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Comfort Suites Biltmore Square Mall

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890 Brevard Road, Asheville, NC 28806
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Comfort Suites Biltmore Square Mall
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436 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Knoxville, Tennessee
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Stayed one night while traveling back home from a visit to the coast. My wife and I decided to do some sightseeing in the area and ended-up staying over. We picked Comfort Suites because we use that chain a lot plus availability was limited in the area. This hotel is a refurbished facility. Based on our room, I would say... More 

Was this review helpful? Yes
pegh8696
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the hotel for a week. The staff was very friendly and so were the other guests. I was surprised that the mall was actually an outlet. The rooms were spacious and well planned. The breakfast buffet had great options. This was very important to make since stayed 5 nights. The hotel is only minutes from The Biltmore... More 

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are happy to hear that you enjoyed our hotel and location. Thanks for staying with us. We hope to see you again! More 

Albuquerque, NM
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice location next to outlet mall and close to trails. Room was clean, modern, spacious. Good breakfast choices including biscuits & gravy, eggs, sausage patties, waffle maker, yogurt, pastries, fresh fruit. Outdoor pool enjoyable for kids. Exercise room includes 2 ellipticals, recumbent bicycle, no treadmill. Good impression was spoiled by customer service: after waiting behind another guest who was helped... More 

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review and for sharing your feedback with us. We will address the customer service issue with our staff. It is our policy to make eye contact, smile and acknowledge each guest that walks in the hotel. We are very sorry the front desk clerk did not meet those goals. Please stay with us again! More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was renovating during our stay. Parking lot tore up, elevator shut down day 2. We took a coupon to use only to be told there were no rooms it could be used on . We were asked to make several concessions during our visits yet the hotel made none

Was this review helpful? Yes 3
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We thank you for taking the time to review us on TripAdvisor. We are sorry that you did not enjoy your stay with us. Our sidewalks are being redone and we apologize for the mess. We also regret that our elevator was down briefly for repairs. The coupon is only available based on availability as stated on the coupon. Please... More 

Byron, Minnesota
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here one night on our way to the east coast. The hotel was VERY clean and in an easy to find location surrounded by restaurants and an outlet mall. The room appeared to be updated recently. The staff we encountered during the evening were very friendly and helpful. The front desk attendant offered great options for dinner and... More 

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for taking the time to review us. We are happy to hear that you enjoyed your stay with us. Please visit us again! More 

Florida
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived, we felt welcomed and we had a worry-free stay. It was a quick check in. The rooms are traditional hotel format, clean and big enough. The location is very convenient with food places, mall, and grocery store just nearby. It's also an easy ride to a few local attractions and the Biltmore Estate. Free breakfast... More 

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for an awesome review. We are very glad to hear that you enjoyed your stay with us. Chris will be happy to read your comments. Please stay with us again! More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was nice! Don't think you can beat it for the money. I had a suite. It was a little musty, yet comfortable. The bed I thought was excellent! When I layed down it put me to sleep as soon as my head hit the pillow. Will go again. And thanks for the breakfast!

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are glad to hear that you enjoyed your recent stay with us. We will look into the musty smell and will address it with our housekeeping staff. Thank you for letting us know. We look forward to welcoming you back next time! More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is 'alright'. Very nice people who work here. Ice machine is on first floor. Internet is excellent. Bathroom is small. Accommodating but not a blow you away type hotel. In a tight budget then this is the place. Yet, what money you do save an be spent at the adjacent outlet mall.

Was this review helpful? Yes 2
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for providing us with your feedback. We are sorry to hear that we did not blow you away with our great product at a great value as well as our friendly service. We have ice machines on 1st, 3rd & 5th floors. Please stay with us again and don't spend all your money at the Outlet Mall!!! More 

Oib,Nc
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the 3rd time I have stayed at this hotel. It is convenient to the areas in Asheville that My husband and I like to visit. The rooms are spacious , very clean and very quite. The next time we go to Asheville we will stay here! Room Tip: I like the rooms with odd numbers because of the... More 

Was this review helpful? Yes 2
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your continued business! We appreciate your feedback and we look forward to welcoming you back! More 

Indianapolis, Indiana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and normally stay in a condo (if a beach vacation) or cabin (mountains). But this trip was primarily to see the Downton Abbey exhibit at The Biltmore, so we decided to stay in a hotel. When we do stay in hotels, they're always Comfort Suites. They always give us a great place to stay for quite good prices.... More 

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are so happy to hear that you enjoyed your stay with us and that you found our location to be convenient and close to everything. Please stay with us again! More 

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