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Crowne Plaza Resort Asheville

3.5 of 5 1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
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Crowne Plaza  Resort Asheville
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Crowne Plaza  Resort Asheville
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646 reviews from our community

Traveler rating
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    173
    89
    52
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145
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Miami, Florida
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

The place looks very nice for outdoor activities, but the rooms are a bit old and I even found stains on our carpet's room. It is still very close to downtown and they have a shuttle for $5 per person. I'd say if you come for the activities it is a good deal, but don't expect luxury.

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback . I apologize that you did not enjoy your stay. We are under a major renovation until April of 2015. We are diligently trying to ensure that this does not impact our guests. Please consider giving us another chance once we have completed our construction. Shannon Mason AGM More 

Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I made a spur of the moment reservation here and was pleasantly surprised. The place was super packed so I was surprised there were any rooms left. The staff was very friendly and answered all my questions. The room was nice and clean and the bed was awesome! I wasn't able to do any of the activities there so I... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I am so glad we had the opportunity to give you an enjoyable stay. I sincerely hope that you will plan on staying with us the next time you are in Asheville. Shannon Mason Assistant General Manager More 

Columbia, SC
Top Contributor
61 reviews 61 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having stayed at this hotel a few times in the past, I was very pleasantly pleased to see first class improvements in the facility and in the quality of service. The buffet breakfast was particularly good in food selection and taste.

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I am so glad we had the opportunity to give you an enjoyable stay. I sincerely hope that you will plan on staying with us the next time you are in Asheville. Shannon Mason Assistant General Manager More 

Oralndo, FL
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Where do I begin. Had put in for a late arrival and when my daughter and I did arrive on Friday afternoon after an 8 1/2 drive, I was informed the room was not ready because a convention just left. The front desk clerk stated she would call me when they received notice the room was clean. Well... after another... More 

Was this review helpful? Yes 3
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for contacting us concerning your recent stay at Crowne Plaza Tennis & Golf Resort. I want you to know that the comments we receive are taken seriously. They tell us what we’re doing right, wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated. I do apologize that your stay with us... More 

Contributor
19 reviews 19 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay at this hotel frequently when I am in town. The room in the hotel itself are very clean and the beds are very comfortable. We have just began to stay at the vacation villas just on the backside of the property this month. The villas are very spacious and clean complete with fireplaces and decks with awesome views.... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I am so glad we had the opportunity to give you an enjoyable stay. I sincerely hope that you will plan on staying with us the next time you are in Asheville. Shannon Mason Assistant General Manager More 

Elizabeth, Indiana
Top Contributor
129 reviews 129 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First of all, this property is NOT easy to get to. Even though we had stayed here a few years ago, it was difficult to locate when we arrived after dark. That being said, the location does have its advantages--especially during the holidays. It was nice to be away from the hubbub while close to the interstate and to several... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. We will be undergoing renovations this winter so the issues you mentioned will be addressed. I sincerely hope that you will plan your next trip with us so we can provide you with a great stay in the future. Shannon Mason Assistant General Manager More 

Munich
Top Contributor
209 reviews 209 reviews
86 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed December 18, 2014

This property is a resort property and was well- booked by families. There was a nice buzz – a lot going on. Accordingly, the location is remote from the downtown and such. There was a Sam’s Club and some other strip mall- type stores fairly nearby, but no high- end stores. Our room, number 398, was a huge king bed... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for the feedback. I will pass along all of your compliments to the appropriate staff managers. We will be under renovation beginning in January so some of the issues you mentioned will be fixed at that point. We do hope you will come back and visit with us again soon. Shannon Mason Assistant General Manager More 

Hickory, North Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 3, 2014

The room was up-to-date and had a good smell. The only complaint I have is the bed side being right up next to the exterior wall. We had a double bed and had to crawl on my side from the foot of the bed to get in. There was room to move the bed over...not sure why it was set... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I do apologize you had a bad experience with your bed. I will be happy to relay this information to my housekeeping team to make sure future guests do not have the same experience getting into bed. Please allow us another chance to give you a great stay in the future. Shannon Mason AGM More 

Oak Ridge, Tennessee
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed December 2, 2014

We arrived after dark and it was extremely difficult to locate the hotel, even with a GPS. Our room was nice but old and it needed some work. In fact they were working on the unit and we were in a construction zone. Not the best. Considering the size of the complex and the time of the year, I wonder... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. We will be undergoing renovations this winter so the issues you mentioned will be addressed. I sincerely hope that you will plan your next trip with us so we can provide you with a great stay in the future. Shannon Mason Assistant General Manager More 

Columbia, South Carolina
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 2, 2014

My friend and I felt the room was very clean; however, when I asked for wrapped plastic cups instead of the ceramic cups, house service brought paper cups and loose tops handled with her hands. I again asked for wrapped plastic cups and was told they were in another part of the building but she could not get them. I... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I do apologize that my housekeeping staff did not understand your request. I will certainly bring this to the Executive Housekeeper's attention to go over with her staff. Please come visit us again and allow us the opportunity to give you a great stay. Shannon Mason AGM More 

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Additional Information about Crowne Plaza Resort Asheville

Address: 1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Resort Asheville 3.5*
Number of rooms: 274
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Also Known As:
Crowne Plaza Resort Asheville Hotel Asheville
Crowne Plaza Asheville
Crowne Plaza Hotel Asheville
Hotel Style:
#6 Spa Hotel in Asheville

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