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Four Points by Sheraton Asheville Downtown

3.0 of 5
22 Woodfin Street, Asheville, NC 28801-3022
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Four Points by Sheraton Asheville Downtown
Ranked #39 of 58 hotels in Asheville
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292 reviews from our community

Traveler rating
    52
    113
    76
    33
    18
See reviews for
Families
60
 
Couples
129
 
Solo
16
 
Business
33
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Blacksburg, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 14, 2013 NEW

This was the third time my husband and I stayed in this hotel. We had our 2 goldens with us, so we needed a pet friendly place and the location is walking distance to everything in downtown Asheville. The room was clean and quiet. Nothing fancy, but a great place for the weekend. Plenty of parking. Good value.

Was this review helpful? Yes 1
Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 13, 2013 NEW

The Four Points was a great find with all the choices in downtown Asheville. It was conveniently located to shops and eateries. The room was extraordinarily clean and nicely furnished. Did not use the free pass to the YMCA, but opted for an enjoyable run into downtown.

Was this review helpful? Yes 1
Matthews, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 12, 2013

The hotel was very easy to locate and get to, parking is readily available and free (surface lot). They are currently updating their lobby and while I did not see any evident construction, it does look a bit simple and outdated right now. Check-in was speedy and the staff were very courteous. The room's AC unit worked very well (as... More

Was this review helpful? Yes 1
Charlotte
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 12, 2013

I stayed at the Four Points Sheraton over Mother's Day with my mom and sister. Other hotels in the area were charging up to $200-plus more a night and wanted a two night minimum stay. We booked two queens and had a roll away bed. Some hotels would not allow for a roll away bed in the room, so this... More

Was this review helpful? Yes 1
See 2 more reviews by QueenCtyChick for Asheville
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
May 15, 2013

Dear QueenCtyChick, Thanks for the positive feedback on your recent stay with us! I hope you enjoyed a great Mother's Day weekend here in Downtown Asheville and were able to get some good shopping in! We are in the process of putting mini refrigerators in our rooms but currently we have some available upon request on a first come first... More

Charleston, South Carolina
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 12, 2013

We booked this room online-the negotiator site twice now to stay in Asheville. The hotel is the best location- right downtown, walking distance to great shops, restaurants and bars. We were able to walk everywhere. The room was clean and the bed was comfy. Breakfast is not included, but is available in the chop house. We did not try it,... More

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See 4 more reviews by lilalubean for Asheville
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
May 15, 2013

Dear Lilalubean, Thank you so much for the positive review! I'm pleased to hear that you were able to negotiate a good rate for a comfortable stay at our great downtown location. Hopefully on your next visit you'll get to try breakfast or dinner at our Chophouse! We appreciate your business and hope to see you again in the near... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed April 21, 2013

My husband I spent two nights here, and we won't do that again. The hall and room had some weird chemical smell. The faucet in the bathroom kept shutting itself off while I was using it. The rug by the bed had some stains in it I didn't really want to know about. There was one ice machine on a... More

Was this review helpful? Yes
See 5 more reviews by DarkRose23 for Asheville
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
May 15, 2013

Dear DarkRose23, Thank you for sharing your feedback regarding your recent stay with us. I'm very sorry about the several issues you experienced and sincerely hope you will give us another chance. I have shared your review with our team so that we can rectify each and every situation you have mentioned. Again, I apologize that your stay did not... More

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Top Contributor
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39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed April 10, 2013

comfy, roomy clean hotel. really enjoyed our visit. Only wish they could do better on vending machines (coins only). my kind of stay. would definitely stay again. don't think it would be very far to visit the Biltmore Mansion?

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FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
May 4, 2013

Dear Larryo, Thank you so much for the great review! We're so glad to hear that you had a comfortable and enjoyable stay. The Biltmore Estate is roughly a ten minute drive from our location and we do sell Biltmore tickets at our front desk. We appreciate your business and hope to see you again in the near future! Steven... More

Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2013

Have stayed here 2x . Booked on-line and pay in advance (no refunds) was one of the best rates in the area (~ $99 night). Since it's downtown, you can walk to local restaurants , too. I haven't eaten at the hotel Chop House, but have read numerous reviews that it's a good steak house (we just don't prefer dining... More

Was this review helpful? Yes 1
See 3 more reviews by Soosun3916 for Asheville
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
May 1, 2013

Dear Soosun3916, Thank you for sharing a review and for your continued business! I'm pleased to hear that you enjoy our downtown location and that you were able to find a good rate online. We look forward to your next visit and hope that you get a chance to enjoy a signature steak at our Chop House restaurant! We appreciate... More

NYC
Top Contributor
58 reviews 58 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed April 8, 2013

This hotel is located in central Asheville. Access to the expressway is very convenient and parking is plentiful and free. From the property you need only cross the street to find the main shopping and restaurants. The hotel itself is the most basic of basics. The bathroom was clean but in poor repair. The bathtub nozzle was loose and we... More

Was this review helpful? Yes 2
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
May 1, 2013

Dear newyorkbo, Thank you for taking the time to share your review concerning your recent stay with us. I want to apologize for the poor service you received and I regret that we have missed a valuable opportunity. I have alerted our Maintenance and Housekeeping teams to the issues you have mentioned and hope this experience will not stop you... More

Indianapolis, Indiana, United States
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 8, 2013

We stayed in this hotel for 3 nights. The bathroom was dirty with hairs all over. The second night it was even worse. The wallpaper next to the sink were splashed with dark stains--it was pretty gross. Then when we went to bed, the sheet slipped off the mattress. The elastic was so worn that it wouldn't stay on the... More

Was this review helpful? Yes 1
See 8 more reviews by Maggie R for Asheville
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
April 13, 2013

Dear Maggie R, Thank you for taking the time to share your recent experience with us. I do apologize that you had a bad stay and regret that we have missed an opportunity. I have met with our Executive Housekeeper to address the issues you have stated and want you to know that these things are not the norm at... More

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Hotel Summarization (Beta)

What travelers say

  • Biltmore Estate(6)
  • FREE parking(5)
  • Front desk staff(5)
  • Flat screen TV(4)
  • Great location(3)

Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin Street, Asheville, NC 28801-3022
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotels in Asheville
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. ... more   less 
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Also Known As:
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel
Four Points By Sheraton Asheville Downtown Hotel Asheville
Four Points Asheville
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points

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Four Points by Sheraton Asheville Downtown
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