of one... More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Me and my husband was here 7-11 thur 7-13 for our anniversary. We really enjoyed our stay. The hotel is close to everything needed the Biltmore Estates and BlueRidge Parkway. The beds were visually lumpy but slept comfortably. The breakfast was awesome. And this post is not fake. We will stay again. The Wrights

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello legitimate guest! Thank you so much for your review! We are so pleased that you truly, genuinely enjoyed your stay with us! Thanks for pointing out that, although the beds did look lumpy, they were actually very comfortable. Thank you for poking fun at one of our recent reviewers who accused us of "faking" all the good comments on... More

Gmabrills
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 2 nights here recently while enjoying Biltmore Estates. The hotel was located very close to the Estates which made for an easy access. The staff were great even with the halls being painted at night by very quiet painters elves. It was a very quiet hotel, breakfast good..we are sorry to see that Country Inns & Suites are... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello and thank you! We appreciate your kind words so much, and are so pleased you enjoyed your stay. We are a short drive from Biltmore.People are always surprised about how quiet our facility is, in regards to inside the room and in regards to the busy roadway in front of us. I am glad you are one of the... More

Louisville
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We booked a room here based on all of the good reviews. It was not what we expected and at best an average hotel. Maybe based on the area it's a quality hotel but not comparative to others. The beds were visually lumpy ether entering the room, toilet was clogged upon arrival, carpet needs replacement because it was damp and... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello valued guest! Thank you for the feedback and concerns about our property. I am sorry we did not meet your expectations. I did want to point out that the visually "lumpy" bed is simply due to the very thick feather comforter under the duvet. I have addressed your other issues with our staff so we can continue improving in... More

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Additional Information about Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson Asheville Downtown Tunnel Road 3*
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Also Known As:
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#4 Green Hotel in Asheville #11 Family Hotel in Asheville #17 Romantic Hotel in Asheville #19 Business Hotel in Asheville
Hotel Class
Number of rooms
74

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