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BEST WESTERN of Asheville Biltmore East

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501 Tunnel Road, Asheville, NC 28805-1824
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BEST WESTERN of Asheville Biltmore East
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BEST WESTERN of Asheville Biltmore East
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968 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johnson City, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Exceptional service at check-in. Exceeded my expectations at check-out. The room was a clean, spacious, comfortable room. I would highly recommend this Best Western for those traveling through the area whether for business or pleasure. The location is great also just off the exit and into the parking lot.

Review collected in partnership with Best Western

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Cleveland, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The Best Western in Asheville, NC is a wonderful hotel. The lobby and check-in area are friendly and so is the staff. The rooms are clean, comfortable and spacious. The breakfast is great and the location is perfect - close to all of the terrific things that Asheville, NC has to offer. A fantastic value as well - I would... More 

Review collected in partnership with Best Western

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The Villages, Florida
5 of 5 stars Reviewed 5 days ago NEW

Room was very clean, quiet and comfortable. Breakfast buffet had a nice assortment of food, fresh and hot. Swimming pool was clean. Nice size T.V. and good clear picture. Parking lot was well lit. Location was good for accessing restaurants. Close to the Biltmore.

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Princeton, West Virginia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First, we are Best a Western members so we usually try to stay at these hotels. My husband and I did a motorcycle tour of the Blue Ridge Parkway, therefore we wanted a hotel that was close. The hotel was very nice. It was clean and the people that worked there were very friendly. The hotel is located near several... More 

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surrey,uk
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This large motel has been recently renovated so is clean and well apppointed. Room very comfortable and AC reasonably quiet. Brekfast is very good. Outside pool. Plenty of parking. Asheville is a lovely town but the roads around it are fast and busy. the motel is in a quieter end and at the bottom of an entry sliproad into Tunnel... More 

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bcamanager123, Manager at BEST WESTERN of Asheville Biltmore East, responded to this review

Thanks for much for taking the time to leave a nice review of our hotel! We are very glad to hear that enjoyed your stay and also enjoyed our large outdoor cool pool! See you again soon! More 

headingsouth
Level Contributor
234 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff @ check in and out were very nice and helpful. Hazel was very informative and patient since we made a few changes to the reservation. When we arrived we were given a 2nd floor room and quickly realized that would just be a big pain in the ... We had our luggage and a cooler and were checking out... More 

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bcamanager123, Manager at BEST WESTERN of Asheville Biltmore East, responded to this review

Thank you for glowing review! We take pride in our staff and service for each individual's visit. Let's see you again soon before the summer ends! More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't let the exterior of this place keep you from staying here. I chose this place when looking for something not so expensive. Check in was easy. We went right to the room and I noticed the pleasant smell as soon as we walked in our room. When booking online, there was an option for smoking or non-smoking rooms. The... More 

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bcamanager123, Manager at BEST WESTERN of Asheville Biltmore East, responded to this review

Thank you so much for taking the time to share your experience with us. We are happy to hear you enjoyed our delicious HOT breakfast. I certainly apologize for noise issue as we will have our maintenance staff look into the problem you reported. For future reference we do not price our smoking rooms differently but our various room types... More 

clinton
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The only issues with our stay was there was no elevator and being I am an elderly lady it was hard to get up the steps. It was also difficult for bringing up your bags. The hotel did however put me on the first floor which was a great help.

Review collected in partnership with Best Western

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bcamanager123, Manager at BEST WESTERN of Asheville Biltmore East, responded to this review

Thank you so much for reviewing our hotel. Our team will always do our best to honor request as we did with you for any guest needs. Whether it is room location or room type our guest needs and requests are our top priority. Hope to see you again soon! More 

Minneapolis, Minnesota
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is beautifully updated has a small area to just sit outsite. The pool was great. Overall a typical best western with great pillows and beds. Only dissapointment is the bathroom door squeaked and woke up the three year old with in the middle of the night. And my husband had accidently booked it on expedia and I am... More 

Was this review helpful? Yes 1
bcamanager123, Manager at BEST WESTERN of Asheville Biltmore East, responded to this review

Thank you so much for your review. I am glad that you enjoyed our recently renovated rooms and heated pool. I do apologize for the squeaky door in which we have fixed since your stay. Also there is no excuse for the staff attitude you encountered and I will personally address your complaint with our front desk team. We hope... More 

North Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Very dissapointed in the quality of the room we were assigned at check-in. Previous tripadvisor reviews along with being Best Western rewards members made us feel this would be a good choice. But the morning light made us just want to pack quickly and get away. The hotel sign out front said "new comfy cozy rooms" but squeaky beds, a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bcamanager123, Manager at BEST WESTERN of Asheville Biltmore East, responded to this review

We are truly sorry for your dissatisfaction during your stay with us. After you reported your complaints at check out we did have our maintenance dept. repair the squeak coming from the bedframe and door hinge in the guestroom. You can be assured that our pest control service was called out after your departure to check the room for any... More 

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