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All 59 Asheville hotels

Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

3.0 of 5 Hotel   |   199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
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89%
Ranked #16 of 59 hotels in Asheville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Jo-Ann G Gmabrills
  • Reviews (546)
  • Photos (61)
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546 people have reviewed this hotel

Traveler rating
    315
    168
    40
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Gmabrills
Contributor
20 reviews 20 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent 2 nights here recently while enjoying Biltmore Estates. The hotel was located very close to the Estates which made for an easy access. The staff were great even with the halls being painted at night by very quiet painters elves. It was a very quiet hotel, breakfast good..we are sorry to see that Country Inns & Suites are... More

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Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

The hotel was rated as #2 in Asheville area and due to that and because of very good ratings/reviews I have booked it and stayed there for a few nights. I travel a lot and have stayed in numerous hotels but I don't see the reason why would this hotel be so well/highly rated, except that the overwhelmingly positive reviews... More

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello , I have read your review, and immediately noted that you referred to us as #2 in the ratings on Tripadvisor. I want to quickly clarify that you are absolutely not referring to our location, but rather the CountryInn "WEST" location.Upon furthur investigation I discovered that you did in fact post this review under their tab as well as... More

Louisville
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

We booked a room here based on all of the good reviews. It was not what we expected and at best an average hotel. Maybe based on the area it's a quality hotel but not comparative to others. The beds were visually lumpy ether entering the room, toilet was clogged upon arrival, carpet needs replacement because it was damp and... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello valued guest! Thank you for the feedback and concerns about our property. I am sorry we did not meet your expectations. I did want to point out that the visually "lumpy" bed is simply due to the very thick feather comforter under the duvet. I have addressed your other issues with our staff so we can continue improving in... More

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We enjoyed our time here and visiting Asheville, the beds were comfortable, the people were friendly, and we felt like it was a secure property. Wish the towels were a little more comfortable, but that's just a little thing. The breakfast also was not bad for free.

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello and thanks! I am glad you found out what a good deal we are! Our beds are some of the best according to hundreds of reviews like yours. We definitely want folks to feel welcomed and safe at our location, I am glad you were not the exception. Sorry that the towels are a little on the scratchy side.... More

Tallahassee, Florida, United States
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The Country Inn and Suites on Tunnel Road is very convenient to both downtown and to the Blue Ridge Parkway. It has been renovated recently, has a good breakfast, free parking and free wi-fi. It is overall a good value for the rate charged.

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you so much! Your simple and concise review was perfect! We are definitely centrally located, and completely renovated. Our free, large, hot breakfast surprises most folks. Overall great amenities for the price is what Country Inns and Suites is all about. Hurry back! More

Curacao
Top Contributor
50 reviews 50 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is not luxury. But it is clean, centrally located on Tunnel Road and the service is great. Chocolate chip cookies at the front desk, free breakfast with a variety of items and the rooms are clean. We had a 1 bedroom suite, which was large enough for our family. The sofa bed in the living room was HARD... More

Was this review helpful? Yes 1
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello and thank you! I am glad we were mostly positives for you and your family. We are centrally located to all of Asheville's "must see's". We do want to provide great , genuine service. Our housekeepers do an outstanding job every day and I am glad it is noticed! I am happy to hear that our suite was spacious... More

Columbus, Ohio
1 review
4 of 5 stars Reviewed 1 week ago

We spent 4 nights here. Good friendly service, large rooms with large updated RR. Very comfortable Queen sized beds with good pillows. Large free breakfasts. Hotel set back from main road - less road noise. Close to downtown Asheville and Biltmore. The only negatives were the towels, very thin, more like you would see in a lower quality hotel.

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello valued guest! Thank you for your the great review of our property. I am happy you put "friendly service" at the top of your list of good things here at Country Inn and Suites, Asheville Downtown. We do hear from most folks that the beds and pillows are comfy. We are indeed a quiet location even though we are... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

This was a great place to stay for a night & get some rest & especially before driving through the mountains the next day! Very clean & secure. Rooms very nice & roomy. Breakfast was great & staff was very helpful. Fresh chocolate chip cookies at front desk were super yummy! Pool was great for the kids & hot tub... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello weary travelers! We are so glad you found us to be a safe, clean and friendly refuge from your travels! I am glad the hottub could soothe you after checking in. I am glad you enjoyed our cookies and breakfast. We hope you will become a loyal fan of CountryInns and Suites! More

Brentwood, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is newly renovated (some minor renovations still being completed), the suites are set up very well especially if you are like me and my family and have multiple children. The hotel is clean, safe, and breakfast was also very good. We also used the indoor pool, which was very nice. Finally, they had fresh baked cookies at the... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you so much! We love reviews like yours, and we love serving folks like you! I am glad you enjoyed the new renovations and the arrangements of the king suite. I am so happy you felt safe and happy regarding cleanliness of facilities. Truly, the large free breakfast is wonderful for families, as well as our fresh hot cookies,... More

Clayton, NC
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A friend and I chose this hotel for it's convenience to the sights we wanted to see and for the good rates. We found it to be clean, had a great breakfast and the desk staff was just wonderful in helping us with directions; drawing routes on the maps kept conveniently on the front desk. All staff was friendly and... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello valued guest! Thank you so much for your great feedback about our property. We are in a perfect central location to all of Asheville's attractions. I am so glad our staff was friendly and helpful. We do have good rates and a good breakfast. Our desire is to make you feel "right at home", so I am happy we... More

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Additional Information about Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson Asheville Downtown Tunnel Road 3*
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Also Known As:
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#10 Family Hotel in Asheville #19 Business Hotel in Asheville #19 Romantic Hotel in Asheville
Hotel Class
Number of rooms
74

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