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Comfort Suites Biltmore Square Mall

2.5 of 5
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890 Brevard Road, Asheville, NC 28806
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Comfort Suites Biltmore Square Mall
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Ranked #25 of 58 Hotels in Asheville
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4 of 5 stars reviewed 1 week ago
Munich158 South Carolina
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422 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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South Carolina
Top Contributor
50 reviews 50 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy registration process; nice room at the end of the hall on the fourth floor and away from the elevator. Bathroom somewhat small. Breakfast items could have been better. Checking out was a breeze also.

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CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review. We are happy that you enjoyed your stay with us! More 

Charlotte, North Carolina
Top Contributor
62 reviews 62 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay at this Comfort Suites. I have stayed here roughly 3 years ago when I graduated from Montreat College, but this stay definitely cements that this will be my go-to hotel whenever I am in Asheville. The staff was so friendly and helpful. I also enjoyed the location, and was shocked by the new outlet mall... More 

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CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review. We are very happy that you were able to enjoy the new Asheville Outlets while you were at the Comfort Suites....it does make for a convenient shopping trip. We look forward to seeing you next time! More 

Chicago, Illinois
Top Contributor
97 reviews 97 reviews
13 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Traveling with a dog can be challenging to find decent accommodations. This Comfort Suites has been made over and is very nice. The room was clean and the bed and pillows were really good. The location is easy off the highway with numerous restaurant choices very close. The front desk staff was friendly, efficient and even had a biscuit for... More 

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CrystalCamacho, Guest Relations Manager at Comfort Suites Biltmore Square Mall, responded to this review

We are so happy that you enjoyed your stay with us. Thank you for sharing your experience with us! We look forward to seeing you again. More 

Springfield, Missouri
Top Contributor
58 reviews 58 reviews
42 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Right next to mall and numerous restaurants within walking distance. Room appeared remodeled and "fresh". Good nights sleep. Breakfast room was good. Lots of parking. Mall is getting remodeled. They do NOT like hotel visitors that park in their lot! We pull a large trailer and have parked here in the past, just for overnight far away from the mall.... More 

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CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for taking the time to review us! The Asheville Outlet mall is now open. Please call ahead next time and we will try to block off some parking for you. We are happy that you enjoy our hotel! More 

Lexington, Virginia
Top Contributor
65 reviews 65 reviews
50 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed April 10, 2015

I guess the best thing you can say about the Asheville Comfort Suites Biltmore Square Mall Hotel is that nothing about the place offends, and there were no surprises. The front desk staff does their job well. The King Suite we reserved was clean, although "Suite" is stretching it a little, as this "Suite" was really no more than a... More 

Was this review helpful? Yes 2
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for providing us with your feedback. We appreciate your time & hope that you will stay with us again! More 

Atlanta, Georgia
Contributor
17 reviews 17 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 3, 2015

Arrived on a Monday an hour before actual check in, and was given our room with no problems. The room had 2 double beds and a sleeper sofa which was great for us! The television was larger than most in the Choice brand hotels. The overall room quality was fine for our 2 night stay. The hotel is a 6... More 

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review. We hope that you stay with us again! More 

Moorpark, California
Top Contributor
465 reviews 465 reviews
46 hotel reviews
281 helpful votes 281 helpful votes
2 of 5 stars Reviewed April 2, 2015

If you read any of my other reviews, you'll see I'm not picky or overly critical. I carefully research hotels and book those with high ratings that are usually well deserved. This hotel left much to be desired beginning with one thing we found appalling: there's a long strip of grass (median) between the two rows of parking spaces that... More 

Was this review helpful? Yes 3
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We apologize for the trouble you encountered during your stay with us. Your review is very uncommon for our hotel and we will certainly address all of these issues with our staff. Guests are supposed to clean up after their pets & we provide pet clean up stations. We will make sure that maintenance keeps this area clean. Thank you... More 

Auburn
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 30, 2015

When I called your 800 number to reserve a room, I was informed that the Comfort Suites had an inside pool. That is the reason we went with this hotel and we got there and found out it DID NOT. I called your customer service number and no one called me back. This is unexceptable service. I will not use... More 

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are very sorry that someone at the 1-800 number gave you incorrect information. Please in the future press 0 to speak with someone at our hotel. Unfortunately if you booked through a third party (pre-paid reservation) we cannot cancel without approval from the company you booked it through. You may contact my office so I can look up your... More 

wellford, sc
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2015

Very nice accommodations. Friendly staff, Great breakfast. Location is convenient to everything we wanted to do. I would stay here again especially since the outlet mall will be within walking distance, once completed.

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are so glad that you enjoyed the hotel & hope you come back for shopping once the Outlet Mall opens in May. Thank you! More 

Connecticut
Top Contributor
60 reviews 60 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 19, 2015

We only stayed one night. The hotel was clean , quiet and comfortable. The staff was very nice. Breakfast was was the usual - cereal, make your own waffles,yogurt,etc which the attendant kept well stocked. Not far from the Biltmore. Overall a good choice.

Was this review helpful? Yes 1
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review. We are happy to hear that you enjoyed your stay with us as well as our breakfast buffet. We hope to see you again soon! More 

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