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BEST WESTERN of Asheville Biltmore East

GreenLeadersSilver level
2.5 of 5
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501 Tunnel Road, Asheville, NC 28805-1824
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BEST WESTERN of Asheville Biltmore East
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Ranked #23 of 58 Hotels in Asheville
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 3 days ago
Gilbert H Charles Town, West Virginia
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936 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berlin, New Hampshire
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

Spiders, a leaky tub/shower that filled the bathroom, double billed for the stay with an endless hassle to correct the error, no fresh towels without asking. NOISY road adjacent to the hotel with trucks, motorcycles, sirens etc. A hooker was working the place over the memorial day weekend with her pimp picking her up. Skip this place, totally not worth... More 

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Charles Town, West Virginia
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 3 days ago NEW

Very good location but the accommodations were just standard. Perhaps the rates, even with ARAP, were high because of many holiday travelers. Parking was cramped with unassigned spaces for the room numbers.

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bcamanager123, Manager at BEST WESTERN of Asheville Biltmore East, responded to this review

Thank you for taking time to survey our hotel. We are glad you found our location to be convenient as we are located just 1 mile from downtown and virtually next to Asheville Mall and restaurant row. We have noted your concerns and hope you will come back to stay with us soon. More 

1 review
3 of 5 stars Reviewed 4 days ago NEW

Clean property with good location. Breakfast area is clean yet a bit cramp. If you do not need any assistance or information from front staff, it is an ideal place to stay. If not, they will tell you to go 2 miles to look for the Visitor Centre in order to get information.

Review collected in partnership with Best Western

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bcamanager123, Manager at BEST WESTERN of Asheville Biltmore East, responded to this review

Thank you for taking the time to survey our hotel. We are pleased to hear you enjoyed your stay at our Best Western Asheville Hotel. I apologize that our front desk staff was not informative to your request. Our staff typically strives themselves to give out as much information as possible regarding area attractions and activities. We want our guest... More 

Mooresville, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Usually I like Best Western Hotels and this one had updated their rooms complete with nice bedding and beautiful tiled shower. The location is great everything was just a short drive. The staff was friendly. Breakfast is included but I prefer eggs and some protein so we went elsewhere. We had some issues with our room and ended up changing... More 

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bcamanager123, Manager at BEST WESTERN of Asheville Biltmore East, responded to this review

Thank you so much for letting us know about your stay at our hotel. We very much appreciate your compliments as we have just completed an extensive renovation this past winter. All of our bathrooms have completed been renovated as well as our guest rooms. We look forward to having you back in the near future. More 

APO
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful experience at this hotel. We stayed 3 nights. The room was very spacious and clean. It was very roomy and has recently been updated. The breakfast was good (people complain about free breakfast... it's free and not a restaurant). They had waffles and a lot of other selections. We couldn't hear any noise from other guests.... More 

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bcamanager123, Manager at BEST WESTERN of Asheville Biltmore East, responded to this review

Thank you so much for your kind words regarding your stay at our hotel. We are glad you enjoyed our HOT Breakfast as we take great pride in items we serve! We hope you to see you again soon. More 

Atlanta, Georgia
Top Contributor
88 reviews 88 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Quiet and uneventful stay. I asked for a quiet room on their reservation site and they did accomidate. Staff was extremely helpful. Most attractions, restaurants and the Blue Ridge Parkway are 3-10 miles from the hotel. Best Western needs to step up their "free breakfast". Yellow wet eggs, greasy sausage and favorless coffe is not appealing even if it is... More 

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Illinois
Top Contributor
612 reviews 612 reviews
58 hotel reviews
279 helpful votes 279 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here against my will. Only because I do not like hotels where the doors open to the parking lot. The place was not that great looking on the outside, but our room was very nice and fairly roomy. The room appeared very clean, but I always use Clorox wipes over everything that we might touch. The only odd... More 

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Raleigh, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The location is convenient for getting to Blue Ridge Parkway, downtown Asheville, and Biltmore Estate. Some noise from highways and nearby hospital (sirens) but we asked for a room on back of building, 2nd floor. Spacious room with everything we needed, just not fancy or pricey. Breakfast was more than adequate will plenty of choices. Pool faces highway but kids... More 

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Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed there this past weekend. When I booked, I had asked for a ground level room due to my son being in a wheelchair. It was noted I did not need a handicap room, just one on the ground floor for his wheelchair. When I checked in I was told that the only first floor rooms were smoking. I... More 

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Asheville, United States
1 review
5 of 5 stars Reviewed 1 week ago

While getting work done in our home, we needed to stay a few nights in a motel. The Best Western was the closest to home so that played a part in the choice. We found everything from check in to check out to be great. My wife felt that the bed was too hard but if was fine for me.... More 

Review collected in partnership with Best Western

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