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Aloft Asheville Downtown

3.0 of 5 51 Biltmore Avenue, Asheville, NC 28801
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Aloft Asheville Downtown
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Aloft Asheville Downtown
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489 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Top Contributor
71 reviews 71 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The place seems like a trendy hotel on South Beach but the staff sure doesn't act like it. They are as friendly as you expect in NC and they blew our expectations. Every recommendation was on point. Every request was met with a smile and Yes Of Course. We even extended our stay after our beer tour the previous night... More 

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Houston, Texas
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The location of the hotel is great. Located in downtown Asheville. When we arrived, there was no downstairs reception and we had to go to the upstairs lobby. The receptionist had trouble finding our reservation. When we arrived to our room, the first thing we noticed was the very small size, barely room for the bed. Speaking of the bed,... More 

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Jacksonville, Florida
Top Contributor
130 reviews 130 reviews
19 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have been visiting Asheville for years, but this is the first time we have actually stayed in the downtown area. The Aloft is great new, modern chic addition to the city. It is conveniently located within walking distance to all downtown venues. The rooms were clean and well appointed, albeit slightly on the small side. The staff was friendly... More 

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Davidson, North Carolina
20 reviews 20 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Aloft is in a great location for dining, shopping and visiting the micro brews. The rooms are small and not very sound proof. We heard everyone in the hall and next door. The staff was friendly and very helpful. Upon arrival we were given a welcome bag. Nice touch! I would stay here again.

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Chicago, Illinois
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

You can not check into s more convenient location in adorable Asheville. Great gallery a block away. Parking is cheap and easy at the hotel. Blackbird restaurant downstairs is prime. General store a block away is fun. DJ I'm lounge on our Saturday was lively. Only flaws were staff should alert you to sticker on key folder that explains wifi... More 

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Rochester Hills, Michigan
Top Contributor
298 reviews 298 reviews
87 hotel reviews
257 helpful votes 257 helpful votes
5 of 5 stars Reviewed 1 week ago

Agree with other posts this prob the best Aloft in the chain... .it was a nice place to stay however the cost was expensive (400+ a night) but we used points instead but I would not have paid 400 a night for this place.. ..Asheville is not Venice I am sorry The place is great in terms of location (cant... More 

Was this review helpful? Yes 1
Willoughby Hills, Ohio, United States
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I heard good things about Aloft hotels and this was my first experience staying at one. Unfortunately, the concept did not match the experience. For the price they charge, I expected much better customer service and a clean room. Traveling for business, we arrived to check in at the downstairs desk and were greeted by a young women who was... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft Asheville Downtown, responded to this review

Dear MediaManCleveland, We are sorry to hear you were dissatisfied with your recent stay at our hotel. Providing our guests with superior service is our top priority, so we apologize that this was not your experience throughout your entire stay. Please rest assured that we have addressed your comments in regard to your check-in process, room condition, and bar service... More 

Chattahoochee Hills, GA
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Enjoyed two nights at the Aloft. Great service--always with a smile and a willingness to help. The rooms are cleverly done, small but very efficient. Very nice shower and plenty of room to spread out your toiletries in the bathroom. The beds are extra comfortable and lots of pillows. It's run with a bit of whimsy and the sense of... More 

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Winston Salem, North Carolina
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Great location in downtown Asheville- right in the heart of the city. We have stayed there a number of times and have had some great experiences and some not so great. The staff is very friendly, and having the option of breakfast there in the lobby or in town is a plus. Great parking- very modern and hip place to... More 

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Greenville, South Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I paid over $300 for one night at the Aloft. After staying at the Haywood Park and Grove Park, I was deeply disappointed in the room. Overpriced and not the cleanest room, I will not be going back. On the positive side, The Blackbird Restaurant which is located on the first floor was excellent.

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Megan L, Starwood Hotels at Aloft Asheville Downtown, responded to this review

Dear VAM293, We are sincerely disheartened to hear you were disappointed with your recent stay at our hotel. Our team works hard to maintain clean and comfortable accommodations. We sincerely apologize your room did not reflect these standards and will share your feedback with our housekeeping team to ensure we are properly maintaining all of our guest rooms. Should you... More 

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Additional Information about Aloft Asheville Downtown

Address: 51 Biltmore Avenue, Asheville, NC 28801
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville > Downtown Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Asheville Downtown 3*
Number of rooms: 115
Reservation Options:
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Hotel Style:
#15 Business Hotel in Asheville
#17 Family Hotel in Asheville
#19 Romantic Hotel in Asheville

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Hotel & grounds (7)
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