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Crowne Plaza Resort Asheville

3.5 of 5 1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
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Crowne Plaza  Resort Asheville
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Crowne Plaza  Resort Asheville
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617 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grapevine, Texas
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Our experience: - Long lines at check-in. Was welcomed as a Rewards Club member but that did not seem to mean anything considering the room(s) and the service we were given. It was clear the desk agent was not listening to anything we said, just reciting the script. Asked for three keys but only got two. Asked for more pillows... More

Was this review helpful? Yes 2
Pinehurst, North Carolina
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

While this isn't your fault, the nighttime noise at the hotel was very annoying and made it hard to sleep. We were placed in one half of an adjoining room and could hear our neighbor use his phone on speaker well past 1 in the morning. We also had rowdy people walking up and down the hall between 11 pm... More

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Santo Domingo, Dominican Republic
Contributor
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Familiar with the property, I booked a weekend getaway at the Crown Plaza in Asheville. What a frenzy! Four weddings planned on the same day with ridiculously long lines and chaos. My room wasn't ready when I arrived and the (only) receptionist promised to call when it was ready. At 5pm, I finally decided to wait in the line of... More

Was this review helpful? Yes 2
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback and taking the time to post your comments. I truly regret that we have missed the opportunity to exceed your expectations, but I can assure you that we will address every point you have mentioned with our staff using your feedback as a learning opportunity. I sincerely hope that you will give us another opportunity... More

Top Contributor
82 reviews 82 reviews
81 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Crowne Plaza for 5 nights for work, so I was really only there at night and in the morning. My observations: 1. My room (2 doubles) was huge, much larger than expected. Nice balcony, too. However the room felt dated. 2. My room was near the elevator and vending machines, and I could definitely hear them.... More

Was this review helpful? Yes 3
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I will share your comments with my staff. We will be renovating this winter. Please come visit us again later next year and we think you will be pleasantly surprised. Shannon Mason AGM More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Grounds and staff very impressive. Dining room is very warm and inviting. Buffet breakfast a lot of choices hot and cold. Dinner menu eclectic. Food was good service was outstanding. Sleeping Rooms however were disappointing. Not at all what I expected. Luckily the staff more than made up for them.

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I will share your comments with my staff. We will be renovating this winter. Please come visit us again later next year and we think you will be pleasantly surprised. Shannon Mason AGM More

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a weekend trip to Asheville in the Fall of 2014 after booking through Priceline. Hotel is nice enough. Seemed clean. Bed was comfy. Linens were nice. The hotel is a little sprawling and the elevators are slow, so getting in and out was a slower process than I'm used to. This hotel clearly caters to conferences,... More

Was this review helpful? Yes 2
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. While some of the websites offer great prices, all of them do not guarantee a room type. I'm glad we were able to accommodate you. Asheville is a great city. We will be renovating this winter so we will have a brand new look. Please come visit us again soon. Shannon Mason AGM More

Jacksonville, Florida, Usa
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is rather large facility. I was disappointed with the hotel. Two floors, I couldn't find an elevator. The rooms were a bit dated, bathroom tiny. The one good thing, the reason we chose this hotel, was the zip line adventure attached to the property.

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thanks for your response. I'm sorry you had an issue of finding an elevator close to your room. We will be renovating this winter so your concerns will be addressed. Please consider giving us another chance to give you a great stay. Shannon Mason AGM More

Georgetown, TX
Top Contributor
66 reviews 66 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Only stayed 1 night, on business, so did not get to enjoy the many amenities, so I can't really tell you if this place is a 4 or a 5 rating. The room I had, 5th floor of main building, was spacious, pretty well up to date, and well maintained. Views from the higher floor are nice, looks like most/all... More

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thanks for your response. we are so glad you enjoyed your stay. We do offer great views and lots of things to do onsite. Please come visit us again soon. Shannon Mason AGM More

Glasgow
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You're doing well to find this hotel for a start! There were road works going on when we stayed here and diversions everywhere, a very kind local eventually allowed us to follow him and took us right there. The grounds are very nice and well maintained. The bar is one of the best features with a great atmosphere and a... More

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I am so glad we had the opportunity to meet your expectations. I sincerely hope that you will plan your next trip with us so we can provide you with another great stay in the future. Once again, thank you for staying at the Crowne Plaza Tennis & Golf Resort and... More

Lexington
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel has a very nice lobby and access to the nearby golf facility. There is also a shuttle to the downtown area which is not within walking distance - which was a nice feature. The rooms are average (certainly not luxurious) and there was no elevator in our building.

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback and taking the time to post your comments. I truly regret that we have missed the opportunity to exceed your expectations, but I can assure you that we will address every point you have mentioned with our staff using your feedback as a learning opportunity. I sincerely hope that you will give us another opportunity... More

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Additional Information about Crowne Plaza Resort Asheville

Address: 1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Resort Asheville 3.5*
Number of rooms: 274
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Also Known As:
Crowne Plaza Resort Asheville Hotel Asheville
Crowne Plaza Asheville
Crowne Plaza Hotel Asheville

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