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Crowne Plaza Resort Asheville

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1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
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Crowne Plaza  Resort Asheville
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Crowne Plaza  Resort Asheville
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669 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chesterfield, Virginia
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Expected more of a resort and it feels more like a motel. There are renovations going on but with allowance for the lobby and dining facilities. The room has a sliding glass door that lets out onto the parking lot and people walking by. The room was clean, but seems a bit tired. Not a bad place, but don't expect... More 

Was this review helpful? Yes 1
Raleigh, North Carolina
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

A friend booked this property as it was close to a retreat we were attending over the weekend. It was in an unusual location and somewhat difficult to locate. A few of the folks attending the retreat mentioned their GPS's had a rough time directing them to this address. When we finally found the hotel, the entire front of the... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for contacting us concerning your recent stay at Crowne Plaza Tennis & Golf Resort. I want you to know that the comments we receive are taken seriously. They tell us what we’re doing right, wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated. I do apologize that your stay with us... More 

Salisbury, North Carolina
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Not sure how this motel still has the star rating that it does. Definitely not a resort. In serious need of updating whole place. Staff was courteous but can tell they are used to dealing with problems and expect it when you talk to them. "Pet friendly" room in middle of hallway so every time someone walked by our dog... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I do apologize that you were not informed that we are under major renovation. I hope that you will give us another opportunity to provide you with a great stay in the future once our new look is complete. Shannon Mason Assistant General Manager More 

Poquoson, Virginia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We are IGH Platinum members with strong brand loyalty, so looked forward to staying at the Crowne Plaza for a mini-vacation. First of all, the hotel was hard to find. When we did get here, we found it's a veritable construction zone. The temporary lobby offers no portico, so we had to porter our bags in from the parking lot... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I do apologize that you had some issues. We have posted on all outlets that we are under renovation. I will address the guest services manager about a bellman not giving you any assistance with your bags. If you ever need anything for your room such as an extra blanket, please... More 

Lawrenceville
1 review
2 of 5 stars Reviewed 1 week ago

The entire property is dated and run down. A face lift on the lobby is underway but that won't fix the rest of this place. It is not up to Crowne Plaza standards at all. I have stayed at better $49 facilities. Expedia should require them to list that this place is under major reconstruction. at best this is 2... More 

Was this review helpful? Yes
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. We should be completed with our renovations within a couple of months. I do apologize that you felt the front desk was not professional and hospitable. I will pass this along to my Guest Services Manager. I hope that you will give us another opportunity to provide you with a great... More 

Gainesville, Georgia, United States
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our 2nd Crown Plaza stop for a weekend, first in Knoxville, I give very high marks to that place, great location and nice updated rooms. The Asheville Crown is under construction, the lobby/registration took over 20 min. to get through, way to long. The pool is at another building and not very close, you'll need to drive. Used... More 

Was this review helpful? Yes 2
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. We should be completed with our renovations within a couple of months. I do apologize that you felt the front desk was not professional and hospitable. I will pass this along to my Guest Services Manager. I hope that you will give us another opportunity to provide you with a great... More 

Elizabeth City, North Carolina
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this location earlier this year and hoped this would be a better experience. No such luck. Upon arrival there was not a parking spot anywhere near the office to check in. Finally found one around the building. I found my room and it was not what I had reserved. I reserved 2 double beds and ended up... More 

Was this review helpful? Yes 2
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. We should be completed with our renovations within a couple of months. I do apologize that you felt the front desk was not professional and hospitable. I will pass this along to my Guest Services Manager. I hope that you will give us another opportunity to provide you with a great... More 

Raleigh
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for 2 nights and overall the stay was fine. The hotel is undergoing a major renovation but it's not really impacting the guests other than the temporary restaurant setup. The furnishings were fine but a 2nd chair in the room would have been nice. I'm sure the refurbished rooms will be better. Nice quiet property. The use... More 

Was this review helpful? Yes 1
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. We should be completed with our renovations within a couple of months. I do apologize that you felt the front desk was not professional and hospitable. I will pass this along to my Guest Services Manager. I hope that you will give us another opportunity to provide you with a great... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

My daughters and I stayed here for a girls trip to Biltmore.. The front desk clerk upon check in that afternoon was lacking in her hospitality skills.. Lori is her name in fact.. She was very matter of fact and not welcoming at all.. I am an IHG employee of working front desk myself, so I know how important these... More 

Was this review helpful? Yes 3
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I want to apologize if the front desk was anything less than friendly and courteous. Someone treating a guest with an unwelcoming attitude is certainly not our standard as you know. We normally receive great compliments about our front desk and I will make sure our Guest Services Manager is aware of your comments. Anytime... More 

Southfield, Michigan
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is great! I always put my employees and other guests in this hotel when visiting our customer. However, if you are booking through Getaroom.com (a pre-paid service), please be aware that they may just cancel your reservation WITHOUT explanation. That's always a wonderful surprise and help matters, when trying to understand why, their customer service is beyond useless... More 

Was this review helpful? Yes 2
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you taking the time to post your comments. I am glad you enjoyed your stay. I hope that you will plan on staying with us the next time you are in Asheville. Shannon Mason Assistant General Manager More 

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