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Ramada Asheville / Biltmore West

2.5 of 5 275 Smokey Park Highway, Asheville, NC 28806-1140
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Ramada Asheville / Biltmore West
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Ramada Asheville / Biltmore West
Ramada Asheville / Biltmore West
Ramada Asheville / Biltmore West
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346 reviews from our community

Traveler rating
    36
    68
    94
    77
    71
See reviews for
156
95
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Saint Cloud
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed January 17, 2015

Looking for a fine value in an older property? This is it. Ramada Has a wonderful property that is in need of updates and some fixing here and there, but the facility is clean and cared for with pride. The pool (both indoors and out) is crystal clear and warm, warm, warm! Weak internet connections and old style televisions let... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. Yes, we are an older property - built in the mid '60'3 - and remodeled several times. And yes, we are due for another upgrade. The property is clean and we try to do our best with what we have been given. Being in this business for over 40 years, I have found that the... More 

Franklin, North Carolina
1 review
4 of 5 stars Reviewed January 13, 2015

The hotel was nice, but there were little ants on dresser behind T.V. loved the inside of hotel we were in room 104. the pool was nice, the only problem were the ants.

Review collected in partnership with Ramada

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Barry S, Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. We want to know how we do - good and bad - so that we can take appropriate actions. We have a very proactive staff which acts many times instead of reacting. We apologize for the ants but as soon as they were reported, we contacted our pest management company and they came in and... More 

Raleigh, North Carolina
1 review
3 of 5 stars Reviewed January 4, 2015

Our stay was fine, but the property is fairly rundown. It appeared to be about 10 years past its prime and in need of some serious attention. That said, it was a reasonable rate for two nights at a busy time in Asheville.

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. Yes, we are an older hotel - built in the 60's - and have been remodeled several times. And yes, we are scheduled for another remodel this spring/summer. Over the years I have found that there are five (5) major items that the average guest is looking for in an accommodation: 1) a clean room;... More 

Greenville, NC
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 2, 2015

Service at the desk was excellent and we spent the quietest night in a motel that we had ever experienced. Convenience for breakfast dining and proximity to Biltmore was ideal.

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. It never fails to amaze me how different people's opinion of the same thing, can be so different. After being in this business for many years, I have isolated five things that are basic to a hotel stay: 1) A clean room and bathroom; 2) good heat or a/c; 3) a good TV with a... More 

Alma, Georgia
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 28, 2014

Shower was broken and heat didn't work. Room dirty. Hair dryer didn't work. Rude red head at front desk didn't want to talk to the us. Out dated TV. Will not happen again. Will not recommend.They only reason we stayed it was close.

Was this review helpful? Yes 2
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

It is amazing how one guest can say "Nice Property and the next says "Awful". We mare sorry that we did not live up to your expectations. More 

Evans, Georgia
1 review
3 of 5 stars Reviewed December 17, 2014

Front desk could have been a little more friendly. Motel is old and rooms could definitely benefit from an up-lift!! Fresh coat of paint should not cost that much! Rust on some of the bathroom fixtures. Water pressure was amazing and water was nice and hot! Bedding was clean. Wish there had been hot chocolate/tea available and not just coffe.... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. Yes, we are an older hotel, built in the mid '60's and have been remodeled several times and are due for another upgrade. While we are older, we still offer a super clean hotel room with a good hot shower, good TV and WiFi. and comfortable beds. We also offer a heated indoor swimming pool,... More 

Roanoke, Virginia
1 review
4 of 5 stars Reviewed November 30, 2014

Enjoyed our stay. Kids enjoyed the pool and arcade. Pleased that we could walk next door for breakfast and one more over for dinner at apple bees and receive a discount for staying at the hotel. Will definatly return!

Review collected in partnership with Ramada

Was this review helpful? Yes
Barry S, General Manager at Ramada Asheville / Biltmore West, responded to this review

Thank you for your comments. We really appreciate them. Thank you for choosing Ramada and we hope to see you the next time that you are in the Asheville area. More 

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Additional Information about Ramada Asheville / Biltmore West

Address: 275 Smokey Park Highway, Asheville, NC 28806-1140
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Asheville / Biltmore West 2.5*
Number of rooms: 105
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Also Known As:
Ramada Biltmore West Hotel Asheville
Ramada Hotel Biltmore West
Ramada Hotel Asheville
Asheville Ramada

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