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All 59 Asheville hotels

Holiday Inn Hotel & Suites Asheville Downtown

3.0 of 5 Hotel   |   42 Tunnel Rd, Asheville, NC 28805
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Ranked #31 of 59 hotels in Asheville
A recent review
3 of 5 stars reviewed 1 week ago
Lizw66 Selbyville
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295 people have reviewed this hotel

Traveler rating
    103
    125
    43
    15
    9
See reviews for
63
122
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45
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
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English first
Selbyville
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

First off this is not downtown! Far from it. The views from our room was a parking lot. We checked in at late afternoon so I don't know what the staff is like in the morning and they were as far from customer friendly as you can get. The beds are hard as a rock. This alone should have made... More

Was this review helpful? Yes 1
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our hotel. We appreciate your staying with us. Our Holiday Inn & Suites Associates TRULY enjoy assisting our guest, from check in to check out we want to extend an enjoyable experience. People often comment on our beds and compliments us on how nice and firm they are compared to other general... More

Adelaide, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We booked because the hotel lists itself as Downtown, it is far from that, everything else was OK but it is nowhere near the Downtown area. They have have. A shuttle, only recently started, This would be to try and satisfy complaints about the Downtown being misleading.

Was this review helpful? Yes 1
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for reviewing the Holiday Inn & Suites! We truly appreciate your staying with us while visiting the area. If you have read some of the reviews about our hotel, we have explained in those review on why we were given the name DOWNTOWN. We are less than 2 miles from the heart of downtown. We look forward to... More

Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'd give this place 1 star, however the view from any southern facing room of this hotel will prove that nearby hotels can get much, much worse. Anyway, got the keys to the room, and upon exiting the elevator, found that the door to 319 was wide open. After shutting the door and window, it became apparent why it was... More

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to post a review of hotel. I am delighted that you found the accommodations clean and comfortable. If you do stay with us again, I would certainly encourage you to try booking your room directly with us instead of going Thru third party website so we can fulfill your requests. When you book the... More

SEVIERVILLE
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything was great for our 3 night stay to enjoy Asheville. Only advice I can give is to no book through Orbitz! I booked through Orbitz and clicked on the link for $99 and when I put in my charge card info and confirmed the booking it booked it for $139. I was going to cancel but I booked on... More

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to write such a thorough review of the Holiday Inn & Suites. Your staying with us is truly appreciated. When checking into the hotel our Front Desk Associate would be happy to accommodate special room locations if possible. We look forward to seeing you again soon. More

Columbia, SC
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Ok - the hotel is not downtown. It's a quick car ride and parking garages close to the fun charge $5 (all day). The staff there is extremely nice and helpful. The rooms were spacious and clean. Flat screen TVs and pretty much any cable channel you can think of. Hotel bar has local beers in tap. No complaints. Lots... More

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for the great review. We truly appreciate your choosing to stay with us during your visit to Asheville. Our Holiday Inn & Suites Team takes great pride in exceeding the high expectations that IHG and guest expect. We look forward to you returning someday soon. More

1 review
5 of 5 stars Reviewed June 25, 2014

We came to town on a whim with plans to see Biltmore the next day. No reservations and no knowledge of the city left me calling around for rates. We stopped and asked at front desk here and an employee named Jon gave me the best service I've ever had after traveling for 40 years. It was late, he quickly... More

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our hotel. Our hotel offers several room types to accommodate traveler’s needs, our two bedroom suites can sleep up to six people. All of our suites include a pull out sofa bed also which is ideal for families. We look forward to you returning someday soon! More

Knoxville
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 24, 2014

For my first trip to Asheville in many years we were hoping to book at the Biltmore Inn since we were going to spend most of our time at Biltmore during the trip, but the cost was ridiculous (nearly $300 a night). I found this hotel only a couple of miles from Biltmore and less than 1/2 the price! First... More

Was this review helpful? Yes 1
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for staying! We truly appreciate you reviewing our hotel… Our Holiday Inn & Suites Associates enjoy assisting guests whenever possible. We look forward to you returning… More

Toronto, Canada
Top Contributor
95 reviews 95 reviews
23 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed June 11, 2014

Pros: Exceptional front desk team. We were a late evening walk-in (though a rewards member) and did not have a reservation. Jon and Kaylee (sp?) at front desk worked quickly to find a solution to their sold out status on standard rooms - and they accomodated us with an upgraded room at standard rates after they asked if I was... More

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Your review of our hotel is very much appreciated. Thank you for taking the time to express your experience during your recent stay with us. Whether a studio, one or two bedroom suite; guest enjoy the spacious feeling and amenities that the Holiday Inn & Suites by IHG has to offer. Travelers staying in our one or two bedrooms have... More

Lafayette, Louisiana
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 10, 2014

very clean lobby and pleasant front desk staff. Rooms are clean and well insulated. The property is next to I 240 and never heard a noise. Towels were not as nice as you would have expected from a three star. Sort of thin and scratchy. Other than that, the rooms were clean and in good condition. Very different experience than... More

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our hotel. Our Holiday Inn & Suites is conveniently located to many GREAT attractions. Our associates enjoy assisting our guest whenever possible and take pride in making guests feel right at home. We look forward to seeing you again soon! More

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 7, 2014

After check-in we went up right away to our room to drop off our luggage. The moment we opened the door to our hotel room we noticed it smelled a little funny. At first I thought it might be the AC unit below the window, but it seemed to be a little too putrid to be a damp air conditioner.... More

Was this review helpful? Yes 4
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for reviewing our hotel… Our Holiday Inn & Suites Associates take great pride in making every stay a pleasant experience and as past reviews suggest, exceed most expectations. IHG holds very high standards and we are pleased to say that we meet or exceed our goals in every category. We have reviewed our room attendant procedures and housekeeping... More

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Additional Information about Holiday Inn Hotel & Suites Asheville Downtown

Address: 42 Tunnel Rd, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Asheville Downtown 3*
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Asheville Downtown
Holiday Inn Asheville
Asheville Holiday Inn

43 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#24 Business Hotel in Asheville #26 Family Hotel in Asheville
Hotel Class
Official Description (provided by the hotel)
Discover a home away from home at our Asheville, NC hotel. The unique character of downtown Asheville and the beauty of the Blue Ridge Mountains surround the newly built Holiday Inn Hotel & Suites - Asheville Downtown.We're only 20 minutes from Asheville Regional Airport (AVL) and a short drive from the many attractions and businesses in downtown Asheville, NC. Our hotel's location puts you close to it all: dining, shopping, entertainment and the arts. You can spend a day perusing the galleries of Grove Arcade, shopping at the Asheville Mall or touring the magnificent Biltmore Estate. Our hotel is less than five miles from the Blue Ridge Parkway, deemed 'America's Favorite Drive.' Located only 1.2 miles from the heart of town, corporate travelers appreciate our hotel's proximity to Asheville's central business district as well as many after hours establishments to enjoy food, drinks and entertainment.While lodging in our Asheville hotel, you're invited to use our meeting rooms as well as the 24-hour business center. We go beyond ordinary Asheville hotels to offer comforts you deserve, such as comfortable beds with triple sheeting, 32' LCD TVs, free high-speed Internet access and a microwave and refrigerator in each room. An indoor/outdoor mineral pool and spa, a 24-hour gift shop and Hersh's Restaurant & Lounge are just a taste of the premium amenities you'll enjoy at the Holiday Inn Hotel & Suites - Asheville Downtown. ... more   less 
Number of rooms
111

Questions & Answers

Questions? Get answers from Holiday Inn Hotel & Suites Asheville Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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