From the outside the hotel looks older, but inside is nice and therooms are comfortable. The hotel is cntrally located so that walking anywhere downtown is easy. The breakfast in the hotel restaurant is a little overpirced, but it was good and the service was great. After a mix up with the bill all was settled and overall a nice...
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Thank you for your feedback. We appreciate your business and look forward to you visiting us again soon. Shannon Mason Guest Services Manager
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My daughter and I stayed at this hotel for an event in downtown Asheville. The hotel is in a convenient location right off of the I-240 spur and in very easy walking distance to anywhere downtown. The room on the 2nd floor was very comfortable and clean, and it was one of the quietest hotel rooms I have ever stayed...
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Thank you for your feedback. We appreciate your business and look forward to you visiting us again soon. Shannon Mason Guest Services Manager
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I'd read many of the reviews here which said that if you are a Starwood member, you should ask for the 5th floor (which, as it turns out is set aside for SPG members as per a sign just off the lift), and get a room on the town side, not the highway side. If you can manage those two...
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Thank you for your feedback. Our property is 42 years old but we were renovated 5 years ago and are due this year for another renovation per Starwood standard. My Front Desk staff try their best to make sure everyone has an honest, uncomplicated, comfortable stay. We appreciate your business and look forward to you visiting us again soon.
Shannon...
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My husband and I stayed at this hotel for two nights while visiting the Biltmore. The location is great, good walking distance to downtown (two blocks) and a short drive to tunnel rd (lots of reasturants). After reading the prior reviews I was weary of this hotel but did not smell any odors in the hotel, however the hallways are...
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Thank you for your feedback. We have a vending area located on the lobby floor only and the ice machines are located on the 2nd, 4th, and 5th floors. The reason for the key insert is to deter people from filling large coolers. We want to make sure everyone has ice at their convenience. We are changing all of the...
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This hotel seemed to be old and needs some upgrades. The outside door on the ground floor does not work and we were not told that when we checked in. The hotel knew about it b/c when I told them they told me we could go out the door but could not use our key to get in. This coul...
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Thank you for your feedback. I would like to know who you spoke with at the Front Desk that informed you about not getting back in to the door. This is a problem I was unaware of and if they knew about a problem someone from maintenance should have been called to correct the issue. Starwood standard is to have...
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My husband and I booked this hotel for 3 nights as we were in town to visit family for the holidays. I'll begin my review with stating the positives before I get into the negatives. Upon arrival, I was greeted very warmly by friendly and helpful staff at the front desk. Our hotel room appeared quite clean with the exception...
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Thank you for your feedback. I have informed my Front Desk staff that we do not tolerate obnoxious dog barking. If the owners cannot come back in a reasonable amount of time we will charge them and compensate the guests that are being disturbed. I appreciate you bringing this to my attention. We appreciate your business and would love to...
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Got to be honest, when you book this hotel, nowhere on the website does it tell you how much the pet fee is...we booked it through SPG/Starwood Preferred Guest and on that particular website it does not show any fees to be charged. After disputing the charge they responded that they do mention that pets can stay for a fee...
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Thank you for your feedback. After our conversation I have spoken with SPG and asked them to disclose the pet fee amount. We do not mention the $50.00 on our website but will gladly disclose the amount when people call and ask. I assure you there is nothing to hide. Our building was fully renovated 5 years ago and is...
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This hotel has a great location in relation to downtown Asheville and most of the area attractions. The hotel clearly was a revamp from a previous branding. Overall is acceptable and have all necessary amenities available as restaurant and gym area including a deal with YMCA next door. Highly recommend to avoid a room next facing the Interstate as can...
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Thank you for your feedback. I am sorry you had a problem with our Front Desk. the only way to make them better is to receive comments such as yours. I will certainly use them as a coaching tool to make my team better. We appreciate your business and look forward to you visiting us again soon. Shannon Mason Guest...
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The noise outside the hotel is terrible. I could not get to sleep with the highway outside my window. The windows shook from the trucks passing the windows. I told the gentleman at the front desk about the noise and his reply was "Okay, we know"! Thinking this was the worst thing that could happen, I went to the food...
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Thank you for speaking with me yesterday on the phone. I have spoken with my Front Desk staff about the situation and believe it to be resolved. We did not discuss you having a bad experience in our restaurant. I am passing this information to our restaurant manager for her review. I am glad you were able to have a...
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We stayed here with another couple last month to enjoy the city of Asheville and Biltmore's Christmas lights. We couldn't have been happier with our hotel. While the facility is older, it is immaculately clean and very well maintained. The decor is very nicely updated, and the beds were very comfortable. I'm surprised at the negative comments regarding the staff,...
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Thank you for your feedback. We appreciate your business and look forward to you visiting us again soon. Shannon Mason Guest Services Manager
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