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Four Points by Sheraton Asheville Downtown

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22 Woodfin Street, Asheville, NC 28801-3022
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Breakfast for 2 Included
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Four Points by Sheraton Asheville Downtown
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571 Reviews from our TripAdvisor Community

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Traveler rating
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    216
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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Stokesdale, North Carolina
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This place was clean, beds comfy. Free parking is always a plus. Great downtown location, easy to get to. I just felt it was a bit expensive for what you get. However it was in the price range of most other hotels in the downtown area. Chop House restaurant was too expensive for dinner. Atmosphere does not match the price... More 

Was this review helpful? Yes
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback. We strive to provide a simple, honest stay to all of our guests. We do hope you will stay with us again on your next visit to Asheville. Shannon Mason More 

Calgary, Canada
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 days ago NEW

This hotel is more like a Super 8. The hotel halls are dark dirty and not air conditioned. The rooms are dark and not cleaned properly. I spoke to the manager and they dismissed many of my concerns stating 'We are not a full service Sheraton, we are a select service Four Points" I am not sure what this mean... More 

Was this review helpful? Yes
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for taking the time to provide us with feedback. I would like to apologize for the issues you experienced during your stay. Your loyalty to the Four Points – Asheville Downtown is appreciated and I do hope you will consider giving us another chance in the future. Shannon Mason More 

Dacula, GA
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel's location is truly the best....and for the rate, it makes it even better. It's an older hotel with small bathrooms, but our stay was great and I'd stay there again. It's super clean. Sure, there are fancier, newer, and "hipper" hotels in downtown, but this is right there and a bit cheaper. I can't say enough about the... More 

Was this review helpful? Yes
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback. We strive to provide a simple, honest stay to all of our guests. We do hope you will stay with us again on your next visit to Asheville. Shannon Mason More 

Lansdale, Pennsylvania
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Attended a wedding in Asheville and stayed at the Sheraton. Great price compared to the other hotels. Great location, clean, & friendly staff. Walking distance to all of downtown. The hotel has an outdoor pool and a resturant which is only open for breakfast & dinner. Breakfast is not included in the room rate. Your room does include free bottles... More 

Was this review helpful? Yes
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback. We strive to provide a simple, honest stay to all of our guests. We do hope you will stay with us again on your next visit to Asheville. Shannon Mason More 

Lumberton, North Carolina
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is clean and the staff are friendly. Rooms are small and the bathrooms are ok. We only stayed one night, but I will admit the location is perfect for touring downtown Asheville and being able to access great restaurants and such on foot.

Was this review helpful? Yes
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback. We strive to provide a simple, honest stay to all of our guests. We do hope you will stay with us again on your next visit to Asheville. Shannon Mason More 

Richmond, Virginia, United States
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

We wanted to stay at the Aloft ( a much 'hipper' hotel in a better location) but stayed here instead with Starwood points because Aloft was full. The room was clean and up to date. We were in an adjoining room with incredibly loud drunk women. We contacted the front desk twice about them, they were responsive to fix the... More 

Was this review helpful? Yes
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback. We strive to provide a simple, honest stay to all of our guests. We do hope you will stay with us again on your next visit to Asheville. Shannon Mason More 

Raleigh, North Carolina
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We went during the peak of fall season last year... for the money spent it was a really good deal. The location was convenient to the highway as well as getting to downtown. It's a quick and easy place to stay, but don't expect anything grandiose as you would at a boutique hotel. Would stay here again if needed. Clean... More 

Was this review helpful? Yes
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback. We strive to provide a simple, honest stay to all of our guests. We do hope you will stay with us again on your next visit to Asheville. Shannon Mason More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We had 6 rooms. The WIFI in one room never worked even after continued phone calls; one room was never cleaned; ground bees on volleyball court; pool was crumbling; wake up call was late and dated a week ago; ice machine did not work on 5th floor; drink machine in lobby did not work; no water pressure; tub and shower... More 

Was this review helpful? Yes
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for taking the time to provide us with feedback. I would like to apologize for the issues you experienced during your stay. Your loyalty to the Four Points – Asheville Downtown is appreciated and I do hope you will consider giving us another chance in the future. Shannon Mason More 

Belleair, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My girlfriend and I met here for a few days of sight seeing. The check in process went smoothly and we were given a room on the 5th floor. Next morning I went downstairs to retrieve some caffeine for my roomie and got stuck in the elevator. The time was 7:30 a.m., the elevator was stifling, the phone didn't work... More 

Was this review helpful? Yes
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. We do hope you will come visit us again soon. Shannon Mason More 

Queensland, Australia
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Very Good Location. Fast checking in and out. Staff are nice. We had ask for a rollaway on arrival and it was there in minutes. Luggage is on your own and at your own risk...breakfast looked OK, but not included - which given the summer rates, a subtle extortion. For this we give the four points a free throw, one... More 

Was this review helpful? Yes
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. We do hope you will come visit us again soon. Shannon Mason More 

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