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All 59 Asheville hotels

Four Points by Sheraton Asheville Downtown

3.0 of 5 Hotel   |   22 Woodfin Street, Asheville, NC 28801-3022
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Ranked #44 of 59 hotels in Asheville
A recent review
4 of 5 stars reviewed yesterday
iheartlkn Lake Norman, NC
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427 people have reviewed this hotel

Traveler rating
    71
    162
    113
    55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Lake Norman, NC
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

I was slightly nervous about staying at the hotel after reading many of the reviews, but I was pleasantly surprised. The hotel was clean, beds comfortable and staff friendly. We stayed on the fifth floor facing towards downtown. It was our anniversary and the hotel staff had a nice little treat in our room for which we were very appreciative.... More

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Indian Trail, North Carolina, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

The A/C was broken the first night of our stay. It was +75 degrees in the room. We got in late the first night and were exhausted, so we & didn't address the issue until the following morning. The front desk would only provide a fan when I called to notify them of the issue. Because I was paying for... More

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2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 3 nights at the Four Points Sheraton, Asheville during 2nd week of August. We had booked the room calling the hotel directly. Got a great deal. The reviews on TripAdvisor were not very great, but our experience at the hotel right from the time we checked in to the last hour of departure was super. The front... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at the FourPoints in Asheville in early August, and we both found the staff to be very accommodating & friendly. That really counts for so much, especially at a hotel, and both Conner and Brittany went out of their way to make our stay as comfortable as possible. The room was recently updated, and things felt new &... More

Was this review helpful? Yes 1
Cesar H, Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for taking the time to fill out the online questionnaire regarding your recent stay with us. Your feedback is very important to us and your willingness to share is greatly appreciated. I am very glad you enjoyed your stay here and would love for you to allow us another opportunity to provide you with a simple, honest stay... More

Indianapolis, Indiana, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I am typically a review reader not writer. Some of the reviews and the ranking on Trip Advisor initially made me apprehensive about staying here but the location and value relationship were too good to pass up. We stayed mid-week at the AAA rate on the 4th floor. The hotel is in walking distance of everything downtown Asheville has to... More

Was this review helpful? Yes 3
Knoxville, Tennessee
Top Contributor
113 reviews 113 reviews
13 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place screams "Mediocrity" at every turn. The bed is average. The bathroom is tiny. It has soap and shampoo dispensers on the wall in the tub. The towels are coarse. Our sheets had a stain on them (after being laundered, to be fair). The fitness room equipment is old and decrepit. There are no power outlets for cellphones and... More

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Jaime A A, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your review. I'm sorry you weren't pleased with the hotel as a whole. Brands require specific items in their hotels (ie. dispensers on walls) that we are required to utilize to be in compliance. We don't always agree with their choices and understand where you are coming from! Our fitness center, while small (but an average size... More

Wilmington, DE
Top Contributor
66 reviews 66 reviews
31 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My early-warning antennae should have alerted me to turbulence when the central booking system got my dates all wrong. When I phoned the direct number, the staff took this in stride and squared everything away. But they gave the impression that this sort of snafu was not uncommon. Yet another warning I chose to ignore. Brittany, Karl, and other overworked... More

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Jaime A A, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

I'm sorry for your experience while staying as a guest at our property. Brittany and Karl are indeed full time employees who are often seen at the front desk and excel at building relationships with our guests! I'm glad they were able to help you while you were here. We agree it is unfortunate that the windows do not open!... More

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this property Saturday night. Based on many recent reviews I was concerned about the property. Our room was clean, quiet, and had zero issues. The desk clerk was almost apologetic that we had to walk to the far end of the hall for our room. We were on the 5th floor, there was an elevator on both... More

Was this review helpful? Yes 1
Miami, Florida
Contributor
16 reviews 16 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is in downtown Asheville and therefore once you are there everything is within walking distance. The hotel is somewhat dated. The elevator is old and there appeared to be only one. The first floor is actually "basement rooms" and the desk guy was nice enough to move me out of the basement. I was traveling for work and... More

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

We booked this room for only one night. Service was very good and people were friendly. Walking into the lobby kinda gave you that Feeling of old. Trying to be open minded we proceeded. Got to the room we were immediately hit with the air, humid, and musty. We promptly asked for another room. Same thing. The furnishings were quite... More

Was this review helpful? Yes 1
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Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin Street, Asheville, NC 28801-3022
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
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Also Known As:
Four Points By Sheraton Asheville Downtown Hotel Asheville
4 Points By Sheraton Asheville Downtown
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. ... more   less 
Number of rooms
149

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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