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All 57 Asheville hotels

Comfort Suites Biltmore Square Mall

2.5 of 5 Hotel   |   890 Brevard Road, Asheville, NC 28806
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Ranked #27 of 57 Hotels in Asheville
A recent review
4 of 5 stars reviewed yesterday
FKPVA Alton, Virginia, United States
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401 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alton, Virginia, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Check in was easy and fast with friendly desk clerk. Room was very clean and fresh looking. Hotel was very quiet with no bothersome hall noise. Breakfast was typical Comfort Suites fare; eggs, sausage, biscuits, gravy, were all hot and fresh. Hotel is convenient to area attractions. I would definitely stay here again.

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North Carolina
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

Rooms are clean and quiet, beds are very comfortable, showers/tub excellent, parking adequate, and it's located next to what will become a major outlet mall. Staff are accommodating and friendly. You can drop a few pennies at Dillards' rack store and fill your trunk, before heading out to the Blue Ridge Parkway nearby. It's a ten minute drive to downtown,... More 

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Minneapolis, MN
Contributor
14 reviews 14 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I really have no idea how this hotel has such high ratings. The wireless internet signal in our room was so weak it was basically worthless, and the bed sheets and shower curtain both had stains on them. There seemed to be a single, super-slow elevator for the entire hotel, which was monopolized by housekeeping in the morning. You better... More 

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CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are very sorry to hear that you encountered problems during your recent stay with us. We will have our housekeeping staff address any stained items in the room. We just upgraded our internet to high speed, and we have not had any complaints, we will look into that. We thank you for your patience with our elevator, we realize... More 

Smithfield, Kentucky
Top Contributor
105 reviews 105 reviews
77 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The gentleman that checked us in was very friendly and accommodating. Our room was large and very clean. The towels were thick and large and the bed and choice of pillows very comfortable. We didn't eat breakfast so we can't speak to the complaints I've seen. There is an excellent bar and grill across the street and a good mexican... More 

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CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your continued business! We are glad to hear that you enjoyed your stay with us and that Chris treated you so wonderfully. We will see you the next time you are in Asheville! More 

High Point, North Carolina
Top Contributor
158 reviews 158 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The front desk staff is very friendly and helpful. The location is pretty good since it is relatively close to downtown and the Biltmore House. The room we had had two double beds, a sofa and a desk. That's not my idea of a suite. There was an electrical outlet in the room with no cover over it so the... More 

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CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Bruce, Thanks for your review. We are glad that our front desk staff was friendly and that you found our location to be convenient. All of our rooms are one-room studio suites with a pull-out sleeper sofa. We are sorry that there was an outlet without the proper cover. Our Maintenance staff will address that. Our rates are higher in... More 

NORFOLK
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Was traveling home from a road trip and was already turned away from two sold-out hotels. Very fortunate to find this hotel. The exterior was unimpressive, but the room was renovated and *very* nice. I was very impressed by the clean and bright room, however the hotel went over board on the fluorescent lighting. The work station was also very... More 

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CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review! We apologize that staff was using the business center computers....we will address this with our supervisors. Unfortunately we are unable to offer points and a discounted rate. Some promotions & rates are not points eligible. We do hope that you will stay with us again. More 

Conover, North Carolina
Top Contributor
103 reviews 103 reviews
16 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not a new hotel, but clean and comfortable. Has traditional hotel breakfast included. Staff are pleasant and accommodating. A basic hotel close to attractions. You turn into a mall area beside a seafood restaurant..

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CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are happy to hear that you enjoyed your stay with us and that you found our location to be convenient. Please stay with us again. The Outlet Mall will be open in the spring of 2015! More 

Georgia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great price, great location, great room, very clean and comfortable, all which you expect. What really makes the difference and earns an excellent rating are employees like Kayla who went above and beyond to find out what area restaurants were going to be open on Thanksgiving Day! Thanks for a job seriously well done.

Was this review helpful? Yes 2
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

What an awesome review! Cayla will be delighted to read your comments. We are very fortunate to have employees such as Cayla. We hope to see you again! More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

The Hotel is in a nice location, 11 min from Biltmore Estate.1:30from SugarMountain and the Smokies including Gatlinburg. Rooms are clean, free parking. What I didnt like is that the Hotel only have one elevator for 400 guest, waiting 15min for the elevator to come down isnt wort it. Also there is a front desk guy that doesnt seem to... More 

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CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are glad to hear that you found our location to be convenient. We are sorry that our Front Desk Clerk did not know more about tubing or sking. They try very hard and know plenty about restaurants, Biltmore & other Asheville attractions. We will be sure to provide more info for our staff. We do hope that you come... More 

elizabeth city, nc
Top Contributor
143 reviews 143 reviews
31 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a typical Comfort "Suites". The rooms are not really suites in that there is no separate living room-just a little divider wall to separate the bed from the couch area. Nonetheless, the rooms were clean, quiet and comfortable. The room allegedly includes a breakfast. But we stayed here 3 nights and could only get to it on one... More 

Was this review helpful? Yes
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review. We are glad that you found your room to be clean, comfortable & quiet. We understand that the breakfast room can get crowded with just 35 seats but we do open overflow seating in our meeting room when available. We also offer trays so that you may have your breakfast in the quiet of your... More 

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Additional Information about Comfort Suites Biltmore Square Mall

Address: 890 Brevard Road, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Biltmore Square Mall 2.5*
Number of rooms: 125
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites
Hotel Style:
#21 Business Hotel in Asheville
#25 Family Hotel in Asheville

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