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Four Points by Sheraton Asheville Downtown

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22 Woodfin Street, Asheville, NC 28801-3022
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Four Points by Sheraton Asheville Downtown
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639 Reviews from our TripAdvisor Community

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Richmond
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

We got a basement room next to the boiler room and didn't sleep for three days. The last morning we woke up at 5am because the alarm in the room next to us was going off. We called the front desk to turn it off because we were pretty sure the room was empty. They came down and hit snooze,... More 

Helpful?
Thank benne2ja
Raleigh, NC
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Sheraton is a great place if you're a couple or small family visiting downtown Asheville. Nothing fancy, but friendly staff, nice rooms, nice restaurant attached. Much more reasonably priced than the other downtown hotels.

Helpful?
Thank marymich
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Staying here tonight and heard loud noises coming from the hallways. Turns out every time someone turns on the water there is a really loud noise. No resolution because the hotel said it will happen whenever someone uses the water. The worst part they didn't even tell us there were any problems with the water when we checked in.

Helpful?
2 Thank JBrehm0222
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Staying at the hotel... Tonight actually and just for the fact that our experience has been so bad within the first 2 hours I figured I better write this before we left. Let me preface this by staying this has been our preferred hotel since 2010 and we've never stayed anywhere else every time we've come to Asheville but I... More 

Helpful?
1 Thank TheGlobetrotter77
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Pittsfield, Maine
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Traveling during a road trip and looking for a safe place to park my car overfilled with belongings yet be in walking distance to the beloved downtown. This hotel was clean, comfortable, close to downtown main streets and parking lot was well lit! Bar staff were friendly and decent selection of draft beers... Though it is Asheville who doesn't have... More 

Helpful?
Thank tattooedtravelOT
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

binghamton, ny
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Having never visited Asheville and the main focus of the trip being to explore the downtown area, The Four Points Sheraton turned out to be the perfect choice. Sometimes when searching for hotels close to "downtown", that seems to be a flexible term. Not in this case. Everything was within easy walking distance. I think there may have been one... More 

Helpful?
1 Thank trvlgrl26
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Cape Cod
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This property fell well below expectations and standards for a Starwood Property. I have seen this situation before, often in a property that was reclassified from Sheraton to Four Points, and then changed brands (and sometimes owners), pending a renovation. I have to assume this property is waiting for something - but for the time being, the Aloft down the... More 

Helpful?
1 Thank Beachdancer104
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. We will be renovating later this year. We have ordered new desk chairs as the ones you mentioned have not held up to our expectation. I plan to share your feedback with my staff to use as a coaching opportunity. I do... More 

Alpharetta, Georgia
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Four Points Sheraton is conveniently located near all the restaurants and shops of downtown. All are within walking distance. The hotel is nice with large rooms. The bed wasn't the most comfortable. The staff was friendly and worked quickly to rectify mistakes. It takes a while for the water to get hot but once it does it's nice and... More 

Helpful?
Thank KeelyMc
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Four Points is a great hotel within walking distance of key restaurants and shops in Asheville. This was a good hotel for the family, and the accommodations are updated and comfortable. Have stayed at this hotel multiple times, and it is a good, convenient option for staying in Asheville

Helpful?
2 Thank Eric J
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Florida
Level Contributor
164 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The hotel appears quite worn in the rooms (peeling chairs, poor lighting), but the lobby is much fresher-looking. One fabulous front desk clerk (Jen!) and one not-so-fabulous customer service clerk on evenings. Breakfast buffet is good - would recommend to get with room package. Water in shower NEVER got more than luke warm---how much longer does this hotel need to... More 

Helpful?
2 Thank Karin23320
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

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