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Ramada Asheville / Biltmore West

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275 Smokey Park Highway, Asheville, NC 28806-1140
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Ramada Asheville / Biltmore West
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Ramada Asheville / Biltmore West
Ramada Asheville / Biltmore West
Ramada Asheville / Biltmore West
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348 reviews from our community

Traveler rating
    36
    68
    94
    79
    71
See reviews for
156
96
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Chocowinity, North Carolina
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Old hotel - rooms very run down - water damage in many places - stains on upholstered furniture - we would never stay there again - tv was very old 4x5 (NON-HD) - cable tv, picture was very fuzzy - bathtub had been patched - pool was closed (mechanical problem) - lobby area was beautiful

Was this review helpful? Yes 1
Barry S, Manager at Ramada Asheville / Biltmore West, responded to this review

Thank ,you for your comments. Yes, we are an older hotel built in the mid '6-'s and upgraded several times. Yes, we are due again for another upgrade but we take pride in the cleanliness of our room and the comfort that we provide. We have a notice posted at our front desk that states: "IF YOU ARE NOT SATISFIED... More 

Spindale, North Carolina
1 review
2 of 5 stars Reviewed 3 weeks ago

the room I stayed in the curtains will not close all the way the table was falling apart the sink had a big crack that was glued together the bathtub had a big wedge opening at the end of it. The pool was cloudy and the had a huge smell that would not allow me to stay In the hot... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. We do have a record of your complaints in our front desk log book. It also shows that you were offered another room but you said that you wanted to stay in that room for your three (3) night stay. I have also checked the ice machine - which I do every day - and... More 

Saint Cloud
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed January 17, 2015

Looking for a fine value in an older property? This is it. Ramada Has a wonderful property that is in need of updates and some fixing here and there, but the facility is clean and cared for with pride. The pool (both indoors and out) is crystal clear and warm, warm, warm! Weak internet connections and old style televisions let... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. Yes, we are an older property - built in the mid '60'3 - and remodeled several times. And yes, we are due for another upgrade. The property is clean and we try to do our best with what we have been given. Being in this business for over 40 years, I have found that the... More 

Franklin, North Carolina
1 review
4 of 5 stars Reviewed January 13, 2015

The hotel was nice, but there were little ants on dresser behind T.V. loved the inside of hotel we were in room 104. the pool was nice, the only problem were the ants.

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. We want to know how we do - good and bad - so that we can take appropriate actions. We have a very proactive staff which acts many times instead of reacting. We apologize for the ants but as soon as they were reported, we contacted our pest management company and they came in and... More 

Raleigh, North Carolina
1 review
3 of 5 stars Reviewed January 4, 2015

Our stay was fine, but the property is fairly rundown. It appeared to be about 10 years past its prime and in need of some serious attention. That said, it was a reasonable rate for two nights at a busy time in Asheville.

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. Yes, we are an older hotel - built in the 60's - and have been remodeled several times. And yes, we are scheduled for another remodel this spring/summer. Over the years I have found that there are five (5) major items that the average guest is looking for in an accommodation: 1) a clean room;... More 

Greenville, NC
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 2, 2015

Service at the desk was excellent and we spent the quietest night in a motel that we had ever experienced. Convenience for breakfast dining and proximity to Biltmore was ideal.

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. It never fails to amaze me how different people's opinion of the same thing, can be so different. After being in this business for many years, I have isolated five things that are basic to a hotel stay: 1) A clean room and bathroom; 2) good heat or a/c; 3) a good TV with a... More 

Alma, Georgia
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 28, 2014

Shower was broken and heat didn't work. Room dirty. Hair dryer didn't work. Rude red head at front desk didn't want to talk to the us. Out dated TV. Will not happen again. Will not recommend.They only reason we stayed it was close.

Was this review helpful? Yes 2
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

It is amazing how one guest can say "Nice Property and the next says "Awful". We mare sorry that we did not live up to your expectations. More 

Evans, Georgia
1 review
3 of 5 stars Reviewed December 17, 2014

Front desk could have been a little more friendly. Motel is old and rooms could definitely benefit from an up-lift!! Fresh coat of paint should not cost that much! Rust on some of the bathroom fixtures. Water pressure was amazing and water was nice and hot! Bedding was clean. Wish there had been hot chocolate/tea available and not just coffe.... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. Yes, we are an older hotel, built in the mid '60's and have been remodeled several times and are due for another upgrade. While we are older, we still offer a super clean hotel room with a good hot shower, good TV and WiFi. and comfortable beds. We also offer a heated indoor swimming pool,... More 

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