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All 59 Asheville hotels

Four Points by Sheraton Asheville Downtown

3.0 of 5 Hotel   |   22 Woodfin Street, Asheville, NC 28801-3022
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Four Points by Sheraton Asheville Downtown

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Ranked #42 of 59 hotels in Asheville
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379 people have reviewed this hotel

Traveler rating
    63
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    96
    49
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • German first
  • Any
English first
Baltimore, Md
Contributor
18 reviews 18 reviews
15 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my second stay here at Four Points Asheville, the first time being a year ago. This visit I was on the third floor in a recently updated room. This is a very old building, and that limits the "fancy factor". If you're looking for high end accommodations look elsewhere, but the management seems to be making big efforts... More

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Franklin, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Small room near loudest ice maker ever. Unbelievable noise off and on every 5-10 mins until after midnight. Then plumbing noise for 10-20 minutes at 1:00am. No help from staff. Maids knock on door early for cleaning ... waking us up. No upgrade for SPG Platinum status...seemed to be downgrade. Uninterested staff. Needs refurb too.

Was this review helpful? Yes 1
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I sincerely regret that we have missed a good opportunity to make your stay uncomplicated, but I can assure you that we will address every point you have mentioned with our staff and use your feedback as a learning opportunity. I would hope that you would give... More

Nashville, TN
Top Contributor
62 reviews 62 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

I was confused when my iPhone map said that we had arrived at the "Best Western". Then I saw the property. Clearly this was a recently refurbished motel. The rooms are updated, but overall this hotel is not up to Four Points standards. Worse yet, the rates are on par with the "Aloft", also a SPG property, just down the... More

Was this review helpful? Yes 1
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your response. I am very sorry that the hotel was not up to standard in your opinion. It is true that we are an older property and it has been a slow process getting things updated. However, we are fighting the good fight in trying to get it to its potential. I do appreciate the kind words... More

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the second straight year my family stayed in two rooms at this hotel while in Asheville for a basketball tournament and for the second straight year found our rooms and the overall facility to be lacking. The rooms are small. Ours did not include a refrigerator or a microwave. The light in the bathroom didn't work right...only one of... More

Was this review helpful? Yes 1
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I sincerely regret that we have missed a good opportunity to make your stay uncomplicated, but I can assure you that we will address every point you have mentioned with our staff and use your feedback as a learning opportunity. I would hope that you would give... More

Winterville
Contributor
18 reviews 18 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I was looking for a reasonably priced room close to everything downtown with handy/free parking. That is exactly what I got, so I was happy. I easily walked to shopping and restaurants downtown. The room was clean but had only one accessible outlet. No fitte sheets--only flat sheets that came loose. (I had seen other reviewers mention this, what is... More

Was this review helpful? Yes
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I sincerely regret that we have missed a good opportunity to make your stay uncomplicated, but I can assure you that we will address every point you have mentioned with our staff and use your feedback as a learning opportunity. I would hope that you would give... More

Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Not as convenient to downtown as other more affordable hotels. No wi-fi. The door would randomly stop working and maintenance would have to "fix" it. No microwave. No working coffee maker in room. Odd spots on the sheets. They charge you for local calls.

Was this review helpful? Yes 1
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I sincerely regret that we have missed a good opportunity to make your stay uncomplicated, but I can assure you that we will address every point you have mentioned with our staff and use your feedback as a learning opportunity. I would hope that you would give... More

Columbia, South Carolina
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 weeks ago

The room we got was clean and comfortable EXCEPT it was right next to the elevator so we heard it going up and down the whole night. The location to the restaurants and bars was within walking distance which was nice.

Was this review helpful? Yes
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your positive comments. I am very happy that you had a great stay. Perhaps if there is a next time, we can get you away from the elevator. Thanks again and take care. Best Regards, Four Points Management More

Top Contributor
101 reviews 101 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Close to everything. It was great to walk around Asheville and not have to worry about parking. Hotel rooms need some updating, but it was clean. We were their during March Madness, and all we could find on TV was basketball. They could use a few more channels. The attached restaurant (Chophouse) was great!

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FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review

I am glad that your stay was convenient. However, I am sorry that the basketball season put a slight damper on things. I assure you that if you give us another shot you won't regret it. Thank you so much for staying with us and have a wonderful day. Take Care, Four Points Management More

Tazewell, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

The location of this hotel is perfect for parking your car and walking to downtown. We didn't use the car all weekend. The king size bed was nice and comfortable and the room was very clean. Will definitely stay here again for our next weekend getaway to Asheville.

Was this review helpful? Yes 1
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you so much for your positive remarks. We are always delighted to hear when a guest has a successful stay with us. I am glad that your time here was enjoyable, and we can't wait to have you back. I hope all is well and that you have a wonderful week. Thanks and Take Care, Four Points Management More

Orange Park, Florida
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 9, 2014

I love Asheville and have stayed here several times because of its proximity to all things food and beer in Downtown. Walking distance to Lexington Avenue Brewery (LAB) and many other locale eats. Front desk always helpful and breakfast restaurant worthy of your first quick meal of the day. Rooms are showing their age. Not enough plugs around the desk... More

Was this review helpful? Yes 1
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you so much for your positive remarks. It really brings us joy to know that your stay was a success. I hope all is well and that you can make it back soon. Take care and have a wonderful day. Four Points Staff More

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Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin Street, Asheville, NC 28801-3022
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Official Description (provided by the hotel):
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. ... more   less 
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Also Known As:
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel
Four Points By Sheraton Asheville Downtown Hotel Asheville
Four Points Asheville
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points

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