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All 59 Asheville hotels

Comfort Suites Biltmore Square Mall

2.5 of 5 Hotel   |   890 Brevard Road, Asheville, NC 28806
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Comfort Suites Biltmore Square Mall
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74%
Ranked #25 of 59 hotels in Asheville
A recent review
3 of 5 stars reviewed 4 days ago
Pat T Virginia, USA
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350 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Virginia, USA
Top Contributor
78 reviews 78 reviews
28 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is about 15 minutes' driving time from the center of the city, but relatively reasonably priced in a very expensive area. There might be real suites available, but ours was just a large room with a sofa at one end. (Only one other seat, a desk chair.) Nice big desk, microwave and fridge for guest use, and comfortable... More

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for providing us with your feedback. You have listed some areas where we can improve and we will address this with our supervisors. Thank you again! More

Kingsport, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for one night, July 8, 2014. The hotel was easy to find and conveniently located just a few miles from Biltmore Estate. The front desk staff was courteous, and provided pre-printed directions when I asked for the easiest route to Biltmore the following morning. There were several restaurants located within walking distance. Our room was about average,... More

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CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for taking the time to share your experience with us! We are glad that you will be back to visit. More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here over the 4th of July weekend. Overall it is a nice property with nice clean rooms. However, it only has one elevator for a 5 story property and we found ourselves waiting an inordinate amount of time for the elevator. We felt this was not only inconvenient but also unsafe given the scale of... More

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for taking the time to provide us with your feedback. We are a pet friendly hotel and we do try to keep our pets on the first floor however not all guests traveling with pets let us know ahead of time. We hope that you will stay with us in the future so that we can provide you... More

boston
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property was a nice hotel. The rooms were very clean and well maintained. The bathroom was modern, and the employees were nice and helpful. The rooms are really not suite sized, but they are still nice and the beds were comfortable. The breakfast also had quite a few choices of items that were good.

Was this review helpful? Yes 1
CrystalCamacho, Guest Relations Manager at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for providing your feedback. We appreciate your review. We are happy to hear that you enjoyed your stay with us! More

Arlington, Virginia
Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My extended family met up here. We picked it because the other hotels in the area seemed very expensive. It was a good value. We stayed for several nights. It was nice that some of the rooms had two pull out couches and a double bed, so families only needed one room. We also were all put on the same... More

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are very happy to hear that your group enjoyed our hotel. The mall will re-open next Spring as Asheville Outlets. We are very excited for that new amenity for our guests. We hope to see you again! More

tennessee
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

we typically only book at places like Hilton, never a comfort suites! i was tempted by the fact that comfort suites had better reviews and also offered Biltmore tickets at a "managers special" discounted rate. the problems started 3 weeks before our trip when i tried to book a "suite" online. their website stated that reservations could not be made... More

Was this review helpful? Yes 3
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are very sorry to hear of the problems that you encountered during your stay with us. The reservationist you made your reservation through was at a call center for Choice Hotels. We apologize that they misinformed you on the price of the Biltmore tickets, but unfortunately we cannot discount them because we pay the same rate that we charge... More

Pekin, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

About 2 weeks ago,our family of 5 stayed here for one night on our way to the Outer Banks, NC. The room was clean and it was nice that we didn't have to pay for two hotel rooms to accommodate our 3 older teenage/20 yr. old children, my husband and me. The breakfast included a variety of hot and cold... More

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are so happy to hear that you enjoyed your stay with us! I am so glad that we were able to find & return your son's wallet. We hope that you will stay with us again. More

New York
Top Contributor
107 reviews 107 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Chose this based on reviews and price. The shopper in me was excited that it was near a mall- sadly the mall is being redone and most of it was closed (but outlet stores will open in 2015!). Staff was very friendly - shared tips on where to eat and when fireworks would start.

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you so much for reviewing us on TripAdvisor! We are so happy that you enjoyed your stay with us and we hope that you will visit us again when the Asheville Outlets open in Spring of 2015!!!! More

Kechi, Kansas
Top Contributor
66 reviews 66 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean, quite, a nice King bed. Even the view wasn't too bad. I am writing this from the hotel on their Wi-Fi and it has been working great to day and it was fine last night. The fitness center was adequate. Have not been down to breakfast yet but I saw it and it looks up to par for a... More

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are happy to hear that you enjoyed your stay with us. Thank you for reviewing us on TripAdvisor! More

Asheville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

my wife and i stayed here a couple nights ago... very nice room... clean, very spacious... very polite desk.. parking was very limited... but we did check in very late... Asheville is a great city.. and it was a great hotel...

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our hotel! More

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Additional Information about Comfort Suites Biltmore Square Mall

Address: 890 Brevard Road, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Biltmore Square Mall 2.5*
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#23 Romantic Hotel in Asheville #27 Family Hotel in Asheville #29 Business Hotel in Asheville
Hotel Class
Official Description (provided by the hotel)
Comfort Suites hotel near Biltmore. Discount Biltmore tickets sold! Free full hot breakfast and newly remodeled! ... more   less 
Number of rooms
125

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