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Crowne Plaza Resort Asheville

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1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
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Crowne Plaza  Resort Asheville
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Crowne Plaza  Resort Asheville
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687 reviews from our community

Traveler rating
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    95
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vanderhoof, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here with a friend while attending a retreat in April 2015. I liked the resort and all the green space around it. Our room was great and had a nice view. It was close to the elevator though and the constant dinging from the elevator bell was quite annoying and would wake me up during the night and... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

This was a great place to stay! Our room was modern,clean, and the beds were super comfortable! When I go back and read some of the negative reviews, I'm somewhat surprised...but I've concluded some people just like to complain. It's not home, and with any hotel, you're going to find some minor annoyances. They are remodeling but it's almost complete.... More 

Was this review helpful? Yes
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you so much for taking the time to post your comments. I'm glad you enjoyed your stay and I hope that you will plan on staying with us the next time you are in the Asheville area. Brian A. Lanning Manager on Duty | Assistant Guest Services Manager More 

Washington, NC
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel is currently being renovated. Bar and restaurant are both lovely. Staff are super friendly and also helpful. LOVED the shuttle downtown and back. What a great feature to have. Rooms are a bit dated (no data ports, few outlets) but furnishings are nice. The lavender relaxation spray in the room was my favorite! I would stay there again. I'd... More 

Was this review helpful? Yes
Scott W, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for staying with us while visiting the Asheville area. We appreciate your business and response regarding the property. We are excited about our renovation and look forward to being better equipped to serve our guest. The expected completion date for the lobby is next week. I hope you get an opportunity to come back to see the completed... More 

Top Contributor
142 reviews 142 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was here because a local conference was being help here. This place is undergoing a major renovation and construction is visible throughout the facility. It was even alittle hard to access because of the construction. The young woman at the desk seemed alittle over whelmed and it took 3 hours for her to assign me a room with little... More 

Was this review helpful? Yes 2
Scott W, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your comments. We appreciate your feed back as it helps us to better train our staff to serve our guest. I will personally address these items with the check in and shuttle service in our next staff meeting. We do apologize for the inconvenience the construction caused you during your visit. We are excited that the renovation... More 

Asheville, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Love ,Love Love this place.. very clean,friendly and family oriented... Great food,clean pools. and a really nice workout room.. Rooms are up to date and very clean..Great view from our balcony... Would most definitely stay again no questions asked.

Was this review helpful? Yes 2
Scott W, Manager at Crowne Plaza Resort Asheville, responded to this review

We are glad you enjoyed your stay at the Crowne Plaza Resort. It was our pleasure to serve you, while you had the opportunity to experience the part of the country we call home. We hope you felt it was yours as well during your visit. We look forward to seeing you again soon. Sincerely. Scott Walker Assistant General Manager... More 

Fairfax, Virginia
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I found this hotel quite a nice place to stay -- good service, comfortable room, lots of TV channels, great breakfast, and a well kept putting green, providing an hour of relaxation. Also, the staff kindly cooked me a late night snack and brought it to my room. This hotel is strongly recommended, especially at the price.

Was this review helpful? Yes 1
Scott W, Manager at Crowne Plaza Resort Asheville, responded to this review

We appreciate your kind compliments. I will be sure to share them with the staff. We know you have many options in the area to stay and are glad you choose us for your lodging needs. We welcome the opportunity to serve you again on your next trip to the Asheville area. Thanks again for your strong recommendation. Sincerely, Scott... More 

Saint Augustine, Florida
Top Contributor
191 reviews 191 reviews
40 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a large resort style property that has a golf course around it. It's in good shape, has ample parking and the room was comfortable. I didn't give this five stars just because it's a little out of the way and it is somewhat difficult to get in and out of because of the one way road that goes... More 

Was this review helpful? Yes 1
Scott W, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for comments. I am sorry you had difficulty getting into the resort. We are excited about our renovations and look forward to making improvements to better serve our guest. We look forward to seeing you again on your next visit to Asheville, NC. Sincerely, Scott Walker Assistant General Manager Crowne Plaza Resort Asheville, NC More 

Lexington, Kentucky
Top Contributor
62 reviews 62 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our room was clean, bed comfortable, bathroom was small, only 2 hand towels and 3 bath towels were placed in the bathrooms,beds are NOT made every day, very little hot water in the shower, low water pressure, closets are small, inadequate drawer space for 2 people, area wide cable outage made television viewing impossible, inadequate close parking due to large... More 

Was this review helpful? Yes
Scott W, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for comments. I will be sure to share them with our department heads. We will use your response to help train our staff in the future. This will help us to ensure other guest will not have the same challenges you encountered. We hope you will give us another opportunity to have you as our guest on your... More 

New York City, New York
Contributor
18 reviews 18 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Firstly, the staff at this particular hotel is wonderful. Helpful, courteous, friendly and professional. These staff put the hotel into another catagory. Hotel is spread out on many acres with a golf course that is playable by non-pros. Greenviews from most rooms and lots of pease and quiet at night for sleeping. Shuttle to downtown Asheville, for a fee, every... More 

Was this review helpful? Yes 2
Scott W, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your kind compliments. I will be sure to let the staff hear of your experience. We are glad we were able to meet your expectations. We hope to see you soon on you next visit to Asheville. Sincerely, Scott Walker Assistant General Manager Crowne Plaza Resort Asheville, NC 28806 More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for two nights during an off property conference. Yes, it is still under construction but the new lounge is now open and looks great. You can see that the renovation is going to be excellent when complete. Clean large room, a bit dated, good service and great tennis facility.

Was this review helpful? Yes 1
Scott W, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your comments. We are excited about our renovations and look forward to the completion in June 2015. I am glad you enjoyed your stay and we look forward to seeing you again soon. Sincerely, Scott Walker Assistant General Manager Crowne Plaza Resort Asheville, NC 28806 More 

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