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Crowne Plaza Resort Asheville

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1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
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Crowne Plaza  Resort Asheville
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Crowne Plaza  Resort Asheville
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675 reviews from our community

Traveler rating
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    183
    95
    57
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baltimore, Maryland
Top Contributor
87 reviews 87 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I had mixed results staying recently for four nights related to a conference. The main lobby is under construction so you have to give a little allowance for the smaller substitute with less room and less staff. My room was definitely dated with hard to use outlets especially near the bed (no place to charge phone overnight). The alarm clock... More 

Was this review helpful? Yes
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

I am very sorry to hear the shortfalls you endured during your stay, especially with regards to your room. Putting guests in rooms that are not up to par is never acceptable, and I greatly apologize that the issues were not resolved during your stay. Thank you for taking some time to post your thoughts and, again, please accept my... More 

Raleigh, North Carolina
Top Contributor
70 reviews 70 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed 1 week ago

THis place was gross.... Upon check in there was an odd lady that kept grabbing my friends arm hanging out in the lobby. The young lady at the front desk was preoccupied with something else. They offered the $5 shuttle ride into town so we purchased 3. I asked her after paying for it if I needed anything and she... More 

Was this review helpful? Yes 2
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for taking the time to post your comments. I do apologize that you had some issues during your stay with us at the Crowne Plaza Tennis and Golf Resort. Your willingness to share your recent experience is genuinely appreciated and will be personally addressed with the Management Team. I hope that you will give us another opportunity to... More 

Baltimore, Maryland
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I read some reviews and thought ok so resort go through constructions and it is not the end of the world. This is not a resort at the moment it is a glorified best western essentially. Holiday Inn which is part of the IHG group would have even been better. This is by no means a resort do not be... More 

Was this review helpful? Yes 4
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for taking the time to post your comments. I want you to know that the comments we receive are taken very seriously and will be addressed by the Management Team. Guests comments tell us what we’re doing right, wrong, and how we can improve our overall guest experience. Your willingness to share your recent experience is genuinely appreciated.... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Disappointing is a understatement when it comes to describing the condition on this hotel. We booked this hotel for a spring break getaway for $109 per night on Priceline, thinking that it would be comparable to other IHG properties we've stay in. We were very wrong. The property was under major renovation, yet no mention of this was made on... More 

Was this review helpful? Yes 1
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for taking the time to post your comments. I want you to know that the comments we receive are taken very seriously and will be addressed by the Management Team. Guests comments tell us what we’re doing right, wrong, and how we can improve our overall guest experience. Your willingness to share your recent experience is genuinely appreciated.... More 

Winchester, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent 2 nights a the resort . We were very pleased with our room. Decora was nice and bed was comfortable. All rooms have a balcony. The only complaint I had with our room was because it was a corner room we could hear the wind whistling loudly at night. They are in process of upgrading the resort. They... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I'm glad you enjoyed your stay. The wind noise should be eliminated after we complete our renovation. I hope that you will give us another opportunity to provide you with a great stay in the future. Shannon Mason Assistant General Manager More 

1 review
3 of 5 stars Reviewed 4 weeks ago

I have never been so disappointed with a hotel like I was with the Crowne Plaza. I booked this hotel a couple of weeks ago thinking it would be very pampering like most Crowne Plazas I've been in. For $170 you'd expect at least that... I have to say though that as we pulled in my jaw just dropped. First... More 

Was this review helpful? Yes
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for taking the time to post your comments. I want you to know that the comments we receive are taken very seriously and will be addressed by the Management Team. Guests comments tell us what we’re doing right, wrong, and how we can improve our overall guest experience. Your willingness to share your recent experience is genuinely appreciated.... More 

Chesterfield, Virginia
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Expected more of a resort and it feels more like a motel. There are renovations going on but with allowance for the lobby and dining facilities. The room has a sliding glass door that lets out onto the parking lot and people walking by. The room was clean, but seems a bit tired. Not a bad place, but don't expect... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I truly regret that we have missed the opportunity to meet and exceed your expectations, but I can assure you that we will address every point you have mentioned with our staff using your comments as a learning opportunity. I sincerely hope that you will give us another chance to provide you with a great... More 

Raleigh, North Carolina
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A friend booked this property as it was close to a retreat we were attending over the weekend. It was in an unusual location and somewhat difficult to locate. A few of the folks attending the retreat mentioned their GPS's had a rough time directing them to this address. When we finally found the hotel, the entire front of the... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for contacting us concerning your recent stay at Crowne Plaza Tennis & Golf Resort. I want you to know that the comments we receive are taken seriously. They tell us what we’re doing right, wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated. I do apologize that your stay with us... More 

Salisbury, North Carolina
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not sure how this motel still has the star rating that it does. Definitely not a resort. In serious need of updating whole place. Staff was courteous but can tell they are used to dealing with problems and expect it when you talk to them. "Pet friendly" room in middle of hallway so every time someone walked by our dog... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I do apologize that you were not informed that we are under major renovation. I hope that you will give us another opportunity to provide you with a great stay in the future once our new look is complete. Shannon Mason Assistant General Manager More 

Poquoson, Virginia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 20, 2015

We are IGH Platinum members with strong brand loyalty, so looked forward to staying at the Crowne Plaza for a mini-vacation. First of all, the hotel was hard to find. When we did get here, we found it's a veritable construction zone. The temporary lobby offers no portico, so we had to porter our bags in from the parking lot... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I do apologize that you had some issues. We have posted on all outlets that we are under renovation. I will address the guest services manager about a bellman not giving you any assistance with your bags. If you ever need anything for your room such as an extra blanket, please... More 

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