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All 58 Asheville hotels

Holiday Inn Hotel & Suites Asheville Downtown

3.0 of 5 Hotel   |   42 Tunnel Rd, Asheville, NC 28805
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79%
Ranked #30 of 58 hotels in Asheville
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 5 days ago
Pat H Sheffield, United Kingdom
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270 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Sheffield, United Kingdom
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very pleasantly surprised by this hotel. We had booked at the very last minute because of the weather. We got a very good price. We had a lovely room,very spacious ,clear and well equipped. Service was good too. Location was good for Asheville.

Was this review helpful? Yes
Chattanooga, Tennessee
Top Contributor
62 reviews 62 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We frequent Marriott properties, but found this hotel to have a better rate and a more convenient location, so we booked. I had not been in a full service Holiday Inn in years, and I was pleasantly surprised! I am not sure why I thought they would have stood still over the last decades, bit my perception was wrong. The... More

Was this review helpful? Yes 1
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our hotel, we truly appreciate your staying with us. Our Holiday Inn & Suites Associates enjoy assisting guests whenever possible. We look forward to seeing you again soon! More

Atlanta, Georgia
Top Contributor
64 reviews 64 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for only one night, but the location was convenient to downtown and to the concert venue we were going to. The staff was quite nice, recommended a couple of good places to go. Rooms clean and well maintained.

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for your review of our hotel! Our friendly Holiday Inn & Suites Associates are happy to assist. The hotel is conveniently located to many restaurants, shopping and attractions. We look forward to you returning... More

Waxhaw, North Carolina
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Small Hallways smelled Our room was clean but dull Parking was ok Staff don't care about satisfaction of customers it seems Not a big fan of Holiday Inn anyway as It is like McDonald's of hotels Doubt will stay there again in Asheville at least Manager too busy to talk to customers per Front Desk!!

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HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our hotel. We truly appreciate you staying with us. Our friendly Front Desk Associates are happy to assist with special request whenever possible. I would love to talk to each and every guest that stays here at our hotel but sometimes it is not possible. We hope to see you again and... More

Lexington, VA
Contributor
13 reviews 13 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From check in to check out, everyone I met was friendly and very professional. The only complaint we had was the jets in the hot tub at the pool, were very poor. The pool itself was great, had a shower to use right there before you got in. Other than this aspect, the hotel exceeded our expectations. Bryan at the... More

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our hotel. We truly appreciate you staying with us. We shared your comments with our team and are addressing your comments. We hope you visit again soon! More

Charlotte
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

They don't care a out you as a customer, and the problem is this doesn't seem to be a Holiday Inn Problem but rather a this specific hotel issue because we stayed in other Holiday Inn places like Orlando, Raleigh, Charlotte and we had very nice experience because staff seemed to be understanding and caring about their customer's concerns. And... More

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HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank You for taking the time to write a review about your recent stay at the Holiday Inn & Suites. We apologize that your stay at our hotel was below your expectation. We were sold out and did not had any other room to move you which has a better view. Please keep us in mind for your future lodging... More

Top Contributor
77 reviews 77 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

OMG Fool if you book through Hotwire here or Priceline as they treat you like a rat!! Worst customer service ever!! They think you got it for free... The room smells and has no window looking on a wall!! I wouldn't give this room to a worker in there!! Manager didn't even try to resolve issue... One of few bad... More

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank You for taking the time to write a review about your recent stay at the Holiday Inn & Suites. We apologize that your stay at our hotel was below your expectation. We were sold out and did not had any other room to move you which has a better view. Please keep us in mind for your future lodging... More

New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 27, 2014

My wife and I popped around to 5 hotels over a 2 week period in the last month because of a sick family member in Asheville. We both agree that this Holiday Inn was the best hotel in Asheville for the price (full disclosure: we did Priceline ExpressDeals and got this hotel 5 nights out of 11). Reasons why this... More

Was this review helpful? Yes 1
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review the Holiday Inn & Suites. We truly appreciate your comments. We shared your comments at our daily huddle, the team was thrilled you gave special mention to our team members. Our entire team looks forward to assisting guests staying at our hotel, and truly enjoys doing so. We look forward to you... More

Walton, Kentucky
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 19, 2014

We stayed here because the hotels downtown can be really pricy last minute. It's not really close enough to walk downtown either about a 2 minute drive. We had a nice balcony suite overlooking a parking lot and restaurant. No good views from this hotel. However the service is good and there is a small indoor pool and even smaller... More

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our hotel. We truly appreciate you staying with us. We shared your comments with our team and are addressing your comments. We hope you visit again soon. More

Greer, South Carolina, Usa
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 17, 2014

The room was nice and so was the bathroom with some minor defects, as there were some mildew or mold along the caulking and joint between the wall and the tub under the shower head. No free breakfast offered. You could order room service continental breakfast with toasts, OJ and coffee for $5.99, plus $3.99 room service charge, plus 18%... More

Was this review helpful? Yes 1
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to complete a Trip Advisor review. We are glad to hear you enjoyed your stay with us and our staff met your service expectations. In regards to Complementary Breakfast, we are a full service Holiday Inn and therefore we do not have free breakfast. Complementary breakfast is only offered at Holiday Inn Express. You... More

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Additional Information about Holiday Inn Hotel & Suites Asheville Downtown

Also Known As:
Holiday Inn Hotel And Suites Asheville Downtown
Holiday Inn Asheville
Asheville Holiday Inn
Address: 42 Tunnel Rd, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#25 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites Asheville Downtown 3*
Official Description (provided by the hotel):
Discover a home away from home at our Asheville, NC hotel. The unique character of downtown Asheville and the beauty of the Blue Ridge Mountains surround the newly built Holiday Inn Hotel & Suites - Asheville Downtown.We're only 20 minutes from Asheville Regional Airport (AVL) and a short drive from the many attractions and businesses in downtown Asheville, NC. Our hotel's location puts you close to it all: dining, shopping, entertainment and the arts. You can spend a day perusing the galleries of Grove Arcade, shopping at the Asheville Mall or touring the magnificent Biltmore Estate. Our hotel is less than five miles from the Blue Ridge Parkway, deemed 'America's Favorite Drive.' Located only 1.2 miles from the heart of town, corporate travelers appreciate our hotel's proximity to Asheville's central business district as well as many after hours establishments to enjoy food, drinks and entertainment.While lodging in our Asheville hotel, you're invited to use our meeting rooms as well as the 24-hour business center. We go beyond ordinary Asheville hotels to offer comforts you deserve, such as comfortable beds with triple sheeting, 32' LCD TVs, free high-speed Internet access and a microwave and refrigerator in each room. An indoor/outdoor mineral pool and spa, a 24-hour gift shop and Hersh's Restaurant & Lounge are just a taste of the premium amenities you'll enjoy at the Holiday Inn Hotel & Suites - Asheville Downtown. ... more   less 
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