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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

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199 Tunnel Road, Biltmore Estate, Asheville, NC 28805
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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road
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Country Inn & Suites By Carlson Asheville Downtown Tunnel Road
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706 reviews from our community

Traveler rating
    391
    226
    59
    21
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, Alabama
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

My wife and I made reservation 1/5/2015 for 4/9 and 4/10 We show up at 3:30 pm and go to check in and the young person tells us that we canceled back in Feb. WRONG! All this person could say was I'm sorry and that there were no rooms available. I remained calm and after 15 mins of dealing with... More 

Was this review helpful? Yes 1
Monterey
Contributor
12 reviews 12 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I made a reservation through Hotels.com based on the generally good reviews for this hotel. I had asked for a room with two queen beds but the room I received was one king with a pull out couch. When I asked if it could be changed, the front desk person was a bit snippy and said there was nothing else... More 

Was this review helpful? Yes 1
TunnelRoad, General Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

I am sorry for the inconvenience you incurred during your stay at the hotel. Your reservation through hotels.com was for a suite and unfortunately we did not have any guest rooms with two queens beds available during your stay. The lumps on the bed is actually the down feather comforter which does not lay down flat. The hotel uses brand... More 

Kernersville, North Carolina
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Enjoyed our stay at this hotel. Friendly efficient staff, comfy beds and good breakfast selection. Hotel appears to have been recently remodeled. The third floor room we had was very clean and fresh. Despite the room being right beside the elevator and vending machines there was no noise during the night.The location is very convenient to highways and there are... More 

Was this review helpful? Yes 2
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you for letting us know how impressed you were with our services and amenities. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We are so glad that your... More 

Nashua, New Hampshire
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was friendly and helpful. The beds were comfortable and everything was neat and clean. The hotel has a great location with a lot of restaurants nearby. I would recommend this hotel to family and friends.

Was this review helpful? Yes 2
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

We are overjoyed to discover the positive impression we made with our service and hospitality. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the... More 

Marietta, Georgia
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect. This is the first place I have stayed at that I actually got to use the indoor pool and jacuzzi because it was the proper temperature! They also keep the indoor air temp comfortable enough in the pool area perfect, so many places air condition it yielding it too cold!!! The free breakfast was great, rotated the... More 

Was this review helpful? Yes 2
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. I am very pleased to learn that you enjoyed the variety of free breakfast options offered at our hotel. It is wonderful to hear of the great impression we made with our amenities such as our... More 

Bloomingdale, NJ
Top Contributor
153 reviews 153 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We liked everything about this hotel--good lighting, comfortable beds, good appointments, wi-fi, parking, breakfast etc. The only negative is that there was constant construction going on and the halls were chilly and dusty because of it. When we asked the desk clerk what time the construction started he said, "not until 11 a.m. when the guests have checked out". Totally... More 

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

It means a lot to hear from guests who are satisfied with all of our services and amenities such as our comfortable beds, good lighting, Wi-Fi, parking, and breakfast. I am so sorry for the inconveniences that you experienced due to the ongoing construction and renovation process going on in our hotel. Your words mean a lot to us and... More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

You can not walk to the official downtown area of Asheville from this hotel; downtown is one highway exit away. The hotel appears newly refurbished everything is neat and clean. Our ten year old enjoyed the pool and hot tub which were generally empty during the day. The fitness center is quite small but generally empty in the morning. The... More 

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you so much for taking the time to write this thorough and honest review. I'm happy to hear that you enjoyed our pool and amenities and that we were able to meet your expectations in many ways, though I do apologize for failing to exceed your expectations regarding our HVAC and bathroom fan and the disturbance to your rest.... More 

Stockbridge, Georgia, United States
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We came to Asheville for a family spring break vacation. We had a wonderful time touring the downtown districts. We loved the trolley which is good to see where you would like to visit. The hotel was nice and clean, quiet and even though it was spring break we had the hot tub to ourselves often. I would highly recommend... More 

Was this review helpful? Yes
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

It is wonderful to hear that you enjoyed your stay and that you have rated our services, breakfast and accommodations so highly! It is rewarding to know that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We hope you're looking forward to your next stay as much as... More 

Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Best of the chain here in Asheville....super location, tons of parking, super clean brand new rooms, new indoor pool and hot tub, breakfast awesome....eggs, bacon, waffles, yogurts, apples, bananas, assorted breads, etc.....easy in and out... Would stay again

Was this review helpful? Yes 1
TunnelRoad, Guest Relations Manager at Country Inn & Suites By Carlson Asheville Downtown Tunnel Road, responded to this review

Thank you so much for your kind words, for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations, services, and hospitality that we strive to show to each guest, during every... More 

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