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All 58 Asheville hotels

Crowne Plaza Resort Asheville

3.5 of 5 Hotel   |   1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
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Ranked #43 of 58 Hotels in Asheville
A recent review
4 of 5 stars reviewed yesterday
RJR1112 Bethania, North Carolina, United States
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599 reviews from our community

Traveler rating
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    201
    164
    82
    51
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132
218
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95
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • French first
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English first
Bethania, North Carolina, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for two nights/three days for a conference. The room I had was ok in size and was very clean. The bed was a full sized bed and was very comfortable. There was a nice balcony off my room and I enjoyed the fresh air by opening the doors. I would stay here again. The finishes and furniture... More

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Durham, North Carolina
Top Contributor
67 reviews 67 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed after running a 200 mile relay race that ends in Asheville, so we weren't looking for much beyond a clean bed and a hot shower....but that's about all this place has to offer. It's clean and not over-priced - beyond that I can't say much. That being said the bar is quite nice and a great place to... More

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments.We will be renovating this winter and are very excited about the changes to come. Please consider staying with us again in the future Shannon Mason Assistant General Manager More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Check in took way too long with only one desk clerk and I had driven a from Hilton Head. The room was clean when I arrived late the first day. The next morning, I toured The Biltmore and it's grounds. Upon arriving back to my room after 4:00 the room had not been touched. While resting before taking a tour... More

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I do apologize that your check-in time took longer than anticipated and that you had some issues with housekeeping. Both of these concerns have been addressed with my staff. I do hope you will give us another chance in the future to give you a great stay. Shannon Mason AGM More

Atlanta, Georgia
Top Contributor
91 reviews 91 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Try somewhere else because, it's definitely not worth the money. Horrible layout. Very noisy no matter where your room's located. Old and in need of some major renovation. Very busy and congested. The elevator was extremely hot, humid, and small.

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your comments. I do apologize that you experienced problems with our elevator and noise in the hotel. We are very busy at times yet we want each and every guest to have a great stay. We are renovating this winter and it will be a dramatic change. We hope you will give us another chance in the... More

Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

After reading all the trip advisor reviews I was a bit concerned about staying here- but was pleasantly surprised! To start I arrived extremely early, 10am, and after a quick check I was able to check into my room - normal check in is 4. The room was small but spotless. A nice view if the mountains as well. The... More

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your comments. I appreciate the nice compliments about our hotel and staff. I am so glad you decided to stay with us and see why we think this is a great place. We are renovating this winter and it will be a dramatic change. We look forward to you staying with us again in the future. Shannon... More

Lawrenceville, Georgia
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We have stayed here many times in the past but it has been awhile since our last visit. Check in was very nice and quick by Devlin. He was also very insightful regarding fun things to do all over the property as well. We had a suite which was so nice and large, I just loved it. It provided plenty... More

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your comments. I appreciate the nice compliments about Devlin and Cass. I am so glad you got to enjoy our Racquet Club for your fitness needs. Please come visit with us again in the future. Shannon Mason Assistant General Manager More

Florence, South Carolina
Top Contributor
303 reviews 303 reviews
67 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed 1 week ago

We reserved the Crown Plaza as part of a wedding party with a rate of $149/night. Based on the room that we were assigned, this is not even a $150/night hotel. It must have a difficult time competing with nicer and new hotels in the area. It took way too long to check in on Friday evening, with one person... More

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback and taking the time to post your comments. I truly regret that we have missed the opportunity to exceed your expectations, but I can assure you that we will address every point you have mentioned with our staff using your feedback as a learning opportunity. I sincerely hope that you will give us another opportunity... More

Knoxville, Tennessee
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Tired hotel with no in room wifi that works. They advertise all day room service yet stop at 11am! The hotel is tired, very tired, and needs a facelift. The entry is pretty and the views nice from certain areas of the hotel. The check in guy told us we would have a mountain view, we have a field with... More

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback and taking the time to post your comments. I truly regret that we have missed the opportunity to exceed your expectations, but I can assure you that we will address every point you have mentioned with our staff using your feedback as a learning opportunity. I sincerely hope that you will give us another opportunity... More

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Everyone was very nice, the hotel was nice and very clean, but definitely not what I expected of The Crowne Plaza. It had a lot of amenities, but only staying one night didn't give me the option to use them. Very nice for what I paid and I'd probably stay there again.

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I am so glad we had the opportunity to meet your expectations. I sincerely hope that you will plan your next trip with us so we can provide you with another great stay in the future. Once again, thank you for staying at the Crowne Plaza Tennis & Golf Resort and... More

Salisbury, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I've been to the Crowne Plaza Resort twice, and will first tell you that my recent stay this past weekend was a pleasant surprise. Not only is it a good value for Asheville (where hotel prices are usually over $200 a night), but the rooms have been recently updated, are comfortable and clean, and the hotel is a simple and... More

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I am so glad we had the opportunity to meet your expectations. I sincerely hope that you will plan your next trip with us so we can provide you with another great stay in the future. Once again, thank you for staying at the Crowne Plaza Tennis & Golf Resort and... More

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Additional Information about Crowne Plaza Resort Asheville

Address: 1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Resort Asheville 3.5*
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Also Known As:
Crowne Plaza Resort Asheville Hotel Asheville
Crowne Plaza Asheville
Crowne Plaza Hotel Asheville

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Asheville
Hotel Class
Official Description (provided by the hotel)
Escape to the Crowne Plaza Resort Asheville, a sanctuary of elegance and a welcome retreat from the busy world. Nestled against the majestic backdrop of the Blue Ridge Mountains on 125 acres, this year-round resort provides all the comforts for the leisure and business traveler alike. ... more   less 
Number of rooms
274

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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