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All 59 Asheville hotels

Ramada Asheville / Biltmore West

2.5 of 5 Hotel   |   275 Smokey Park Highway, Asheville, NC 28806-1140
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32%
Ranked #49 of 59 hotels in Asheville
  • Overview
  • Reviews (309)
  • Photos (43)
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309 people have reviewed this hotel

Traveler rating
    31
    60
    81
    72
    65
See reviews for
141
84
16
29
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
4 of 5 stars Reviewed yesterday NEW

I, like 20 or so others, arrived way too early on Sat. Aug.23rd, even though on all the web sites I looked at for this hotel CLEARLY said, check-in at 3:00p.m. I witnessed the poor lady at the front desk being screamed at, yelled at and even cussed at, because rooms were not ready at 2:30p.m. This Lady did everything... More

Was this review helpful? Yes
Hickory, North Carolina
1 review
2 of 5 stars Reviewed 4 days ago NEW

Staff let 37 guests from the previous night have late check-outs, so there was a lobby full of us who could not check into our rooms at the 3:00 check-in time. "What do you want me to do?" was the best the the desk agent could do. Then the towels weren't ready. The indoor-outdoor pool had plexiglass covering the swim-thru.... More

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you fopr your comments. We gladly welcome all commentas - good and bad - as they let us know how we are doing.and where we can improve. Our normal check-in time is 3 P.M. and after. We had a very large number of guests requesting a late check-out from tjhe previous night and trying to be a gracious host,... More

Charleston, South Carolina, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Absolutely worst experience every when traveling. No concern from this front desk whatsoever . Room was nothing like the order or expectation. Staffed "BLAMED" it all on me , repeatedly ,for using EXPEDIA. Ordered me to leave under threat of police. I never cursed or raised my voice, however I did tell the clerk I needed a TV in my... More

Was this review helpful? Yes
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

As we tried to explain to you upon arrival, you made your reservation through a third party - Expedia - not Ramada Hotels. Everything that you said you had asked for - room type, pet friendly, handicapped, refrigerator and microwave - were not on your reservation. We worked around the system, accommodated your needs without a penalty for having a... More

Greensboro, North Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was not quite what I expected. While not one of the more expensive hotels in the area, I would expect some standards above the low end hotels at 175 dollars a night on a slow weekend. The hotel was very dated, not very well kept or clean and we had bugs in our room. The TV's were out of... More

Was this review helpful? Yes
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. I have recently taken over management of this hotel and yes, it is an older hotel and yes, there are problems. This hotel was built in the mid '60's and has had several major rennovations. There are plans also for this winter for this hotel. We are taking each problem as we get to it... More

Virginia Beach
1 review
3 of 5 stars Reviewed 2 weeks ago

The Ramada Inn was convenient to the interstate and the places we needed to go. There was a variety of foods available including the IHOP in the motel itself. I missed the continintel

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. Because we have an attached restaurnat, we are not required to have a continental breakfast but we do have an arrangement with IHOP that our hotel guest receive a 10% discount on their food. Thank you for choosing Ramada and we hope to see you on your next visit tio Asheville. More

Charlotte, North Carolina
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have stayed at Ramada Asheville twice before so I was very disappointed this time. The stairwell was dirty which should have been the first sign that the hotel has declined a lot in the year since we last stayed here. Worst of all were the BUGS...... I know everyone sees a bug once in a while but 3 different... More

Was this review helpful? Yes 3
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

I apologize for your problems. I have recently taken over management of this property and I am addressing all of the problems that you have mentioned and more. While this property was originally build in the early 60"s, and remodled several times, it still needs considerable work to bring it back up to par. Plans are in the works for... More

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Additional Information about Ramada Asheville / Biltmore West

Address: 275 Smokey Park Highway, Asheville, NC 28806-1140
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Asheville / Biltmore West 2.5*
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Also Known As:
Ramada Biltmore West Hotel Asheville
Ramada Hotel Biltmore West
Ramada Hotel Asheville
Asheville Ramada

43 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
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Number of rooms
159

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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