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Crowne Plaza Resort Asheville

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1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
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Crowne Plaza  Resort Asheville
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900 Reviews from our TripAdvisor Community

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Windsor, Ontario, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My immediate and extended family drove down to Asheville NC for the first time in October from Canada. There was 100 of us staying at the resort for a wedding. It was beautiful. All wood and rustic feel inside the main lobby. We upgraded our room to a private cabin. It was amazing! Great view of the golf course and... More 

Helpful?
Thank Tina C
Durham, North Carolina
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was my first time in Asheville and stayed here over the weekend. Just walking into the resort was awesome! The vibe when you walked in the doors definitely gave it the mountain feeling. The lobby and the bar were really nice. The staff was great and personable, talked with Kristina and Elizabeth. Definitely makes for a better stay when... More 

Helpful?
Thank andertca1110
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Stayed 3 weeks in a villa. Fireplace is wonderful as we had 15 inches of snow one weekend. Loved the privacy and kitchen. Living area is nice sized, I never felt 'locked in' the space is large enough to work in and live in. The décor is dated but really comfortable. I've stayed in this hotel at least once a... More 

Helpful?
Thank Tarver S
Summerfield, North Carolina
Level Contributor
305 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights recently. They are in the process of remodeling the entire hotel. The lobby and bar are beautiful. Nice lounge area with a fireplace. We had some very nice craft (local) beers from the bar as well as some good food. Service at the bar was impeccable. Props to Steven and his dirty martinis! The... More 

Helpful?
Thank abycats
Scott W, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

I'm glad you enjoyed your stay. I am very sorry to hear the issues that you had with your breakfast and we will certainly strive to prevent that from happening again. I'm glad you enjoyed the room and hope you can stay with us again on your next trip to Asheville. We always appreciate your feedback. More 

Jacksonville, Florida
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife an I were on our way to Knoxville and needed a pet friendly hotel for a stop over. We stayed at the Crowne Plaza and found it to be a very comfortable hotel. Clean, rooms, comfortable beds, good room service, friendly and competent staff. What more do you need?

Helpful?
Thank jaxdaugherty
Scott W, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

I'm glad to hear you enjoyed your stay. We always appreciate your feedback and hope to see you again on your next trip to Asheville. More 

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

The restaurant was horrible and the rooms definitely need upgrading. First of all this was supposed to be a romantic weekend for my husband and I. Our first night we ate in the hotel restaurant. The food was horrible. It was all pulled pork and spicy. Then we had free breakfast both days but they charged my credit card anyway... More 

Helpful?
Thank Kristine S
Scott W, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

I am very sorry to hear about the issues you experienced during your stay. We are in the process of updating our rooms however, and hope to be done by mid way through 2016. What you experienced is definitly not up to our standards and is unacceptable. We will ensure that it does not happen again. We always appreciate your... More 

Surfside Beach, South Carolina
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The drive up to the hotel makes you wonder. Lobby area and bar were very nice, front desk staff were polite and professional. Room was ok, seemed a bit tired. It does look like they are renovating as there were equipment trailers and materials stacked up in parking lot. Stairwells and halls were quite cold. The rate was good which... More 

Helpful?
Thank fkanesc
Scott W, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

We appreciate your feedback. We are indeed going through a period of renovations at this time and hope to finish up half way through 2016. I hope you had a good stay and that you revist on your next trip to Asheville. More 

Houston, Texas
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed in both the hotel and in the villas. The villas came with a full kitchen and a pull out couch. The hotel was relaxing. Both were very clean. The surroundings are lovely and so relaxing! During our stay there was actually some severe weather and our room flooded. The staff at Crowne Plaza took great care of... More 

Helpful?
Thank awayfarinstranger
Scott W, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

I'm very glad to hear you had a nice stay. We had some intense rainfall at the begining of this year and I'm glad our staff could accomodate you after the unforseen circumstances. We always appreciate your feedback and hope to see you on your next trip to Asheville. More 

Atlanta, Georgia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Crowne Plaza is an average hotel at best. It is close to the city center, which is nice, but is in desperate need of a make over (which they are in the process of doing). It is more like a motel with a nice lobby. The room was nothing special and the bathroom specifically needed some improvements (i.e. mold... More 

Helpful?
1 Thank dwil45
Scott W, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

I very much apologize about the issues you had in your room. We will have our rooms completely updated by the middle of 2016, and we hope you will be able to revisit us when they are done. More 

Durham, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

It's like someone took two Comfort Inns and smooshed them onto one of those old lodge-style resorts. The lobby, bar, and restaurant areas are attractive, but the rooms are three stars at best. I found only one small elevator, so people with disabilities should be wary. As a woman traveling alone, I was not happy to be assigned to a... More 

Helpful?
1 Thank S H
Scott W, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

I'm very sorry to hear about the issues you had during your stay. We are in a process of updating our whole property and hope to be done with the rooms by mid 2016. We will take steps ensure that the issues you identified do not occur again. We always appreciate your feedback. More 

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