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Comfort Suites Biltmore Square Mall

2.5 of 5
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890 Brevard Road, Asheville, NC 28806
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Comfort Suites Biltmore Square Mall
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499 Reviews from our TripAdvisor Community

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douglasville
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

had 2 rooms ,very clean comfortable and modern, the location is a plus with good restaurants shopping and close to the Biltmore house and other attractions, we took advantage of the free breakfast which was average for this type of hotel.

Helpful?
Thank mikemullinsbrake
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are very happy to hear that you enjoyed our hotel. We hope to see you again soon! More 

New York City, New York
Level Contributor
217 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on a Friday night in the midst of a major snowstorm. Parking lot was not plowed at night or the next morning - car got stuck twice. A big inconvenience, for sure, but this was an usually severe storm by Asheville standards. Outlet Mall across parking lot was closed due to storm,as was every restaurant, and there are... More 

Helpful?
Thank William J
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review! Our plow company got behind on plowing but did come to plow that afternoon. We are so sorry that you got stuck. We appreciate your review and do hope that you will stay with us again.....hopefully when the weather is better! More 

Orlando, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

The Comfort Suites is perfectly located in walking distance to the Outlet Mall, many restaurants (Must try Stone Ridge Tavern) and other shops. The service was excellent. The front desk agents (especially Kelly) were very helpful and always smiling and willing to assist. Next time is Asheville, we will stay here again for sure. We bought our Biltmore Estate tickets... More 

Helpful?
Thank CFLConcierge
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Our staff will be delighted to read your review. Thank you so much for sharing your experience with us. Have a wonderful day! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Pleasant and quick check-in. Very comfortable bed in a spacious room. Only problem was making the mistake of using TripAdvisor to book. My plans had changed and I needed to stay only one night (had booked two nights). I called TripAdvisor less than 24 hours after the Cancellation date given on line and asked to change to one night. The... More 

Helpful?
1 Thank Robert T
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for taking the time to provide us with your feedback. We are sorry that you had an issue canceling or changing your reservation. More 

Knoxville, Tennessee
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

Hotel staff was very friendly and helpful. The room was clean and comfortable. Loved the convenience of the location to restaurants and shopping. The only complaint that I have is that we were on the top floor on the side of the outlet mall and the exterior hotel lights were so bright in our room all night it was hard... More 

Helpful?
Thank mtchllz999
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for sharing your feedback with us. We are so sorry that the lights bothered you. We do have a set of black out drapes inside the set of sheers that should block out all light. We hope that you will stay with us again! More 

Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was very nice and met our needs as we visited the Biltmore Estate during the Christmas holidays. The staff was friendly and our room met our needs to sleep three adults and one child comfortably.

Helpful?
Thank John C
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review. Please stay with us again! More 

Goose creek Sc
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 3, 2016 via mobile

We were greeted by Courtney upon arrival. Very sweet and lots of smiles :) . We were placed in suite 400. A king suite with a sofa bed also. Room and bed was very clean and nice. Only complaints was the toilet. You had to flush 2 or 3 times each time. Cable guide on TV was blank but everything... More 

Helpful?
1 Thank bookacld
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your great review! Courtney will be delighted to read your kind words. We are very happy that you enjoyed your stay with us! We will have maintenance check on the toilet issue. Thank you again! Happy 2016! More 

Knoxville
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed January 2, 2016

I expected more from a 3 star hotel at $130 a night. The room was nice and the staff was friendly. However, the "hot breakfast" was below average. I have had the same food at a budget hotel. The eating area is small for the size of the hotel. It was overwhelmed with people. The egg supply was gone in... More 

Helpful?
1 Thank Bob B
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for sharing your experience with us. We are sorry to hear that you felt the hotel was not up to par and that you did not enjoy the breakfast. We pride ourselves in offering a great hotel and a great rate. We hope that you will give us another try in the future. More 

Orlando, Florida
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed January 2, 2016

This place met all our needs while in Asheville. It was not far from major roads, the airport, and the Biltmore Estate. Also close to the North Carolina Arboretum, although we did not go there. With an outlet mall adjacent there was plenty of shopping available if desired. The rooms were plenty adequate with space for a sleeper sofa as... More 

Helpful?
Thank JCCCLC86
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review! We hope that you will stay with us in the future! More 

indiana
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 30, 2015

We spent 2 nights at this hotel. We weren't willing to pay the higher prices nearer Biltmore. It only took us about 10 minutes to drive there on Monday morning. The room was fine for 3 of us - 2 beds and a sofa bed. The sofa bed was better than we have found at other hotels. The bathroom is... More 

Helpful?
Thank mlm26
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for sharing your experience with us. We are glad that you found our hotel to be in a good location for your traveling needs. Please stay with us again! More 

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