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Crowne Plaza Resort Asheville

3.5 of 5 1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
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Crowne Plaza  Resort Asheville
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Crowne Plaza  Resort Asheville
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639 reviews from our community

Traveler rating
    107
    222
    170
    88
    52
See reviews for
142
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101
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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Munich
Top Contributor
201 reviews 201 reviews
82 hotel reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This property is a resort property and was well- booked by families. There was a nice buzz – a lot going on. Accordingly, the location is remote from the downtown and such. There was a Sam’s Club and some other strip mall- type stores fairly nearby, but no high- end stores. Our room, number 398, was a huge king bed... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for the feedback. I will pass along all of your compliments to the appropriate staff managers. We will be under renovation beginning in January so some of the issues you mentioned will be fixed at that point. We do hope you will come back and visit with us again soon. Shannon Mason Assistant General Manager More 

Hickory, North Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was up-to-date and had a good smell. The only complaint I have is the bed side being right up next to the exterior wall. We had a double bed and had to crawl on my side from the foot of the bed to get in. There was room to move the bed over...not sure why it was set... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I do apologize you had a bad experience with your bed. I will be happy to relay this information to my housekeeping team to make sure future guests do not have the same experience getting into bed. Please allow us another chance to give you a great stay in the future. Shannon Mason AGM More 

Oak Ridge, Tennessee
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We arrived after dark and it was extremely difficult to locate the hotel, even with a GPS. Our room was nice but old and it needed some work. In fact they were working on the unit and we were in a construction zone. Not the best. Considering the size of the complex and the time of the year, I wonder... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. We will be undergoing renovations this winter so the issues you mentioned will be addressed. I sincerely hope that you will plan your next trip with us so we can provide you with a great stay in the future. Shannon Mason Assistant General Manager More 

Columbia, South Carolina
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My friend and I felt the room was very clean; however, when I asked for wrapped plastic cups instead of the ceramic cups, house service brought paper cups and loose tops handled with her hands. I again asked for wrapped plastic cups and was told they were in another part of the building but she could not get them. I... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I do apologize that my housekeeping staff did not understand your request. I will certainly bring this to the Executive Housekeeper's attention to go over with her staff. Please come visit us again and allow us the opportunity to give you a great stay. Shannon Mason AGM More 

Ashland, KY
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This remains a fine property. Our second stay, first in 2012 and Thanksgiving weekend 2014. I noted some expressed dislike over location. Operator can't move 200 + rooms to the side of the highway. This is a great alternative to Grove Park at far less price. Excellent food and wait staff. Expect quality food and knowledgeable staff. The maid service... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I am so glad we had the opportunity to give you an enjoyable stay. I sincerely hope that you will plan on staying with us the next time you are in Asheville. Shannon Mason Assistant General Manager More 

Montgomery
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I went against our normal protocol and let my husband choose our lodging for one night in Asheville on Thanksgiving night. I was worried since he selected the least expensive option which sometimes means a property that is less than desirable. I was also concerned since most hotels were booked and this one had rooms available. Boy, do I owe... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. We will be undergoing renovations this winter so the issues you mentioned will be addressed. I sincerely hope that you will plan your next trip with us so we can provide you with a great stay in the future. Shannon Mason Assistant General Manager More 

Atlanta, Georgia
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I really love this hotel. I travel with my dogs and a room where I can go straight out for their morning walk is great. There is a very large field where everyone seems to walk their dogs. The easy entrance and exit from the room makes travelling with them so much easier. My wife likes the interior hallway, the... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. We will be undergoing renovations this winter so the issues you mentioned will be addressed. I sincerely hope that you will plan your next trip with us so we can provide you with a great stay in the future. Shannon Mason Assistant General Manager More 

San Juan, Puerto Rico
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveling on business does not necessarily mean a sterile hotel with high prices. I dreaded the trip and I got lost in route to the resort, but once I arrived - OMG! For starters my room was upgraded and my meals discounted. A three course meal including wine, dessert and a proper tip came in at less than $25.00! The... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I am so glad we had the opportunity to give you an enjoyable stay. I sincerely hope that you will plan on staying with us the next time you are in Asheville. Shannon Mason Assistant General Manager More 

Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Full disclaimer: Dear Manager who will be reading this, There is no way you can fix anything I'm about to write. Don't apologize. It is what it is. The Crowne Plaza in Asheville is one of strangest places I've ever stayed. I won't use code words like "unique," "distinctive," or "charming," because it's truly just odd. Picture it...Asheville 1957. The... More 

Was this review helpful? Yes 2
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback Brian. Our hotel was built in 1974 as a Hilton property with an 18 hole golf course. Unfortunately it was never a retreat of any kind. We have added a lot of great amenities to the property in the past 8 years and this winter we will be renovating extensively. Unfortunately we do not have... More 

Ft.Myers
Top Contributor
88 reviews 88 reviews
7 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had an early morning flight the next day so we came here the day before our plane left. The room was clean, neat, modern, cozy and in a more secluded section of the hotel. The holiday decorations from Halloween were still up and quite creative. We have a small dog and felt very welcomed here. We were very impressed.... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I am so glad we had the opportunity to give you an enjoyable stay. I sincerely hope that you will plan on staying with us the next time you are in Asheville. Shannon Mason Assistant General Manager More 

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Additional Information about Crowne Plaza Resort Asheville

Address: 1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Resort Asheville 3.5*
Number of rooms: 274
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Also Known As:
Crowne Plaza Resort Asheville Hotel Asheville
Crowne Plaza Asheville
Crowne Plaza Hotel Asheville
Hotel Style:
#6 Spa Hotel in Asheville

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