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Aloft Asheville Downtown

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51 Biltmore Avenue, Asheville, NC 28801
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Aloft Asheville Downtown
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Aloft Asheville Downtown
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547 reviews from our community

Traveler rating
    279
    185
    44
    27
    12
See reviews for
72
285
14
62
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Aloft Asheville Downtown
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Chattanooga
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 17, 2015

The front desk is always easy with friendly and knowledgeable agents. Rooms seem to be given out as the least desirable first. We erred in not asking for a room with a view, and, we got a room without a view. The breakfast crew were outstanding. Very helpful and attentive.

Was this review helpful? Yes 2
Asheville, North Carolina
1 review
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 17, 2015

I'm from Asheville, but this was my first time to the hotel. My live-in boyfriend and I wanted to check out the XYZ bar in the hotel for Valentine's Day. The bartender was rude, unfriendly, and ignorant to the menu. We sat down at the bar (which wasn't very busy) and waited 10 minutes before the bartender (Bartender 107), came... More 

Was this review helpful? Yes 10
Megan L, Starwood Hotels at Aloft Asheville Downtown, responded to this review

Dear christibritt, Our team prides themselves on delivering exceptional service to our guests, so we sincerely apologize this is not what you experienced during your stay. Please rest assured that we have addressed your comments with our bar team to ensure we are providing the best customer service to our guests. Additionally, our W XYZ Manager, Erik Hughes, would love... More 

Hamilton, New Jersey
Contributor
19 reviews 19 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 16, 2015

The Hotel is centrally located. Parking is in the basement of the building. Rooms are nice. Mine did have tile falling off the wall. The Hotel is dog friendly which is nice, but the walls are thin and the dog next door must have had to go out... It was barking for awhile until the owner came back to take... More 

Was this review helpful? Yes 1
Columbia, South Carolina
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 10, 2015

This is a clean, comfortable and superb hotel in a great location! Not only is the hotel dog friendly, they have a dog onsite that is up for adoption. We stayed here for the second time a couple of weeks ago and you can't beat it. There's a bar to grab a quick drink, there's a snack bar to grab... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 8, 2015

My husband and I just spent the weekend at the Aloft Birmingham. We love the SPG properties and they are our preferred hotels of choice. This was our first visit to an Aloft, we usually stay at a Westin if available and also have been to several W hotels and Sheratons. The Aloft is much like a W maintaining that... More 

Was this review helpful? Yes 5
Miami, Florida
Top Contributor
110 reviews 110 reviews
26 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 8, 2015

If you enjoy SPG hotels the Aloft in Downtown Asheville is a great place to stay. They have a rooftop pool, fire pit and bar that overlooks some of the downtown area. The location is within walking districts to many attractions/restaurants and shops.

Was this review helpful? Yes 1
New York
Top Contributor
67 reviews 67 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 3, 2015

This hotel could meet anyone's needs - it's central location and on-site parking makes it convenient for the business traveler, the lobby Starbucks addresses any food needs over and above the free coffee and tea (and chai?) on offer, the business center and bar/lounge area addresses any formal and informal necessities, and the fireplace, pool table and puppy (yes, puppy!)... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft Asheville Downtown, responded to this review

Dear mnbncy, We’re thrilled to hear we completed exceeded your expectations and that you thoroughly enjoyed your stay with us. Thank you for taking the time to share your positive experience with us, and we hope to host you again soon. All the best. More 

Greenville, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 2, 2015

We loved this modern, funky hotel atmosphere. It was different than any other hotel we have ever visited. It is very dog friendly, but so is all of Asheville. The staff was very friendly and knowledgable. The corner room we had was on the top floor and had amazing views!

Was this review helpful? Yes 3
Greenville, North Carolina
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 29, 2015

The Aloft downtown Asheville is a fantastic hotel. The staff was friendly, courteous, and very knowledgeable about restaurants and events in the area. The atmosphere of the hotel is hip and edgy-there is a cool bar and coffee shop located in the lobby-and the decor is modern yet comfortable. The rooms were very clean and the fitness center is quite... More 

Was this review helpful? Yes 2
Megan L, Starwood Hotels at Aloft Asheville Downtown, responded to this review

Dear RER2773, We’re ecstatic you loved your stay because our team is truly dedicated to providing our guests with the best experience. Thank you for taking the time to share your review with us, and we hope to see you again the next time you’re in Asheville. Take care. More 

Baltmore/Washington
Contributor
11 reviews 11 reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 20, 2015

Let's start here: If you are most happy in a Four Seasons or a Ritz-Carolton, you are not likely to be happy here. However, all you Holiday Inn-Starwood-Hampton Inn folks take note: This place is the bomb!! Funky, edgy, right in the middle of downtown, hip hop and happening and one of my favorite room designs ever. The staff is... More 

Was this review helpful? Yes 3
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