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Holiday Inn Hotel & Suites Asheville Downtown

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42 Tunnel Rd, Asheville, NC 28805
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Holiday Inn Hotel & Suites Asheville Downtown
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Holiday Inn Hotel & Suites Asheville Downtown
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351 Reviews from our TripAdvisor Community

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Traveler rating
    115
    149
    53
    21
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (351)
  • Mar-May only
    (81)
  • Jun-Aug only
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Knoxville, Tennessee
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently spent one night here. Check in was easy and quick. You can see the hotel from the road but my gps had a hard time finding which road to turn on to since it is behind some restaurants. The room was large and comfortable. We were right next to the elevator but never heard anyone waiting which was... More 

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our hotel… We truly appreciate your staying with us while visiting the area. Guests love to relax and unwind in our very spacious suites. We look forward to your returning soon… Until then, Happy Travels. More 

Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked an Executive Suite priced very reasonably. It was large with 2 bedrooms, 2 baths, and a living room with sofa bed. Close enough to all the Asheville action. Three TVs are a plus, too! This hotel doesn't give you free breakfast, but there is a restaurant and a Cracker Barrel next door.

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you so much for your great review! We are always delighted to hear that one of our guests had a great experience at our location. We are happy to hear that we exceeded your expectations and we look forward to your next visit to beautiful Asheville, North Carolina. More 

Shellharbour, Australia
Level Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

on arrival the staff were courteous. Check in was quick. Room was large - 2 bedroom suite though there is only one shower. Now location. It's approx 1.7 km to city centre. The hotel offers a shuttle service that starts at 4pm and the shuttle only holds 6 people. There's are a number is restaurants in the near vicinity of... More 

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our location. We always appreciate candid feedback from our guest so that we can improve our services and make your stay in Asheville a memorable and pleasant experience. Thank you for staying with us, and we hope you come back to visit us again soon. More 

NC
Level Contributor
144 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Gavin took us to town and we called for pickup. The staff are great and really care!!! All of our stay was very good...staff, comfy room, pkg, shuttle service, restaurants nearby too. We didn't try their restaurant. Will use this hotel next time when in the area.

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you so much for reviewing our location. We are glad to hear that you took advantage of our complimentary shuttle service. We are glad to hear that our staff and accommodations were above your expectations, and we can't wait to see you again soon. More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Other than one rude employee while we were checking in and getting stuck in the elevator for about 20 min we had a great time. The other employees were friendly and helpful. We took advantage of the shuttle to downtown.

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you so much for taking the time to review our location. We always appreciate guest feedback regarding any issues they may have encountered during your stay. Thank you for mentioning our great staff and our complimentary shuttle service. Thank you for staying with us, and we hope you come back to visit us again soon. More 

Buffalo, NY
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family recently stayed at this hotel when we were in Asheville for a wedding. The rooms were clean and comfortable, and the staff were helpful. Breakfast is available for $6.99, and dinner and drinks are available in the evening. The hotel offers shuttle service to downtown Asheville after 4 pm. Those are the positive points for the hotel. There... More 

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our location. We always appreciate feedback from our guests so that we can strive to serve you better during your next stay with us. We are glad to hear that you took advantage of our complimentary shuttle service, and that you found our Bar and Restaurant accommodating and affordable. Thank you for... More 

Athens, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We went to Kayak and booked a room here. It gave us 2 options. King bed smoking or twin bed standard. We chose twin bed standard. We recieved typical confirmation. We arrive at hotel to check in and they try to put us in the king smoking. I explained I have allergies and needed the room I booked. I showed... More 

Was this review helpful? Yes 1
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

We are sorry to hear that you had a bad experience with your booking company. While we do our best to accommodate guest requests, we were unable to accommodate your request to be upgraded to a room with two queens. It is unfortunate that your booking company did not book you into the room type you had requested. Just to... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Hotel was nice and clean and everything was going well until we encountered bed bugs in the room. Spoke with hotel management and they seemed very unconcerned about the claims. They stated that with 'global' travelers that it is to be expected. Management team seemed inexperienced in the way that they handled the matter. Received a phone call and email... More 

Was this review helpful? Yes 4
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our location. We would like the opportunity to report that after a professional inspection of this room, no infestation was found anywhere in your room. Regardless, we have taken every measure to ensure the wellbeing and safety of our guests by treating this room and complying with our mandatory policy of a... More 

High Point
Level Contributor
147 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room was nice and hotel was in a good location, but hotel is way overpriced for what you are getting. Have stayed at much nicer 4 star hotels such as Westin, Doubletree, Embassy Suites in highly desired cities /locations for less money. Because of unusually high price hotel only gets an average rating.

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you for taking the time to review our hotel. We truly appreciate your staying with us while visiting the area. Our rates are market appropriate for Asheville, North Carolina. We are disappointed that you felt otherwise. We look forward to your returning and until then, Happy Travels! More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Room was great, staff was friendly. Shuttle downtown was helpful. Uber ride back to room was less than $10. Will be staying again. Saved money by not staying directly downtown. Not inconvenient at all with shuttles ...................................

Was this review helpful? Yes
HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this review

Thank you very much for reviewing our location. We are pleased to hear that you found our location affordable and convenient for you. Thank you for taking advantage of our complimentary shuttle service. We are glad that you enjoyed your stay with us and we hope you come back to visit us again soon. More 

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