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Comfort Suites Biltmore Square Mall

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890 Brevard Road, Asheville, NC 28806
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Comfort Suites Biltmore Square Mall
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446 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Daytona Beach, Florida
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Well we stayed here for a overnight stay we always usually camp I'm asheville but we were coming from tn so we said why not try the comfort suites we always wanted to stay so very nice and safe and secure and right next to the outlet malls and with in walking distance of food stores and restaurants Now downside... More 

Was this review helpful? Yes
Morgantown, WV
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Comfort Suites Biltmore Square Mall is a good choice for a stay in the Asheville area. We enjoyed our time except for two issues that are not exactly ideal. First, the property has only one elevator, which regularly becomes over tasked during peak times. Save some patience for your interaction with the elevator. Second, the breakfast area can not... More 

Was this review helpful? Yes 3
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for sharing your experience with us! We appreciate your patience with our one elevator and the breakfast room that does get crowded when we are full. We do hope that you will stay with us again in the future! More 

Huntsville, Alabama
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent one night here on a Friday night. Bed was huge and comfortable. Pillows plentiful. Room new and clean. Breakfast was nice. A great place to stay providing value for the money.. A couple of issues, parking is not sufficient on site. Several guests had to park in the restaurant next door or in the mall parking lot. Get... More 

Was this review helpful? Yes 2
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review! We appreciate your feedback. Thank you for your patience with parking, it can become crowded when the hotel is full or their are meetings in our meeting space. We hope to see you again! More 

White, Georgia
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Called hotel direct to make reservation, but none of our preferences were available on arrival. Front desk lady tried to honor preferences and got us on top floor by using a handicap room. Got to room and the air conditioning was off. Turned on a/c and after about 30 minutes, the room did not seem to be cooling. Called the... More 

Was this review helpful? Yes 2
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for providing us with your feedback. We have asked our staff to leave the A/C units on to keep the rooms cool in this hot weather. We are sorry that your requests were not noted on your reservation. We do hope that you will stay with us again! More 

Millbrook, Alabama
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Clean hotel with a good location. They are improving the parking lot so there is some construction but it didn't cause us any parking problems. I would have given this hotel 4 stars but breakfast on our last day was shockingly busy. I counted 70 people spread out in the breakfast room and spilling out into the lobby, front door... More 

Was this review helpful? Yes 2
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for sharing your experience with us. We realize that breakfast can get very busy with a full hotel. We are very sorry that it felt rushed and crowded. As you mentioned we do offer additional seating but it can get crowded trying to get your food. We do hope that you will reconsider and stay with us again. More 

Louisiana
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We did not have reservations. Used a coupon that I had picked up at the Welcome Center, for first night stay. Desk Clerk advised I use another coupon for second night. She did my membership to Choice Hotels for me. The lobby is nice and there are cookies for guest to eat. Also two computers are available for guest to... More 

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for sharing your feedback with us. We hope that you stay with us in the future. More 

Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Great location, but bad business. My family and I were awaken by banging and drilling noises around 11 p.m. I called the front desk about the noise and the person at the end of the line assured me there was nothing going on. After enduring the noise for another 30 minutes I went down to find two hotel employees doing... More 

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are so sorry that you were awakened. Contractors were installing lights in the meeting room and we apologize that they were working at that late hour. We will also address the reaction from the front desk staff. Our Front Desk Manager did apologize and address this issue with you. We hope that you will stay with is again so... More 

Lugoff
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My wife and I were moving to Evansville and left from Camden, SC later in the day so thought this would be a good stopping point. We picked this hotel because it was listed as pet friendly and we have a cat. We walked into the registration area and it had a mild kennel smell. They put us into a... More 

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We apologize that you had trouble with the parking. We have ample parking but it can get crowded as the hotel fills. The concrete repair will be done this week and could not be completed in our slower winter months due to the weather. We are sorry for the inconvenience and the odor. We will address these issues. More 

Lutherville, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

For the price, you can't beat it! We have a family of 5 & need more than 2 beds. Having the sofa bed allowed us to all stay in the same room. The location of the pool could have been more private, but for 3 kids, it was perfect. It was big enough to allow them to have fun and... More 

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your great review. We are happy that you found our hotel to be a great value and that your kids enjoyed the pool! We hope to see you again! More 

Plano
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'm happy anytime I can get a good breakfast included. They had a nice choice from their hot items, and of course you can make your own waffle. The front landscape was being worked on while we were staying, so it looked a little rough. I do have a suggestion if you are planning to visit the Biltmore, because honestly,... More 

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for sharing your feedback with us! Our Biltmore tickets are discounted 2 day tickets for $50 per adult (from Memorial Day to Labor Day Biltmore allows children 16 and under in free). We are adjacent to the new Asheville Outlets as you mentioned. There is so much to do and see in Asheville. I hope you get to... More 

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