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All 59 Asheville hotels

Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

3.0 of 5 Hotel   |   199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
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Ranked #11 of 59 hotels in Asheville
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
SKJD Franklinville, North Carolina
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509 people have reviewed this hotel

Traveler rating
    304
    150
    38
    12
    5
See reviews for
186
184
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Franklinville, North Carolina
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

Place was going through some renovations. Could not use the front entrance. They did clean up well later and there was no work after five o' clock. Room was clean and well furnished. Shower curtain too flimsy making it easy to get bathroom floor wet. Breakfast room was small and very crowded. Elevator location is strange, at the far end... More

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Dickson, Tennessee
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I were spending a week in Asheville and after debating on a few hotels we decided on this one, and we couldn't have been happier. First off, there was some renovation going on but that didn't disturb us in the slightest, and honestly, I like seeing a hotel working to keep things clean and updated. Second, the... More

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello and thank you for your complimnetary review. We are so thrilled that you listed so many positives about our property. I am glad that the current renovations did not significantly impact your stay. We will be done with the updates by the end of April. We definitely strive to have a friendly and helpful staff, which you aknowledge in... More

Dickson, Tennessee
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I were pleased with our stay. It is very easy to tour Asheville from this location which is close to downtown, Biltmore, and the Blue Ridge Parkway. The staff are all very nice and helpful. The rooms are clean and breakfast is plentiful. Renovations were underway at the time of our visit but were in no way... More

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello and thank you for a great review! I am so glad you had a pleasing stay . I am also thankful that our lobby updates did not impact your visit in a negative way. We do have a fanatstic housekeeping staff to ensure very clean rooms . Our large breakfast usually hits the spot with everybody, glad you were... More

Indianapolis
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Country Inn for 1 night on our way to Savannah, Ga, and I must say, the accommodations exceeded our expectations. Sarah, the desk clerk, greeted us cheerfully and professionally. Our room, (Rm 107) was perfect for our needs. No sooner had we gotten our bags in the room than my wife ran some... More

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank for your kind words regarding your recent stay. These reviews really convince future guests to give us a try. I am glad the front desk associate was cheerful at check in. We are proud of our very comfortable beds and our free hot breakfast. The location is convenient to just about any in -town attraction. So glad you enjoyed... More

Orlando, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at this beautiful hotel for 4 nights while visiting the city of Asheville. Hotel is within minutes from the downtown and the Biltmore Estates. Staff was friendly and attentive, with great customer service. We enjoyed our stay and will definitely be back as the Hotel rooms were very spacious and spotless (very clean). This is not your typical... More

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello future returning guest! I say this in response to your statement that you will "definitely" be returning. You said so many wonderful things about our property, we appreciate it so much! Our housekeepers are top notch and when people use words like "spotless" and "immaculate" when speaking of our rooms it brings them alot of pride.All of our staff... More

Ottawa, Canada
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this hotel for three nights while visiting Asheville,N.C. It is well situated off the 240 on Tunnel Road and very close to downtown and the Biltmore Estate. The room was very spacious, nice decor, comfortable and free wi-Fi. The complimentary breakfast offered a nice variety of cereals,yogurt, coffee,fruit, an egg dish and either bacon or sausage. While... More

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hi there! Thank you for the nice review about your recent stay. I am glad you found the rooms to be spacious and comfy, and enjoyed the decor. We are currently improving the lobby areas with a fresh new look as well! We love being able to offer such a large free breakfast. Fortunately our internet works very well, and... More

VA
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First entering my room.....it was quite warm so I went to turn the AC higher but it was already on high. I then turned the TV on and it would not come on. I called the desk to let them know. An employee, Roman, came up very quickly. We had fun with him kidding around. He couldn't get the TV... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello! Thank you for sharing your thoughts about your recent stay. We appreciate the feedback so we can improve on things. First, the positives you spoke of were helpful staff and good breakfast.The breakfast staff works very hard in the mornings to keep up with demand. Now, as to the issue with your room being too warm until the discovery... More

Goldsboro, North Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed in Asheville one night while doing some hiking.Place is super clean. Staff was helpful and breakfast was great. Not far from downtown so when you finish your daytime mountain fun, go downtown for some fun.

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cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hi! Thank you for giving us such a kind review . We have some super housekeepers to keep our rooms "super" clean. Our staff truly enjoys helping the guests. We are only a 3 minute drive to downtown, and a 1 min drive to the mall, so that is very convenient for most folks. Glad you thought our free breakfast... More

Windsor, Ontario
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We were lucky to get in here after staying at the nearby Courtyard, where there is no free breakfast, you can BUY a coffee in the lobby, if you like, and pay more per night too. The hotel is right in town, but only a few minutes to the area's main attraction, the 250 room Biltmore House. There are some... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you sir , for your wonderful review of our property! As you noted, our low rates include an "excellent" free breakfast, and hot fresh coffee in the lobby 24 hours a day.I hope you will start eating this well at home! Our location is central to most of Asheville's main attractions, yet we are tucked into a quiet spot.... More

Piscataway, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed here 3 nights attending a wedding. I cannot thank the staff enough for a wonderful stay. Everyone was fabulous, friendly and helpful. Monark and Sarrah greeted us daily and always had great ideas, suggestions and wanted to hear about our daily adventures. They seemed to be a well trained staff with hands on management. Rooms were wonderful and... More

Was this review helpful? Yes
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Hello! So glad you took time to give us a review about your great stay with us. I am glad the staff was friendly and helpful to you. Visiting with the guests really is the best part of our job. I am happy that you loved the room , soon our common areas wil also have a fresh, new look.... More

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Additional Information about Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

Also Known As:
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn Asheville
Asheville Country Inn
Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Asheville
#14 Romantic Hotel in Asheville
#17 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson Asheville Downtown Tunnel Road 3*
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